Skill Profile

Customer Service Specialist

Improve your resume's success rate by using these Customer Service Specialist skills and keywords.

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Customer Service Specialist
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Skills

Customer Service Specialist Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Service Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Customer Service
  • Sales
  • Microsoft Access
  • Transportation
  • International Logistics
  • Customer Relationship Management (CRM)
  • Logistics Management
  •  Find out what your resume's missing
    •
  • Supply Chain Management
  • Marketing
  • Management
  • Social Media
  • Export
  • Customer Support
  • Customer Service Management
  • Business Strategy
  • Freight
  • SAP Products
  • Customer Experience
  • SAP ERP
  • Account Management
  • Project Management

    •   Show full list

Resume Skills: Customer Service Tools

Resume Skills: CRM Tools

Resume Skills: Communication Tools

Resume Skills: ERP Systems

Resume Skills: Office Software

Resume Skills: Analytical Tools

Resume Skills: Project Management Tools

Resume Skills: Languages

Resume Skills: Client Service

Resume Skills: Sales

Resume Skills: Software

Resume Skills: Data Analytics

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Customer Service Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Customer Service Specialist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Select a free resume example
Your Name
Customer Service Specialist
Los Angeles, USA  •  (123) 456-789  •  yourname@resumeworded.com  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded  - Austin, USAJanuary 2022 - Present
Customer Service Team Lead
Climbed up the ladder to lead a team of 10 customer service agents, showcasing adept management and leadership skills
Streamlined the customer query resolution process, resulting in a 30% drop in response time
Implemented a customer relationship management (CRM) system which improved customer interaction tracking and engagement by 45%
Designed and executed a comprehensive training program which accelerated the team’s learning curve by 50%
Saved an average of 5 hours per week through automation initiatives
Coached.com  - San Francisco, USAApril 2019 - December 2021
Customer Service Specialist
Bolstered customer satisfaction by conducting timely troubleshooting and resolving grievances which cut down customer complaints by 20%
Spearheaded a project to simplify account management processes which reduced administrative errors by 25%
Trained 15 new hires on company-specific procedures ensuring a smooth transition into roles
Amazon  - Paris, FranceFebruary 2016 - March 2019
Sales Support Executive
Played a key role in improving Net Promoter Score (NPS) from 65 to 80 through proactive customer engagement
Enhanced freight management efficiency by 15% through the strategic use of SAP Products
EDUCATION
Resume Worded University  - Dallas, USAMay 2014
Master of Business Administration (MBA) - Sales & Marketing
Concentration in Customer Relationship Management
Award: Top Performer in Sales Strategy Course (Top 5% in class)
Resume Worded Academic Center  - Austin, USANovember 2015
Certified Customer Experience Professional (CCXP)
Included units on metric development, voice of the customer, and customer-centric culture
SKILLS
Customer Relationship Management (CRM) Software: Salesforce, Zoho CRM, HubSpot, Freshdesk
Communication Software: Slack, Microsoft Teams, Zoom
Office Software: Microsoft Office Suite, Google Workspace, Adobe Acrobat, Microsoft Visio
Analytical Tools: Google Analytics, Tableau, MS Power BI, Excel
OTHER
Certifications: Microsoft Office Specialist (MOS) Certification (2018)
Leadership & Volunteering: Lead Volunteer, Community Food Drive (2017-2021)
Courses: Completed 'SalesForce Administration' on LinkedIn Learning (2018)
Awards: Employee of the Year, Coached.com (2020)
Customer Service Specialist

How do I add skills to a Customer Service Specialist resume?

1
Review the job posting closely.

Go through the Customer Service Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Supply Chain Management, Transportation and Microsoft Access are possible skills. These are skills you should try to include on your resume.

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2
Add industry skills like International Logistics and Customer Relationship Management (CRM).

Add other common skills from your industry - such as Customer Service, Sales and Logistics Management - into your resume if they're relevant.

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3
Add skills into your work experience.

Incorporate skills - like SAP ERP, Marketing and Management - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

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4
Emphasize your communication skills.

Communication is often an important component of the role of a Customer Service Specialist, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

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5
Show how you have strong attention to detail.

A good Customer Service Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

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6
Use the exact job title.

Try to add the exact job title, Customer Service Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

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Word Cloud for Customer Service Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Service Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Service Specialist Skills and Keywords to Include On Your Resume

Customer Service Specialist Soft Skills

Here are common soft skills that appear on Customer Service Specialist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Teamwork
    Expand
  • Customer Satisfaction
    Expand
  • Negotiation
    Expand
  • Communication
    Expand
    • Customer-focused Service

    Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

    Get your Resume Instantly Checked, For Free

    Upload your resume and we'll spot the issues in it before an actual Customer Service Specialist recruiter sees it. For free.

    Customer Service Specialist Resume Templates

    Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

    Resume Example
    Customer Service Representative

    Customer Service Representative Resume Sample
    Go to Resume Page

    Resume Example
    Customer Service Manager

    Customer Service Manager Resume Sample
    Go to Resume Page

    Resume Example
    Customer Service Supervisor

    Customer Service Supervisor Resume Sample
    Go to Resume Page

    Resume Example
    Entry Level Customer Service Representative

    Entry Level Customer Service Representative Resume Sample
    Go to Resume Page

    Resume Example
    Director of Customer Service

    Director of Customer Service Resume Sample
    Go to Resume Page

    Resume Example
    Field Service Technician

    Field Service Technician Resume Sample
    Go to Resume Page

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    Frequently Asked Questions

    What skills do hiring managers want to see on a Customer Service Specialist resume?

    Some effective Customer Service Specialist skills you can add to your resume include:

    • Customer Service
    • Sales
    • Microsoft Access
    • Transportation
    • International Logistics
    • Customer Relationship Management (CRM)
    • Logistics Management
    • Supply Chain Management

    Target your Resume to a Job Description

    While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

    It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

    Start targeting your resume

    © 2025 Resume Worded. All rights reserved.

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