Contact Center Specialist Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Contact Center Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. So try to include them on your resume where possible.

Remember that every job is different. Instead of including all these keywords on your resume, identify the keywords most relevant to the job you're applying to and include those. Use the free Targeted Resume tool to help with this.

  • Contact Centers
  • Banking
  • Epic Systems
  • Retail Banking
  • Customer Experience
  • Sales
  • Data Entry
  • Customer Service
  • Telecommunications
  • Troubleshooting
  • Teaching
  • Microsoft Access
  • Social Media
  • Coaching
  •   Show full list

  Where on my resume do I add these buzzwords?

Add keywords directly into your resume's work experiences, education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency.

Only include these technical skills or keywords into your resume if you actually have experience with them.

Compare Your Resume To These Contact Center Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to a Contact Center Specialist resume?

1
Review the job posting closely.

Go through the Contact Center Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Epic Systems, Customer Experience and Customer Service are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Sales and Contact Centers.

Add other common skills from your industry - such as Banking, Retail Banking and Data Entry - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Coaching, Troubleshooting and Social Media - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Show how you have strong attention to detail.

A good Contact Center Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

5
Use the exact job title.

Try to add the exact job title, Contact Center Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Contact Center Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Contact Center Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Contact Center Specialist Skills and Keywords to Include On Your Resume

Contact Center Specialist Soft Skills

Here are common soft skills that appear on Contact Center Specialist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Communication
  • Communication

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Contact Center Specialist Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Professional


Resume Example
Highlights


Resume Example
Modern Two-Column


Resume Example
Clean


Resume Example
Entry-Level


Resume Example
Concise


Browse Skills from Similar Jobs

Frequently Asked Questions

What hard skills should you include on a Contact Center Specialist resume?

Some popular Contact Center Specialist hard skills are Contact Centers, Banking, Epic Systems, Retail Banking, Customer Experience, Sales, Data Entry and Customer Service.

Depending on the job you apply to, skills like Teaching, Social Media, Telecommunications, Troubleshooting and Coaching can also be good to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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