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Service Specialist

Improve your resume's success rate by using these Service Specialist skills and keywords.

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Service Specialist
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Service Specialist Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Service Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Customer Service
  • Microsoft Access
  • Sales
  • Insurance
  • Troubleshooting
  • Research
  • Teaching
  • Event Planning
  • Management
  • Customer Experience
  • Social Media
  • Telecommunications
  • SAP Products
  • SAP ERP
  • Customer Support
  • Business-to-Business (B2B)
  • Project Management
  • Technical Support
  • Invoicing
  • Customer Relationship Management (CRM)
    •   Show full list

Resume Skills: Customer Service Systems

  • Salesforce
  • Zoho Desk
  • LiveChat
  • Zendesk
  • Help Scout
  • Freshdesk
  • Zoho CRM
  • HubSpot CRM
  • MS Dynamics 365
  • Pipedrive
  • Freshsales

Resume Skills: Customer Service

  • Effectively handling complaints
  • Conflict Resolution
  • Emotional Intelligence
  • CRM Software Proficiency (Salesforce, Zendesk)

Resume Skills: Technical

  • Microsoft Word
  • Excel
  • PowerPoint
  • Google Suite

Resume Skills: Administrative

  • Organizational Skills
  • Time Management
  • Creativity
  • Critical Thinking

Resume Skills: Languages

  • English
  • Spanish (Fluent)
  • French

Resume Skills: Customer Experience Metrics

  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)

Resume Skills: Project and Team Management Tools

  • Trello
  • Jira
  • Slack
  • Microsoft Teams
  • Asana
  • ProjectManager.com

Resume Skills: Quality Assurance Software

  • CallMiner
  • Nicereply
  • Healthdesk
  • TrackTik
  • Comm100

Resume Skills: Communication Tools

  • Slack
  • Microsoft Teams
  • Zoom
  • Google Meet

Resume Skills: Data Analytics

  • Tableau
  • Google Analytics
  • Excel
  • PowerBI
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Sample Service Specialist Resume: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Service Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2021 - Present
Customer Service Manager
Managed a dynamic team of 10 service specialists, achieving a 30% increase in team efficiency through the implementation of advanced SAP Products.
Pioneered a customer-centric approach which improved the customer experience by 50% and resulted in positive customer feedback.
Successfully resolved 95% of trouble tickets within the targeted resolution time, improving overall customer satisfaction.
Streamlined training processes for new hires, reducing the learning curve and accelerating productivity by 25%.
Leveraged social media platforms to better understand customer needs and enhance customer relationships.
Coached.com June 2017 - December 2020
Senior Service Specialist
Exceeded service delivery targets by 40% through the proficient use of Microsoft Access and innovative troubleshooting techniques.
Improved business-to-business (B2B) relationships by 35% through effective event planning and timely communication.
Managed high-volume telecommunications to aid customer support, achieving an impressive response ratio of 90%.
Verizon Communications January 2015 - May 2017
Service Specialist
Maintained an average rate of 98% in customer satisfaction through exceptional customer service.
Promoted sales targets by successfully upselling services, resulting in a 15% increase in annual profits.
Brought resolution to service related issues promptly, improving customer retention by 20%.
EDUCATION
Resume Worded Academic Center September 2016
Certified Service Operations Professional
Acquired vital skills and knowledge for service operations, enhancing proficiency in managing dynamic service needs
Resume Worded University May 2014
Bachelor of Commerce - Customer Service Management
Specialization in Customer Service Management
Dean's List 2014 (Top 10%)
SKILLS
Customer Service: Effectively handling complaints, Conflict Resolution, Emotional Intelligence, CRM Software Proficiency (Salesforce, Zendesk)
Technical Skills: Microsoft Word, Excel, PowerPoint, Google Suite
Administrative Skills: Organizational Skills, Time Management, Creativity, Critical Thinking
Languages: English (Native), Spanish (Fluent), French (Conversational)
Your Name
Customer Service Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com February 2022 - Present
Customer Service Director
Overhauled CRM system, aligning it with company strategy and facilitating a 55% boost in lead conversions.
Piloted a team of 15 staff and achieved a 25% improvement in productivity through focused coaching and performance incentivization.
Spearheaded a project to integrate advanced SAP ERP systems, resulting in streamlined business processes and a 40% enhancement in service pace.
Reduced customer support issues by 30% by implementing a proactive troubleshooting method.
Devised and initiated customer feedback system through social media, leading to a 60% improvement in customer engagement.
Resume Worded July 2018 - January 2022
Customer Service Supervisor
Executed seamless event planning for B2B partners, fostering stronger business relationships.
Ensured the accuracy of sales invoices, leading to a 20% increase in customer trust and repeat business.
Directed technical support team in swiftly resolving software issues, bolstering customer happiness index by 35%.
AT&T Inc. March 2016 - June 2018
Customer Relations Specialist
Efficiently used Microsoft Access to organize and analyze customer data which improved strategic decision-making by 30%.
Boosted customer satisfaction rate by 28% by solving customer queries promptly and courteously.
Participated in cross-functional teams to optimize product range, growing sales by 20%.
EDUCATION
Resume Worded Institute February 2022
Certified Customer Experience Professional (CCXP)
Achieved certification while working part-time at Coached.com
Resume Worded University May 2016
Master of Business Administration (MBA) - Customer Relations
Specialization in Customer Experience Management
SKILLS
Customer Service Systems: Salesforce, Zoho Desk, LiveChat, Zendesk, Help Scout, Freshdesk
Customer Experience Metrics: Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES)
Project and Team Management Tools: Trello, Jira, Slack, Microsoft Teams, Asana, ProjectManager.com
Quality Assurance Software: CallMiner, Nicereply, Healthdesk, TrackTik, Comm100
OTHER
Certifications: Six Sigma Green Belt (2021), Professional Scrum Master I (PSM I) Certification (2019)
Leadership & Volunteering: Chair, Resume Worded Customer Service Improvement Committee, Volunteer Mentor, CSR Youth Mentorship Program
Professional Development: Attended annual Customer Service Skills for Success workshop (2018, 2019, 2020, 2021)
Projects: Led a team project to redesign the customer complaints management process at Resume Worded, resulting in a 20% reduction in response time and a 15% increase in resolution rates
Your Name
Customer Relations Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded March 2022 - Present
Client Service Director
Directed a high-performance team of 12, enhancing client satisfaction by 45% through strategic project management.
Implemented a unique teaching approach for new recruits, resulting in a 30% reduction in training time.
Devised an innovative troubleshooting method, increasing first-contact resolution rate by 40%.
Championed a social media initiative, resulting in a 70% rise in client engagement.
Improved billing systems leading to a decrease in customer complaints and query handling time by 35%.
Coached.com August 2019 - February 2022
Customer Relations Manager
Formulated insurance policies in sync with customer requirements, leading to a renewed customer base growth of 15% annually.
Improved telecommunications systems, resulting in a 20% reduction in complaints.
Led team in exceeding B2B sales targets by 25%, contributing to a significant rise in profits.
Comcast Corporation April 2017 - July 2019
Customer Service Representative
Instituted robust CRM practices, improving customer retention by 20%.
Expedited customer issues resolution by 35% employing effective research methodologies.
Aided in achieving 10% above the sales target through seasoned product selling capabilities.
EDUCATION
Resume Worded Institute January 2022
Professional Certificate in Customer Experience Management
Specialized training in managing client relationships and improving customer experience
Resume Worded University June 2017
Master of Business Administration - Marketing
Focus on Market Research and Consumer Behavior
Recognized with the Dean's List Award
SKILLS
Customer relationship management (CRM) software: Salesforce, Zoho CRM, HubSpot CRM, MS Dynamics 365, Pipedrive, Freshsales
Communication Tools: Slack, Microsoft Teams, Zoom, Google Meet
Languages: English (Native), Spanish (Fluent), French (Intermediate)
Data Analytics: Tableau, Google Analytics, Excel, PowerBI
OTHER
Certifications: Certified Customer Service Manager (CCSM) by International Customer Service Association (ICSA) - 2020
Leadership and Volunteering: Volunteer at Community Support Services - Providing support to community members seeking employment - 2018 to present
Awards: Distinguished Service Award, Coached.com - 2021
Online Courses: Completed 'Managing Virtual Teams' course on LinkedIn Learning - 2020

Compare Your Resume To These Service Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to a Service Specialist resume?

1
Review the job posting closely.

Go through the Service Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Insurance, Microsoft Access and Troubleshooting are possible skills. These are skills you should try to include on your resume.

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2
Add industry skills like Teaching and Customer Service.

Add other common skills from your industry - such as Research, Sales and Event Planning - into your resume if they're relevant.

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3
Add skills into your work experience.

Incorporate skills - like Project Management, Invoicing and Business-to-Business (B2B) - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

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4
Emphasize your communication skills.

Communication is often an important component of the role of a Service Specialist, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

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5
Show how you have strong attention to detail.

A good Service Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

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6
Use the exact job title.

Try to add the exact job title, Service Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

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Word Cloud for Service Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Service Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Service Specialist Skills and Keywords to Include On Your Resume

Service Specialist Soft Skills

Here are common soft skills that appear on Service Specialist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Working with Adolescents
    Expand
  • Public Speaking
    Expand
  • Customer Satisfaction
    Expand
  • Negotiation
    Expand
  • Time Management
    Expand
  • Leadership
    Expand
  • Problem Solving
    Expand
  • Analytical Skills
    Expand
  • Organization Skills
    Expand
    • Teamwork
    • Communication
    • Customer-focused Service
    • Team Leadership
    • Team Building
    • Critical Thinking
    • Culinary Skills

    Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

    Resume Skills and Keywords from Related Jobs

    We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

    Get your Resume Instantly Checked, For Free

    Upload your resume and we'll spot the issues in it before an actual Service Specialist recruiter sees it. For free.

    Service Specialist Resume Templates

    Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

    Resume Example
    Customer Service Representative

    Customer Service Representative Resume Sample
    Go to Resume Page

    Resume Example
    Customer Service Manager

    Customer Service Manager Resume Sample
    Go to Resume Page

    Resume Example
    Customer Service Supervisor

    Customer Service Supervisor Resume Sample
    Go to Resume Page

    Resume Example
    Entry Level Customer Service Representative

    Entry Level Customer Service Representative Resume Sample
    Go to Resume Page

    Resume Example
    Field Service Technician

    Field Service Technician Resume Sample
    Go to Resume Page

    Resume Example
    Environmental Service Technician

    Environmental Service Technician Resume Sample
    Go to Resume Page

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    Frequently Asked Questions

    What skills should you add to a Service Specialist resume?

    Some popular Service Specialist hard skills are Customer Service, Microsoft Access, Sales, Insurance, Troubleshooting, Research, Teaching and Event Planning.

    Depending on the job you apply to, skills like Social Media, Project Management, Invoicing, Business-to-Business (B2B) and Management can also be good to include on your resume.

    How do resume skills compare between a Family Service Specialist and a Customer Service Specialist?

    Popular skills we often see on resumes for Family Service Specialist positions include:

    • Case Management
    • Social Services
    • Family Services
    • Child Welfare
    • Crisis Intervention
    • Community Outreach
    • Nonprofit Organizations
    • Child Protective Services

    In comparison, skills we see on Customer Service Specialist resumes include:

    • Customer Service
    • Sales
    • Microsoft Access
    • Transportation
    • International Logistics
    • Customer Relationship Management (CRM)
    • Logistics Management
    • Supply Chain Management

    What are good resume skills to include for different Service Specialist roles and job titles?

    Depending on the specific role you apply to, you may need to emphasize different skill sets. Here are a few examples:

    • Family Service Specialist: Case Management, Social Services, Family Services, Child Welfare and Crisis Intervention
    • Field Service Specialist: Field Service, Troubleshooting, Engineering, Maintenance & Repair and Preventive Maintenance
    • Food Service Specialist: Food & Beverage, Catering, Food Safety, Cooking and Food Preparation
    • Community Service Specialist: Social Media, Research, Microsoft Access, Teaching and Psychology
    • Customer Service Specialist: Customer Service, Sales, Transportation, International Logistics and Customer Relationship Management (CRM)

    What soft skills are common in Service Specialist roles?

    Soft skills like Working with Adolescents, Public Speaking, Teamwork, Customer Satisfaction and Negotiation are essential for Service Specialist roles and jobs.

    Target your Resume to a Job Description

    While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

    It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

    Start targeting your resume

    © 2023 Resume Worded. All rights reserved.

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