Case Manager

Case Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Case Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Case Management
  • Social Services
  • Community Outreach
  • Mental Health
  • Nonprofit Organizations
  • Crisis Intervention
  • Program Development
  •  Find out what your resume's missing
  • Healthcare
  • Coaching
  • Teaching
  • Case Management Services
  • Facilitation
  • Motivational Interviewing
  • Mental Health Counseling
  • Insurance
  • Career Counseling
  • Disability Management
  • Research
  • Personal Development
  • Psychology
  • Organizational Development
  • Psychiatry
  • Change Management
  • Government
  • Nursing
  • Microsoft Access
  • Interim Management
  • Management Consulting
  • Local Government

  •   Show full list

Resume Skills: Case Management Tools

  • CaseWorthy
  • Clarity Human Services
  • CAP60
  • CareLogic
  • ClientTrack
  • CaseVue
  • CAMS (Case Management System)
  • Conflict Resolution Techniques
  • Client File Management
  • Salesforce
  • Share Point
  • MS Office Suite
  • SPSS
  • Social Solutions ETO
  • CasePeer
  • Clio
  • MyCase
  • CaseTracker
  • CaseMaster
  • Atrium
  • IMS
  • CloudCare
  • Med-IT
  • MyEvolv
  • Anasazi
  • Penelope Case Management
  • Primero
  • Apricot Case Management
  • iCarol
  • Penelope
  • Carelogic
  • Salient
  • MS Dynamic
  • CSM
  • ServiceNow
  • Easy Roster
  •  Match your resume to these skills

Resume Skills: Documentation

  • Progress Note Writing
  • Treatment Planning
  • Report Preparation
  • Treatment Plans
  • Progress Notes
  • Functional Assessments
  • Discharge Plans
  • Crisis Intervention
  • MS Office Suite
  • Google Suite
  • Adobe Acrobat
  • DocuSign
  • Case Notes Writing
  • Electronic Health Records (EHR)
  • DSM-5
  •  Match your resume to these skills

Resume Skills: Legal & Ethical Guidelines

  • HIPAA Compliance
  • Understanding of ACA
  • Knowledge of Federal and State Health Laws
  • Privacy Laws
  • Anti-Discriminatory Practices
  • Professional Code of Ethics
  • Public Welfare Laws
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Resume Skills: Other

Resume Skills: Case Management

Resume Skills: Crisis Response

Resume Skills: Healthcare & Therapies

Resume Skills: Mental Health Practices

Resume Skills: Therapy Techniques

Resume Skills: Assessments & Evaluations

Resume Skills: Administrative

Resume Skills: Counseling

  • Crisis Intervention
  • Group Therapy Skills
  • Child and Family Services
  • Addiction Counseling
  • Mental Health Counseling
  • Rehabilitation Counseling
  • One-on-one Counseling
  • Family Group Therapy
  • Grief Counseling
  • Crisis Intervention Techniques
  •  Match your resume to these skills

Resume Skills: Counseling Techniques

  • Motivational Interviewing
  • Solution-Focused Brief Therapy
  • Cognitive-Behavioral Therapy
  • Dialectical Behavior Therapy
  • Person-Centered Therapy
  • Interpersonal Therapy
  • Cognitive Behavioral Therapy
  • Trauma-Informed Care
  •  Match your resume to these skills

Resume Skills: Software Proficiency

Resume Skills: Regulatory Knowledge

Resume Skills: Techniques

Resume Skills: Compliance

Resume Skills: Languages

Resume Skills: Software

Resume Skills: Certifications

Resume Skills: Administrative Tools

Resume Skills: Clinical

Resume Skills: Communication Tools

Resume Skills: Medical Understanding

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Case Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Case Manager Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Select a free resume example
Your Name
Case Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2021 - Present
Senior Case Manager
Directed a team of 10 case managers, improving case resolution rate by 30% through the implementation of new case management protocols.
Designed an innovative community outreach program, leading to an increase in client engagement by 40%.
Revamped quality assurance practices, enhancing case documentation accuracy by 25%.
Collaborated with healthcare providers to optimize care planning, reducing hospital readmissions by 20%.
Managed a caseload of 95 clients, exceeding all set goals for service delivery and client satisfaction.
UnitedHealth Group May 2018 - December 2020
Case Manager
Handled 60+ case loads weekly and streamlined case management services, resulting in 15% increase in client satisfaction scores.
Instituted a comprehensive career counseling program, contributing to a 22% rise in clients’ successful reintegration into the workforce.
Effectuated motivational interviewing techniques, promoting positive client behavioral changes.
American Red Cross June 2015 - April 2018
Assistant Case Manager
Devised personal development plans for 30+ clients, improving their life management skills by an average of 35%.
Contributed to the research and development of a disability management program, reducing client recovery time by 20%.
Coordinated with other local nonprofit organizations to enhance community resource availability.
Resume Worded Institute March 2018
Certified Case Manager (CCM)
Obtained complete certification while working full-time at American Red Cross
Resume Worded University June 2015
Master of Social Work (MSW)
Specialization in Substance Abuse and Mental Health
Case Management Tools: CaseWorthy, Clarity Human Services, CAP60, CareLogic, ClientTrack
Documentation: Progress Note Writing, Treatment Planning, Report Preparation
Legal & ethical guidelines: HIPAA Compliance, Understanding of ACA, Knowledge of Federal and State Health Laws
Skills: Crisis Management, Patient Advocacy, Motivational Interviewing, Conflict Resolution, Time Management, Decision Making
Certifications: First Aid and CPR Certified, 2021
Volunteering: Volunteer Mental Health Counselor, Local Homeless Shelter, 2020 - Present
Training: Crisis Prevention and Intervention Training, 2019
Memberships: Active Member, National Association of Social Workers (NASW)
Your Name
Social Services Case Worker
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE February 2020 - Present
Senior Social Services Case Worker
Supervised a team of 8 caseworkers, delivering social services to over 1200 clients, leading to a 25% increase in client retention.
Implemented psychological assessments into case evaluations, increasing the accuracy of service placements by 15%.
Leveraged strategic facilitation methodologies, enabling a 30% enhancement in team productivity and collaboration.
Devised preventative mental health counseling strategies, resulting in a 20% drop in crisis intervention situations.
Expanded community outreach initiatives, reaching 200% more at-risk residents and improving their accessibility to social services.
Department of Social Services June 2016 – January 2020
Social Services Case Worker
Managed a diverse case load of 80+ clients, achieving an 88% success rate in social service delivery.
Utilized motivational interviewing techniques to assist clients with decision-making, leading to 35% better client outcomes.
Implemented organizational development strategies, boosting the efficiency of service delivery by 18%.
Goodwill Industries January 2013 - May 2016
Assistant Social Services Case Worker
Contributed to the servicing of 50+ case loads a week, leading to a 90% successful case resolution rate.
Participated in program development initiatives, creating 3 innovative social service programs over 3 years.
Provided critical support for the career counseling unit, aiding 100+ clients in gaining employment.
Resume Worded University December 2015
Master's in Social Work
Specialization in Mental Health & Clinical Counseling
Resume Worded Academic Center May 2011
Bachelor's in Social Work
Minors in Psychology and Sociology
Recipient of the Academic Excellence Award
Case Management: Family Services, Child Protective Services, Substance Abuse Treatment, Mental Health Rehabilitation
Legal & Ethical Guidelines: Privacy Laws, Anti-Discriminatory Practices, Professional Code of Ethics, Public Welfare Laws
Crisis Response: Suicide Risk Assessment, Conflict Resolution, Crisis Intervention Techniques, Trauma-Informed Care
Healthcare & Therapies: Trauma Therapy, Family Therapy, Basic Medical Terminology, Familiarity with DSSI & DSM-5
Certifications: Certified Social Work Case Manager (C-SWCM), Child and Youth Care Practitioner Certification (CYC-P)
Professional Affiliations: Member, National Association of Social Workers
Volunteering: Children's Aid Society – Child Advocate (2012-2013), American Red Cross - Disaster Response Volunteer (2009-2011)
Workshops: Attended 'Child Abuse Workshop', 'Mental Health First Aid Workshop'
Your Name
Mental Health Case Manager
City, Country  •  (123) 456-789  •  [email protected]  •
UCSF Medical Center March 2021 - Present
Lead Mental Health Case Manager
Led a team of 5 case managers, delivering mental health services to 150+ clients, resulting in a 20% reduction in clients' psychiatric hospitalizations.
Pioneered a comprehensive mental health counseling program, aiding in the recovery process of 85% of participating clients.
Integrated insurance claims processing into case management procedures, streamlining service delivery by 15%.
Spearheaded crisis intervention efforts, mitigating 90% of cases from escalating to legal intervention.
Incorporated community outreach initiatives, fostering mental health awareness among 1000+ community members.
Anthem, Inc. August 2017 – February 2021
Mental Health Case Manager
Managed 50+ mental health cases, ensuring optimal service delivery that surpassed department metrics.
Conducted regular psychological evaluations, contributing to a 40% improvement in case outcomes.
Facilitated weekly personal development workshops, empowering 70% of participants to develop goal setting and life skills.
Behavioral Health System February 2014 - July 2017
Mental Health Associate
Assisted in managing 30+ mental health cases, aiding in achieving a 78% success rate in service delivery.
Participated in the development and implementation of mental health programs, increasing the accessibility of services to 200+ patients.
Collaborated on the facilitation of group therapies, improving patient coping mechanisms by 30%.
Resume Worded Academic Center May 2013
Master's in Social Work
Specialized coursework: Crisis Intervention, Medical Social Work
Resume Worded University May 2011
Bachelor of Science in Psychology
Major in Clinical Psychology, Minor in Community Resources
Mental Health Practices: Crisis Intervention, Psychosocial Rehabilitation, Solution-Focused Brief Therapy (SFBT), Treatment Planning
Therapy Techniques: Cognitive Behavioral Therapy (CBT), Dialectical Behavioural Therapy (DBT), Family Systems Therapy
Documentation & Software: Case Notes Writing, MS Office Suite, Electronic Health Records (EHR), DSM-5
Assessments & Evaluations: Psychosocial Assessments, Mental Status Examinations, Community Needs Evaluation
Certifications: Licensed Clinical Social Worker (LCSW), NIATx Change Leader
Professional Memberships: Member, National Association of Social Workers
Volunteering: Crisis Counselor, Crisis Text Line (2018-Present)
Continuing Education: Attendee, NASW Annual Meeting (2017-2021)
Your Name
Intensive Case Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2020 - Present
Senior Intensive Case Manager
Initiated and led a novel evidence-based program, increasing client retention by 38% through motivational interviewing and cognitive behavioral therapy techniques.
Decreased case duration by 20% through meticulous case management and efficient scheduling of services.
Conducted mental health counseling sessions for over 200+ clients, facilitating improved mental health outcomes.
Executed effective crisis intervention strategies, reducing hospitalization rate by 15%.
Managed a cross-functional team of junior case managers, social workers, and psychologists, fostering teamwork and ensuring adherence to professional standards. May 2017 - December 2019
Case Manager
Expedited case turnaround times by 35% by optimizing internal processes and enhancing communication strategies.
Achieved a client satisfaction rate of 90% by prioritizing clients' needs, preferences, and goals while planning and managing their cases.
Leveraged psychotherapy techniques during 1:1 sessions, enhancing overall mental wellbeing of over 150 clients.
Piloted a successful community outreach initiative that grew client base by 25%.
Community Health Systems June 2013 - April 2017
Case Worker
Developed and implemented individualized case management plans leading to a 30% improvement in client recovery rates.
Raised 50% more funds from previous year for social programs with strategic donor targeting and fundraising initiatives.
Assisted in providing family therapy sessions, improving family relationships for over 100 clients.
Resume Worded University May 2017
Master of Science in Social Work
Counseling Psychology Certification
Resume Worded Academic Center June 2013
Bachelor of Science in Psychology
Coursework in Developmental Psychology and Human Behavior
Graduated Top 10% of the Class
Case Management Software: BestNotes, TheraNest, CaseManager Pro, MyCase, Penelope Case Management
Techniques & Therapies: Motivational Interviewing, Crisis Intervention, Cognitive Behavioral Therapy (Proficient), Dialectical Behavioral Therapy (Proficient)
Other Relevant Skills: Community Outreach, Mental Health Assessment and Counseling, Patient Advocacy
Certifications: Certified Case Manager – Commission for Case Manager Certification (CCMC, 2020), Crisis Prevention and Intervention Training Certification
Leadership & Volunteering: YMCA – Volunteer Counselor (2018-2020), Co-Leader of Case Management Teams for and ResumeWorded
Projects: Developed a comprehensive case management program for that improved efficiency by 30%
Your Name
Case Management Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded February 2021 - Present
Case Management Coordinator
Revolutionized case management procedures, resulting in a 45% increase in efficiency and client satisfaction.
Led a team of 10+ professionals, including case managers and social workers, to ensure integrated service delivery.
Successfully managed crisis intervention for high-risk clients, demonstrating acuity in mental health emergencies and reducing hospital admissions.
Utilized cognitive behavioral therapy methods in 1:1 counseling, improving mental health outcomes by 30%.
Grew community outreach initiatives by forming partnerships with local businesses, resulting in a 50% increase in program enrollment. November 2015 - January 2021
Health Care Coordinator
Coordinated health care services for 200+ patients, resulting in enhanced patient experience and adherence to care plans.
Implemented a successful patient follow-up system, improving patient satisfaction by 40%.
Led family therapy and education sessions, promoting better understanding and management of individual mental health issues.
Brevard Health Alliance August 2010 - October 2015
Community Health Worker
Developed and implemented culturally appropriate health education programs benefiting over 1,000 community members annually.
Successfully fundraised $10,000 for public health initiatives through strategic community engagement efforts.
Provided essential case management services, improving overall health metrics for the community by 30%.
Resume Worded University December 2015
Master of Public Health (MPH)
Specialization in Health Systems Management
Resume Worded Academic Center June 2010
Bachelor's Degree in Psychology
Minor in Sociology
Coursework Included: Health Psychology, Community Psychology, Health Education & Outreach
Case Management Software: CarePaths EHR, Cerner, Epic Systems, Medical Manager, eClinicalWorks, TherapyNotes, Welligent
Clinical Skills: Biopsychosocial Assessments, Treatment Planning, Crisis Intervention, Resource Coordination
Administrative Skills: Scheduling, Documentation, Healthcare Coding, Medical Records Management
Communication: Interpersonal Communication, Health Advocacy, Cultural Competency, Patient Education
Certifications: Certified Case Manager (CCM) - Commission for Case Manager Certification, Health Insurance Portability and Accountability Act (HIPAA) Training
Volunteering Experience: Volunteer Health Coach - Local Community Health Centre (2012 - 2015)
Conferences & Workshops: Attended Annual Case Management Conference (2017 - 2020), Workshop on Motivational Interviewing in Health Care (2016)
Professional Associations: Member, American Case Management Association (ACMA) - 2016 onwards
Your Name
Clinical Care Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded May 2021 - Present
Clinical Care Manager
Leveraged my proficiency with EMR to streamline patient care methodology, increasing process efficiency by 30%
Reduced patient safety incidents by 20% by implementing stringent safety measures and standards
Led a team of behavioural health professionals, increasing case resolution by 25% over a 10 month period
Applied motivational interviewing techniques to address patient needs, resulting in a 35% improvement in therapy outcome
Utilized cognitive behavioural therapy (CBT) to holistically approach patient care, leading to a 30% decrease in readmission rates
United Health Group January 2019 - April 2021
Clinical Care Coordinator
Managed a diverse caseload of patients, successfully reducing patient wait time by 20%
Coordinated the utilization management process, increasing patient satisfaction score by 25%
Collaborated with healthcare providers and families, reducing critical incidents by 15% May 2016 - December 2018
Behavioral Health Specialist
Applied psychotherapy to patient treatment, significantly improving patient outcomes
Resolved 80% of crisis intervention cases without hospital admission
Implemented group therapy sessions, increasing patient engagement by 30%
Resume Worded University April 2017
Master of Healthcare Administration (MHA)
Award: Valedictorian, Class of 2017, Graduated with Honors
Resume Worded Academic Center May 2016
Bachelor of Science in Nursing
Specialization in Psychiatric-Mental Health Nursing
Coursework: Clinical Care Coordination, Behavioral Health Management
Healthcare Software: EPIC Systems, Meditech, Cerner, Allscripts, GE Centricity Healthcare
Clinical: Healthcare Delivery, Care Management, Patient Advocacy, Treatment Planning, Behavioral Health Intervention
Management: Team Leadership, Interdisciplinary Collaboration, Quality Assurance, Data Analysis, Reporting
Certifications: Certified Care Manager (CCM) - 2018, Certified Mental Health Specialist (CMHS) - 2016
Professional Development: Completed 'Healthcare Leadership Mastery Program' from Resume Worded Institute - 2019
Volunteering: Volunteer Clinical Care Consultant at the Local Community Health Center – 2018 to Present
Your Name
Clinical Case Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Hospitals Corporation of America May 2021 - Present
Clinical Case Manager
Conducted comprehensive case management, reducing unnecessary hospital admissions by 25%
Implemented a collaborative case review strategy involving doctors and families, improving patient care plan accuracy by 35%
Coached a team of healthcare professionals to enhance patient safety protocols, resulting in a 40% reduction in safety incidents
Formulated strategies for effective crisis intervention, leading to a 50% increase in successful case resolutions
Enhanced EMR usage across the department, improving data accuracy and ease of access by 30%
Resume Worded September 2018 - April 2021
Mental Health Counselor
Utilized cognitive behavioural therapy to improve patient progress, leading to a 30% decrease in relapse rates
Guided patients through motivational interviewing processes, improving therapy outcomes by 40%
Coordinated mental health services for patients, increasing patient satisfaction by 15%
United Healthcare Services January 2016 - August 2018
Family Therapist
Employed family therapy strategies to facilitate patient recovery, leading to a 20% increase in positive outcomes
Worked on reducing crisis situations, resulting in a 15% decline in emergency admission cases
Collaborated efficiently with healthcare teams for coordinated patient care, resulting in a reduced wait time of 10%
Resume Worded Institute April 2021
Certified Clinical Case Manager
Completed comprehensive training and examination to solidify clinical expertise.
Resume Worded University July 2018
Master's in Counseling Psychology
Specialization in Family Therapy and Mental Health
Awards: Dean's list 2018 (Top 10%)
Clinical Skills: Case Management, Cognitive Behavioral Therapy (CBT), Client Assessment, Crisis Intervention, Treatment Planning, Patient Advocacy
Therapeutic Modalities: Individual Counseling, Group Therapy, Family Therapy, Solution-focused Brief Therapy, Psychodynamic Therapy, Humanistic Therapy
Software Proficiency: TherapyNotes, SimplePractice, ICANotes, PrognoCIS, Meditab, Microsoft Office
Regulations: HIPAA Compliance, DSM-5 Diagnostics, Mental Health Law, Patient Confidentiality & Ethics
Certifications: Dialectical Behavior Therapy Certification (Resume Worded Institute, 2020), Certified Child and Adolescent Trauma Professional (Resume Worded Academic Center, 2020)
Professional Development: Regularly attends international and national conferences on Mental Health and Clinical Case Management.
Voluntary Service: Active Volunteer at 'Mental Health Awareness Program', Resume Worded Foundation (2019 - Present).
Awards: Outstanding Counselor Award, Resume Worded (2019), Excellence in Case Management, Hospitals Corporation of America (2022).
Your Name
Behavioral Health Manager
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE March 2021 - Present
Behavioral Health Manager
Championed a comprehensive behavioral health program, limiting incidents of patient relapse by 20%
Implemented a new crisis intervention framework, reducing emergency admissions by 30%
Utilized EMR technologies to facilitate more efficient case management, improving overall productivity by 40%
Utilized motivational interviewing techniques to better understand patient needs, improving overall patient satisfaction by 25%
Operated within a healthcare management role, overseeing a team of professionals and ensuring the delivery of high-quality patient care
Mental Health Corporation of America October 2018 - February 2021
Inpatient Care Coordinator
Coordinated inpatient care for high-risk patients, decreasing readmission rates by 20%
Addresses patient concerns via patient safety measures, reducing incidents by 15%
Spearheaded the adoption of group therapy in treatment plans, resulting in increased patient engagement by 30%
Resume Worded January 2016 - September 2018
Mental Health Case Manager
Managed cases of mental health patients, significantly increasing case resolution rates
Used cognitive behavioral therapy (CBT) as a primary treatment technique, improving therapy outcomes
Coordinated social services for patients as part of an integrated care plan, reducing critical incidents by 15%
Resume Worded Academic Center June 2020
Certified Behavioral Health Case Manager (CBHCM)
Acquired key knowledge and skills in case management methodology, and behavioral health survival skills
Resume Worded University May 2018
Master of Science in Clinical Mental Health Counseling
Specialized in Cognitive Behavioral Therapies
Graduated with Honors
Patient Management: Patient Assessment, Patient Care Planning, Crisis Intervention, Patient Follow-up, Case Management, Patient Engagement
Therapies: Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy, Solution-Focused Brief Therapy (SFBT), Family Systems Therapy, Gestalt Therapy, Humanistic Therapy
Communication: Active Listening, Non-Verbal Communication, Displaying Empathy, Expressing Non-Judgement, Building Trust, Conveying Hope
Computer: Microsoft Office, Electronic Health Record (EHR) Systems, Patient Database Management, Google Suite, Video Conferencing Tools
Certifications: Certified Clinical Trauma Professional (CCTP - June 2021)
Volunteering: Hotline volunteer at Crisis Text Line (2018 - 2021)
Affiliations: Member of the American Mental Health Counselors Association
Achievements: Recipient of the Employee of the Year for exceptional performance at Mental Health Corporation of America (2019)
Your Name
Recovery Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2021 - Present
Senior Recovery Coordinator
Revamped fraudulent case management protocols, curbing financial scams by 22% and enabling a safer environment for patients.
Directed a team of five coordinators to expedite organ donation process, resulting in a 15% increase in successful organ transplants.
Overhauled EMR system which improved record accuracy by 30%, fostering better decision making in patient care.
Orchestrated healthcare management seminars bolstering team efficiency by 50%.
Coordinated with local communities to foster healthcare awareness, growing community outreach efforts by 20%. October 2017 - December 2020
Recovery Coordinator
Implemented advanced cardiopulmonary resuscitation (CPR) trainings, leading to an increase in successful revivals by 25%.
Administered recovery counseling to 1000+ patients, enhancing mental health well-being in the community.
Transformed patient safety protocol leading to a 20% decline in accidents.
John Hopkins Hospital March 2015 - September 2017
Associate Recovery Coordinator
Streamlined hospital's organ donation system, increasing efficiencies by 30%.
Managed robust clinical research targeting organ recovery methods, contributing to a 10% increase in successful transplants.
Resume Worded University December 2014
Master of Science in Behavioral Health
Concentration in Recovery Processes
Resume Worded Academic Center May 2012
Bachelor of Arts in Psychology
Minor in Mental Health Studies
Awards: Resume Worded Outstanding Student (Top 5%)
Psychological Assessment & Counseling: Cognitive Behavioral Therapy (Advanced), Substance Abuse Evaluation (Expert), Client-Counselor Relationship Building (High Proficiency)
Therapeutic Interventions: Relapse Prevention Planning (Expert), Crisis Intervention (Advanced), Group Therapy Facilitation (Expert)
Administrative & Documentation: Case Management (Advanced), Medical Records Management (Intermediate), Recovery Planning (Advanced)
Professional Skills: Team Coordination (High Proficiency), Patient Confidentiality Maintenance (High Proficiency), Advocacy and Mediation (Advanced)
Certifications: Certified Addiction Recovery Coach (CARC) - Recognition by Recovery Training Institute (RTI), Master’s Level Social Work License
Volunteering: Recovery Worded Community Center (Center Leader, coordinated recovery activities & events)
Training: Attended Intensive Intervention Techniques Training, Acquired Advanced Certification in Mindfulness-based Intervention Techniques
Your Name
Substance Abuse Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded February 2022 - Present
Senior Substance Abuse Coordinator
Formulated a cutting-edge crisis intervention program which led to a 20% decrease in patient relapses.
Guided a team of recovery specialists in delivering effective mental health counseling, resulting in a 35% improvement in patient rehabilitation.
Harnessed latest EMR technology to streamline case management, improving treatment plans by 40%.
Transformed community outreach efforts, leading to a 25% increase in participant engagement.
Implemented banking protocol that safeguarded patient's financial interests, decreasing scam incidences by 15%. December 2018 - January 2022
Substance Abuse Coordinator
Enhanced patient safety by advocating proper substance usage, leading to 20% less accidents owing to misuse.
Aided in hospital's clinical research, enabling more surgical success and a 10% increase in patient satisfaction.
Initiated and sustained collaborations with local healthcare institutions for community services, improving accessibility by 15%.
Stanford Health Care July 2016 - November 2018
Recovery Counselor
Contributed in building and implementing a basic life support (BLS) training module, increasing hospital staff competence by 30%.
Assisted in medical terminologies training, enhancing healthcare staff’s efficiency by 25%.
Resume Worded University July 2016
Master of Social Work (MSW)
Specialized in Substance Abuse Counseling
Resume Worded Institute June 2014
Bachelor of Psychology
Minor in Addiction Studies
Dean's List 2013 & 2014
Therapeutic Techniques: Motivational Interviewing, Cognitive Behavioral Therapy, Dialectical Behavior Therapy, Trauma-Focused Cognitive Behavioral Therapy, Brief Intervention Techniques, Group Therapy
Assessment Tools: Addiction Severity Index (ASI), Biopsychosocial Assessment, Treatment Planning, DSM V Clinical Diagnosis
Software & Technologies: Microsoft Office Suite (Proficient), Electronic Health Records (EHR Systems), Video Conference Platforms (Zoom, Microsoft Teams), Data Analysis Tools (SPSS)
Languages: English (Native), Spanish (Fluent)
Certifications: Licensed Clinical Social Worker (LCSW), Certified Alcohol and Drug Counselor (CADC)
Leadership & Membership: National Association of Social Workers (NASW Member, 2016 - Present), Board Member of the local Narcotics Anonymous (NA) group (2018 - Present)
Volunteer Work: Rehab Centre Volunteer, Stanford Health Care (2014 - 2016)
Awards & Recognition: ‘Counselor of the Year’ Award, 2021, Resume Worded
Your Name
Intervention Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded April 2021 - Present
Senior Intervention Specialist
Spearheaded fraud investigations protocol in the healthcare management system, reducing incidences by 30%.
Managed a team of intervention specialists, improving the overall team efficiency by 40%.
Revamped strategies for mental health counseling, leading to a 35% increase in patient rehabilitation rate.
Advanced patient care in crisis situations by introducing updated Cardiopulmonary Resuscitation (CPR) techniques, increasing survival rate by 20%.
Enhanced the EMR system, leading to a 25% reduction in record discrepancies.
Increased community outreach by 25% through innovative social service campaigns. September 2018 - March 2021
Intervention Specialist
Facilitated nursing staff training, reducing patient dissatisfaction by 15%.
Mediated in crisis situations, contributing to a 20% decrease in critical incidents.
Instrumental in framing a substance abuse recovery program which saw a 15% increase in participant rehabilitation.
New York-Presbyterian Hospital June 2015 - August 2018
Health Care Assistant
Improved patient safety by 20% by implementing superior healthcare standards.
Cultivated strong relationships with patients, enhancing hospital's reputation for positive patient experience.
Resume Worded Institute May 2018
Master's in Public Health
Specialization: Health Policy and Management
Resume Worded University May 2015
Bachelor of Science in Psychology
Minor: Behavioral Health
Awards: Deans List (Top 5%), Resume Worded Academic Excellence Award
Therapeutic Approaches: Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Mindfulness-Based Cognitive Therapy (MBCT), Motivational Interviewing
Tools & Technology: Microsoft Office Suite, Psychology Software Tools (PST), Electronic Health Records (EHRs), Telepsychiatry Platforms
Screening & Assessment Instruments: Mini-Mental State Examination (MMSE), Geriatric Depression Scale (GDS), Beck Anxiety Inventory (BAI), Stanford-Binet Intelligence Scale
Languages: English (Native), Spanish (Fluent), Sign Language (Conversational)
Certifications: Certified Clinical Mental Health Counselor (CCMHC), Certified Family Trauma Professional (CFTP)
Trainings & Workshops: Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Training, Mindfulness-Based Stress Reduction (MBSR) Workshop
Volunteering: Suicide Prevention Hotline Volunteer (2019-Present), Co-organizer for community outreach health fairs (2018-2020)
Professional Affiliations: American Mental Health Counselors Association (AMHCA), Association of Behavioral and Cognitive Therapies (ABCT)
Your Name
Mental Health Case Manager
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE January 2020 - Present
Lead Mental Health Therapist
Pioneered extensive program development, introducing novel case management services that boosted client retention by 35%
Implemented Cognitive Behavioral Therapy (CBT) techniques to advance group therapy sessions, enhancing outcomes for 80% of the participants
Orchestrated potent interventions during critical periods, reducing hospitalization cases by 50%
Developed a groundbreaking community outreach method, amplifying engagement by 40%
Streamlined case management processes, improving team efficiency by 25%. Coordinated efforts translated to optimized service delivery
Resume Worded March 2019 - Present
Senior Mental Health Case Manager
Managed a caseload of over 50 patients, achieving a 30% improvement in overall patient satisfaction rates
Executed comprehensive case evaluations, yielding a 25% reduction in patient relapse rates
Developed and implemented evidence-based treatment plans, facilitating a 20% increase in recovery rates
Led a multidisciplinary team of 10 healthcare professionals, fostering a collaborative environment that increased team efficiency by 15%
CIGNA June 2016 - December 2019
Mental Health Counselor
Institutionalized impactful psychotherapy methods, enhancing emotional and psychological well-being of 70% patients
Revolutionized social services framework by embedding novel behavioral health programs, increasing participation by 60%
Expedited family therapy sessions, mitigating family discord and ensuring 90% of the families stayed intact
Injected use of motivational interviewing techniques, resulting in more honest discussions and faster patient progress
New Horizons January 2016 - February 2019
Mental Health Case Manager
Coordinated an average of 30 cases, maintaining a 90% satisfaction rate
Facilitated over 5 group therapy sessions weekly, resulting in a 10% improvement in patient recoveries
Reduced case resolution time by 20% by implementing effective case management strategies
Resume Worded January 2013 - June 2016
Behavioral Health Case Manager
Initiated a cutting-edge psychology based program, resulting in a 30% increase in patient's mental health
Facilitated improvement in mental health care by incorporating innovative case management strategies
Transformed community mental health sphere by initiating a patient-focused approach, boosting patient satisfaction by 35%
Resume Worded University June 2016
Master's Degree in Counseling Psychology
Specialization in Mental Health Interventions
Resume Worded Institute May 2013
Bachelor of Arts in Psychology
Concentration in Behavioral Health
Awards: Dean’s List 2011 (Top 10%), Dean’s List 2012 (Top 10%)
Counseling Techniques: Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), Psychodynamic Therapy, Solution-Focused Brief Therapy (SFBT), Mindfulness-Based Cognitive Therapy (MBCT), Play Therapy
Diagnostic Tools: DSM-5, Mental Status Examination, SCID-I, SCID-II, MINI, MMPI-2
Software: MS Office Suite, Electronic Health Records (EHR), TherapyNotes, Moodle, Carelike Referral Tracker Plus
Regulations & Laws: HIPAA, ADA, State Mental Health Laws, Person-Centered Planning, Motivational Interviewing
Certifications: Certified Clinical Mental Health Counselor (CCMHC), National Certified Counselor (NCC)
Leadership & Volunteering: Volunteer Counselor, Local Community Clinic (2013-2014), Crisis Line Responder, National Suicide Prevention Lifeline (2012-2013)
Continuing Education: Annual attendee of American Counseling Association Conference, Completed Advanced Training in DBT at Behavioral Tech
Affiliations: Member, American Counseling Association, Member, American Mental Health Counselors Association
Your Name
Program Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded February 2019 - Present
Mental Health Services Director
Steered the implementation of strategic program development plans, resulting in 40% growth in service delivery
Fused psychotherapy tactics with behavioral health modules, improving mental health outcomes for 80% of service recipients
Spearheaded the design and delivery of case management services, resulting in improved service efficiency by 30%
Championed the use of cognitive behavioral therapy (CBT) in group therapy sessions, delivering enhanced results for 70% of participants
Devised robust community outreach programs, driving a 50% increase in community involvement June 2014 - January 2019
Senior Mental Health Case Manager
Led the creation and execution of innovative mental health counseling techniques, resulting in a 25% improvement in patient mental health scores
Directed crisis intervention strategies, resulting in a 35% decrease in crisis-related incidents
Introduced motivational interviewing techniques to the case managing team, leading to a 45% increase in the effectiveness of intervention strategies
Beacon Health Options January 2011 - May 2014
Mental Health Case Manager
Revolutionized mental health care delivery systems using innovative case management strategies, boosting client satisfaction scores by 30%
Utilized pioneering therapeutic techniques to improve behavioral health outcomes, resulting in a 20% decrease in relapse cases
Resume Worded University August 2010
Master of Social Work (Clinical)
Specialization in Mental Health Care
Resume Worded Institute May 2006
Bachelor of Arts – Psychology
Minor in Health Administration
Dean's List 2005 (Top 10%)
Clinical Skills: Psychotherapy, Cognitive Behavioral Therapy, Applied BA, Play Therapy, Problem-Solving Therapy
Assessment Tools: MAYSI-2, HoNOS, SDQ, BASIS-R, WHODAS 2.0
Documentation and Compliance: HIPAA Compliance, Electronic Health Records, ROI Documentation, Treatment Planning
Administrative Tools: MS Office Suite, Google Workspace, Adobe Acrobat Pro, Salesforce Health Cloud
Certifications: Licensed Clinical Social Worker (LCSW) issued by the Association of Social Work Boards, Mental Health First Aid Certification (2018)
Professional Development: Completed 'Lead and Manage a Team in a Health Care Environment' course at Beacon Health Solutions - 2017
Volunteering: Volunteer Counselor, Hope for Mental Health Foundation - January 2015 to December 2017
Awards: Employee of the Year 2020, Resume Worded
Your Name
Case Management Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded June 2020 - Present
Senior Case Management Coordinator
Streamlined the process of case management by building a robust ecosystem, reduced average case processing time by 24%.
Introduced a revised crisis intervention model resulting in overall 30% faster resolution of trauma-related medical and psycho-social cases.
Memorialized a new communication protocol for healthcare management, enhancing consistency and compliance to HIPAA regulations.
Boosted team efficiency by 15% within six months by implementing effective professional development programs.
Instituted a comprehensive managed care plan ensuring judicious utilization of Medicare and Medicaid resources. May 2016 - May 2020
Case Management Coordinator
Improved community outreach programs, resulting in up to a 20% increase in access to healthcare benefits for impoverished sectors.
Initiated Psychotherapy services and group therapy, leading to an 18% decrease in relapse among mental health patients.
Formulated strategies for a more efficient health insurance claim system reducing claim processing time by 17%.
HCA Healthcare January 2013 - April 2016
Assistant Case Management Coordinator
Cultivated and implemented meaningful customer relationships that increased client retention by 12%.
Eliminated filing errors and compelled a faster transfer of documents by implementing an electronic medical record system.
Reduced hospital readmission rates by 11% by developing a customized health maintenance program for patients after discharge.
Resume Worded Institute June 2016
Certified Case Manager (CCM)
Completed intensive course reviewing essential aspects of case management including care coordination, transition management and utilization management.
Resume Worded University May 2012
Master of Social Work (MSW)
Specialization in Clinical Social Work
Case Management Software: FAMCare, Clio Manage, AthenaHealth, MediSked, SimplePractice, Caseworthy, Penelope
Process Management: Six Sigma (Green Belt), Lean Management, Agile methodologies, Total Quality Management (TQM)
Data Management: Microsoft SQL Server, Oracle, PostgreSQL, MySQL, Microsoft Access
Languages: English (Native), Spanish (Fluent), French (Basic)
Certifications: Certified Professional in Healthcare Quality (CPHQ)
Leadership & Volunteering: Foster Youth Mentor, Big Brothers Big Sisters
Awards: Case Management Professional of the Year, Resume Worded - 2018
Publications: Published research article on Impact of Quality Improvement Programs in Healthcare Case Management in Health Services Insights journal
Your Name
Social Services Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE October 2019 - Present
Senior Social Services Coordinator
Amplified community participation in non-profit organizations serving social services, resulting in a 45% increase in funds.
Deployed motivational interviewing techniques, enabling a 25% increase in successful problem-solving interventions.
Initiated mental health awareness campaigns in at-risk communities, increased community mental health literacy by 30%.
Spearheaded healthcare program development, giving a 35% increase in their adoption and client satisfaction.
Seamlessly integrated crisis intervention into social services, led to a 40% increase in the resolution of critical cases.
United Health Group June 2015 - September 2019
Social Services Coordinator
Bolstered community outreach to marginalized sectors, resulting in a 27% increase in access to social services.
Initiated a social services application for easier access, increased engagement rates by 19%.
Orchestrated partnerships with local non-profit organizations, increasing resource pooling by 37%.
Catholic Health Initiatives February 2012 - May 2015
Assistant Social Services Coordinator
Ensured 100% compliance to the Health Insurance Portability and Accountability Act regulations in the department’s operation.
Introduced group therapy to the service offering, resulting in a 15% increase in coping skills among stress-affected clients.
Executed a remote case management system, increased program accessibility by 22%.
Resume Worded University September 2009 - May 2011
Master of Social Work (MSW)
Focus on Mental Health and Substance Abuse Counseling
Resume Worded Academic Center August 2005 - June 2009
Bachelor of Social Work (BSW)
Minor in Psychology
Awards: Dean's List 2009 (Top 10%)
Software Proficiency: Microsoft Office Suite, Salesforce, Google Workspace, Adobe Acrobat
Case Management Systems: ClientTrack, Empath, FAMCare, ASIST, Clarity Human Services
Languages: English (Native), Spanish (Fluent), French (Basic)
Counseling Techniques: Cognitive Behavioral Therapy (CBT), Motivational Interviewing, Trauma-Informed Care, Crisis Intervention, Group Therapy
Certifications: Certified Social Work Case Manager (C-SWCM, 2012), Certified Advanced Children, Youth, and Family Social Worker (C-ACYFSW, 2015)
Volunteering: Volunteer Counselor - Family Crisis Intervention Center
Leadership & Awards: Board Member - National Association of Social Workers (2017-2019), Social Worker of the Year Award (2018)
Professional Development: Continued Education: Mental Health First Aid USA (2017), Understanding Substance Abuse (2019)
Your Name
Healthcare Consultant
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded March 2018 - Present
Senior Healthcare Consultant
Guided upgrading of health insurance practices to SOPs as per the U.S. HIPAA, improved company's audit score by 38%,
Spearheaded program development initiatives, boosted company's revenue by $2M within three years.
Implemented motivational interviewing techniques, boosted nurse efficiency by 35%.
Revitalized patient case management process, reduced readmission rates by 18%.
Ensured effective execution of medicare and medicaid managed care, saved the health program budget by $1M annually.
Tenet Healthcare January 2014 - February 2018
Healthcare Consultant
Boosted hospital patient satisfaction by 20% through meticulous healthcare program refinement.
Reduced client complaints by 27% by launching a revised healthcare management protocol.
Utilized healthcare analytics in designing personalized patient treatment plans, witnessed an 18% drop in hospital readmission.
Community Health Systems August 2009 - December 2013
Assistant Healthcare Consultant
Streamlined the hospital admission process, achieved 30% faster admission times.
Revamped the hospital's EMR system promoting meticulous record-keeping, reducing data-related errors by 15%.
Enhanced the community outreach department’s efficiency resulting in a 36% increase in community patronage.
Resume Worded University May 2013
Master of Healthcare Administration (MHA)
Concentration: Health Informatics
Resume Worded Academic Center January 2010
Certificate in Healthcare Management
Specializations: Healthcare Compliance, Medical Informatics
Healthcare Management: Strategic Healthcare Planning, Medical Informatics, Healthcare Compliance, Patient Care Management, Health Policy, Medical Legislation
Data Analysis: Quality Assurance (QA), Risk Management, Performance Improvement, Statistical Analysis, Healthcare Analytics, Cost Containment
Business Acumen: Business Development, Negotiation, Budget Planning, Project Management, Financial Analysis, Operations Management
Technology: Electronic Health Records (EHR) Systems, Microsoft Office Suite (Advanced), Data Visualization Tools, SQL (Intermediate), Data Modeling (Basic), HIPAA Compliance software
Certifications: Certified Healthcare Executive (CHE), Lean Six Sigma Yellow Belt Certification
Leadership & Volunteering: Board Member, Healthcare Information and Management Systems Society (HIMSS), Volunteer, Red Cross
Awards: Healthcare Management Association's 'Excellence in Leadership' Award
Professional Associations: Member, American College of Healthcare Executives (ACHE), Member, Medical Group Management Association (MGMA)
Your Name
Case Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded October 2018 - Present
Senior Case Coordinator
Devised a system that decreased client intake process time by 25%, streamlining case management and improving client satisfaction
Executed successful crisis intervention strategies on 30+ occasions, directly arranging mental health resources and support
Incorporated the U.S. Health Insurance Portability and Accountability Act (HIPAA) regulations into team protocols and training, reducing policy violations by 40%
Developed a community outreach program that reached 500+ at-risk individuals and facilitated access to social services
Conducted data analysis to track client progress, resulting in a 20% increase in successful case completions within six months April 2015 - September 2018
Case Coordinator
Contributed to the development of mental health support programs, increasing patient satisfaction by 35%
Executed data entry tasks with 99% accuracy, ensuring vital client information was promptly and accurately recorded
Navigated clients through the healthcare management system, improving patient engagement by 20%
HealthNet January 2013 - March 2015
Case Worker
Initiated and managed 80+ cases, resulting in improved outcomes for all involved parties
Assisted in the training of new hires, imparting critical knowledge and best practices in psychotherapy and behavioral health
Resume Worded Institute June 2017
Certification in Social Care Coordination
Intensive program covering case management and multidisciplinary collaboration strategies
Resume Worded University May 2015
Master of Social Work (Specialization: Case Management)
Concentrated on Crisis Intervention and Counseling theories
Minor in Psychology
Case Management Software: CaseVue, ECM (Electronic Case Management), ClientTrax CRM, CaseWorthy, PatientNow
Techniques: Crisis Intervention, Counseling, Conflict Resolution, Trauma-Informed Care, Client Advocacy, Multidisciplinary Collaboration
Documentation & Report Writing: Data Analysis, Record Keeping, Progress Note Preparation, Case Report Compilation
Legislation Knowledge: HIPAA, ACA (Affordable Care Act), FMLA Familiarity, Social Work Standards and Ethics
Certifications: Qualified Social Work Supervisor (2018)
Commendations: Awarded Employee of the Year at (2017)
Volunteering: Provided pro bono social work counseling at local community center (2013-Present)
Leadership: Member of inter-agency task force on child welfare and foster care reform (2016-2018)
Your Name
Case Management Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
The Salvation Army February 2019 - Present
Lead Case Management Specialist
Supervised a team of five case coordinators and oversaw 500+ cases annually, enhancing program development
Increased the accuracy of legal research by 40%, which directly impacted the efficacy of case presentations
Led a group therapy initiative that reduced substance relapses by 30% in observed clients
Promoted community outreach programs, resulting in a 45% rise in active participation from the local youth community
Maintained compliance with the HIPAA standards across all operational procedures, minimizing breaches and leading to improved healthcare management processes
Resume Worded July 2015 - January 2019
Case Management Specialist
Devised client-focused case management strategies that reflected individual needs and improved case resolution time by 30%
Performed data entry tasks with consistent accuracy, enhancing data reliability
Provided crisis intervention resources to 200+ clients, mitigating potential incidents January 2012 - June 2015
Case Coordinator
Managed an average caseload of 70 at a time, prioritizing cases based on urgency and need
Coordinated social service referral process, effectively bridging the gap between clients and need-specific resources
Resume Worded Academic Center January 2012
Master of Social Work (MSW)
Concentration: Case Management and Administration
Resume Worded University May 2009
Bachelor of Social Work (BSW)
Minor in Counseling
Awards: Dean's List 2008 (Top 10%)
Case Management Tools: ECCO, HMIS, Apricot, Empowering-Systems
Technical: Microsoft Office Suite, Google Workspace, CRM Platforms (Salesforce)
Specialized Procedures: Assessment, Intake Procedures, Developing Case Plans, Client Advocacy, Report Writing
Certifications: National Certified Counselor (NCC), Licensed Clinical Social Worker (LCSW)
Volunteering: NAMI Hotline Responder, YMCA Youth & Family Support Mentor
Courses: Stanford University: The Science of Well-Being, Yale University: Managing Emotions in Times of Uncertainty
Professional Development: Attended Annual NASW Conference, Crisis Intervention Training
Your Name
Client Services Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •
Bayview Child Health Center May 2017 - Present
Senior Client Services Coordinator
Drove successful client intake processes for over 3000 clients, employing strategic case management skills to yield positive outcomes
Implemented a new data entry system that boosted efficiency by 30%, improving overall client service
Played a crucial role in the initiation of community outreach programs, providing vital support to 100+ families in need
Led crisis intervention efforts, directly impacting the lives of 50+ individuals struggling with mental health issues
Ensured adherence to the HIPAA regulations, fostering a culture of compliance and respect for patient privacy
Nonprofit Organizations December 2013 - April 2017
Client Services Coordinator
Developed and implemented health-oriented group therapy sessions, resulting in a 30% decrease in client hospitalization rates
Organized crucial resources to combat behavioral health issues, positively affecting over 200 clients
Expedited legal research, enabling faster processing of client cases and reduced waiting times
City Health Department September 2010 - November 2013
Case Worker
Managed on average 60 cases concurrently, leading to successful resolution in 95% of the instances
Streamlined the intake process for new clients, resulting in a 20% increase in client satisfaction scores
Resume Worded University February 2013
Master of Science in Social Work
Concentration: Children and Families
Thesis: A Study on the Impact of Nonprofit Services to the Well-being of Children
Graduated with Distinction
Resume Worded Academic Center September 2010
Bachelor of Science in Public Health
Awards: Dean's List 2008 - 2010
Internship: City Health Department
Software: MS Office Suite (Expert), Salesforce (Intermediate), SPSS (Beginner), Tableau (Intermediate)
Technical: Data Collection and Analysis, Social Services Program Management, Conflict Resolution, Client-relationship Management, Quality Assurance Audits, Children's Advocacy
Certifications: Certified Social Work Case Manager (C-SWCM), Certified Nonprofit Professional (CNP)
Volunteering: Board Member - KidsYard Nonprofit Organization, Volunteer - BlueRibbon Children's Foundation
Courses: Advanced Course in Case Management (completion year 2015), Professional Development Training in Child and Family Case Management (Completion year 2019)
Your Name
Behavioral Health Case Manager
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE February 2020 - Present
Lead Behavioral Health Case Manager
Oversaw a team of 5 case managers, increasing the team productivity by 25%
Managed over 60 complex client cases, achieving a client satisfaction rate of 95%
Incorporated CBT techniques into treatment plans, increasing recovery rates by 20%
Decreased patient readmission by 30% via targeted interventions and support services
Brighton Hospital March 2017 - January 2020
Behavioral Health Case Manager
Coordinated an average of 25 unique cases, maintaining a 90% client satisfaction rate
Reduced case resolution times by 15% through effective case management strategies
Resume Worded Academic Center May 2016
Master's in Counseling
Specialized in Behavioral Health
Award: Top 10% of graduating class
Resume Worded University May 2013
Bachelor of Science in Psychology
Minors in Sociology and Substance Abuse Prevention
Award: Resume Worded Leadership Award (only 5 awarded to class)
Counseling Techniques: Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Interpersonal Therapy (IPT), Behavioral Activation, Problem Solving Therapy, Play Therapy
Software Proficiency: Microsoft Suite (Advanced), Electronic Health Records (EHR) Software (Advanced), CRM Software (Intermediate)
Communication: Active Listening (Expert), Nonviolent Communication (Advanced), Motivational Interviewing (Advanced)
Risk Assessment: Suicide Risk Assessment, Violence Risk Assessment, Substance Abuse Risk Assessment
Certifications: Certified Case Manager (CCM) from the Commission for Case Manager Certification, Certified Addictions Treatment Counselor (CATCI) from California Consortium of Addiction Programs and Professionals
Leadership & Volunteering: Big Brother Big Sister Program (Mentor), National Alliance on Mental Illness (Volunteer Coordinator)
Professional Affiliations: Member of American Case Management Association (ACMA), Member of National Association of Social Workers (NASW)
Continuing Education: Ongoing professional development sessions on topics such as Trauma-Informed Care, High-Risk Behaviors, and Crisis Interventions
Your Name
Clinical Case Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded May 2018 - Present
Senior Clinical Case Manager
Managed over 40 high-complexity cases, resulting in a 35% decrease in hospital readmissions
Litigated numerous successful disability cases, resulting in a 100% success rate
Coordinated seamless transitions of care by partnering with home care teams, reducing inpatient days by 15%
Implemented strategies to minimize risk and maintain continuity of care, reducing patient dropout rate by 10%
Resurgens Orthopaedics April 2015 - April 2018
Clinical Case Manager
Managed and renewed an average of 30 unique cases, maintaining a 90% patient satisfaction rate
Reduced case resolution times by 10% through effective case management strategies
Resume Worded Institute January 2015
Master's in Clinical Psychology
Concentration in health management solutions
Resume Worded Academic Center May 2012
Bachelor's in Social Work
Deans list four consecutive years
Volunteer for campus mental health resources
Clinical Case Management: Healthcare management, Documentation procedures expert, Case management experience, Treatment plan development, Utilization review proficiency, Quality assurance procedures knowledge
Medical Practice: Medical coding proficiency, Culturally-sensitive, HIPAA compliance, Management of records/files, Maintain patient privacy
Software Skills: Microsoft Office (Word, Excel, PowerPoint), Electronic health records (Advanced MD, EClinicalWorks), CRM (Salesforce)
Situational Skills: Patient-oriented, Mediation competency, Crisis intervention training, Direct patient care and interaction
Certifications: Certified Case Manager (CCM), Certified Social Worker in Health Care (C-SWHC)
Volunteering: Local Homeless Shelter - Case Manager, Community Mental Health Center - Support Worker
Awards: Best Performance in Case Management (2021), Employee of the Year (Resume Worded)
Your Name
Psychiatric Case Manager
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE January 2021 - Present
Senior Psychiatric Case Manager
Managed a case load of over 50 psychiatric patients, leading to a patient satisfaction rate of 98%
Implemented solution-focused brief therapy techniques in process, leading to a 20% increase in case closure rates
Drafted successful care plans that reduced unnecessary psychiatric hospitalization by 30%
Established collaborative partnerships with local community services, decreasing patient crisis episodes by 40%
Piedmont Healthcare February 2018 - December 2020
Psychiatric Case Manager
Managed an average of 25 unique cases, maintaining a 90% patient satisfaction rate
Reduced case crisis rates by 15% through effective case management strategies
Resume Worded Institute February 2021
Certified Case Manager (CCM)
Awarded after completion of intensive coursework and examination.
Resume Worded University December 2017
Master of Social Work (MSW)
Specialized in Mental Health
Licensed to practice in all states
Case Management: Crisis Management, Patient Assessment, Treatment Planning, Case Evaluations, Rehabilitation Support
Psychiatric Knowledge: Diagnosis, Prognosis, Therapy and Counseling, Psychopathology, Substance Abuse Disorders
Software Proficiency: MS Office Suite (Advanced), Electronic Health Records (Epic Systems, Cerner), Case Management Software (Penelope, ClientTrack)
Legal Knowledge: HIPAA Compliance, Patient Confidentiality, Medical Ethics, Patients' Rights
Certifications: Certified Psychiatric Rehabilitation Practitioner (CPRP) - 2020, Mental Health First Aid (MHFA) Certification - 2018
Leadership & Volunteering: Vice President, National Association of Social Workers Local Chapter - 2018-2021, Suicide Hotline Volunteer - 2017-2018
Continuing Education: Participated in Advanced Training and Seminars on Cognitive-Behavioral Therapy, Dialectical Behavioral Therapy, Motivational Interviewing
Your Name
Residential Case Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded October 2019 - Present
Senior Residential Case Manager
Oversaw a caseload of over 40 at-risk youth, yielding an 85% success rate in transitions to stable environments
Designed individualized treatment plans, leading to a 20% increase in positive outcome rates
Spearheaded a successful mentoring program, leading to a 15% improvement in behavioral issues
Implemented residential case management standards that reduced relapse rates by 25%
Phoenix House January 2016 - September 2019
Residential Case Manager
Managed an average of 20 unique cases, maintaining a 90% client satisfaction rate
Reduced case resolution times by 10% through effective case management strategies
Resume Worded Academic Center January 2019
Certified Addiction Professional (CAP)
Gained expertise in addiction-related case management
Resume Worded University May 2015
Master of Social Work (MSW)
Specialization in Clinical Social Work
Recipient of the Outstanding Graduate Student Award
Case Management: Crisis Intervention, Family Advocacy, Addiction Therapy, Individual Counseling, Discharge Planning, Home Visit
Therapies: CBT (Cognitive Behavioral Therapy), DBT (Dialectical Behavior Therapy), ACT (Acceptance Commitment Therapy), MST (Multisystemic Therapy), FFT (Functional Family Therapy)
Tools: CaseWorthy, Social Solutions ETO, MS Office (Word, Excel, PowerPoint), Salesforce
Languages: English (Native), Spanish (Fluent), French (Conversational)
Certifications: Certified Case Manager – CCM, Certified Life Skills Education Professional – WSCC
Leadership & Volunteering: Member - The National Association of Social Workers, Member - Board of Behavioral Sciences
Awards: Case Manager of the Year – Phoenix House, 2018
Projects: Organized 'Community Outreach Program' to provide primary healthcare services to low-income communities
Your Name
Clinical Case Manager
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE January 2019 - Present
Clinical Case Manager
Spearheaded a team of 5 to develop and implement comprehensive case management plans, thereby reducing patient readmission by 20%
Employed Motivational Interviewing techniques resulting in a 30% increase in patient compliance to treatment plans
Improved patient outcomes by 25% through strategic utilization of Cognitive Behavioral Therapy (CBT) methods
Successfully managed over 60+ cases simultaneously while ensuring optimal patient care and services
Initiated an effective community outreach program that saw participation increase by 50%.
The Samaritan's Clinic May 2014 - December 2018
Mental Health Counselor
Established a unique Group Therapy program, contributing to a 35% improvement in patient social skills.
Led Behavioral Health initiatives, improving patient mental stability by 30%.
Aligned with Social Services to provide comprehensive patient support, enhancing living conditions for 80+ patients.
Resume Worded January 2013 - April 2014
Clinical Research Assistant
Aided in Clinical Research that resulted in the development of three innovative treatment methods.
Collaborated in Program Development that enhanced efficiency in patient data handling by 20%.
Resume Worded Institute June 2020
Certified Clinical Case Manager
Award: Outstanding Achievement Recognition (One out of a cohort of 50)
Resume Worded University April 2012
Master of Science in Psychology
Specialization in Mental Health Counseling
Recipient of Graduate Research Scholarship
Counseling Techniques: Crisis Intervention, Cognitive-Behavioral Therapy, DBT Skills, Family Systems Therapy, Play Therapy, Motivational Interviewing
Assessment & Diagnosis: DSM-5 Diagnostics, Biopsychosocial Assessments, Risk Assessment, Treatment Planning, Progress Note Documentation
Software Tools: Microsoft Office Suite, SPSS, Rest Assured, Fullscript, BestNotes
Medical Coordination: Case Management, Patient Advocacy, Transitional Care, Quality Improvement, Performance Metrics
Certifications: Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certified (2019), Mental Health Integrative Medicine Certified (2018)
Leadership & Volunteering: Volunteer Counselor - Suicide Prevention Hotline (2015 - Present), Board Member - Mental Health Advocates Association
Publications: Authored 10+ articles on mental health awareness and treatment methodologies published in accredited journals
Your Name
Case Management Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded February 2021 - Present
Case Management Specialist
Pioneered development and execution of case management protocols, leading to a 10% increase in operational efficiency.
Championed a Mental Health Counseling program that led to a 40% reduction in patient hospitalization.
Reduced overall crisis intervention time by 15% by streamlining processes and coordinating with the internal team.
Launched a Family Therapy initiative that improved patient-family understanding by 30%.
Led a novel Community Outreach project, thus boosting awareness about mental health issues by 60%.
Hope Foundation August 2017 - January 2021
Healthcare Manager
Strategically led a team of 10 to provide optimal healthcare management across multiple locations.
Boosted non-profit donations by 20% through effective program development and promotion.
Implemented an efficient patient flow system, resulting in a 15% increase in clinic efficiency. July 2014 - July 2017
Clinical Social Worker
Devised individualized treatment plans incorporating psychotherapy techniques, decreasing patient distress by 25%
Collaborated with healthcare providers to ensure complete social services coverage.
Resume Worded University December 2016
Master of Science in Healthcare Administration
Specialization in Case Management and Patient Advocacy
Resume Worded Academic Center May 2014
Bachelor of Social Work
Emphasis on Clinical Social Work
Awards: Dean's List 2013 - 2014 (Top 10%), Leadership Initiative Award 2012
Tools: Microsoft Office Suite (Advanced), EMR systems (Proficient), SOAR (Proficient), CRM (Intermediate)
Techniques: Healthcare Analytics, Project Management, Resource coordination, Process Improvement, Continuous Quality Improvement
Standards & Regulations: HIPAA compliance, JCAHO accreditation standards, Medical coding (ICD-10, CPT codes)
Languages: English (Native), Spanish (Conversational)
Certifications: Certified Case Manager (CCM), Board-Certified in Healthcare Management (FACHE)
Courses: SOAR Online Course (SAMHSA), Project Management Professional (PMP) Prep Course
Volunteering: Pro Bono Consultant, Healthcare Access & Equity Initiative (2018 - Present)
Presentations: Multiple conferences on patient advocacy and case management best practices
Your Name
Psychiatric Case Manager
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE March 2020 - Present
Psychiatric Case Manager
Streamlined the application of cognitive behavioral therapy (CBT) in case management, reducing crisis escalation by 30%.
Managed over 75 cases, coordinating clinical research and individual care plans for optimal patient outcomes.
Leveraged psychology knowledge to conduct psychotherapy sessions improving patient recovery rate by 25%.
Restructured the existing case management system leading to a 15% improvement in service efficiency.
Collaborated with non-profit organizations to garner resources for underprivileged patients, aiding over 500 individuals.
Healthy Minds Institute July 2015 - February 2020
Senior Clinical Nurse
Provided top-tier nursing care to 50+ patients per day leading to a 10% increase in patient satisfaction rates.
Participated in interdisciplinary team meetings, fostering 20% better communication within the healthcare team.
Trained 15 junior nurses to carry out motivational interviewing, thus enhancing their case management skills.
Resume Worded May 2012 - June 2015
Family Therapist
Conducted 30+ family counseling sessions per week, aiding better intra-family understanding.
Presented 10+ workshops on managing mental health in the workplace, increasing organization's mental health awareness by 40%.
Resume Worded Institute January 2012
Master of Science in Nursing - Mental Health
Specialization in Family Therapy and Mental Health Case Management
Resume Worded University May 2010
Bachelor of Science in Nursing
Courses included: Advanced Pharmacology, Human Biochemistry, Mental Health Assessment and Intervention
Case Management: Assessment, Treatment Planning, Crisis Intervention, Case Collaboration, Patient Advocacy, Behavioral Therapy
Clinical Skills: Psychiatric Nursing, Family Therapy, Psychoeducation, Trauma-Informed Care, Medication Management, Crisis De-escalation
Digital Proficiency: Electronic Healthcare Records (EHR), Microsoft Office Suite, Telehealth Platforms, HIPAA Compliance, Data Analysis, Quality Improvement
Certifications: Registered Nurse (RN) Certification, Family Nurse Practitioner (FNP) Certification, Certified Case Manager (CCM)
Professional Development: Completed workshops in Advanced Family Therapy Techniques, Child & Adolescent Psychiatry, Trauma and Substance Use Disorders, Community Mental Health Interventions
Volunteer Experience: Volunteer Mental Health Counselor at Local Community Center, Mentor for nursing students at Resume Worded University
Awards: Mental Health Nursing Excellence Award, Distinguished Clinician Award - Healthy Minds Institute

How do I add skills to a Case Manager resume?

Review the job posting closely.

Go through the Case Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Program Development, Healthcare and Nonprofit Organizations are possible skills. These are skills you should try to include on your resume.

Add industry skills like Community Outreach and Mental Health.

Add other common skills from your industry - such as Social Services, Case Management and Crisis Intervention - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Interim Management, Case Management Services and Organizational Development - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Show examples of where you trained people.

On Case Manager resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Case Manager resume, so try to include any examples of where you led a project or managed other people.

Use the exact job title.

Try to add the exact job title, Case Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Case Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Case Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Case Manager Skills and Keywords to Include On Your Resume

Case Manager Soft Skills

Here are common soft skills that appear on Case Manager job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Resume Skills and Keywords from Related Jobs

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

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Case Manager Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Nurse Case Manager

Resume Example
Mental Health Case Manager

Resume Example
Nurse Case Manager

Resume Example
Insurance Case Manager

Resume Example
RN Case Manager

Resume Example
Entry-Level Case Manager

Browse Skills from Similar Jobs

Frequently Asked Questions

What hard skills should you include on a Case Manager resume?

Some effective Case Manager skills you can add to your resume include:

  • Case Management
  • Social Services
  • Community Outreach
  • Mental Health
  • Nonprofit Organizations
  • Crisis Intervention
  • Program Development
  • Healthcare

What are the differences in resume skills between a Medical Case Manager and a Mental Health Case Manager?

If you are writing a Medical Case Manager resume, try to emphasize skills like Case Management, Medical Case Management, Healthcare, Nursing, Healthcare Management, Social Services, Workers Compensation and Hospitals.

Similarly, if you are writing a Mental Health Case Manager resume, emphasize skills like Mental Health Counseling, Behavioral Health, Psychology, Group Therapy, Psychotherapy, Motivational Interviewing, Program Development and Social Work.

What are good resume skills to include for different Case Manager roles and job titles?

Depending on the specific role you apply to, you may need to emphasize different skill sets. Here are a few examples:

  • Medical Case Manager: Case Management, Medical Case Management, Healthcare, Nursing and Healthcare Management
  • Intensive Case Manager: Crisis Intervention, Mental Health, Social Services, Behavioral Health and Motivational Interviewing
  • Clinical Case Manager: Group Therapy, Psychotherapy, Mental Health Counseling, Cognitive Behavioral Therapy (CBT) and Psychology
  • Family Case Manager: Child Welfare, Community Outreach, Social Work, Child Protective Services and Child Advocacy
  • Mental Health Case Manager: Case Management Services, Program Development, Nonprofit Organizations, Community Mental Health and Mental Health Care

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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