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Vice President Of Customer Success

Improve your resume's success rate by using these Vice President Of Customer Success skills and keywords.

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Vice President Of Customer Success
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Vice President Of Customer Success Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Vice President Of Customer Success job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Software as a Service (SaaS)
  • Professional Services
  • Enterprise Software
  • Strategic Partnerships
  • Start-ups
  • Customer Relationship Management (CRM)
  • Customer Retention
  •  Find out what your resume's missing
    •
  • Style Manager
  • Strategy
  • Product Management
  • Go-to-market Strategy
  • Cloud Computing
  • Customer Experience
  • Business Development
  • Cross-functional Team Leadership
  • Customer Engagement
  • Consulting
  • Solution Selling
  • Salesforce.com
  • Account Management

    •   Show full list

Resume Skills: CRM Platforms

  • HubSpot
  • Salesforce
  • Zoho
  • Zendesk
  • Freshdesk
  • Gainsight
  • Totango
  • ChurnZero
  • ClientSuccess
  • Catalyst
  • HubSpot CRM
  • Zoho CRM
  • Tableau
  • Google Analytics
  • Hubspot
  • Pipedrive
  • SAP CRM
  • SugarCRM
  •  Match your resume to these skills
    •

Resume Skills: Data Analysis

Resume Skills: Customer Success Tools

Resume Skills: Project Management

Resume Skills: Customer Support Software

Resume Skills: Communication Platforms

Resume Skills: Productivity and Collaboration Tools

Resume Skills: Languages

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Vice President Of Customer Success Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Vice President Of Customer Success Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Vice President Of Customer Success
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Amazon Web Services February 2018 - Present
Vice President Of Customer Success
Conceived and implemented a robust account management strategy that increased customer retention by 25% year over year
Led a cross-functional team of 50+ members, enhancing customer engagement by promoting strategic partnerships and implementing Salesforce.com technologies
Successfully reduced customer support issues by 40% by incorporating a blend of SaaS and cloud computing solutions into company operations
Boosted enterprise software sales by 30%, contributing to annual revenue increase of $500M
Bolstered Customer Relationship Management (CRM) by implementing innovative go-to-market strategies that expanded customer base by 20% in key markets
Resume Worded May 2019 - Present
Vice President Of Customer Success
Implemented AI technology within customer support, leading to 45% decrease in personnel requirement and a corresponding increase in operational efficiency.
Spearheaded company-wide adoption of Salesforce CRM, improving customer data management and successfully onboarding 3000+ new customers within 6 months.
Conceived and executed a new customer retention strategy that successfully reduced churn by 30%, leading to a substantial increase in recurring revenue.
Drove a 50% increase in customer engagement rates through proactive team leadership and strategic onboarding of enterprise software solutions.
Initiated strategic partnerships with 5 global industry leaders, expanding our customer base and increasing ARR by 35%.
Microsoft Corporation January 2014 - January 2018
Director Of Customer Success
Initiated a customer success system that surpassed prior revenue growth by 35%, leading to a $200M increase in sales
Developed a high-performing customer success team, overseeing talent recruitment and skill development, resulting in a 40% increase in team efficiency
Incorporated a Solution Selling approach which streamlined the selling process, enhanced customer experience and improved yearly sales target by 15%
Coached.com January 2016 - April 2019
Director Of Customer Success
Led a cross-functional team of 20+ professionals, handling a portfolio of 1000+ clients in the SaaS industry, thereby achieving a consistent client satisfaction rate of 95%.
Managed a multimillion-dollar CRM transition to enhance customer experience, resulting in a 20% growth in new customer acquisition.
Established a customer success onboarding strategy, reducing new customer training lead time by 60%.
Resume Worded April 2010 - December 2013
Senior Customer Success Manager
Implemented strategic customer retention initiatives which reduced customer churn by 30%
Managed and nurtured start-up partnerships that yielded an increase in customer acquisition by 25%
Employed consultative strategies in customer interactions resulting in a 15% rise in customer satisfaction ratings
Microsoft December 2012 - December 2015
Senior Customer Success Manager
Improved customer retention rate by 25% through the development of a new account management strategy.
Devised and implemented a new go-to-market strategy, contributing to a quarterly sales growth of 10%.
EDUCATION
Resume Worded Institute January 2018 - December 2019
Executive Master in Business Administration
Specialization in Customer Success Management & Strategy
Resume Worded Academic Center March 2014
Certified Customer Success Manager
Completed concurrently with full-time role at Microsoft Corporation
SKILLS
Customer Success Tools: Gainsight, ChurnZero, ClientSuccess, Pendo, Freshdesk
Data Analysis & Visualization: Tableau, Google Analytics, Excel, SQL, PowerBI
Project Management: JIRA, Asana, Trello, Slack
CRM & Sales Tools: Salesforce, Hubspot, Pipedrive, Zendesk, Zoho CRM
OTHER
Recognitions: Pulse Customer Success Leadership award (2020), Amazon Web Services VP Excellence award (2019)
Professional Associations: Customer Success Association (Executive Member), Strategy & Operations Leaders Group (Member)
Publications: Authored 'The Art of Customer Success' (2017), Frequent contributor to 'The Customer Success Journal'
Leadership & Volunteering: Amazon Coder (Volunteer Tutor), TechWomen 2018 Conference (Speaker)
Your Name
Director Of Customer Success
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com March 2014 - Present
Director Of Customer Success
Created and managed a client portfolio worth $200M, independently navigating complexities of the SaaS industry, resulting in a 70% increase in client retention
Led a customer success team of 30+ professionals, fostering a culture of superior customer service, resulting in 20% improvement in client satisfaction scores
Devised strategic account Plans, maximizing upsell value by 30% and influenced a 40% growth in revenue
Coached.com January 2018 - Present
Director of Customer Success
Orchestrated the efficient integration of customer success operations within the company's enterprise software systems, increasing operational excellence by 40%.
Successfully guided a team of 15 customer success specialists through a period of organizational change, resulting in 90% user adoption of a new Salesforce.com CRM system.
Designed a solution selling consultative approach that improved the customer experience, leading to a reduction in support tickets by 60% and a customer retention increase of 25%.
Introduced a new style manager, boosting customer interaction and engagement by 35%.
Led the customer success team through an organizational transformation from conventional product management to strategic partnerships.
Adobe Systems June 2009 - February 2014
Senior Customer Success Manager
Implemented automated systems that eliminated manual errors and raised process efficiency by 25%
Leveraged data-driven insights to optimize customer engagement initiatives, leading to a 30% increase in upsell opportunities
Streamlined CRM efforts resulting in a 15% increase in customer manifest
Resume Worded June 2015 - December 2017
Customer Success Manager
Developed an innovative product management strategy which led to an increase in customer engagement by 30%.
Influenced 4 strategic partnerships, leading to a revenue escalation of 20%.
Managed a CRM upgrade, resulting in a more efficient customer data management and an increase in customer base by 25%.
Oracle Corporation January 2005 - May 2009
Customer Success Manager
Developed and executed successful customer lifecycle campaigns that increased lifetime customer value by 25%
Managed customer escalations effectively, reducing resolution time by 30%
Improved customer experience by implementing new CRM software, leading to 20% faster problem resolution
Oracle February 2013 - May 2015
Assistant Customer Success Manager
Contributed to the development of the go-to-market strategy, leading to a 15% increment in sales.
Assisted in managing customer success operations, resulting in an increase in customer satisfaction rate by 20%.
EDUCATION
Resume Worded Institute February 2014
Certification in Customer Success Management
Part-time Certification during tenure at Adobe Systems
Resume Worded University May 2008
Master of Business Administration - Business Management
Specialization in Strategic Customer Relationship Management
SKILLS
Customer Success Platforms: Gainsight, Totango, ChurnZero, ClientSuccess, Catalyst, Zendesk, Salesforce
CRM and Analytics Software: HubSpot CRM, Salesforce, Zoho CRM, Tableau, Google Analytics
Productivity and Collaboration Tools: Slack, Asana, Trello, Jira, Microsoft Office Suite, Google Workspace
Languages: English (Native), Spanish (Fluent), French (Intermediate)
OTHER
Certifications: Certified Customer Success Manager by the Customer Success Association (2017)
Awards: Customer Guru Award at Adobe Systems (2012), Most Valued Team Leader at Coached.com (2018, 2020)
Leadership & Volunteering: Assistant Coach at Local Community Career Coaching (2012 - Present), Mentor at Job Seekers Network of the Bay Area (2018 - Present)
Projects: Initiated the Premiere Customer Success Meetup, a networking group for customer success professionals with 2000+ members
Your Name
Senior Customer Success Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded July 2017 - Present
Senior Customer Success Manager
Executed a customer success strategy that resulted in 90% retention rate and 35% upsell growth in H2 2020
Transformed customer success department from a cost-center to a business value-driver by demonstrating the impact of customer success on revenue generation, leading to increase in department budget by 45%
Nurtured key strategic partnership with Salesforce, leading to 25% increase in lead generation
HubSpot January 2013 - June 2017
Customer Success Manager
Implemented key account management strategies that led to 40% reduction in customer churn
Developed a scalable framework for customer success team, leading to increase in team capacity by 30%
Scaled support for enterprise clients by establishing a VIP support program which led to 20% revenue growth
Coached.com July 2009 - December 2012
Customer Support Specialist
Reduced response time for customer queries by 50% through strategic resource allocation
Launched a customer satisfaction survey initiative that improved satisfaction scores by 15%
Managed a team of remote customer support agents and improved productivity by 20% through performance tracking initiatives
EDUCATION
Resume Worded Institute September 2015
Certified Customer Success Manager – Association for Client Success
Focused on strategies for customer retention and advocacy
Resume Worded University May 2009
Master of Business Administration - Marketing
Specialization: Customer Relationship Management
Received the Dean's Excellence Award
SKILLS
CRM Platforms: HubSpot, Salesforce, Zoho, Zendesk, Freshdesk
Data Analysis Tools: Excel, SQL, Tableau, Google Analytics, SPSS
Project Management: Asana, Trello, Monday.com, JIRA, Slack
Customer Support Software: LiveChat, Intercom, Help Scout, Groove, Kayako
OTHER
Certifications: Net Promoter Score® Masterclass Certification (2018), HubSpot Inbound Marketing Certification (2014)
Leadership & Volunteering: Mentor at Big Brothers Big Sisters of America (2015 - Present)
Projects: Developed a customer success blog, sharing insights and strategies to retain and please clients (2016 - Present)
Awards: Service to the Customer Award - HubSpot (2016), Outstanding Performance Award – Coached.com (2011)
Your Name
Head of Customer Success
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded March 2020 - Present
Head of Customer Success
Overhauled customer relationship management strategies, leading to a 25% gain in customer satisfaction and loyalty.
Managed a customer success team, promoting a balanced style manager and achieving a drastic decrease in response times by 35%.
Established new strategic partnerships, resulting in a 50% increase in customer base and accelerating business growth.
Implemented an analytics-driven customer retention strategy into our SaaS solution, reducing churn rate by 30% and enhancing customer value by 10%.
Coached.com December 2016 - February 2020
Customer Success Manager
Formulated an individual client management plan, leading to the growth of the customer success department by 40%.
Modernized the customer engagement strategy, resulting in increased customer participation rates by 30%.
Managed the successful transition to Salesforce.com, enhancing scalability and customer data management.
IBM June 2014 - November 2016
Assistant Customer Success Manager
Assisted in the development and application of a customer satisfaction strategy which drove up customer ratings by 15%.
Participated in the development of a cloud computing system, leading to a more streamlined and efficient customer service model.
EDUCATION
Resume Worded University June 2012
Masters in Business Administration - Marketing
Completed with distinction, Top 5% of the cohort
Resume Worded Academic Center June 2010
Bachelor of Technology - Information Systems
Minors in Business Management and Data Analysis
Dean's List 2008-2010
SKILLS
Customer Relationship Management: Salesforce, HubSpot CRM, Pipedrive, Zoho CRM, SAP CRM, SugarCRM
Data Analysis: Excel (Advanced), R, SPSS, SQL, Google Analytics, Tableau
Project Management: Jira, Asana, Trello, monday.com, Wrike, ProofHub
Communication Platforms: Slack, Microsoft Teams, Zoom, Webex, GoToMeeting
OTHER
Certifications: Certified Customer Success Manager, Six Sigma Yellow Belt
Leadership & Volunteering: Toastmasters International (Vice President of Public Relations, 2019), Mentor for Girls Who Code (2018-Present)
Projects: Implementation of CRM at Coached.com leading to 25% increase in customer satisfaction scores
Awards: Received the 'Customer-centric award' at Resume Worded for exceptional performance in customer relationship management

How do I add skills to a Vice President Of Customer Success resume?

1
Review the job posting closely.

Go through the Vice President Of Customer Success posting you're applying to, and identify hard skills the company is looking for. For example, skills like Professional Services, Style Manager and Start-ups are possible skills. These are skills you should try to include on your resume.

Expand
2
Add industry skills like Strategic Partnerships and Customer Retention.

Add other common skills from your industry - such as Customer Relationship Management (CRM), Software as a Service (SaaS) and Enterprise Software - into your resume if they're relevant.

Expand
3
Add skills into your work experience.

Incorporate skills - like Go-to-market Strategy, Salesforce.com and Customer Engagement - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Expand
4
Emphasize your communication skills.

Communication is often an important component of the role of a Vice President Of Customer Success, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Expand
5
Use the exact job title.

Try to add the exact job title, Vice President Of Customer Success, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

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Word Cloud for Vice President Of Customer Success Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Vice President Of Customer Success job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Vice President Of Customer Success Skills and Keywords to Include On Your Resume

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Vice President Of Customer Success Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Entry Level Customer Service Representative

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Director of Customer Service

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Customer Success Analyst

Customer Success Analyst Resume Sample
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Customer Success Manager

Customer Success Manager Resume Sample
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Customer Success Operations Manager

Customer Success Operations Manager Resume Sample
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Retail Customer Service Rep

Retail Customer Service Rep Resume Sample
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Frequently Asked Questions

What are the top skills you should add to your Vice President Of Customer Success resume?

Some popular Vice President Of Customer Success hard skills are Software as a Service (SaaS), Professional Services, Enterprise Software, Strategic Partnerships, Start-ups, Customer Relationship Management (CRM), Customer Retention and Style Manager.

Depending on the job you apply to, skills like Go-to-market Strategy, Consulting, Salesforce.com, Customer Engagement and Strategy can also be good to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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