Skill Profile

Front Desk Attendant

Improve your resume's success rate by using these Front Desk Attendant skills and keywords.

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Front Desk Attendant
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Skills

Front Desk Attendant Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Front Desk Attendant job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Front Office
  • Customer Service
  • Hotel Management
  • Tourism
  • Hospitality
  • Receptionist Duties
  • Event Management
  •  Find out what your resume's missing
    •
  • Hospitality Management
  • Hotel Booking
  • Microsoft Access
  • Social Media
  • Sales
  • Back Office Operations
  • Public Relations
  • Marketing
  • Marketing Strategy
  • Management
  • Event Planning
  • Research
  • Data Entry
  • Cashiering
  • Adobe Photoshop

    •   Show full list

Resume Skills: Language

Resume Skills: Front Office Software

Resume Skills: Customer & Guest Service

Resume Skills: Management & Operations

Resume Skills: Customer Relationship Management (CRM) Software

Resume Skills: Office Suite

Resume Skills: Reception Tools

Resume Skills: Industry Knowledge

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Front Desk Attendant Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Front Desk Attendant Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Front Desk Attendant
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded May 2018 - Present
Senior Front Desk Attendant
Streamlined front office operations, boosting customer service efficiency by 35%, using a mix of traditional and modern hospitality practices.
Deployed Hotel Management strategies, resulting in room occupancy increase by 30% in the off-peak season.
Implemented a social media channel as a customer interface, leading to a 40% increase in successful interactions.
Managed event planning for corporate clients, which added an additional 25% revenue to the annual turnover.
Led a robust team, enhancing back office operations, resulting in a reduction of employee attrition by 15%.
Marriott International January 2015 - April 2018
Front Desk Supervisor
Spearheaded customer service protocols, improving guest satisfaction rates by about 30%.
Employed Hospitality Management techniques to elevate hotel booking efficiency by 20%.
Optimized data entry system and Cashiering, which shortened check-in/check-out time by 15%.
Contributed to public relations, leading to a positive increase in online hotel ratings by 10%.
Holiday Inn July 2010 - January 2015
Front Desk Attendant
Maintained guests' records accurately using Microsoft Access, reducing data discrepancies.
Collaborated with the marketing team, involved in promotional events, attracting around 5% new guests.
Carried out essential receptionist duties, boosting overall guest experience.
EDUCATION
Resume Worded Academic Center April 2018
Certified Guest Service Professional
Participated in customer service scenarios and was awarded certificate based on performance
Resume Worded University June 2010
Bachelor of Business Administration - Hospitality Management
Emphasis in Front Office Operations
Graduated Magna cum Laude
SKILLS
Customer Relationship Management (CRM) Software: Salesforce (Advanced), Oracle (Intermediate), Sage CRM (Intermediate)
Office Suite: Microsoft Office (Proficient), Google Workspace (Proficient)
Language Skills: English (Native), Spanish (Fluent), French (Basic)
OTHER
Certifications: Certified Room Service Server (Marriott Hotel Excellence! Program, 2016)
Volunteering: Habitat for Humanity Builder (2017-present)
Professional Development: Participated in Marriott's Great Room Concept and Front Office training programs
Your Name
Receptionist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com August 2015 - Present
Head Receptionist
Oversaw all receptionist duties, improving front desk efficiency by 45%.
Leveraged social media platforms for promotional offers, resulting in a 20% rise in bookings.
Managed a team of junior receptionists, promoting clear communication and minimizing staff turnover by 12%.
Used data entry systems efficiently, leading to streamlined guest registration and a 15% reduction in check-in time.
Oversaw event management for periodic special guests which led to a 10% increase in guest satisfaction.
Hyatt Hotels Corporation February 2012 - July 2015
Senior Receptionist
Implemented revised front office protocols, enhancing guest satisfaction by 20%.
Handled hospitality management tasks, boosting room-sales during slow seasons by 15%.
Enabled real-time updates to guests' records using Microsoft Access, which reduced data entry errors.
Assisted with back office operations, supporting managerial staff in their functions.
Choice Hotels International October 2008 - February 2012
Receptionist
Provided outstanding customer service, resulting in consistently high guest satisfaction ratings.
Enhanced booking efficiency by effectively managing reservations and cancellations.
Completed accurate data entries for all guest check-ins/check-outs, enhancing operational productivity.
EDUCATION
Resume Worded Institute August 2015
Certification in Customer Service Excellence
Comprehensive training in positive guest interactions and service recovery.
Resume Worded University May 2008
Bachelor of Arts in Hospitality Management
Emphasized focus on Front Office Management
Recipient of the Golden Key Honour for Academic Excellence.
SKILLS
Reception Tools: SuitePad, Go Reception, Smiles Front Desk Management, Asana, Slack, MS Office, Trello
Communication Languages: English (Native), Spanish (Conversational), German (Basic)
Industry Knowledge: Front Desk Operations, phone etiquette, appointment scheduling, customer service, managing check-ins/check-outs
OTHER
Certifications: Certified ‘Front Desk Representative’ by American Hotel & Lodging Educational Institute (AHLEI), 2012
Volunteering: Member, HospitalityServing-The Poor, providing meals and shelter to homeless (2015-present)
Projects: Initiated and led a project at Coached.com, introducing software SuitePad, leading to 20% increased efficiency.
Training: Completed a ‘Managing Difficult Customers’ training program, 2019
Your Name
Hotel Front Office Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded March 2016 - Present
Front Office Manager
Managed all front office activities, raising service speed and guest satisfaction by 30%.
Launched a successful marketing strategy that resulted in a 25% increase in room sales during the off-peak season.
Oversaw successful event planning and execution for high-profile clients, securing a 20% increase in corporate partnerships.
Streamlined reservation process using advanced Hotel Management techniques, leading to an increase in booking efficiency by 18%.
Improved communication between the front and back office, leading to a 10% increase in operational efficiency.
InterContinental Hotels & Resorts June 2012 - February 2016
Assistant Front Office Manager
Propelled hotel services to a top 10% rating on a prominent hotel review website, through rigorous attention to customer service.
Increased repeat bookings by improving guest relations, leading to a rise in customer loyalty by 20%.
Devised and executed effective marketing strategies, leading to enhanced brand engagement.
Four Seasons Hotels and Resorts September 2008 - May 2012
Hotel Front Office Supervisor
Briefed and supervised front desk staff to ensure adherence to brand standards.
Utilized Microsoft Access to update and manage guest data, improving accuracy and efficiency.
Coordinated with the PR team to improve hotel's social image, resulting in 5% additional bookings from new guests.
EDUCATION
Resume Worded Academic Center May 2011
Certified Hotel Management Professional
Focus on Front Office Management and Operations
Resume Worded University May 2008
Bachelor of Science in Hospitality Management
Graduated with Honors
Coursework includes: Hotel Administration, Financial Accounting, and Business Analytics
SKILLS
Front Office Software: Opera, IDS, RoomKeyPMS, Amadeus, SkyTouch
Customer & Guest Service: Conflict Resolution, Complaint Handling, Customer Relations, Guest Relations, Personalized Service Creation
Management & Operations: Team Leadership, Scheduling, Budgeting, Inventory Management, Vendor & Contract Negotiations
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: Customer Service Management Certification (2016) from Hotel Management Institute
Awards: ‘Excellence in Leadership’ award for 2020 from Resume Worded Hotels
Professional Development: Regularly attend Hospitality Industry Conferences & Workshops
Volunteering: Participate in annual community outreach programs with the Resume Worded Hotels Team

How do I add skills to a Front Desk Attendant resume?

1
Review the job posting closely.

Go through the Front Desk Attendant posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Service, Tourism and Event Management are possible skills. These are skills you should try to include on your resume.

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2
Add industry skills like Front Office and Hospitality.

Add other common skills from your industry - such as Receptionist Duties, Hospitality Management and Hotel Management - into your resume if they're relevant.

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3
Add skills into your work experience.

Incorporate skills - like Management, Data Entry and Marketing - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

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4
Emphasize your communication skills.

Communication is often an important component of the role of a Front Desk Attendant, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

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5
Use the exact job title.

Try to add the exact job title, Front Desk Attendant, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

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Word Cloud for Front Desk Attendant Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Front Desk Attendant job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Front Desk Attendant Skills and Keywords to Include On Your Resume

Front Desk Attendant Soft Skills

Here are common soft skills that appear on Front Desk Attendant job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Teamwork
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  • Problem Solving
    Expand
  • Customer Satisfaction
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  • Time Management
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  • Communication
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  • Organization Skills
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  • Critical Thinking
    Expand
    • Public Speaking
    • Phone Etiquette

    Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

    Get your Resume Instantly Checked, For Free

    Upload your resume and we'll spot the issues in it before an actual Front Desk Attendant recruiter sees it. For free.

    Front Desk Attendant Resume Templates

    Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

    Resume Example
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    React Front End Developer

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    Resume Example
    Junior Front End Developer

    Junior Front End Developer Resume Sample
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    Resume Example
    Service Desk Analyst

    Service Desk Analyst Resume Sample
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    Resume Example
    IT Service Desk Analyst

    IT Service Desk Analyst Resume Sample
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    Resume Example
    Service Desk Technician

    Service Desk Technician Resume Sample
    Go to Resume Page

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    Frequently Asked Questions

    What skills should you put on a Front Desk Attendant resume?

    Here are some of the most popular skills we see on Front Desk Attendant resumes:

    • Front Office
    • Customer Service
    • Hotel Management
    • Tourism
    • Hospitality
    • Receptionist Duties
    • Event Management
    • Hospitality Management

    What soft skills do hiring managers expect for a Front Desk Attendant role?

    Soft skills like Teamwork, Problem Solving, Customer Satisfaction, Time Management and Communication are essential for Front Desk Attendant roles and jobs.

    Target your Resume to a Job Description

    While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

    It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

    Start targeting your resume

    © 2024 Resume Worded. All rights reserved.

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