Entry-Level Case Manager
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Hiring Manager for Entry-Level Case Manager Roles
Compiled by: Kimberley Tyler-Smith
Senior Hiring Manager
20+ Years of Experience

Text Template #2

Entry-Level Case Manager Resume Sample

Your Name
Entry-Level Case Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
Coached.com January 2022 - Present
Case Manager Intern
Streamlined case management procedures using Agile methodologies, increasing team efficiency by 30%
Pioneered a unique case documentation system using Jira, reducing average case resolution time by 25%
Led a special project to optimize internal communication networks, thereby reducing communication-related errors by 40%
Assessed needs and provided support to 50+ cases, ensuring 97% client satisfaction rate
Leveraged data analysis tools to analyze case trends, and identified key areas for process improvement that saved 10 hours per week
Resume Worded May 2020 - December 2021
Case Management Assistant
Implemented individualized plan of care for 30+ patients, improving quality of care by 20%
Used Salesforce to manage patient files, enhancing data retrieval efficiency by 33%
Advocated for and connected clients to resources, contributing to a 40% increase in community resource utilization
American Red Cross February 2018 - April 2020
Social Services Assistant
Provided direct support in managing 300+ cases, contributing to 90% case closure rate
Collaborated with multi-disciplinary teams to develop strategic case intervention plans
Conduct regular follow-ups, contributing to 80% success rate in retaining clients
Resume Worded University January 2022
Master of Social Work
Emphasis on Case Management and Community Outreach
Elected Student Council Representative
Resume Worded University May 2020
Bachelor of Social Work
Concentration in Mental Health and Substance Abuse
Dean's List 2018 & 2019
Case Management Software: Microsoft Teams, Therap, CaseWorthy, AWARDS, Salesforce
Client Interaction Techniques: Crisis Intervention, Trauma Response, Motivational Interviewing, Mindfulness-Based Cognitive Therapy, Play Therapy, Psychoeducation
Social Services Legislation: American Disabilities Act (ADA), Social Security Disability, Medicaid, Medicare, Child Protective Services Code
Languages: English (Native), Spanish (Conversational), American Sign Language (Basic)
Certifications: Certified Case Manager (CCM)
Volunteering: Big Brothers Big Sisters of America - Mentor, Meals on Wheels - food delivery volunteer
Professional Memberships: Member of the National Association of Social Workers (NASW), Member of Case Management Society of America (CMSA)
Leadership & Volunteering: Resume Worded Foundation (Board Member), College Mentor for Kids
Text Template #3

Case Worker Resume Sample

Your Name
Case Worker
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
Resume Worded January 2022 - Present
Case Worker Intern
Spearheaded development of an innovative case assignment system, reducing case assignment delays by 30%
Reconfigured database for case files using Microsoft Access, enhancing data organization by 50%
Developed a new approach to client risk assessment, leading to a decrease in case readmission rates by 15%
Coordinated the provision of comprehensive support services for 30+ high-risk clients, achieving 28% reduction in crisis incidents
Introduced use of Tableau for data visualization to improve understanding of case trends and necessary interventions
Coached.com July 2019 - December 2021
Social Services Coordinator
Coordinated and delivered social services to more than 40 clients, maintaining a 95% client satisfaction rate
Catalyzed the development of a mobile client support app enhancing client engagement by 25%
Played an instrumental role in the development and execution of unique client care plans, contributing to a 24% decrease in client readmission rates
Helping Hands, Inc. February 2017 - June 2019
Social Services Worker
Provided comprehensive support and follow-ups for 20+ clients per week, ensuring their well-being and contributing to a case closure rate of 88%
Utilized a compassionate approach, causing a 30% reduction in the rate of client complaints
Implemented data gathering techniques to feed into quarterly performance reports
Resume Worded Institute June 2019
Master of Social Work (MSW)
Specialization in Children and Families
Thesis: 'Engaging Multi-disciplinary Approaches in Social Work'
Resume Worded University May 2017
Bachelor of Social Welfare
Minor in Sociology
Awarded Social Work Student of the year
Crisis Intervention Techniques: Active Listening, Cognitive Behavioral Techniques, Brief Solution-Focused Therapy, Nonviolent Communication, Trauma-Informed Care
Case Management Software: Salesforce, CaseWorthy, Penelope by Athena Software, PatientTrac, TheraOffice
Other Skills: Client Intake Procedures, Psychosocial Assessment, Case Review and Evaluation, Documentation and Report Writing
Languages: English (Native), Spanish (Conversational), American Sign Language (Basic)
Certifications: Certified in Trauma-Focused Cognitive Behavioral Therapy (2022), Certificate in Child Advocacy (2020)
Leadership & Volunteering: Co-founder of the Community Social Work Network, Volunteer at the local Youth Centre (2017-Present)
Awards: Social Worker of the Year Award (2021)
Professional Development: Attended 'Social Work and Law' workshop, 'Mental Health First Aid' training
Text Template #4

Program Coordinator Resume Sample

Your Name
Program Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
Resume Worded January 2022 - Present
Program Coordinator Trainee
Coordinated a team to manage program activities for 20+ cases, improving efficiency by 15%
Instituted improved data entry processes using Excel Spreadsheets, increasing data accuracy by 35%
Spearheaded the drive to improve referral procedures, which improved client referral accuracy by 50%
Deployed conflict resolution skills to resolve 85% of case related disputes
Instituted a program feedback initiative using SurveyMonkey that increased program efficiency by 20%
Coached.com May 2019 - December 2021
Program Assistant
Assisted with management of program activities for 70+ cases, achieving a case resolution rate of 95%
Overhauled filing system, improving document accessibility and retrieval by 40%
Coordinated with a team to implement a data-driven approach to care plan optimization, increasing client satisfaction ratings by 30%
NYC Department of Social Services February 2017 - April 2019
Community Service Coordinator
Managed delivery of services to 100+ clients, contributing to 75% reduction in service delays
Catalyzed process improvements that increased client service satisfaction by 20%
Utilized Salesforce to track and monitor case progression, encouraging a 26% increase in case closure rates
Resume Worded Academic Center December 2021
Certificate in Change Management
Focused on change management techniques and building a culture of adaptability
Resume Worded University May 2017
Bachelor of Arts in Social Services
Minored in Public Administration
Recipient of Dean's Excellence Award for community outreach
Program Management: Program Development, Budgeting & Forecasting, Reporting, Risk Management, Stakeholder Management, Resource Allocation, Strategic Planning
Tools & Software: MS Office Suite, Trello, Asana, Slack, Google Workspace
Working Knowledge: Project Management Professional (PMP), Lean Six Sigma, Agile methodologies
Languages: English (Native), Spanish (Conversational)
Certifications: Lean Six Sigma Yellow Belt (2023), Certified Associate in Project Management (CAPM)
Volunteering: Mentor, Big Brother Big Sister Program; Lead Volunteer, Local Food Bank (2018-Present)
Leadership: Vice President, Student Government Association (2015-2017)
Training: Completed professional development programs in leadership, communications, and conflict resolution
Text Template #5

Support Coordinator Resume Sample

Your Name
Support Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
Coached.com January 2022 - Present
Support Coordinator Intern
Designed a more effective client intake process, increasing intake speed by 20%
Utilized strong case management skills to oversee client support for 40+ cases, ensuring a 98% client satisfaction rating
Conducted in-depth needs assessments for clients, instigating an 18% reduction in the provision of unnecessary services
Established strong professional relationships with a network of service providers, accelerating service delivery time by 25%
Utilized quantitative and qualitative data to adjust case intervention strategies, positively impacting client outcomes by 60%
Resume Worded June 2019 - December 2021
Client Support Specialist
Trained 5+ colleagues on using CRM software effectively for case management, increasing team productivity levels by 10%
Implemented client-advocacy strategies that led to a 50% improvement in client-agency relations
Integrated the use of data analysis tools in client support, leading to a 10% increase in client satisfaction scores
Covenant House February 2017 - May 2019
Outreach Coordinator
Led outreach initiatives, expanding program reach by 30+ new clients per month
Coordinated case support services for over 60 homeless youth, ensuring a 90% case resolution rate
Implemented a successful fundraising drive that raised $20,000 for program support
Resume Worded Academic Center January 2017
Master's Degree in Customer Relationship Management
Specialization in Support Services and Client Relations
Resume Worded University May 2015
Bachelor of Arts - Psychology
Top 10% of class
Concentration in Organizational Psychology
Part-Time Student from Feb 2017 - Dec 2017
Customer Support Tools: Zendesk, LiveChat, Zoho Desk, Front, Freshdesk, Salesforce Service Cloud
Communication Tools: Slack, Microsoft Teams, Google Workspace, Outlook, Zoom
Project Management Tools: Trello, Asana, Basecamp, Jira, Airtable, Smartsheet
Languages: English (Native), Spanish (Fluent), French (Intermediate)
Certifications: Certified Customer Service Manager (CSM), HelpDesk Institute (HDI)
Volunteering: Volunteer Coordinator, Senior Center Outreach Program, 2018-2019
Workshops: Completed 'Managing Difficult Conversations' Workshop, 2020
Projects: Developed an online customer relationship management tool as an internship project
Text Template #6

Client Services Coordinator Resume Sample

Your Name
Client Services Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
Resume Worded January 2022 - Present
Client Services Intern
Overhauled internal client tracking system using MS Office, improving case tracking efficiency by 35%
Coordinated client support services across a team of 10, achieving a team efficiency rating of 91%
Led data gathering initiative via Google Forms, collecting insights from 1000+ service recipients leading to service improvement
Piloted the use of data visualization tools for reporting purposes, improving the readability and comprehension of reports by 45%
Enhanced case documentation protocol efficiency, making it quicker by 25%
Coached.com July 2018 - December 2021
Service Coordinator
Effectively prioritized case requirements leading to a 25% increase in case resolution speed
Collaborated with multidisciplinary teams to deliver case-management services to 50+ clients, achieving 80% case closure rate
Secured $5000 in grants for client support services, enhancing operational capacity
United Way March 2016 - June 2018
Case Worker
Assisted with case management of 30+ individuals, ensuring 95% client satisfaction rate
Assessed client needs and developed personalized case management plans
Developed effective relationships with 15+ community resources aiding in service provision
Resume Worded University June 2016
Master of Science in Counseling Psychology
Specialty in Client-Centered Therapies
Resume Worded University May 2014
Bachelor of Arts in Social Work
Minors in Sociology and Psychology
Awards: Dean's List 2013-2014
Software Proficiency: Microsoft Office Suite, Google Workspace, Adobe Photoshop, Adobe Illustrator, AutoCAD
Project Management Tools: Trello, Asana, GitHub, Jira, Slack
Customer Relationship Management (CRM) Tools: Salesforce, Zoho CRM, Pipedrive, Microsoft Dynamics 365
Languages: English (Native), Spanish (Conversational)
Certifications: Certified Case Manager, National Association of Social Workers
Professional Development: Conflict Resolution Training, American Management Association
Volunteering: Pro Bono Career Counseling, Local Community Center
Projects: Developed comprehensive system for tracking client progress at United Way

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