Skill Profile

Customer Care Team Lead

Improve your resume's success rate by using these Customer Care Team Lead skills and keywords.

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Customer Care Team Lead
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Skills

Customer Care Team Lead Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Care Team Lead job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Customer Experience
  • Customer Service Management
  • Contact Centers
  • Customer Support
  • Customer Relationship Management (CRM)
  • Salesforce.com
  • Employee Training
  •  Find out what your resume's missing
    •
  • Customer Retention
  • Sales
  • Customer Service
  • Coaching
  • Account Management
  • Troubleshooting
  • Technical Support
  • Teaching

Resume Skills: Customer Relationship Management

Resume Skills: Account Management

Resume Skills: Data Analysis

Resume Skills: Communication

Resume Skills: Techniques

  • Data Collection & Analysis
  • Strategic Planning
  • Troubleshooting
  • Stakeholder Engagement
  • Conflict Resolution
  • Relationship Building
  • Product Knowledge
  • Time Management
  • Team Collaboration
  • Deep Listening
  •  Match your resume to these skills
    •

Resume Skills: Software Proficiency

Resume Skills: Languages

Resume Skills: Software

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Customer Care Team Lead Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Customer Care Team Lead Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Customer Care Team Lead
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded August 2018 - Present
Customer Care Team Lead
Increased customer satisfaction scores by 45% by leading the overhaul of customer experience strategies and focusing on personalized service.
Introduced a new CRM system, which enhanced account management processes and reduced ticket resolution time by 30%.
Boosted team efficiency by 22% through coaching and customized training programs, improving the handling of customer support queries.
Spearheaded customer retention strategies that led to a 30% decline in churn rate within the first year of implementation.
Improved first call resolution by 25% by implementing effective troubleshooting techniques and procedural changes.
Coached.com May 2015 - July 2018
Senior Customer Service Representative
Implemented a new Salesforce.com system, increasing team productivity by 35% and reducing customer complaints by 20%.
Managed a team of 15 customer service representatives, improved call efficiency by 15% through effective coaching and feedback.
Pioneered a customer feedback system that boosted customer satisfaction by 30% over two years.
Amazon January 2013 - April 2015
Customer Service Representative
Bolstered customer service team's performance, resulting in a 20% increase in positive customer reviews.
Reduced average call handling time by 18% by creating an efficient problem-resolution checklist.
Recognized as 'Customer Service Champion' in 2014 for achieving a 98% customer satisfaction rate.
EDUCATION
Resume Worded Institute December 2014
Master's in Business Administration (Customer Service focus)
Graduated with Honors
Relevant coursework: Client Relationship Management, Problem Solving and Decision Making
Resume Worded University May 2011
Bachelor of Arts in Business and Communication Studies
Elected Student Body Vice President
Member of Intercollegiate Mock Trial Team
SKILLS
Techniques: Data Collection & Analysis, Strategic Planning, Troubleshooting, Stakeholder Engagement, Conflict Resolution
Software Proficiency: MS Office Suite (Advanced), Customer Relationship Management (CRMs) Software, Help Desk Software, Chat Support
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Certified Customer Service Manager (CCSM) - Customer Service Institute of America (CSIA), Certified Professional in Customer Service (CPCS) - American Society for Quality (ASQ)
Leadership & Volunteering: Co-Founder of the 'Serve Better Initiative', volunteering in local non-profit organizations to improve their customer relationship strategies
Awards: Employee of the Year at Coached.com (2016), Top Performance Award at Amazon (2014, 2015)
Projects: Initiated and implemented a project 'Voice of Customer', collecting and analyzing customer feedback to instigate necessary changes, resulting in 30% reduction in customer complaints
Your Name
Customer Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded June 2019 - Present
Customer Support Specialist
Reduced customer support queries by 30% by introducing a new knowledge base and technical support guides.
Championed Salesforce.com integration, enhancing tracking of customer interactions and improving response time by 35%.
Developed and led customer service training boosting technical abilities of the team and decreasing troubleshooting resolution times by 23%.
Successfully retained 90% of at-risk accounts through targeted customer relationship management strategies.
Boosted sales by 15% by leveraging knowledge of product features and benefits during support interactions.
Coached.com January 2016 - May 2019
Technical Support Representative
Enhanced team's technical knowledge leading to an improvement in resolution rates by 20%.
Managed a portfolio of 200+ accounts, fostering strong customer relationships and a 25% increase in annual contract renewals.
Implemented new communication strategies that reduced overall client issues by 18%.
Walmart August 2014 - December 2015
Customer Service Associate
Awarded 'Employee of the Year' in 2015 for exceeding customer service targets by 30%.
Resolved 10% more customer inquiries per day than the team average by leveraging strong product knowledge and interpersonal skills.
Boosted store’s quarterly sales by 15% through upselling and cross-selling strategies.
EDUCATION
Resume Worded Institute June 2017
Certified Customer Service Professional (CCSP)
Focused on critical customer service skills such as conflict resolution and relationship-building
Resume Worded Academic Center May 2014
Bachelor of Arts in Communication Studies
Specialized in Organizational Communication
Co-curricular: Member of the Customer Service Champions Club
SKILLS
Software: Zendesk, ServiceNow, LiveAgent, TeamSupport, Zoho Desk, Intercom
Techniques: Conflict Resolution, Relationship Building, Product Knowledge, Time Management, Team Collaboration, Deep Listening
Languages: English (Native), Spanish (Conversational), Mandarin (Basic)
OTHER
Certifications: ITIL Foundation Certification (2020), Microsoft Certified: Azure Fundamentals (2019)
Leadership & Volunteering: Community Tech Help (Volunteer IT Support, 2016 - Present), Organized annual Customer Service Week for Resume Worded (2019, 2020)
Projects: Developed a new FAQ section for Resume Worded, reducing inbound inquiries by 15%
Your Name
Customer Relationship Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded November 2017 - Present
Customer Relationship Manager
Managed 35+ key accounts to provide detailed product knowledge, resulting in a 40% increase in client retention year-over-year.
Introduced an improved CRM system that resulted in 30% faster response times and increased customer satisfaction by 20%.
Implemented employee training programs which improved the handling of complex customer inquiries and increased first call resolution rate by 38%.
Launched customer service protocols that resulted in an increase of sales by 18% within one year.
Led a customer service team to improve their problem solving skills, resulting in a decrease in complaint escalation by 25%.
Coached.com April 2014 - October 2017
Key Accounts Team Lead
Played pivotal role in growing team's quarterly sales by 25% through effective account management and feature upselling.
Successfully trained 20 customer service representatives, improving overall team performance by 18%.
Ranked #1 for customer satisfaction among team leads in 2016 and 2017 through effective relationship building.
Verizon November 2011 - March 2014
Customer Service Representative
Ranked in the top 10% of customer service representatives for maintaining a customer satisfaction rate of 95% over two years.
Helped increase customer retention by 15% through the development of effective troubleshooting guidelines.
Recognized for excellence in up-selling and cross-selling, with over $50,000 sale of company's additional services.
EDUCATION
Resume Worded Institute September 2013
Master of Business Administration (MBA) - Customer Relationship Management
Specialization in Key Account Management
Resume Worded University June 2011
Bachelor of Commerce - Marketing Management
Distinction in Customer Service Strategy
Awards: Top 5% of Graduating Class
SKILLS
Customer Relationship Management: CRM Systems (SAP CRM, Salesforce), Customer Retention, Customer Engagement, Relationship Building
Account Management: Account Development, Strategic Account Growth, Key Account Retention, Account Penetration, Stakeholder Management
Data Analysis: Google Analytics, Tableau, SQL, Excel (Pivot Tables, vLookup), SPSS, Sales Trend Analysis
Communication: Conflict Resolution, Negotiation, Business Writing, Public Speaking, Multichannel Communication
OTHER
Certifications: Certified Customer Relationship Manager (CCRMP), Certified Account Manager (CAM)
Professional Development: Advanced Negotiation Skills Workshop, Strategic Account Management Course
Volunteering: Mentor - Young Professional Development Program (2017 - Present)
Awards: Top Performer Award - Coached.com (2016), Outstanding Customer Service Award - Verizon (2013)

How do I add skills to a Customer Care Team Lead resume?

1
Review the job posting closely.

Go through the Customer Care Team Lead posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Service Management, Employee Training and Contact Centers are possible skills. These are skills you should try to include on your resume.

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2
Add industry skills like Customer Retention and Customer Experience.

Add other common skills from your industry - such as Salesforce.com, Customer Support and Customer Relationship Management (CRM) - into your resume if they're relevant.

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3
Add skills into your work experience.

Incorporate skills - like Technical Support, Account Management and Sales - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

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4
Emphasize accomplishments that involved a team.

Teamwork is a common competency hiring managers look for, particularly for Customer Care Team Lead roles, so include at least 1-2 examples of accomplishments that involved leading a team, or collaborating with others to complete a project.

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5
Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Customer Care Team Lead resume, so try to include any examples of where you led a project or managed other people.

Expand
6
Use the exact job title.

Try to add the exact job title, Customer Care Team Lead, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Expand

Word Cloud for Customer Care Team Lead Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Care Team Lead job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Care Team Lead Skills and Keywords to Include On Your Resume

Customer Care Team Lead Soft Skills

Here are common soft skills that appear on Customer Care Team Lead job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Customer Satisfaction
    Expand
  • Team Leadership
    Expand
  • Time Management
    Expand
  • Team Building
    Expand
    • Teamwork

    Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

    Get your Resume Instantly Checked, For Free

    Upload your resume and we'll spot the issues in it before an actual Customer Care Team Lead recruiter sees it. For free.

    Customer Care Team Lead Resume Templates

    Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

    Resume Example
    Entry Level Customer Service Representative

    Entry Level Customer Service Representative Resume Sample
    Go to Resume Page

    Resume Example
    Director of Customer Service

    Director of Customer Service Resume Sample
    Go to Resume Page

    Resume Example
    Health Care Risk Manager

    Health Care Risk Manager Resume Sample
    Go to Resume Page

    Resume Example
    Patient Care Coordinator

    Patient Care Coordinator Resume Sample
    Go to Resume Page

    Resume Example
    Home Care Coordinator

    Home Care Coordinator Resume Sample
    Go to Resume Page

    Resume Example
    Retail Customer Service Rep

    Retail Customer Service Rep Resume Sample
    Go to Resume Page

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    Frequently Asked Questions

    What skills should you add to a Customer Care Team Lead resume?

    Some effective Customer Care Team Lead skills you can add to your resume include:

    • Customer Experience
    • Customer Service Management
    • Contact Centers
    • Customer Support
    • Customer Relationship Management (CRM)
    • Salesforce.com
    • Employee Training
    • Customer Retention

    Target your Resume to a Job Description

    While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

    It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

    Start targeting your resume

    © 2024 Resume Worded. All rights reserved.

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