Customer Specialist

Customer Specialist Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Customer Experience
  • Customer Service
  • Customer Relationship Management (CRM)
  • Customer Experience Management
  • Business Development
  • Sales
  • Management
  •  Find out what your resume's missing
  • Customer Engagement
  • Business Analysis
  • Vendor Management
  • Business Strategy
  • Marketing
  • Customer Support
  • Microsoft Access
  • Customer Retention
  • Operations Management
  • Business Planning
  • Continuous Improvement
  • Project Management
  • Marketing Strategy
  • Customer Service Management
  • Sales Management
  • SAP Products

  •   Show full list

Resume Skills: Customer Service Software

Resume Skills: Communication Platforms

Resume Skills: Data Management

Resume Skills: Languages

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Customer Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Customer Specialist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Customer Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Lead Customer Specialist
Institutionalized a customer service training program that reduced support escalations by 30%, using a blend of customer experience and management principles.
Expanded the application of CRM tools company-wide, improving communication stream and enhancing customer retention by 20%.
Directed the development of a new customer engagement strategy, that boosted customer satisfaction rate from 78% to 94% within a year.
Conceived a customer experience management framework which elevated overall customer experience, leading to a 10% increase in the referral rate.
Managed a team of 20 customer support staff, realizing a 15% reduction in service response time.
Coached.com February 2018 - December 2021
Senior Customer Service Representative
Revolutionized customer support procedures, enabling a 25% increase in ticket resolution, showcasing effective project management.
Leveraged customer relationship management tools to track and analyze customer interaction data, reducing customer churn rate by 8%.
Instrumental in implementing a successful customer retention strategy which led to 60% repeat business.
Facilitated customer service management, reducing customer complaints by 30%.
Amazon June 2016 - January 2018
Customer Service Associate
Implemented a personalized customer engagement system which improved customer loyalty points redemption by 70%.
Successfully managed a dynamic case load of 50+ daily client inquiries to deliver effective customer support.
Contributed to a 10% increase in customer satisfaction through proactive customer relationship management.
EDUCATION
Resume Worded University January 2022-Present
Master's Degree in Customer Relationship Management
Part-time while working as Lead Customer Specialist at Resume Worded
Resume Worded Institute December 2017
Certified Customer Service Professional (CCSP)
Certification assisted in developing top-tier customer service skills, leading to a promotion at Coached.com
SKILLS
Customer Service Software: ZenDesk, Salesforce, HubSpot, Liveagent, VinSolutions, Teamgate, Google Workspace
Communication Platforms: Slack, Zoom, Microsoft Teams, Google Meet, Webex, Skype
Data Management: Microsoft Excel, Google Sheets, Tableau, Airtable, SQL
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: Certified Customer Experience Professional (CCXP), Certified in Leadership and Management
Projects: Developed customer service training modules used by Coached.com and Amazon, resulting in improved customer satisfaction scores
Awards: Amazon 'Customer Obsession' Award (2017), Coached.com 'Above & Beyond' Award (2020)
Volunteering: Volunteer, United Way Customer Support (2016-present), Vice Chair, Resume Worded Community Outreach Program (2022-present)
Your Name
Customer Service Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded March 2022 - Present
Customer Service Manager
Steered a comprehensive overhaul of customer engagement strategy that led to a 30% rise in user activation.
Guided cross-functional teams to execute customers service operations, leading to a saving of 200+ man hours per month.
Repurposed CRM tools to enhance customer journey mapping, improving overall customer experience by 20%.
Mitigated customer support escalations by 40% through strategic deployment of customer service management techniques.
Implemented a new business development plan, growing the customer base by 25% in less than a year.
Coached.com July 2018 - February 2022
Senior Customer Specialist
Executed continuous improvement initiatives that boosted team productivity by 18%.
Negotiated a crucial vendor management deal which led to a cost reduction of 15%.
Initiated customer retention plans that resulted in a 20% increase in annual repeat business.
AT&T May 2016 - June 2018
Customer Service Representative
Implemented customer support practices that led to a notable increase in customer satisfaction by 12%.
Instrumental in managing 100+ daily customer inquiries, maintaining service efficiency and quality.
Contributed to a 15% increase in monthly sales through effective customer outreach strategies.
EDUCATION
Resume Worded Institute May 2021
Advanced Customer Service Management Certification
Coursework focused on conflict resolution, negotiation and advanced leadership techniques
Resume Worded University May 2016
Bachelor of Business Administration - Marketing
Specialized in consumer behavior, sales strategies and customer service.
Awarded Dean's List 2015 (Top 10%)
SKILLS
Customer Service Tools: ZenDesk, LiveChat, Salesforce, Zoho Desk, Google Workspace, Slack
Management: Team Leadership, Performance Reviews, Training & Development, Project Management, Conflict Resolution, Employee Engagement
Technical: Microsoft Office Suite, CRM Systems, Data Analysis (Excel), Basic HTML & CSS, Email Marketing, SEO
Languages: English (Native), Spanish (Intermediate)
OTHER
Certifications: Certified Customer Service Manager (CCSM), Project Management Professional (PMP)
Leadership & Volunteering: Rotary Club (Board Member and Community Service Chair), Local Chamber of Commerce (Member)
Awards: Employee of the Year Award 2020 at Coached.com, Best Customer Service Representative 2017 at AT&T
Your Name
Customer Experience Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded February 2022 - Present
Customer Experience Manager
Restructured customer experience mapping, outperforming previous customer satisfaction metrics by 25%.
Implemented a new customer service management framework that streamlined processes and resulted in 20% lesser customer complaints.
Transformed CRM usage, providing insights that drove an increased customer retention rate of 15%.
Coordinated business strategy to realign customer engagement, resulting in a 30% increase in active users.
Led a team of 15 customer specialists to surpass customer outreach goals by 18%.
Coached.com August 2018 - January 2022
Customer Service Manager
Steered the execution of a project management system, uplifting team’s efficiency by 22%.
Championed a vendor management initiative that saved the company $500K in overhead costs.
Successfully grew the customer base by 20% through targeted business development initiatives.
Verizon April 2016 - July 2018
Lead Customer Service Representative
Led the continuous improvement process, increasing customer service efficiency by 15%.
Contributed to the development of a marketing strategy that boosted sales by 12% year-on-year.
Devised a customer retention program that boosted loyalty points use by 50%.
EDUCATION
Resume Worded Institute March 2022
Certified Customer Experience Professional (CCXP)
Focused on developing and executing customer-centric strategies
Resume Worded University June 2016
Master of Business Administration (MBA) - Customer Relationship Management
Specialization in customer experience management and service innovation
SKILLS
Customer Experience Platforms: Zendesk, Freshdesk, Zoho Desk, Service Cloud, Intercom, HubSpot Service Hub
Project Management Tools: Asana, Trello, Airtable, JIRA, Basecamp, MS Project
CRM Software: Salesforce, Zoho CRM, MS Dynamics 365, SugarCRM, Pipedrive, HubSpot CRM
Data Analysis Tools: Excel (Advanced), Tableau, PowerBI, Google Analytics, MATLAB

How do I add skills to a Customer Specialist resume?

1
Review the job posting closely.

Go through the Customer Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Experience, Customer Experience Management and Management are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Customer Engagement and Business Development.

Add other common skills from your industry - such as Customer Service, Customer Relationship Management (CRM) and Sales - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Business Planning, Microsoft Access and Business Analysis - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Emphasize your communication skills.

Communication is often an important component of the role of a Customer Specialist, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

5
Show how you have strong attention to detail.

A good Customer Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

6
Use the exact job title.

Try to add the exact job title, Customer Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Customer Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Specialist Skills and Keywords to Include On Your Resume

Customer Specialist Soft Skills

Here are common soft skills that appear on Customer Specialist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Leadership

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Customer Specialist Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Entry Level Customer Service Representative


Resume Example
Director of Customer Service


Resume Example
Retail Customer Service Rep


Resume Example
Call Center Customer Service Rep


Resume Example
Healthcare Customer Service Rep


Resume Example
Remote Customer Service Rep


Browse Skills from Similar Jobs

Frequently Asked Questions

What skills should you put on a Customer Specialist resume?

On top Customer Specialist resumes, skills like Customer Experience, Customer Service, Customer Relationship Management (CRM), Customer Experience Management, Business Development, Sales, Management and Customer Engagement appear most often.

Depending on the exact role you're applying to, skills like Business Strategy, Business Analysis, Marketing Strategy, Microsoft Access and Business Planning can also be effective keywords to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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