Highlight your customer service skills

Employers want to see that you have the skills to provide excellent customer service. Some key skills to highlight include:

• Active listening
• Problem-solving
• Patience and empathy
• Communication skills

For example, instead of simply listing 'customer service' as a skill, provide specific examples of how you've used these skills:

Demonstrated active listening and problem-solving skills to resolve customer complaints, resulting in a 95% customer satisfaction rating.

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   Emphasize your sales experience and achievements

If you have previous sales experience, be sure to highlight this on your resume. Employers want to see that you have the ability to drive sales and meet targets. When describing your sales experience, use specific numbers and metrics to quantify your achievements.

Here are some examples:

• Consistently exceeded sales targets by 20% each quarter
• Sold $50,000 worth of products in one month, ranking as the top salesperson
• Increased store revenue by 15% through upselling and cross-selling techniques

Avoid making vague statements like:

• Responsible for sales
• Helped customers make purchases

   Tailor your resume to the job description

Customize your resume for each job application by using keywords from the job description. This shows the employer that you have the specific skills and experience they are looking for.

For example, if the job description mentions 'cash handling experience', include any relevant experience you have:

Handled cash transactions of up to $5,000 per day with 100% accuracy.

Avoid using a generic, one-size-fits-all resume. The employer should feel that your resume is tailored to their specific job opening.

   Include any relevant training or certifications

If you have completed any training or earned certifications related to customer service or sales, include these on your resume. This can help you stand out from other candidates and show your commitment to professional development.

Some examples of relevant training and certifications include:

• Customer Service Excellence Certification
• Sales Training Program
• Conflict Resolution Workshop

Be sure to include the name of the certification or training program, the date completed, and any relevant details.

   Use action verbs to describe your experience

When describing your work experience, use strong action verbs to make your resume more impactful. This helps to highlight your accomplishments and make your resume more engaging to read.

Instead of saying:

• Responsible for helping customers
• Worked on resolving complaints

Use action verbs like:

• Assisted customers with product selection, increasing sales by 10%
• Resolved customer complaints efficiently, maintaining a high level of customer satisfaction

Some other strong action verbs to consider include:

• Collaborated
• Demonstrated
• Improved
• Initiated

   Show your ability to work in a team

Customer service and sales roles often require working collaboratively with others. Employers want to see that you have the ability to work well in a team environment.

Highlight any experience you have working in a team, using specific examples:

Collaborated with a team of 5 sales associates to develop and implement a new sales strategy, resulting in a 25% increase in store revenue.

You can also emphasize your teamwork skills in your skills section:

• Strong collaboration skills
• Ability to work effectively in a team environment
• Experience working cross-functionally with other departments

By showing your ability to work well with others, you demonstrate that you have the interpersonal skills needed to succeed in a customer-facing role.