Highlight your customer service skills

Hiring managers want to see that you have the skills necessary to provide excellent customer service. Highlight your customer service skills throughout your resume, especially in the skills section and work experience descriptions.

Customer service skills to include:

• Active listening
• Empathy
• Patience
• Clear communication
• Problem-solving
• Conflict resolution

Avoid simply listing these skills. Instead, provide specific examples of how you've used them in previous roles.

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   Emphasize your remote work experience

Many companies prefer candidates with previous remote work experience. If you've worked remotely before, make sure to highlight this in your resume.

Ways to showcase remote work experience:

• Include "Remote" next to the job title
• Mention remote-specific skills like "proficient with Zoom and Slack"
• Describe how you successfully collaborated with remote teams

If you don't have direct remote work experience, think about other ways you've worked independently, such as freelance projects or online courses.

   Quantify your achievements with metrics

When describing your work achievements, use specific numbers and metrics to quantify your impact whenever possible. This helps hiring managers quickly grasp the scope and significance of your contributions.

Weak, unquantified bullets:

• Helped customers with product issues
• Improved customer satisfaction
• Handled a high volume of calls

Strong, quantified bullets:

• Resolved 50+ customer inquiries per day while maintaining a 98% satisfaction rating
• Increased customer satisfaction scores by 15% through proactive issue resolution
• Handled 100+ calls daily in a high-volume call center environment

   Tailor your resume to the job description

Customize your resume for each remote customer service job you apply to. Read the job description carefully and make sure your resume highlights the specific skills and experience the employer is looking for.

For example, if a job emphasizes sales skills:

• Include any sales experience, even if not directly related to customer service
• Mention sales-related achievements, like "Upsold products to 35% of customers"
• Highlight relevant skills like persuasion and overcoming objections

By tailoring your resume, you show the hiring manager that you're a strong fit for that particular role.

   Showcase your technical skills

Remote customer service often requires proficiency with various software tools. Highlight your technical skills, especially those mentioned in the job description.

Relevant technical skills may include:

• CRM software (Salesforce, Zendesk, etc.)
• Helpdesk and ticketing systems
• Live chat and messaging tools
• Video conferencing (Zoom, Skype)
• Collaboration tools (Slack, Microsoft Teams)

Technical Skills:
- Proficient with Zendesk, handling 75+ tickets per day
- Experienced with Salesforce CRM, managing 200+ customer accounts
- Advanced user of Zoom and Slack for remote team collaboration

   Include non-customer service experience

Even if you don't have direct customer service experience, include other relevant work experience on your resume. Many skills from other industries can transfer well to a customer service role.

Relevant experience from other industries:

• Retail: Helping customers find products and resolve issues
• Hospitality: Providing excellent service to guests and handling complaints
• Sales: Building rapport with clients and overcoming objections
• Teaching: Explaining complex topics and answering questions patiently

Highlight transferable skills from these experiences and explain how they would make you a strong remote customer service representative.