Claims Associate

Claims Associate Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Claims Associate job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Claims Handling
  • Auto Claims
  • Insurance
  • Insurance Claims
  • Claims Management
  • Property & Casualty Insurance
  • Claim Investigation
  •  Find out what your resume's missing
  • General Insurance
  • Liability
  • Claims Resolution
  • Property Claims
  • Data Entry
  • Subrogation
  • Commercial Insurance
  • Customer Service
  • Insurance Adjusting
  • Property Damage

  •   Show full list

Resume Skills: Insurance Software

Resume Skills: Insurance

Resume Skills: Technical

Resume Skills: Languages

Resume Skills: Claims Adjusting Tools

Resume Skills: Risk Assessment

Resume Skills: Negotiation & Settlement Strategies

Resume Skills: Other

Resume Skills: Insurance Claim Software

Resume Skills: Regulatory Compliance

  • Health Insurance Portability and Accountability Act (HIPAA)
  • Fair Claims Settlement Practices Regulations
  • Claims Settlement
  • Claim Liability Laws
  • Fraudulent Claim Law
  •  Match your resume to these skills

Resume Skills: Office Software

Resume Skills: Data Analysis Tools

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Claims Associate Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Claims Associate Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Claims Associate
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2022 - Present
Senior Claims Associate
Reformed the company's claim management system which led to a 50% reduction in claim processing time.
Improved claim investigation techniques, resulting in a 30% increase in fraudulent claim detection.
Expanded the use of auto claims technology resulting in 20% increased efficiency in case handling.
Allstate Insurance April 2018 - December 2021
Claims Associate
Effectively resolved 500+ property claims thereby leading to a customer satisfaction increase of 25%.
Revamped the property damage assessment process increasing evaluation accuracy by 70%.
Implemented a new claims resolution strategy that reduced claim settlement time by 40%.
Progressive Insurance January 2015 - March 2018
Claims Assistant
Simplified data entry and claim filing processes resulting in a 30% improvement in claims processing efficiency.
Played a key role in the handling of 200+ subrogation cases ensuring just and timely resolution.
Contributed to the company's customer service efforts leading to a 20% improvement in customer satisfaction ratings.
Resume Worded University December 2014
Master of Business Administration - Insurance Management
Concentration in Risk Management
Resume Worded University May 2013
Bachelor of Arts - Business Administration
Minor in Finance
Awards: Dean's List 2011-2013 (Top 10%)
Insurance Claim Software: Guidewire ClaimCenter, Pega Claims for Insurance, Duck Creek Claims, SIMS Claims, HealthClaimsX
Regulatory Compliance: Health Insurance Portability and Accountability Act (HIPAA), Fair Claims Settlement Practices Regulations, Claims Settlement, Claim Liability Laws, Fraudulent Claim Law
Office Software: Microsoft Office Suite, Google Workspace, Adobe Acrobat Reader
Data Analysis Tools: Tableau, MS Excel, Google Sheets, PowerBI
Certifications: Certified Claims Adjuster (CCA), Fraud Claims Law Specialist (FCLS)
Projects: Introduced a streamlined claims process at Allstate Insurance which led to a 15% increase in efficiency
Leadership & Volunteering: Chairperson, Employee Resource Group, Allstate Insurance; Volunteer, Resume Worded Community Outreach Program
Training: Completed a professional development program on Risk Management and Insurance Claims Processing
Your Name
Insurance Claims Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE February 2022 - Present
Senior Insurance Claims Specialist
Boosted efficiency of claims management by 35% by employing auto claims system enhancements.
Secured 40% increase in cases closed by improving the claim investigation process.
Demonstrated a high proficiency in handling general insurance claims, consistently closing 90% of assigned cases.
GEICO June 2019 - January 2022
Insurance Claims Specialist
Successfully managed 600+ property claims with a 99% resolution rate enhancing customer satisfaction.
Implemented new property & casualty insurance practices leading to 50% decrease in claim disputes.
Initiated a new claims resolution process which cut down the average claim settlement timeline by a third.
Allstate Insurance May 2015 - May 2019
Claims Associate
Streamlined data entry process improving data accuracy by 60%.
Involved in the successful resolution of 150+ subrogation cases.
Developed effective customer service strategies resulting in 10% increase in customer retention.
Resume Worded University February 2022
Master's in Business Administration
Concentration in Insurance and Risk Management
Resume Worded Academic Center May 2015
Bachelor of Science - Finance
Minors in Accounting and Risk Management
Member of the Sigma Iota Epsilon-Honor Society for Insurance & Risk Management
Insurance Software: Applied Systems-TAM, HawkSoft, Agency Matrix, Guidewire InsuranceSuite, Nexsure, Insureon
Insurance Skills: Risk Assessment, Insurance Underwriting, Claims Resolution, Policy Development, Insurance Fraud Investigation, Financial Forecasting
Technical Skills: Microsoft Office, SQL, Remote Meeting Software (Zoom, MS Teams), Google Workspace, Salesforce CRM
Languages: English (Native), Spanish (Conversational)
Certifications: Chartered Insurance Professional (CIP) Certification (2019), Conflict Resolution Certification (2017)
Leadership & Volunteering: United Way (Board Member and Volunteer), Insurance Professionals of City (Chair, 2020-2022)
Workshops Attended: Competent Communication Workshop, Effective Negotiation Skills Workshop
Projects: Implemented a new claims processing software at, increasing productivity by 20%
Your Name
Claims Adjuster
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded March 2022 - Present
Senior Claims Adjuster
Improved claims handling efficiency by 45% by refining the claim management process.
Increased fraud detection in liability claims by 40% through advanced claim investigation techniques.
Reduced claim settlement time by 35% through the implementation of an automated claims resolution process.
Liberty Mutual Insurance July 2017 - February 2022
Claims Adjuster
Successfully processed 500+ property & casualty insurance claims improving company-client relationship.
Played a crucial role in the investigation and resolution of 200+ property damage cases.
Enhanced data entry accuracy by 50% through the introduction of an automated documentation system.
Progressive Insurance March 2014 - June 2017
Claims Associate
Assisted in the effective resolution of 100+ subrogation cases.
Demonstrated excellent customer service skills leading to a 15% improvement in client satisfaction ratings.
Contributed to the management of several commercial insurance claims ensuring optimal customer satisfaction.
Resume Worded Academic Center June 2017
Postgraduate Certification in Insurance Law and Regulations
Focused on legal principles applicable to insurance contracts and insurance claim process
Resume Worded University May 2014
Bachelor of Science - Economics
Minors in Risk Management and Finance
Recipient of Academic Excellence Award in Economics
Claims Adjusting Tools: Xactimate, XactAnalysis, Simsol, ClaimXperience, ContentsTrack, RESTORADOC
Risk Assessment: Information Gathering, Strategy Development, Data Analysis, Decision Making, Cost Control, Liability Analysis
Negotiation & Settlement Strategies: Conflict Resolution, Payload Analysis, Market Estimating, Cost Estimation, Subrogation, Arbitration
Other Skills: Contract Interpretation, Report Writing, Investigation Skills, Quantitative Analysis, Budget Forecasting, Compliance Management
Certifications: Certified Claims Adjuster - Florida Department of Financial Services (2015), Certified Professional in Insurance & Risk Management - The Institutes (2018)
Speaking Engagements: Guest Speaker at the Nationwide Insurance Adjuster's Conference (2019, 2020)
Volunteer Experience: Financial literacy advocate at Local Community Centers, providing free financial planning workshops (2016-Present)
Projects: Led a team to develop a system for tracking case progression, improving claims processing time by 20%

How do I add skills to a Claims Associate resume?

Review the job posting closely.

Go through the Claims Associate posting you're applying to, and identify hard skills the company is looking for. For example, skills like Auto Claims, Claims Management and Insurance are possible skills. These are skills you should try to include on your resume.

Add industry skills like Property & Casualty Insurance and General Insurance.

Add other common skills from your industry - such as Insurance Claims, Claim Investigation and Claims Handling - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Insurance Adjusting, Property Damage and Claims Resolution - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Use the exact job title.

Try to add the exact job title, Claims Associate, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Claims Associate Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Claims Associate job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Claims Associate Skills and Keywords to Include On Your Resume

Claims Associate Soft Skills

Here are common soft skills that appear on Claims Associate job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual Claims Associate recruiter sees it. For free.

Claims Associate Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Operations Associate (Entry Level Operations Manager)

Resume Example
Sales Associate / Retail Salesperson

Resume Example
Insurance Claims Manager

Resume Example
Regulatory Affairs Associate (Entry Level)

Resume Example
Entry Level Claims Adjuster

Resume Example
Sales Associate / Retail Salesperson

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills should you add to a Claims Associate resume?

Some popular Claims Associate hard skills are Claims Handling, Auto Claims, Insurance, Insurance Claims, Claims Management, Property & Casualty Insurance, Claim Investigation and General Insurance.

Depending on the job you apply to, skills like Property Damage, Commercial Insurance, Claims Resolution, Insurance Adjusting and Property Claims can also be good to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

© 2024 Resume Worded. All rights reserved.

Get expert insights from hiring managers