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This is an almost entirely customer-facing position. You will be the face of the company to the customer and will be on hand to lend a friendly face and to answer any questions they may have. You may also be tasked with dealing with customer complaints and offering solutions, as well as any cashier tasks, or sales tasks that may be assigned. This job requires a positive attitude, problem-solving skills, and excellent communication, among other soft skills.
While no higher education is required, it would look good on your resume to have a degree. More importantly, however, is your experience. Recruiters want to see that you have had experience in customer-facing positions; preferably in the industry you are applying to. Take a look at this successful resume sample.
Go the extra mile and gain customer service certification. It will show recruiters your commitment to the profession and will also show the knowledge and ability you bring with you. This applicant has three impressive certifications.
Show recruiters the functions of your job that you can do by using your skills list. Show them that you can handle customer service, sales, cashiering, etc. This applicant has done this very successfully.
As a hiring manager who has recruited for companies like Walmart, Target, and Costco, I've seen thousands of resumes for retail customer service roles. The following tips will help your resume stand out and demonstrate you have the skills to succeed in a customer-facing role. Implement these and you'll be on your way to landing your next job in retail.
Retail customer service jobs require strong interpersonal skills. Show that you have what it takes by highlighting relevant skills in your resume:
Avoid simply listing generic skills without context, like this:
A resume summary is an optional section that appears at the top of your resume, just below your contact information. While it's not a requirement, a well-crafted summary can be a valuable addition to your resume, especially if you're looking to change careers or have extensive experience in your field. A summary allows you to provide context and highlight key skills and experiences that may not be immediately apparent from the rest of your resume.
When writing a summary for a retail customer service representative position, focus on your most relevant qualifications and experiences. Avoid using an objective statement, as these are outdated and often fail to provide value to the employer. Instead, use your summary to showcase your customer service skills, retail experience, and any other qualifications that make you a strong candidate for the role.
Your work experience section is the most crucial part of your resume as a retail customer service rep. It's where you highlight your relevant experience, key accomplishments, and the value you've delivered in previous roles.
Hiring managers want to see the impact you've had, so it's essential to go beyond simply listing your responsibilities. Quantify your achievements, highlight promotions, and demonstrate your growth. Here are some key tips to help you craft a compelling work experience section:
When describing your experiences, use strong action verbs that are relevant to retail and customer service. This helps paint a vivid picture of your contributions.
Instead of generic verbs like "worked" or "helped", consider using:
The education section of your resume for a retail customer service rep position is important to show employers you have the necessary background. It should be concise and highlight your most relevant schooling.
The skills section on your resume for a retail customer service rep position is critical. It's where you highlight the key abilities that make you qualified for the job. Hiring managers and applicant tracking systems (ATS) quickly scan this section to see if you have the right mix of skills they need.
Here are some tips to write a strong skills section on your retail customer service rep resume:
Here are examples of popular skills from Retail Customer Service Rep job descriptions that you can include on your resume.
This word cloud highlights the important keywords that appear on Retail Customer Service Rep job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.
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