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IT support specialists are specifically tasked with helping companies or individuals acquaint themselves with technology, and are there to answer any questions or solve any issues their clients may have with technology. Most mid to large-sized companies will have an I.T. support department so you will most likely be working in-house. Apart from an extensive background in I.T., this role requires excellent communication skills and efficient troubleshooting. Make sure your resume is balanced and highlights both your I.T. skills and your customer service skills. This resume does this effectively.
Because this role is a support role, your communication skills are of great importance. Including languages that your speak would be very relevant and potentially very beneficial; especially if you are applying to an international or multi-lingual company.
One of the most important requirements for an I.T. specialist is the ability to solve any I.T. problems that may arise. The easiest way to show your competency in this area is to have a thorough skills list that shows all the areas in I.T. that you are skilled in and could offer support in.
We spoke with hiring managers at companies like Google, Microsoft, and Apple to understand what they look for in IT Support Specialist resumes. They shared insider tips on how to make your resume stand out and increase your chances of getting hired. Here are the top tips they recommend:
Hiring managers want to see that you have the technical skills needed for the job. Be specific about the technologies and tools you have experience with.
Instead of just listing 'technical support', include details like:
Quantify your experience where possible. For example:
A resume summary is an optional section that highlights your most relevant qualifications for the job you're applying for. While it's not required, a well-written summary can help you stand out from other candidates and provide context for your experience, especially if you're changing careers or have a diverse background. However, avoid using an objective statement, as it focuses on your goals rather than how you can benefit the employer.
When writing your IT support specialist resume summary, focus on your technical skills, problem-solving abilities, and customer service experience. Use keywords from the job description to demonstrate your fit for the role, but avoid repeating information that's already in other sections of your resume. Keep your summary concise, limiting it to a few sentences or a short paragraph.
Your work experience section is the heart of your resume. It's where you show hiring managers what you've accomplished in previous roles and how you can apply those skills to the IT support specialist position you're targeting.
In this section, we'll cover the key steps to writing an effective work experience section that will grab the attention of employers and help you land more interviews.
When describing your work experience, start each bullet point with a strong action verb that showcases your skills and accomplishments. Avoid generic verbs like "assisted" or "helped." Instead, use industry-specific verbs that highlight your technical expertise, such as:
By using strong, relevant action verbs, you demonstrate your value and make your resume more engaging to read.
The education section of your IT support specialist resume should be concise yet impactful. It's an opportunity to showcase your relevant technical knowledge and training. Here are some key tips to keep in mind when writing your education section:
The skills section on your resume is one of the most important parts, especially as an IT support specialist. Hiring managers and recruiters will quickly scan this section to see if you have the technical skills and knowledge they need. Here are some tips to make sure your skills section is effective and helps you get noticed.
Here are examples of popular skills from IT Support Specialist job descriptions that you can include on your resume.
This word cloud highlights the important keywords that appear on IT Support Specialist job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.
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