Customer Insights Analyst

Customer Insights Analyst Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Insights Analyst job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Customer Insight
  • SQL
  • Tableau
  • Data Analysis
  • R (Programming Language)
  • Analytics
  • Data Visualization
  •  Find out what your resume's missing
  • SAS
  • Segmentation
  • Python (Programming Language)
  • Customer Experience
  • Business Analysis
  • Google Analytics
  • Customer Relationship Management (CRM)
  • Stakeholder Management
  • Microsoft Access
  • Strategy
  • Marketing
  • Consumer Insight
  • Market Research
  • Qualtrics
  • Survey Design
  • Quantitative Research
  • Qualitative Research
  • Consumer Behavior
  • Alteryx
  • Business Insights
  • Focus Groups

  •   Show full list

Resume Skills: Analysis Software

Resume Skills: Programming

Resume Skills: Data Modelling Techniques

Resume Skills: Project Management Tools

Resume Skills: Data Processing

Resume Skills: Market Research

Resume Skills: Languages

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Customer Insights Analyst Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Customer Insights Analyst Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Customer Insights Analyst
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2021 - Present
Senior Customer Insights Analyst
Executed advanced analytics and data visualization techniques using Tableau, leading to an 18% increase in customer retention
Leveraged SQL and Python to dissect complex data sets, contributing to an upgrade of customer segmentation strategy
Performed qualitative and quantitative market research to inform business decision-making, resulting in a 20% boost in product launches
Amazon June 2018 - December 2020
Customer Analyst
Created impactful data-driven presentations to stakeholders, influencing decision-making that increased revenue by $8 million
Utilized SAS and Qualtrics to ensure robust customer-experience feedback processes, boosting customer satisfaction rates by 12%
Implemented data mining strategies using R, unveiling new customer behavior patterns and enhancing CRM efficiency by 15%
Resume Worded Institute June 2020
Certified Professional in Customer Insights (CPCI)
Awarded with Distinction, ranking among top 5% performers
Resume Worded University May 2018
Master of Business Administration (MBA) – Marketing Analytics
Specialization in Customer Behavior and Analytics
Analysis Software: SPSS, SAS, NVivo, BigML, Tableau, PowerBI
Data Processing: Excel, Access, SQL, PostgreSQL, Python (pandas, numpy), R
Market Research: Questionnaire Design, SPSS AMOS (Structural Equation Modeling), Quantitative & Qualitative Analysis
Languages: English (Native), French (Conversational), Spanish (Fluent), Mandarin (Basic)
Certifications: Certification in Market Research by ResearchRockstar (January 2019)
Awards: Resume Worded Star Performer Award, Customer Insight Category (2021)
Volunteering: Pro Bono Consultant for local Small Businesses (2019-To Present)
Projects: Developed and launched customer experience tracking tool used across three departments at Resume Worded (2021)
Your Name
Customer Analytics Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE October 2019 - Present
Lead Customer Analytics Specialist
Established a strategic roadmap based on customer insights and analytics, reducing support tickets by 23%
Employed Google Analytics to pinpoint website traffic patterns, improving web navigation and increasing sales by 17%
Devised business analyses that steered marketing strategies, resulting in a 30% increase in new user acquisition
Procter & Gamble May 2016 - September 2019
Market Research Analyst
Orchestrated a streamlined market segmentation strategy, boosting sales figures by 25%
Optimized data analysis and consumer insights to refine marketing campaigns, heightening customer engagement by 19%
Applied Microsoft Access to manage vast data sources, speeding up analytical processes by 20%
Resume Worded Academic Center May 2019
Master of Business Administration - Emphasis on Marketing and Analytics
GRE Score: 328 out of 340
Resume Worded University May 2016
Bachelor of Science - Business Analytics
Valedictorian of class
Alpha Iota Sigma - Honors Society Member
Data Analysis Tools: Tableau, Excel (PivotTables, Macros), SAS, SPSS
Programming: Python, R, SQL
Data Modelling Techniques: Predictive Modelling, Regression Analysis, Machine Learning Algorithms
Project Management Tools: JIRA, Trello, Asana
Certifications: Certified Data Analyst (2019), Certified Market Research Analyst (2021)
Projects: Market Trend Projection for Q3 2022 FIFA World Cup Merchandise (2021)
Competitions: First Place - National Business Analytics Competition (2018)
Volunteering: Data Analyst - Local Non-Profit Organization (Volunteer since 2020)

How do I add skills to a Customer Insights Analyst resume?

Review the job posting closely.

Go through the Customer Insights Analyst posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Insight, SQL and Analytics are possible skills. These are skills you should try to include on your resume.

Add industry skills like SAS and Data Analysis.

Add other common skills from your industry - such as R (Programming Language), Data Visualization and Tableau - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like IBM SPSS, Customer Relationship Management (CRM) and Qualtrics - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Emphasize your ability to solve problems.

Recruiters want to know that you're the kind of person that can solve new and challenging problems. In your Customer Insights Analyst resume, highlight projects that involved problems that were technically complex or mattered to the company.

Show evidence of your analytical skills.

Analytical skills involve your ability to break down a problem and come up with effective solutions. On Customer Insights Analyst resumes, hiring managers want to see evidence of how you analyzed quantitative or qualitative data.

Use the exact job title.

Try to add the exact job title, Customer Insights Analyst, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Customer Insights Analyst Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Insights Analyst job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Insights Analyst Skills and Keywords to Include On Your Resume

Customer Insights Analyst Soft Skills

Here are common soft skills that appear on Customer Insights Analyst job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Presentation Skills

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Customer Insights Analyst Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Entry Level Customer Service Representative

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Director of Customer Service

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Retail Customer Service Rep

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Call Center Customer Service Rep

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Healthcare Customer Service Rep

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Remote Customer Service Rep

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Frequently Asked Questions

What hard skills should you include on a Customer Insights Analyst resume?

On top Customer Insights Analyst resumes, skills like Customer Insight, SQL, Tableau, Data Analysis, R (Programming Language), Analytics, Data Visualization and SAS appear most often.

Depending on the exact role you're applying to, skills like IBM SPSS, Customer Relationship Management (CRM), Stakeholder Management, Qualtrics and Customer Experience can also be effective keywords to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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