Demonstrating user-centric mindset
By stating that their work on user manuals and FAQs enhanced customer satisfaction, the writer is showing a crucial ability to think from the user's perspective. They understand that a big part of their role is to make complex technical concepts accessible to the average user. In the tech industry, where jargon often creates barriers, this is a valuable skill.
Showcasing impact through quantification
The summary emphasizes the tangible benefits that the Technical Writer brought to their previous employer, by providing hard numbers. Mentioning that they reduced errors by 30% can speak louder than generic phrases like "improved quality". This kind of specificity gives a sense of scale to their achievements and communicates to recruiters the level of impact they could potentially bring to the new company.