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An insurance case manager takes care of the insurance company’s clients. They help clients decide on the most beneficial policies and ensure clients can benefit from their insurance policies. They also oversee any claims and cases. This is not usually an entry-level position as professionals in this position will usually have begun as insurance agents or advisors. Because there will be contact with clients, communication skills are very important as are problem-solving skills.
Take a look at this strong insurance case manager resume.
This position requires you to root for the company's clients and assist them where necessary. Because of this, any experience in a support position can be mentioned as the soft skills are transferable. This should especially be included if you do not have a lot of professional experience in the insurance industry.
It would be easy to craft your resume around your communication and negotiation skills. But a significant part of your job will include administrative work. This will include writing reports, processing claims and policy registrations, etc. Ensure that you include experience doing these tasks as well. To bolster your resume further, quantify the administrative workload that you can and have handled.
We spoke with hiring managers at top insurance companies like Allstate, State Farm, and Geico to understand what they look for in Insurance Case Manager resumes. The following tips will help you create a resume that stands out and showcases your qualifications for the role.
Employers want to see that you have a deep understanding of the insurance industry and the specific types of cases you'll be managing. Be sure to:
For example:
Managed a caseload of 150+ auto insurance claims, ensuring compliance with state regulations and company policies. Achieved a 95% customer satisfaction rate and reduced average claim processing time by 30%.
A resume summary for an Insurance Case Manager is optional, but it can be a useful way to provide context and highlight key skills that may not be immediately apparent from the rest of your resume. It's especially helpful if you're changing careers or have a lot of experience to summarize. However, avoid using an objective statement, as it's outdated and doesn't add value to your resume.
When writing your summary, focus on showcasing your most relevant skills and experiences for the Insurance Case Manager role. Avoid repeating information that's already covered in other sections of your resume. Instead, use this space to provide additional details or context that will help you stand out to hiring managers.
Your work experience section is the heart of your insurance case manager resume. It's where you show hiring managers how you've excelled in previous roles. To make this section stand out, focus on your most relevant and impressive achievements.
In this section, we'll cover what to include in your work experience, how to write about it effectively, and mistakes to avoid.
When writing about your insurance case management experience, choose powerful action verbs that demonstrate your capabilities:
Avoid weak, vague verbs that don't convey much meaning. For instance:
The education section of your insurance case manager resume should be concise and relevant to the position. It's important to highlight your relevant degrees, certifications, and coursework that demonstrate your qualifications for the role. Here are some tips to help you craft an effective education section:
The skills section of your insurance case manager resume is where you highlight your key abilities and expertise. It's an opportunity to showcase your unique value proposition and stand out from other candidates. When writing this section, focus on skills that are directly relevant to the job description and demonstrate your proficiency in managing insurance cases.
Here are examples of popular skills from Insurance Case Manager job descriptions that you can include on your resume.
This word cloud highlights the important keywords that appear on Insurance Case Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.
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