I've found that regular communication is crucial, whether it's through scheduled meetings, phone calls, or emails. I make it a point to actively listen and be responsive to their feedback, making sure to promptly address any concerns or issues that may arise. Additionally, I believe in proactively providing updates on our services and sharing relevant industry news or insights that may benefit their business.
One example that comes to mind is a key account I managed in my previous role. I made it a point to visit their office every quarter, which helped me better understand their operations and build stronger relationships with their team. This approach contributed to a significant increase in client satisfaction and ultimately, long-term business growth.