Highlight your medical office skills

Hiring managers want to see that you have the specific skills needed to succeed in a medical office setting. Be sure to highlight your experience with:

• Scheduling appointments and managing patient calendars
• Verifying insurance eligibility and processing claims
• Maintaining electronic health records using software like Epic or Cerner
• Preparing exam rooms and restocking medical supplies

Quantify your experience whenever possible to show the impact of your work. For example:

Managed a calendar of 50+ daily patient appointments, ensuring 95% on-time start

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   Show your customer service orientation

As a Medical Administrative Assistant, you are often the first point of contact for patients. Hiring managers want to see evidence of strong customer service skills on your resume.

Weak example:

• Answered phones and checked in patients

Strong examples:

• Greeted an average of 30 patients per day, answering questions and putting them at ease before their appointments
• Received 95% positive patient satisfaction scores for friendly and helpful front desk service

Use strong action verbs to describe your customer service contributions and include any relevant metrics to quantify your success.

   Demonstrate knowledge of medical terminology

Familiarity with medical terminology is essential for success as a Medical Administrative Assistant. Show hiring managers you have this knowledge by incorporating relevant terms naturally throughout your resume.

For example, instead of saying:

Scheduled appointments for patients

Say:

Scheduled appointments for patients requiring oncology, cardiology, and orthopedic services

Using medical terms will demonstrate your industry knowledge and help your resume stand out. Just be sure to use them appropriately and in context.

   Tailor your resume to the job description

While many Medical Administrative Assistant roles have similar responsibilities, the requirements can vary by employer. Carefully review the job posting for the role you're applying to and customize your resume accordingly.

For example, if a posting mentions:

• Experience with a specific electronic health record (EHR) system
• Proficiency in medical coding
• Bilingual language skills

Be sure to prominently feature those skills and experiences on your resume if you have them. This will help show the hiring manager you're a strong fit for their specific role and increase your chances of landing an interview.

   Emphasize your multitasking abilities

Medical offices are fast-paced environments that require juggling multiple tasks and priorities. Hiring managers are looking for Medical Administrative Assistants who can handle a high volume of diverse responsibilities.

On your resume, provide examples of how you've successfully managed multiple tasks in past roles:

• Simultaneously managed phone lines, greeted patients, and processed insurance claims in a busy practice seeing 100+ patients daily
• Supported 5 providers with scheduling, patient records, and insurance authorizations while maintaining strict attention to detail

Highlighting your ability to multitask will show employers you have the skills to thrive in the daily demands of a medical office.

   Include relevant certifications and training

In addition to on-the-job experience, relevant certifications and training can make your resume stand out to hiring managers. Some common certifications to include are:

• Certified Medical Administrative Assistant (CMAA)
• Certified Electronic Health Records Specialist (CEHRS)
• Certified Billing and Coding Specialist (CBCS)

CMAA certification from the National Healthcareer Association, 2019

List your certifications in a separate 'Certifications' section on your resume. You can also mention any relevant coursework in medical office administration or related fields. These credentials demonstrate your commitment to your profession and can give you an advantage in the job market.