Sales Operations Manager

Sales Operations Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Sales Operations Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Sales Operations
  • Sales Management
  • Operations Management
  • Account Management
  • Sales
  • Business Strategy
  • Business Development
  • Forecasting
  • Strategic Planning
  • Management
  • Customer Relationship Management (CRM)
  • Business Planning
  • Sales Process
  • Strategy
  • Marketing Strategy
  • Contract Negotiation
  • Business Process Improvement
  • Salesforce.com
  • Project Management
  • Marketing
  • Supply Chain Management
  • Product Management
  • Customer Service
  • International Sales
  •   Show full list

Resume Skills: Software

  • Salesforce
  • Marketo
  • SAP
  • Microsoft Dynamics AX
  • Oracle NetSuite
  • Pipedrive
  • Zoho CRM
  • Microsoft Dynamics 365
  • HubSpot CRM
  • Hubspot CRM
  • Microsoft Dynamics
  • Freshsales
  • HubSpot
  • HubSpot Sales
  • C++
  • Python
  • AutoCAD
  • MATLAB
  • Microsoft Office Suite
  • Project Management Software (Asana, Trello)
  • CRM (Salesforce)
  • ERP Systems (SAP, Oracle)
  • Data Analysis (Excel, Google Sheets)
  • Salesforce CRM
  • Adobe Marketing Cloud
  • SAP Sales Cloud
  • Oracle Netsuite
  • Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, Teams)
  • Google Workspace
  • Slack
  • Trello
  • Asana

Resume Skills: Sales

  • Market Analysis
  • Sales Forecasting
  • Business Development
  • B2B Sales
  • B2C Sales
  • Contract Negotiation
  • Direct Sales
  • Channel Sales
  • Cross-selling
  • Up-selling
  • Revenue Growth Strategies
  • Budget Management
  • Performance Analysis

Resume Skills: Management

  • Market Analysis
  • Sales Forecasting
  • Business Development
  • B2B Sales
  • B2C Sales
  • Contract Negotiation
  • Revenue Growth Strategies
  • Budget Management
  • Performance Analysis
  • Project Scheduling
  • Cost Control
  • Stakeholder Management
  • Agile
  • Scrum
  • Prince2
  • Waterfall
  • PRINCE2
  • Lean
  • Kaizen
  • Kanban
  • Trello
  • Asana
  • MS Project
  • Basecamp
  • Jira
  • Program Management
  • Strategic Planning
  • Team Leadership
  • Decision Making
  • Google Suite
  • Slack
  • Sales Force Management
  • Operational Efficiency
  • Client Relationship Management
  • JIRA
  • Microsoft Project

Resume Skills: Data Analysis

  • Google Analytics
  • Tableau
  • Zoho Reports
  • Advanced Excel
  • Microsoft Excel
  • SPSS
  • Data Mining
  • R
  • MS Excel (pivot tables, vlookups, macros)
  • Data Visualization (Tableau, Power BI)
  • Predictive Modelling
  • SQL
  • Statistical Analysis
  • Excel Advanced Functions
  • A/B Testing
  • Python (pandas, numpy)
  • Excel (Pivot Tables, VLOOKUP, Macros)
  • Excel
  • Power BI
  • MS Excel
  • Excel (V-lookup, Pivot tables, Macros)
  • QlikView
  • Business Intelligence Tools

Resume Skills: Business Tools

  • Tableau
  • PowerBI
  • Google Analytics
  • Spotfire
  • Salesforce
  • Excel
  • PowerPoint
  • CRM Systems

Resume Skills: Communication

  • Written Communication
  • Public Speaking
  • Stakeholder Engagement
  • Client Relationship Management
  • Team Leadership
  • Negotiation
  • Slack
  • MS Teams
  • Zoom
  • Webex
  • Pitching
  • Client Relations
  • Business Reports
  • Presentations
  • Public speaking
  • Negotiations
  • Client relationships
  • Microsoft Teams
  • Google Meet
  • Skype for Business
  • WebEx

Resume Skills: Sales Tools

  • Salesforce
  • Zoho CRM
  • Microsoft Dynamics 365
  • HubSpot
  • Pipedrive
  • Oracle Sales Cloud
  • Hubspot
  • Microsoft Dynamics
  • LinkedIn Sales Navigator
  • Salesforce CRM
  • Slack
  • Zoom
  • Ms Teams
  • Marketo
  • Google Analytics

Resume Skills: Languages

  • English
  • Spanish
  • Spanish (Professional working proficiency)
  • Mandarin
  • Spanish (Fluent)
  • French

Resume Skills: Technical Tools

  • Microsoft Office Suite
  • Salesforce
  • Tableau
  • Pipedrive
  • Oracle CRM
  • HubSpot CRM

Resume Skills: Miscellaneous

  • Analytical Thinking
  • Time Management
  • Networking
  • Strategic Planning
  • Data Analysis
  • Project Management

Resume Skills: Sales Techniques

  • STRONGMAN
  • SPIN Selling
  • Challenger Sale
  • SNAP Selling
  • Miller Heiman Strategic Selling

Resume Skills: Operations Management

  • Inventory Management
  • Production Planning
  • Quality Control
  • Lean Manufacturing
  • Logistics Management
  • Risk Management

Resume Skills: Business Development

  • Strategic Planning
  • Market Research
  • Customer Relationship Management (CRM)
  • Sales Forecasting
  • Negotiation
  • Proposal Writing

Resume Skills: Analytical

  • Market Analysis
  • Prospecting
  • Lead Qualification
  • Contract Negotiation
  • Pricing Strategy
  • Account Management

Resume Skills: Technical

  • Microsoft Office (Excel, Word, PowerPoint)
  • Google Suite
  • Adobe Suite
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Sales Operations Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Sales Operations Manager Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Select a free resume example
Your Name
Vice President Sales Operations
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com January 2022 - Present
Vice President Sales Operations
Led and optimized a global sales team that demonstrated a 42% increase in productivity, while decreasing resource utilization by 19% through effective SaaS tool adoption.
Developed solution selling strategies that created 27% revenue growth, prioritizing cross-functional team leadership and effective sales processes.
Spearheaded a CRM system adoption (Salesforce.com) that streamlined customer relationship management and boosted direct sales by 15%.
Built strategic partnerships that brought 4 high-value accounts, contributing to 30% of the company's annual revenue.
Implemented data-driven forecasting and budgeting techniques, resulting in P&L management efficiency increase by 52%.
Resume Worded May 2016 - December 2021
Director of Sales Operations
Drove a 38% increase in software as a service (SaaS) subscriptions through establishment of structured sales processes and business development strategies.
Implemented Salesforce.com, optimizing customer relationship processes and increasing account management efficiency by 25%.
Devised and executed go-to-market strategy that brought 80 new B2B customers, equivalating to $2.5M in additional annual revenues.
Managed cross-functional teams, increasing sales productivity by 20% and reducing overhead costs by 9%.
Oracle April 2011 - April 2016
Senior Manager, Sales
Implemented a strategic sales plan that delivered a 30% YoY sales increase, and secured two major clients with a total contract value of $3M.
Conducted market analysis that informed product management for the launch of three new software services, generating $1.2M in additional annual revenues.
Managed 8 Account Executives, nurturing their professional growth resulting in a 35% rise in overall regional sales performance.
EDUCATION
Resume Worded Academic Center April 2011
Master of Business Administration
Specialization in Sales and Marketing Management
Resume Worded University May 2007
Bachelor of Science in Business Administration
Concentration in Sales Management
Awards: Dean's List 2005-2007 (Top 10% in class)
SKILLS
Sales & CRM Tools: Salesforce, HubSpot, Pipedrive, Zoho CRM, MS Dynamics 365, Insightly
Data Analysis: Excel (Expert), PowerBi, Tableau, Google Analytics
Project Management: Atlassian JIRA, Asana, Trello, Slack, MS Teams
Communication: English (Native), Spanish (Conversational), Mandarin (Basic)
OTHER
Certifications: Six Sigma Black Belt, Certified Sales Leadership Professional
Leadership & Volunteering: Toastmasters International (Area Director), Non-profit Sales Bootcamp (Mentor)
Awards: Top Sales Executive, Coached.com (2022), Director of the Year, Resume Worded (2018, 2019)
Courses: Advanced Selling Strategies, OtherLine
Your Name
Head of Sales Operations
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded August 2021 - Present
Head of Sales Operations
Redefined the sales process, incorporating solution selling and business development strategies, leading to an overall 35% hike in revenues.
Developed and maintained strategic relationships, securing 5 high-revenue accounts collectively worth $7M annually.
Implemented innovative forecasting techniques that improved the monthly sales target achievement by 40%.
Leveraged SaaS model to win 12 strategic accounts, accounting for 50% of enterprise segment revenues.
Led product management initiatives, resulting in a 15% increase in sales of product-based solutions.
Coached.com March 2015 - July 2021
Senior Sales Operation Manager
Instrumental in achieving a 33% increase in yearly sales by enhancing sales processes and setting up a robust business development strategy.
Strengthened partnership networks, resulting in a 20% rise in business from partner sales.
Established a performance dashboard using Salesforce.com, leading to an increase in quota accomplishment by 15%.
Microsoft January 2009 - February 2015
Lead, Sales Team
Led a 20-person team to achieve 10% YoY growth over 5 years.
Developed sales strategies that resulted in the capture of a major account worth $2M annual business.
Simplified sales processes, reducing end-to-end cycle time by 25%.
EDUCATION
Resume Worded Institute January 2009
Master of Business Administration (MBA) - Sales Leadership
Focused on Strategic Sales Management and Business Development Strategies
Resume Worded Academic Center July 2007
Bachelor of Commerce - Marketing and Management
Specializations in Strategic Sales Operation Management and Customer Relationship Management
Awards: Dean's List 2006, 2007 (Top 10%)
SKILLS
Sales Operation Tools: Salesforce, Tableau, Microsoft Office Suite, SAP, Agile CRM, Salesloft
Sales Techniques: Strategic Sales Planning, Pipeline Management, Contract Negotiating, Lead Generation, Account Development Strategy
Marketing Techniques: SEO strategies, Google Analytics, Social Media Marketing, Email Marketing, Content Marketing
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: SalesForce Certified Administrator (2021), Leadership in the Digital Age - Google (2019)
Leadership & Volunteering: Sales Leadership Association (Board Member), Mentor at Salesforce Administrator Professionals Group (2014-Present)
Awards: Sales Leadership Excellence Award - Coached.com ( 2018, 2020), Rising Star Award - Microsoft (2012)
Projects: Spearheaded an initiative to fully digitalize sales process, resulting in 35% efficiency gain - Resume Worded
Your Name
Sales Operations Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Sales Operations Manager
Deployed sales operations strategies which resulted in a 25% increase in quarterly revenue
Managed a dynamic sales team of 15 members leading to a 15% increase in team efficiency
Utilized CRM to track, analyze and report sales metrics leading to improvement in business processes
Microsoft May 2017 - December 2021
Senior Sales Executive
Led business development initiatives that grew new client acquisitions by 35%
Implemented a sales process which reduced customer acquisition time by 20%
Forecasted sales trends and managed a $10M revenue portfolio
Coached.com January 2014 - April 2017
Sales Account Manager
Developed client relationships, increasing account retention rate by 30%
Negotiated complex deals leading to a 20% increase in contract value
Achieved 10% above quota for three consecutive years
EDUCATION
Resume Worded Institute June 2012
Executive Master of Business Administration (MBA)
Specialization in Sales and Marketing Management
Resume Worded University May 2006
Bachelor of Business Administration - Marketing
Recipient of the Marketing Excellence Award
Minors in Economics and Information Systems
SKILLS
Sales Tools: Salesforce, Zoho CRM, Microsoft Dynamics 365, HubSpot, Pipedrive, Oracle Sales Cloud
Productivity Software: Microsoft Office Suite (Expert), Google Workspace (Advanced), Slack, Trello, Asana
Data Analysis: Data Mining, SPSS, R, MS Excel (pivot tables, vlookups, macros), Tableau
Project Management: Agile, Scrum, Waterfall, PRINCE2, Lean, Kaizen, Kanban
OTHER
Certifications: Certified Sales Leadership Professional (CSLP), HubSpot Inbound Sales Certification, Project Management Professional (PMP)
Publications & Speaking: Featured presenter at Annual Sales Analytics Summit, Published article on 'Sales Forecasting in Digital Age' in 'Sales Leadership Journal'.
Professional Development: Attended extensive Salesforce training and advanced Microsoft Excel courses.
Leadership & Volunteering: Mentor at Career Sales Professionals Network, Volunteer at City Food Bank.
Your Name
Sales Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com February 2022 - Present
Sales Manager
Increased sales growth by 35% by developing practical business strategies
Managed a sales team of 10 and increased team productivity by 20%
Established a streamlined sales process, improving lead conversion rate by 15%
Apple June 2017 - January 2022
Senior Sales Consultant
Exceeded sales targets by 18%, earning promotion to Sales Manager within 2 years
Assisted in developing a customized Salesforce.com system improving data management efficiency by 30%
Implemented impactful marketing strategies, increasing product awareness by 50%
Resume Worded January 2015 - May 2017
Account Manager
Successfully managed 20+ high-profile accounts, leading to a 12% increase in customer satisfaction
Spearheaded contract negotiations, resulting in $5M additional revenue annually
Exceeded quotas by 15%, earning recognition for highest sales two years in a row
EDUCATION
Resume Worded Academic Center June 2017
Master of Business Administration - Sales Leadership
Strategy and Sales Operations Specialization
Resume Worded University December 2014
Bachelor's degree - Business Administration
Minor in Marketing Management
Member of Sigma Nu Tau Entrepreneurship Honor Society
SKILLS
Sales Techniques: STRONGMAN, SPIN Selling, Challenger Sale, SNAP Selling, Miller Heiman Strategic Selling
CRM Software: Salesforce, Zoho CRM, Microsoft Dynamics 365, Pipedrive, HubSpot CRM
Communication Tools: Slack, Zoom, Microsoft Teams, Google Meet, Skype for Business
Data Analysis Tools: Google Analytics, Tableau, Zoho Reports, Advanced Excel
OTHER
Certifications: Certified Sales Leadership Professional (CSLP), Certified Professional Sales Person (CPSP)
Leadership& Volunteering: Mentor at Entrepreneurs Meetup Group, Volunteer at Local Food Bank
Projects: Successfully developed and implemented a sales strategy, leading to 25% increase in sales in Q4 2020 at Coached.com
Your Name
Operations Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded March 2022 - Present
Operations Manager
Implemented a strategic planning initiative that reduced overhead costs by 15%
Enhanced supply chain management processes, increasing delivery efficiency by 20%
Led a team of 20 to streamline operational efficiency reducing waste by 25%
Amazon September 2017 - 2022
Senior Project Manager
Managed cross-functional teams leading to an on-time project completion rate of 95%
Implemented improvements to business processes resulting in a 10% productivity increase
Executed cost-saving measures that decreased project budgets by an average of 10%
Coached.com March 2014 - August 2017
Business Development Manager
Increased new business opportunities by 20% through targeted lead generation
Implemented CRM software leading to a 15% improvement in customer relationship management
Improved closing rates by 10% through effective sales training and mentorship programs
EDUCATION
Resume Worded Institute June 2020
Master of Business Administration (MBA)
Specialization in Operations Management
Resume Worded University May 2012
Bachelor of Business Administration - Management
Electives in Project Management and Business Development
Awards: Dean's List 2011 (Top 10%)
SKILLS
Operations Management: Inventory Management, Production Planning, Quality Control, Lean Manufacturing, Logistics Management, Risk Management
Project Management: Project Scheduling, Cost Control, Stakeholder Management, Agile, Scrum, Prince2
Business Development: Strategic Planning, Market Research, Customer Relationship Management (CRM), Sales Forecasting, Negotiation, Proposal Writing
Software: Microsoft Office Suite, Project Management Software (Asana, Trello), CRM (Salesforce), ERP Systems (SAP, Oracle), Data Analysis (Excel, Google Sheets)
Your Name
Sales Administrative Assistant
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded March 2019 - Present
Lead Sales Administrator
Coordinated 50+ annual corporate events, contributing to a 10% increase in company revenue
Streamlined the office administration process, reducing manual data entry work by 30%
Implemented strategic planning processes to optimize sales operations, leading to a 15% improvement in sales efficiency
Enhanced Salesforce.com techniques, resulting in a 15% rise in customer satisfaction
Interfaced with hospitality management teams to organize 25+ conferences, workshops, and seminars
Resume Worded April 2019 - Present
Sales Administrative Assistant
Advised the sales team in the development and administration of various databases, resulting in a 15% increase in team efficiency and reducing errors on client data.
Implemented scheduling and reporting methods using Microsoft Excel, leading to a 30% reduction in time taken to prepare reports for the sales team.
Organized and executed a client communication strategy using CRMs like Salesforce, improving client relationships and increasing repeat business by 20%.
Coordinated with marketing and sales teams in planning events and campaigns, driving a 15% lift in sales lead generation.
Redesigned the training program for newly hired sales associates, shortening the learning curve by 40%.
Coached.com April 2017 - February 2019
Senior Sales Administrative Assistant
Managed front office tasks, increasing efficiency by 35%
Introduced new data entry procedures, reducing error rates by 20%
Appointed as team lead for organizing event planning meetings, driving a 30% increase in productivity
Coached.com October 2017 - March 2019
Sales Support Specialist
Leveraged predictive analytics models to optimize sales forecasts, improving accuracy by 20%.
Managed and maintained the customer database using SQL, increased data integrity by 15%.
Served as a liaison between the sales department and other internal teams, enhancing cross functional collaboration by 25%.
EDUCATION
Resume Worded Institute April 2019
Certified Sales Leadership Professional
Completed over 200 hours of comprehensive coursework covering modern sales strategies and customer relationship management.
Resume Worded University May 2017
Bachelor of Business Administration - Sales and Marketing
Focus on consumer behavior analysis and strategic marketing planning.
Honors: Graduated Cum Laude
SKILLS
Sales Software: Salesforce, Zoho CRM, HubSpot, Pipedrive, Freshsales, Apollo.io
Communication Tools: Slack, Microsoft Teams, Zoom, Google Workspace
Data Analysis: Excel, Tableau, Power BI, SQL, Google Analytics
Languages: English (Native), Spanish (Professional), French (Conversational)
Your Name
Sales Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Marriott International September 2018 - Present
Sales Administrative Assistant
Structured tourism packages, contributing to a 10% boost in sales
Managed Delphi software to streamline event management process, increasing team efficiency by 25%
Handled food and beverage coordination for 100+ corporate events, leading to an increase in customer service ratings by 15%
Improved office administration by introducing Microsoft Access tools to reduce time spent on administrative tasks by 20%
Skillfully optimized sales operations with a strategic sales management approach, boosting sales by 15%
Hewlett Packard Enterprise June 2018 - Present
Sales Coordinator
Optimized procurement process resulting in a 22% average reduction in procurement cost and 30% improvement in delivery times.
Created a new document organization method using Adobe Acrobat, cutting down file retrieval times by 35%.
Managed and updated the sales team's pipeline effectively using HubSpot CRM, resulting in a 20% reduction in lost opportunities.
Increased customer engagements by 40% by implementing a new direct mail and email marketing campaign with the marketing department.
Enhanced training and onboarding process for new hires, reducing the transition period by 30%.
IBM March 2016 - August 2018
Sales Coordinator
Modernized data entry process, reducing workload by 40%
Conceived customer service methodologies to boost customer satisfaction by 10%
Coordinated with the sales management team to strategize business growth opportunities
Coached.com January 2017 - May 2018
Sales Administrator
Implemented streamline communication methods which improved departmental response times by 25%.
Utilized Zoho CRM for managing customer data, leading to more effective marketing and customer retention efforts.
Worked closely with the accounts team to reduce outstanding accounts receivable by 30%.
EDUCATION
Resume Worded University June 2015
Master of Business Administration - Sales Focus
Specialization in Sales Strategy and CRM Systems
Resume Worded Institute November 2013
Professional Certificate in Business Sales
Comprehensive course on sales techniques, negotiation methods and client relationship management
Part-time, alongside full-time role at IBM
SKILLS
Sales Skills: B2B Sales, B2C Sales, Direct Sales, Cold Calling, Client Persuasion, Business Development
CRM Systems: Salesforce, ZOHO CRM, HubSpot, Microsoft Dynamics 365, Freshsales, Pipedrive
Software: Microsoft Office Suite, Google Workspace, Zoom, Slack, Skype
OTHER
Certifications: Certified Professional Sales Person (CPSP), Certified Negotiation Professional (CNP)
Awards: IBM Sales Excellence Award (2018), Winner - National Sales Competition (2014)
Volunteering: Sales Mentor, Small Business Support Initiative
Your Name
Administrative Sales Support
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Hilton Worldwide April 2015 - December 2018
Sales Administrative Assistant
Revamped event planning protocol, leading to a 35% improvement in event turnout
Implemented administrative assistance methodologies, improving office efficiency by 30%
Collaborated with hotel management to streamline event logistics, resulting in a 25% increase in customer satisfaction
Apple Inc. January 2019 - Present
Senior Sales Coordinator
Carried out meeting planning for key stakeholders, securing over $5M in funding for sales initiatives
Managed hospitality for company-wide events, resulting in a positive jump in employee satisfaction by 15%
Incorporated cutting-edge sales strategies to drive a 12% increase in revenue
Optimized Salesforce.com's functionalities to improve sales data tracking efficiency by 20%
Enhanced the efficiency of front office operations by 25% by implementing new office administration procedures
EDUCATION
Resume Worded University January 2018 - December 2019
Master of Business Administration - Sales Management
Summa Cum Laude (Top 5% of class)
Resume Worded Academic Center June 2014
Certificate in Administrative Professionals
Specialized in MS Office Suite and Project Management
Elected Class Representative
SKILLS
Selling Skills: Client Acquisition, Territory Management, Account Development, Sales Presentations, Direct Sales, and B2B Sales
Administrative Skills: Data Management, Calendar Management, Office Equipment, Report Writing, and Correspondence Handling
Software Proficiency: MS Office Suite (Advanced), CRM software (Advanced), POS Systems, QuickBooks, ERP Systems
OTHER
Certifications: Certified Sales Professional (CSP), Project Management Professional (PMP)
Awards: Hilton Worldwide Outstanding Performer Award (2017), Apple Inc.'s Above and Beyond Award (2019, 2020)
Leadership & Volunteering: Rotary International (District Secretary, 2016-2018), Feeding America Volunteer
Continuous Learning: Completed courses in Strategic Selling, Marketing Research, and Team Leadership
Your Name
Sales Support Associate
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Oracle Corp February 2020 - Present
Sales Support Associate
Optimized sales process automation, driving operational efficiency by 20%.
Introduced advanced Excel models for automated reports, eliminating manual data compilation, saving 3 hours per day.
Used Salesforce to manage client interactions, leading to a 15% increase in customer service satisfaction ratings.
Aided in planning and running promotional events, generating 20% more leads than previous campaigns.
Converted complex sales data into understandable documents for staff training purposes, resulting in a 35% improvement in their understanding of products.
Resume Worded July 2018 - January 2020
Sales Analyst
Enhanced the ordering process by 20% by utilizing ERP systems, leading to improved accuracy and operational efficiency.
Executed comprehensive competitive analysis, aiding the development of a sales strategy that increased market share by 15%.
Assisted in reducing the sales cycle length by improving lead qualification process, shortening it by 25%.
EDUCATION
Resume Worded University January 2018
Master of Business Administration (MBA) - Sales Management
Specialized in Salesforce Administration, Sales strategy
Resume Worded University May 2016
Bachelor of Commerce (B.Com) - Marketing
Major in Marketing with electives in Sales and Business Analytics
Awards: Resume Worded Dean's List 2016 (Top 10%)
SKILLS
Sales Tools: Salesforce, Zoho CRM, MS Dynamics, Pipedrive, SAP CRM
Data Analytics & Reporting: Excel (Advanced), Google Sheets, Tableau, SQL (Intermediate)
Communication Tools: Slack, Zoom, MS Teams, Google Meet
Project Management Tools: Trello, Asana, Jira, Smartsheet
OTHER
Certifications: Certified Salesforce Administrator (2021), Certified Sales Leadership Professional
Awards: Top Sales Support Associate - Oracle Corp (2021), Best Sales Analyst - Resume Worded (2019)
Volunteering: Volunteer at Feed America: Helped package and deliver meals to vulnerable groups
Languages: English (Native), Spanish (Conversational), French (Basic)
Your Name
Sales Operations Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Microsoft June 2019 - Present
Sales Operations Specialist
Analysed and improved sales processes, leading to a 20% increase in territory sales.
Collaborated with IT to upgrade the company's CRM system, resulting in a 10% increase in sales efficiency.
Proven ability to work with cross-functional teams, improved communication and interdepartmental understanding by 15%.
Assisted in redefining the company's sales protocols, improving the sales conversion rate by 20%.
Structured and delivered training programs for junior sales staff leading to a 30% improvement in team performance.
Resume Worded January 2018 - May 2019
Sales Support Specialist
Implemented a new order entry system, reducing errors by 15% and improving order processing times by 30%.
Transferred customer data to HubSpot CRM, improving data tracking and accessibility for the sales team, leading to a 20% increase in productivity.
Managed and shared sales metrics with the team on a weekly basis, increasing transparency and boosting team performance by 10%.
EDUCATION
Resume Worded Institute June 2019
MBA - Sales Management
Specialization: Strategic Sales & Marketing Management
Resume Worded University May 2018
Bachelor of Commerce - Marketing
Minors in International Business and Statistics
Awards: Dean's List 2017 (Top 10%), Resume Worded Sales Scholar Award
SKILLS
Sales Tools: Salesforce, HubSpot, Zoho, LinkedIn Sales Navigator, Marketo
Data Analysis: Excel (Advanced), SQL, SPSS, Tableau
Communication: Slack, Trello, Google Workspace, Zoom
Languages: English (Native), Spanish (Intermediate), French (Basic)
OTHER
Certifications: Certified Sales Leadership Professional, American Marketing Association (2020), HubSpot Sales Software Certification (2019)
Leadership & Volunteering: Sales and Marketing Professionals Group (Chair, 2020-2021), Annual Sales & Marketing Charity Event (Lead Organizer, 2019)
Projects: Developed and executed comprehensive sales strategy project which resulted in a 15% growth in Q4 2020 sales
Professional Development: Completed courses on LinkedIn Learning: Strategic Sales Management and Sales Operations Foundations in 2020
Your Name
Sales Operations Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com July 2019 - Present
Sales Operations Coordinator
Streamlined Quote to Cash (QTC) process by implementing Salesforce CPQ, resulting in a 30% decrease in processing time.
Trained 30+ sales team members on the new CRM software, improving customer relationship management and boosting sales by 10%.
Developed comprehensive sales reports using Tableau, enabling strategic key decisions that boosted sales growth by 15%.
Managed steep growth by optimizing resourcing, improved allocation procedures and improved delivery timeframes by 20%.
Facilitated effective team meetings and training sessions, increasing the overall productivity of the team by 15%.
Resume Worded February 2017 - June 2019
Sales Support Associate
Introduced a new method of tracking sales performance, resulting in improved sales strategies and a 15% increase in total sales.
Managed customer inquiries, providing comprehensive solutions and achieving a 25% increase in customer satisfaction rates.
Assisted in conducting market research to identify new opportunities, leading to a 15% increase in new customer acquisition.
EDUCATION
Resume Worded Institute February 2019
Certification in Sales and Operations Planning
Became proficient in demand and supply balancing, forecasting, and performance monitoring techniques.
Resume Worded University May 2016
Bachelor of Business Administration - Marketing
Concentration in Sales and Operations
Awards: Top Sales Student of the Year 2015 (University-wide award), Dean's List 2014-2016
SKILLS
Sales & Operations Tools: Salesforce, Zendesk, Microsoft Dynamics, SAP, Tableau, NetSuite
Data Analysis: Excel (Advanced), SQL (Intermediate), Python (Intermediate), Power BI, Google Analytics
Productivity Tools: Google Suite, Microsoft Office, Zoom, Slack, Asana
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Certified Professional in Supply Management (CPSM), Certified Demand Driven Planner (CDDP)
Volunteering: Sales and Marketing Coach at Youth Inc. - Providing mentorship for young adults interested in sales and marketing careers
Projects: Developed a sales forecast model for local non-profit which increased their funding by 30%
Leadership & Associations: Member of the American Production and Inventory Control Society (APICS)
Your Name
Director Global Sales Operations
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2020 - Present
Director Global Sales Operations
Boosted revenue by 60% over two years by refining the sales process and implementing a strategic partnership model
Led global sales team in identifying and managing key strategic partnerships, resulting in an expanded worldwide market presence
Applied SaaS model to every sales segment, netting an overall increase in lead conversions by 45%
Leveraged data analytics and CRM for predictive forecasting, reducing volatile fluctuation in sales pipeline
Introduced cloud-computing strategy that improved the efficiency of sales operations by 25%
Coached.com July 2016 - December 2019
Senior Manager, Sales Operations
Constructed a sales analytics reporting suite that sped up monthly and quarterly reporting by 40%
Led application of CRM, reducing client response time by 15% and improving client relationships
Transformed business processes to increase operation quality, reducing reporting errors by 20%
Microsoft June 2012 - June 2016
Sales Operations Analyst
Initiated business strategy that expanded enterprise software sales by 25%
Accelerated business development by conducting in-depth analyses of sales data, identifying key sales opportunities
EDUCATION
Resume Worded Academic Center June 2010
Master in Business Administration (Marketing and Sales)
Graduated with 3.8 GPA, Top 15% of Class
Resume Worded University May 2008
Bachelor of Business Administration (BBA) - Major in Sales
Dean's List 2008 (Top 10%), Minored in Data Analytics
SKILLS
Software: Salesforce, Tableau, MS Office Suite, Zoho, HubSpot
Techniques: Strategic Sales Planning, Pricing Optimization, Data Analysis, Forecasting, Market Penetration
Management Frameworks: AGILE, Lean Six Sigma, PRINCE2, Scrum
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: Certified Sales Leadership Professional (CSLP), Lean Six Sigma Green Belt
Leadership & Volunteering: Mentor at the Resume Worded Young Leaders Program, Volunteer at the local animal shelter
Awards: Resume Worded 'Salesperson of the Year' 2019, Coached.com 'Best Strategic Initiative' 2018
Courses: Negotiation & Leadership - Resume Worded Academic Center, Big Data in Sales - Resume Worded Institute
Your Name
Senior Manager Global Sales Operations
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded March 2019 - Present
Senior Manager, Global Sales Operations
Developed standardized global sales operation strategy that increased overall team effectiveness by 30%
Conducted Salesforce.com integrations that led to a sales increase of 35%
Managed a cross-functional team to improve global sales strategies - resulted in an increase in regional sales by 20%
Led the implementation of a new SaaS platform, which reduced campaign time-to-market by 40%
Created a robust forecasting model on CRM, improving forecast accuracy by 20%
Coached.com April 2015 - February 2019
Sales Operations Manager
Increased sales efficiency by implementing a novel sales process, earning a recognition for 'most improved team'
Recognized for implementing a customer relationship management system that increased customer retention rate by 25%
Developed product management strategies that increased product sales by 15%
Amazon February 2011 - March 2015
Sales Operation Specialist
Successfully conducted business analysis that improved sales operation efficiency by 20%
Coordinated with different teams for seamless integration of sales strategies, boosting sales by 10%
EDUCATION
Resume Worded University June 2013
Master of Business Administration - Operations Management
Focused studies on international business and operations, securing first position in Capstone Project
Resume Worded Academic Center May 2010
Bachelor of Science - Business Administration
Minors in Marketing and Finance
Awards: Dean's List 2008-2010 (Top 8% of the class)
SKILLS
Sales Tools: Salesforce, HubSpot CRM, Zoho CRM, Microsoft Dynamics 365
Data Analytics: Tableau, SQL, Excel Advanced (Pivot Tables, VBA)
Operations Management: Six Sigma, Lean Management, Operational Efficiency, Resource Allocation, Pricing Strategies
Languages: English (Native), Spanish (Business Proficient), French (Basic)
OTHER
Certifications: Certificate in Sales Management - American Management Association, Professional Certified Marketer - American Marketing Association
Leadership & Volunteering: Mentor, Coached Sales Leaders Program, School Business Tutor - Local Community Center
Projects: Led a cross-functional team to optimize sales pipeline, resulting in a 15% increase in efficiency
Awards: Sales Manager of the Year - Resume Worded, Excellence in Operations Management - Coached.com
Your Name
Head of Sales Operations
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded June 2021 - Present
Head of Sales Operations
Developed and executed a transformational strategy for sales operations that caused a 35% increase in annual revenue
Pioneered Strategic Partnerships with 15 international partners to expand market reach
Championed the successful integration of Salesforce.com, leading to a 30% improvement in data management
Orchestrated a comprehensive sales forecasting plan which improved the accuracy of projections by 40% and optimized sales resources
Revolutionized the traditional sales operation strategy, demonstrating competency in cloud computing and resulting in operational efficiency increment by 25%
Coached.com January 2017 - May 2021
Sales Operation Manager
Implemented business process improvements that minimized inefficiencies and cut costs by 15%
Directed a team of professionals to integrate a CRM system, enhancing customer relationship
Drove business development by formulating effective sales operation strategies, leading to 20% increase in sales growth
Google May 2012 - December 2016
Sales Operations Analyst
Elevated sales management strategies resulting in a consistent 10% growth in monthly sales
Boosted sales operation efficiency by effectively managing the integration process of new operational equipment
EDUCATION
Resume Worded University June 2010 - April 2012
Master of Business Administration (MBA) - Sales & Marketing
Concentration in Strategic Selling and Sales Management
Resume Worded Institute March 2012
Certification in Salesforce Administration
Obtained Salesforce Certified Administrator (ADM 201) credentials
SKILLS
Technologies: Salesforce, HubSpot CRM, Zoho CRM, SAP CRM, Microsoft Dynamics 365, Oracle CX Sales
Sales Analysis Tools: Tableau, Looker, Power BI, SQL, Excel (VLOOKUP, Pivot tables), Google Data Studio
Sales Methodologies: Solution Selling, Challenger Selling, Miller Heiman, SPIN Selling, MEDDIC, Account Based Selling
Sales Operations Tools: Gong.io, Chorus, Outreach, SalesLoft, Klenty, Yesware
OTHER
Certifications: Certified Sales Leadership Professional (CSLP), Certified Inside Sales Professional (CISP)
Awards: Top Sales Operations Leader Award by SaaS Sales Association
Volunteering: Mentor for Women in Sales, a non-profit organization enhancing gender diversity within sales roles
Courses: Korn Ferry's 'Advanced Sales Strategies', HubSpot Inbound Sales Course

How do I add skills to a Sales Operations Manager resume?

1
Review the job posting closely.

Go through the Sales Operations Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Sales Operations, Business Development and Account Management are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Sales Management and Forecasting.

Add other common skills from your industry - such as Business Strategy, Operations Management and Sales - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Supply Chain Management, Sales Process and Customer Service - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Sales Operations Manager resume, so try to include any examples of where you led a project or managed other people.

5
Emphasize your sales skills.

As the job title suggests, sales and communication are important elements of Sales Operations Manager roles. Through your bullet points, show hiring managers evidence of how you have generated new customers.

6
Use the exact job title.

Try to add the exact job title, Sales Operations Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Sales Operations Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Sales Operations Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Sales Operations Manager Skills and Keywords to Include On Your Resume

Sales Operations Manager Soft Skills

Here are common soft skills that appear on Sales Operations Manager job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Leadership

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Resume Skills and Keywords from Related Jobs

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

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Sales Operations Manager Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Business Operations Manager


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Resume Example
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Resume Example
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Browse Skills from Similar Jobs

Frequently Asked Questions

What skills should you put on a Sales Operations Manager resume?

Some popular Sales Operations Manager hard skills are Sales Operations, Sales Management, Operations Management, Account Management, Sales, Business Strategy, Business Development and Forecasting.

Depending on the job you apply to, skills like Contract Negotiation, Supply Chain Management, Customer Service, Marketing and Sales Process can also be good to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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