Highlight your customer service skills

Employers are looking for candidates who have strong customer service skills. Make sure to highlight your ability to:

• Handle customer complaints and resolve issues quickly and efficiently
• Provide friendly and helpful service to customers
• Maintain a positive attitude even in challenging situations

For example, instead of simply listing 'customer service' as a skill, provide specific examples of how you've demonstrated these skills in your past roles.

Provided friendly and efficient service to 50+ customers per shift, handling customer complaints and resolving issues to maintain a high level of customer satisfaction.

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   Emphasize your cash handling experience

As a cashier, you'll be responsible for handling cash and processing transactions accurately. Employers want to see that you have experience with:

• Operating a cash register and POS system
• Counting cash and making change accurately
• Balancing your cash drawer at the end of each shift

Be specific about your experience and use numbers to quantify your impact.

Handled cash transactions

Instead, try:

Processed 100+ cash and credit card transactions per shift with 99% accuracy, consistently balancing cash drawer within $1 at end of shift.

   Include any relevant certifications or training

If you have any certifications or training related to customer service or cash handling, be sure to include them on your resume. This can include:

• Customer service training programs
• Cash handling or loss prevention certifications
• POS system or software training

For example:

Completed 10-hour customer service training program focused on conflict resolution and de-escalation techniques.

This shows employers that you're committed to developing your skills and staying up-to-date in your field.

   Showcase your ability to upsell and cross-sell

In many cashier roles, you'll be expected to upsell and cross-sell products to customers. Employers want to see that you have experience with:

• Suggesting additional products or services to customers
• Explaining product features and benefits
• Meeting or exceeding sales targets

Use specific examples and metrics to show your impact.

Suggested additional products to customers

Instead, try:

Consistently exceeded upsell targets by 15% by suggesting relevant add-on products and clearly explaining benefits to customers, resulting in $5K+ additional monthly revenue.

   Highlight your teamwork and collaboration skills

As a cashier, you'll often be working as part of a team. Employers want to see that you can:

• Communicate effectively with colleagues and managers
• Work collaboratively to solve problems and improve processes
• Support your team members and contribute to a positive work environment

Provide specific examples of how you've demonstrated these skills in your past roles.

Collaborated with team of 10+ cashiers to implement new checkout process that reduced average transaction time by 30 seconds, resulting in shorter lines and improved customer satisfaction.

   Tailor your resume to the specific job and company

Before applying for a cashier role, take the time to research the company and tailor your resume to the specific job requirements. Look for keywords in the job description and incorporate them into your resume where relevant.

For example, if the job description emphasizes the importance of speed and efficiency, make sure to highlight your ability to:

• Process transactions quickly and accurately
• Handle high-volume shifts with ease
• Maintain a fast pace while providing excellent customer service

By tailoring your resume to the specific needs of the employer, you'll show that you're a strong fit for the role and increase your chances of getting noticed.