Here are the keywords and skills that appear most frequently on recent Case Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.
Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.
Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.
Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.
Go through the Case Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Program Development, Healthcare and Nonprofit Organizations are possible skills. These are skills you should try to include on your resume.
The following word cloud highlights the most popular keywords that appear on Case Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.
Here are common soft skills that appear on Case Manager job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.
Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.
Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.
Unlike most nursing positions, the role of a nurse case manager is more administrative in nature. As a nurse case manager, you’ll be in a supervisory role, with responsibilities including making decisions regarding budgets and scheduling, managing a team of nurses, and developing patient care plans. Your resume should highlight soft skills like leadership, decision making, and communication alongside hard skills in patient care and technology.
Using concrete numbers in your bullet points can be the best way to demonstrate your achievements. Instead of “lowered spending costs,” be specific and write “lowered spending costs by 25%.” If you led a team of 30, managed records for 500 patients, or oversaw a 26-bed unit, including those details will help your accomplishments stand out.
In a role like nurse case manager that requires specific hard skills, you can list these in a separate skills section at the bottom of your resume. This includes specific software like HCPCS or MEDITECH systems, which are often keywords that hiring managers or applicant tracking systems (ATS) will be screening for.
Mental health case managers work closely with patients who have additional psychological, behavioural, or substance abuse issues. You’ll need a healthy dose of compassion and people skills in addition to an understanding of mental health support services and the ability to develop individual treatment plans. As a mental health case manager, you could work in a variety of settings including hospitals, treatment centers, rehabilitation facilities, and private homes.
Your resume should always emphasize your most relevant experience, which means focusing on previous experience as a mental health case manager or counselor, social worker, and skills like Microsoft Office and EPIC systems. Using a resume title and summary is another great way to tailor your resume and quickly highlight any particularly impressive accomplishments.
If you have non-work experience that’s relevant to mental health case management — like a master’s degree in psychology, case manager certification, or volunteer work leading city projects — that belongs on your resume just as much as your paid experience. You can include volunteer experience under your work history or in an additional section at the end of your resume.
Nurse case managers are registered nurses (RNs) who provide dedicated recovery plans to individual patients, often in a hospital or acute care setting. In addition to licensure as an RN, you’ll need an understanding of patients’ health needs, the ability to monitor patients and work with other care professionals to ensure continued recovery, and the knowledge and background to source cost-effective care solutions.
Including numbers and metrics on your resume isn’t just for show. Quantifying your achievements makes them more objective and reliable, and numbers speak to the exact nature of your achievement and its impact on the company or organization. Plus, they’re also just more impressive — consider “managed clinic referrals” versus “managed an average of 400 clinic referrals per month,” for example.
As a nurse case manager, you’ll need more than just people skills to succeed. Your resume should list any hard skills the job requires, including HCPCS, MEDITECH, and billing software. You should aim to pick 5-10 of the top skills you need and list them at the end of your resume, in a skills or additional information section.
An insurance case manager takes care of the insurance company’s clients. They help clients decide on the most beneficial policies and ensure clients can benefit from their insurance policies. They also oversee any claims and cases. This is not usually an entry-level position as professionals in this position will usually have begun as insurance agents or advisors. Because there will be contact with clients, communication skills are very important as are problem-solving skills. Take a look at this strong insurance case manager resume.
This position requires you to root for the company's clients and assist them where necessary. Because of this, any experience in a support position can be mentioned as the soft skills are transferable. This should especially be included if you do not have a lot of professional experience in the insurance industry.
It would be easy to craft your resume around your communication and negotiation skills. But a significant part of your job will include administrative work. This will include writing reports, processing claims and policy registrations, etc. Ensure that you include experience doing these tasks as well. To bolster your resume further, quantify the administrative workload that you can and have handled.
A RN case manager is a registered nurse who works in a specialized manner to organize patient care and treatment. RN case managers essentially act as a liaison between the patient, doctors, and other healthcare providers to ensure the treatment plan is satisfactory for everyone involved. Aspiring RN case managers will need several relevant experiences to be considered for the role. When recruiting for this position, hiring managers will be looking for a candidate with a BSN in nursing with RN licensing. Hiring managers will typically look for someone with 3+ years of hands-on nursing experience to consider them for a case manager role. They may also look for ancillary training and certification specific to the case manager position
Having an RN license and solid work experience is a great start. However, earning a CCMC (Commission for Case Manager Certification), RN-BC (Nurse Case Manager Certification) or CMCN (Certified Managed Care Nurse) will add authority to your resume and set you apart. These certifications all showcase that you have specialized knowledge about RN case management.
Entry-level case managers are almost always found in the healthcare industry. The position will see you striving to facilitate the best care possible for patients. You will be in charge of assessing a patient’s needs, creating a treatment plan, coordinating services/care, and addressing any problems that may arise. You will be working under the supervision of a more experienced case manager and they will provide you with on-the-job training. Recruiters will expect to see a degree in healthcare or a related field. Any experience in the healthcare field will also be highly valued. Take a look at this strong resume sample.
Certifications are a great way to put yourself above the competition. They indicate to recruiters that you are more qualified and that you are driven and passionate about the field. So if you have any healthcare or case management-related certifications, make sure you include them in your resume. This applicant has 3 impressive certifications.
You may not have a lot of direct experience, so your skills section is particularly important in showing recruiters what you can do. You will want to make sure you include all the industry-standard tools you will be expected to use in your tools list. Go the extra step and find out what tools are used in the facility you are applying to and ensure your list includes them. Take a crash course to learn how to use any tool you are not familiar with before adding it to your resume.
Some effective Case Manager skills you can add to your resume include:
If you are writing a Medical Case Manager resume, try to emphasize skills like Case Management, Medical Case Management, Healthcare, Nursing, Healthcare Management, Social Services, Workers Compensation and Hospitals.
Similarly, if you are writing a Mental Health Case Manager resume, emphasize skills like Mental Health Counseling, Behavioral Health, Psychology, Group Therapy, Psychotherapy, Motivational Interviewing, Program Development and Social Work.
Depending on the specific role you apply to, you may need to emphasize different skill sets. Here are a few examples:
While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.
It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.
Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.
