Reservations Sales Agent

Reservations Sales Agent Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Reservations Sales Agent job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Reservations
  • Hospitality
  • Hotel Management
  • Tourism
  • Sales
  • Front Office
  • Opera
  •  Find out what your resume's missing
  • Hospitality Management
  • Food & Beverage
  • Contact Centers
  • Customer Service
  • Social Media
  • Event Planning
  • Event Management
  • Data Entry

Resume Skills: Reservation Platforms

Resume Skills: Customer Service

Resume Skills: Administrative

Resume Skills: Languages

Resume Skills: Softwares

Resume Skills: Techniques

Resume Skills: Software

Resume Skills: Communication & Negotiation

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Reservations Sales Agent Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Reservations Sales Agent Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Reservations Sales Agent
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2022 - Present
Senior Reservations Sales Agent
Boosted bookings by 25% by implementing innovative sales strategies and leveraging knowledge of hotel management and hospitality
Reduced customer complaints by 30% through impeccable customer service and fast resolution of disputes
Initiated social media campaigns that improved customer engagement by 45% and increased online bookings
Recognized as top-performing agent, beating sales targets by 30% in Q2 2023
Coordinated with the front office to maintain seamless customer experience and satisfaction April 2020 - December 2021
Reservations Sales Agent
Increased direct reservations by 18%, contributing to a 10% improvement in company's total revenue
Achieved 95% customer satisfaction score through excellent hospitality management techniques
Managed data entry processes effectively, ensuring reservations are correctly logged and tracked
Hilton February 2018 - March 2020
Front Office Associate
Assisted in increasing hotel occupancy by 15% through proactive upselling and providing personalized service
By implementing effective communication strategies, improved cooperation between departments by 40%
Resume Worded Institute May 2020
Certified Hospitality Supervisor
Focused on leadership, revenue management, and customer service
Resume Worded University May 2018
Bachelor of Science in Hospitality Management
Minors in Business Administration and Marketing
Recognized as Dean's List 2017
Software: Reservations systems proficiency (Amadeus, Sabre), CRM Systems (Salesforce, Zoho CRM), MS Office Suite (Excel, Word, PowerPoint)
Communication & Negotiation: Client Relationship Management, Conflict Resolution, Sales Techniques, Telemarketing, Upselling, Cross Selling
Languages: English (Native), Spanish (Conversational)
Certifications: Certificate in Hotel Revenue Management from Cornell University (2020)
Leadership & Volunteering: Hospitality Professionals Association (Board Member), Part-time Instructor at Local Community Center teaching Computer Skills to the elderly
Awards: Received 'Best Sales Agent' award consecutively for 3 quarters at
Your Name
Hotel Reservations Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE March 2022 - Present
Hotel Reservations Supervisor
Achieved 30% growth in bookings year-over-year by leading a team of 12 reservation agents
Revamped training module leading to a 20% increase in upselling rates among the team members
Generated reports and analyzed reservation-related data using Opera, leading to better forecasting and improved utilization of hotel resources
Played a key role in event planning thus increasing the number of corporate bookings by 35%
Implemented comprehensive customer service strategies increasing repeat business by 40%
Resume Worded December 2019 - February 2022
Hotel Reservations Specialist
Guided 25% more clients to make reservations through the hotel's site contributing significantly to direct sales
Addressed customer issues thereby enhancing the overall customer experience and increasing the net promoter score by 20%
Marriott September 2017 - November 2019
Front Desk Agent
Handled high volume of customer calls with efficiency, leading to 10% increase in direct bookings
Provided high-quality customer service that increased customer retention by 15%
Resume Worded University August 2023
Master of Hospitality Administration (MHA)
Excellence in Hospitality Leadership Certificate
Resume Worded Institute May 2017
Bachelor of Hotel Administration
Minors in Business Management and Customer Service
Awards: Dean's List 2016 (Top 10%), Best Student in Administration (2016)
Reservation Platforms: HotelKey, Sabre SynXis CRS, Clock PMS, Maestro PMS, RMS Cloud, Cloudbeds, OPERA Reservation System
Customer Service: CRM, Conflict Resolution, Guest Relations, Upselling, Phone Etiquette, Email Correspondence
Administrative Skills: Record Keeping, Reporting, Calendar Management, Team Leadership, Microsoft Office Suite
Languages: English (Native), Spanish (Conversational), French (Conversational)
Certifications: Certified Hotel Administrator (CHA) - American Hotel & Lodging Educational Institute, Certified Guest Service Professional (CGSP) - AHLA
Leadership & Volunteering: Hospitality Cares (Volunteered during local disasters to provide meals and shelter), Resume Worded Heart (Organized charity events with team)
Projects: Implemented an innovative reservation system enhancing customer service (
Your Name
Customer Service Representative in Hotel Industry
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded April 2022 - Present
Customer Relations Manager
Promoted to lead the customer relations team within less than two years of service due to exceptional performance
Increased customer satisfaction rate by 24% by adopting best-in-class hospitality management practices
Established a new methodology for handling customer complaints resulting in a 45% decrease in time taken to resolve issues
Coordinated all major banquet events, contributing to a 130% growth in year-over-year event sales
Navigated a 15% spike in room bookings by effectively mobilizing and managing the hotel personnel January 2020 - March 2022
Hotel Front Desk Clerk
Consistently achieved high customer satisfaction rates, resulting in a 20% increase in repeat customers
Conducted seamless check-in and checkout procedures, positively influencing the overall guest experience
Hyatt August 2018 - December 2019
Food & Beverage Service Associate
Meticulously maintained guest relations leading to 10% increase in tips due to exceptional service
Resume Worded University May 2018
Bachelor's Degree in Hospitality Management
Emphasis on Customer Retention and Satisfaction Strategies
Awards: Dean’s List 2016, 2017 (Top 10%)
Resume Worded Institute March 2020
Certification in Public Relations Management
Completed while working full-time at
Softwares: PMS (Property Management System), CRS (Central Reservation System), MS Office Suite, Opera, Adobe Suite
Techniques: Complaint Resolution, Time-management, Up-selling, Cross-selling, Team Coordination
Languages: English (Native), Spanish (Fluent), French (Basic)
Certifications: First Aid & CPR Certified (2021), Certified Hospitality Supervisor (CHS) (2020)
Volunteering: Monthly Volunteer at local'Feed The Need' homeless outreach program, Treasurer for Homeowners Association Committee
Courses: Completed Course on 'Effective Conflict Resolution in Hospitality'
Projects: Initiated a 'Go Green' project at; led to 20% reduction in paper usage

How do I add skills to a Reservations Sales Agent resume?

Review the job posting closely.

Go through the Reservations Sales Agent posting you're applying to, and identify hard skills the company is looking for. For example, skills like Hospitality, Tourism and Opera are possible skills. These are skills you should try to include on your resume.

Add industry skills like Sales and Hospitality Management.

Add other common skills from your industry - such as Reservations, Front Office and Hotel Management - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Food & Beverage, Event Management and Customer Service - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Emphasize your communication skills.

Communication is often an important component of the role of a Reservations Sales Agent, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Emphasize your sales skills.

As the job title suggests, sales and communication are important elements of Reservations Sales Agent roles. Through your bullet points, show hiring managers evidence of how you have generated new customers.

Use the exact job title.

Try to add the exact job title, Reservations Sales Agent, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Reservations Sales Agent Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Reservations Sales Agent job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Reservations Sales Agent Skills and Keywords to Include On Your Resume

Reservations Sales Agent Soft Skills

Here are common soft skills that appear on Reservations Sales Agent job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Communication

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Reservations Sales Agent Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Hotel Sales Manager

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Automobile / Car Sales Manager

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Retail Sales Manager

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Browse Skills from Similar Jobs

Frequently Asked Questions

What skills should you add to a Reservations Sales Agent resume?

Here are some of the most popular skills we see on Reservations Sales Agent resumes:

  • Reservations
  • Hospitality
  • Hotel Management
  • Tourism
  • Sales
  • Front Office
  • Opera
  • Hospitality Management

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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