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A customer service agent assists a company’s customers, addresses concerns, and answers questions. This is a customer-facing position so you need to be approachable, friendly, polite, and helpful.
Recruiters would prefer to see a resume showing customer service experience in their industry. Any extra steps you have taken to gain certification or even a degree in customer service or a related field would also be a huge positive.
If you have experience in sales or any other customer-facing job, feel free to include it if your experience section is looking scarce. There are very many relevant transferable skills you will gain from these positions which would help you succeed as a customer service agent.
Impress recruiters by including figures of how many customer complaints you resolved in previous positions. Include any other impressive figures related to customer service tasks.
We spoke with hiring managers at companies like Amazon, Apple, and Walmart to learn what they look for in customer service agent resumes. The following tips will help you create a strong resume that gets noticed by employers in the customer service industry.
Excellent communication is essential for customer service roles. Showcase your ability to communicate effectively with customers and colleagues.
Avoid vague statements that don't demonstrate your skills:
A resume summary, also known as a professional summary or summary statement, is an optional section that goes at the top of your resume, just below your contact information. It's a short paragraph, typically 3-5 sentences long, that provides a high-level overview of your most relevant skills, experiences, and achievements.
While a summary is not required, it can be beneficial for customer service agents to include one, especially if you have several years of experience or are making a career change. It allows you to highlight your most impressive qualifications upfront and quickly convey your value to potential employers. However, avoid using an objective statement, as they are outdated and focus on what you want rather than what you can offer.
The work experience section is the heart of your customer service agent resume. It's where you show hiring managers that you have the skills and experience to excel in the role. In this section, we'll break down the key steps to writing a compelling work experience section that will catch the eye of recruiters and hiring managers.
When describing your work experience, use strong action verbs that are relevant to customer service. This helps to clearly convey your responsibilities and accomplishments. Some great action verbs to use include:
Avoid using weak or generic verbs like "helped" or "assisted." Instead, choose verbs that specifically describe the actions you took and the impact you had.
The education section of your customer service agent resume should be brief, but impactful. It's a chance to show that you have the knowledge and skills to excel in the role. Here are some tips to make your education section stand out:
The skills section of your resume is a critical component that showcases your abilities to potential employers. As a customer service agent, it's important to highlight the specific skills that make you stand out from other candidates. In this section, we'll break down the key steps to crafting a compelling skills section that will catch the attention of hiring managers and help you land your dream job.
Here are examples of popular skills from Customer Service Agent job descriptions that you can include on your resume.
This word cloud highlights the important keywords that appear on Customer Service Agent job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.
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