Service Advisor

Service Advisor Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Service Advisor job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Automotive
  • Customer Retention
  • Sales
  • Automotive Aftermarket
  • Warranty
  • Customer Service
  • Automotive Repair
  •  Find out what your resume's missing
  • Sales Management
  • Sales Process
  • Inventory Management
  • Banking
  • Microsoft Access
  • Automotive Sales
  • Dealer Management
  • Aftersales
  • Team Spirit
  • Commerce
  • Management
  • Customer Relationship Management (CRM)
  • Client Relations
  • Customer Follow-up
  • Vehicles
  • Business Strategy
  • Marketing

  •   Show full list

Resume Skills: Mechanical

Resume Skills: Software Proficiency

Resume Skills: Customer Service

Resume Skills: Automotive Technologies

Resume Skills: Technical Tools

Resume Skills: Languages

Resume Skills: Customer Support Tools

Resume Skills: Technical

Resume Skills: Management Techniques

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Service Advisor Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Service Advisor Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Select a free resume example
Your Name
Service Advisor
City, Country  •  (123) 456-789  •  [email protected]  •
Ford Motor Dealership January 2020 - Present
Service Advisor
Spearheaded the sales process, resulting in an average of 43% profit increase in aftermarket sales over two-year period.
Implemented dealer management strategies that improved repair ticket handling by 29%.
Enhanced customer service tactics, leading to a 15% increase in customer retention.
Increased inventory turnover by 20% through meticulous inventory management. February 2017 - December 2019
Customer Service Representative
Achieved a 36% increase in positive customer feedback by improving CRM usage.
Boosted sales by introducing banking options for customer payments, leading to 5% incremental annual sales.
Managed and resolved warranty issues, leading to a 40% reduction in customer complaints.
Resume Worded June 2014 - January 2017
Automotive Technician
Significantly improved efficiency of automotive repair, reducing turnaround time by 25%.
Increased customer follow-up, fostering team spirit, and bolstering client relations.
Optimized use of Microsoft Access for parts inventory, resulting in a 15% decrease in misplaced orders.
Resume Worded Institute December 2019
Certificate in Automotive Service Excellence (ASE)
Specialized in Customer Service for automotive sector
Resume Worded University May 2014
Bachelor's Degree in Business and Marketing
Graduated Cum Laude
Key Coursework: Market Research, Consumer Behavior, Business Management
Mechanical Skills: Automotive Repair, Preventive Maintenance, Quality Control, Safety Procedures
Software Proficiency: Dealer Management Systems (DMS), MS Office Suite (Word, Excel, PowerPoint), CRM Software, AutoCAD
Customer Service: Conflict Resolution, Negotiation, Empathy, Active Listening
Certifications: Automotive Service Excellence (ASE) – Customer Service (2020)
Professional Development: Attended annual automotive service conferences to explore new industry trends and technologies (2017 - Present)
Voluntary Work: Volunteer Mechanic, Community Auto Repair Program (2015 - 2017)
Your Name
Service Consultant
City, Country  •  (123) 456-789  •  [email protected]  •
General Motors Dealership March 2021 - Present
Service Consultant
Promoted automotive sales by devising marketing strategies that resulted in a 30% hike in quarterly sales.
Executed effective customer relationship management methodologies, enhancing customer retention by 20%.
Leveraged adept knowledge of automotive aftermarket to cross sell products, increasing overall profit by $50k annually.
Boosted aftersales by 25% through customer follow-up calls and emails.
Resume Worded July 2016 - February 2021
Technical Advisor
Expedited automotive repair processes, slashing downtime by 30%.
Employed inventory management techniques to reduce stock discrepancies by 20%.
Mastered the sales process to upsell automotive spares, generating an additional revenue of $30k per year. April 2013 - June 2016
Workshop Technician
Reduced repair return rates by 15% due to a thorough understanding and efficient addressing of warranty aspects.
Streamlined dealer management operations, resulting in a 10% increase in productivity.
Boosted team spirit by initiating weekly team building activities, leading to a 25% decrease in employee turnover rate.
Resume Worded University June 2016
Master of Science in Automotive Engineering
Major in Powertrain Engineering
Resume Worded Institute May 2021
Certified Service Consultant (CSC)
Certification awarded during employment at General Motors Dealership - Part-time
Automotive Technologies: Advanced Powertrain systems, Electric vehicle systems, Automotive Software, Vehicle Dynamics, Automotive Electronics
Technical Tools: AutoCAD, SolidWorks, MATLAB, Simulink, Python, MS Office Suite (Excel, PowerPoint, Word)
Languages: English (Native), Spanish (Conversational), German (Basic)
Certifications: Certified Automotive Service Advisor, ASE Certified Automotive Technician
Projects: Implemented innovative process for easy detection of vehicle faults, reducing diagnosis time by 20%
Professional Membership: Member of the Institute of Electrical and Electronics Engineers (IEEE)
Volunteering: Mentor, Resume Worded Mentorship Program for Aspiring Technicians
Your Name
Automotive Service Advisor
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE January 2019 - Present
Senior Automotive Service Advisor
Seamlessly integrated the use of advanced automotive diagnostic tools, enhancing efficiency by 35%.
Spearheaded a team of 10 advisors, increasing the average customer experience rating by 30%.
Implemented an innovative automotive repair process, boosting customer retention by 45%.
Championed the sales of automotive parts and reduced yearly expenses by 20%.
Diligently handled a whopping 200+ clients daily, leading to an impressive 95% satisfaction rate.
Resume Worded January 2017 - December 2018
Automotive Service Advisor
Accomplished 50% increase in automotive aftermarket sales by providing excellent customer service.
Revolutionized dealer management strategy, expediting processes by 20%.
Attained 80% repeat clients by providing top-notch vehicle maintenance services.
Ford June 2015 - January 2017
Automotive Sales Associate
Boosted automotive sales by 30% through effective sales process management.
Decreased warranty issues by 25% by ensuring proper guest product knowledge.
Enhanced the company’s sales management process, improving overall efficiency by 15%.
Resume Worded Institute December 2020
Master Automotive Service Consultant (MASCT) Certification
Certification for advanced competence in automotive service sales
Resume Worded University May 2015
Bachelor of Science - Automotive Technology
Specialization in Automotive Service Management
Awards: Outstanding Student in Automotive Technology
Automotive Technology: Brake Systems, Transmission Systems, Engine Diagnostics, Suspension and Steering, Electrical Systems, Vehicle Inspection
Tools & Equipment: Wheel Alignment Systems, Hand Tools, Power Tools, Specialty Diagnostic Tools, Automotive Lifts, Air Compressors
Software: AutoCAD, MS Office, Dealer Management Systems, Customer Relationship Management Software (CRMs), Reynolds and Reynolds Software, Protractor Software
Languages: English (Native), Spanish (Conversational)
Certifications: Certified Service Advisor - Automotive Management Institute, Advanced Level Specialist - Automotive Service Excellence (ASE)
Volunteering: Lead Volunteer - Local Auto Repair Workshop for Underprivileged Youth
Projects: Implemented a digital record system, reducing man-hours and improving service delivery by 15% at
Awards: Employee of the Year - Resume Worded, 2018
Your Name
Senior Automotive Consultant
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE March 2020 - Present
Senior Automotive Consultant
Maintained a 90% customer turnout by offering outstanding automotive repair solutions.
Achieved an impressive 40% increase in customer retention by implementing innovative service strategies.
Utilized advanced diagnostic tools, cutting repair time by 20% and enhancing customer experience.
Guided a team of 5 consultants to maximize automotive sales, resulting in a significant 60% annual revenue increase.
Nurtured long-term relationships with 50 plus clients, leading to a 95% satisfaction rate.
Resumed Worded January 2018 - February 2020
Automotive Consultant
Initiated a new sales process that improved Automotive Aftermarket sales by 35%
Revamped dealer management strategy, reducing process time by 15%.
Aided in vehicle maintenance, leading to a 20% decrease in customer complaints.
Toyota June 2016 - December 2017
Automotive Parts Assistant
Enhanced sales management leading to a 20% increase in company revenue.
Streamlined warranty processes resulting in a 10% decrease in warranty issues.
Aided in delivering an excellent customer service experience that increased return clienteles by 25%.
Resume Worded Institute May 2017
Master's Degree in Engineering Management
Specialization: Automobile and Manufacturing Industry
Resume Worded University May 2015
Bachelor of Science - Mechanical Engineering
Relevant Coursework: Automotive Design and Production
Awarded 'Outstanding Project Design' by the Department
Technical Expertise: AutoCAD, CAD/CAM, Vehicle Dynamics, DFMEA, CATIA, Ansys Workbench
Software Proficiency: MS Office, MATLAB, Simulink, AMESim, GT Suite, SimDriveline
Others: Lean Six Sigma, Quality Control, Project Management, Process Improvement, Root Cause Analysis
Certifications: ASE Certified Master Automobile Technician, Lean Six Sigma Green Belt Certificate
Projects: Led the design and production of an eco-friendly car model for annual university event
Leadership & Volunteering: Head of Automotive Club at Resume Worded University, Volunteer at local automotive workshops for high school students
Your Name
Automotive Sales Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded February 2018 - Present
Automotive Sales Manager
Led a 12-person team to top automotive sales in the region, increasing revenue by 75%.
Developed and implemented a sales management strategy that led to a 20% increase in customer retention.
Expedited the automotive repair process with focused team training, reducing repair timeline by 30%.
Implemented a new dealer management strategy that enhanced overall efficiency by 25%.
Incorporated a new customer service method that increased customer experience rating by 15%. June 2015 - January 2018
Automotive Sales Representative
Boosted automotive parts sales by 45% through improved customer service.
Improved sales process resulting in a 15% increase in overall sales.
Streamlined vehicle maintenance processes leading to a 10% reduction in warranty issues.
Honda January 2013 - May 2015
Automotive Assistant
Contributed to the sales management team, increasing overall sales by 10%.
Assisted in the reduction of warranty issues through improved quality checks, reducing complaints by 10%.
Played a vital role in maintaining a high level of customer experiences, resulting in a 5% increase in customer retention.
Resume Worded University May 2015
Master of Business Administration (MBA) - Marketing and Sales
Focus on Strategic Management and Consumer Behavior
Resume Worded Academic Center June 2013
Certification in Automotive Sales & Management
Specific training in effective automotive sales strategies and inventory management
Sales Techniques: Solution Selling, SPIN Selling, Value Selling, Challenger Sale, Consultative Selling
Automotive Expertise: Vehicle Demonstrations, Specification Knowledge, Automotive Financing, Vehicle Appraisal, Lease and Contract Negotiations
Software Proficiency: Customer Relationship Management (CRM) systems, Microsoft Office Suite(Word, Excel, PowerPoint), Automotive Sales Software, Inventory Management Software
Languages: English (Native), Spanish (Conversational)
Certifications: Certified Automotive Sales Manager, Certified in Customer Relationship Management (CRM) Systems
Leadership & Volunteering: President of Local Automotive Dealers Association, Volunteer: DriveAway Hunger – Food Drive Coordinator
Awards: Top Salesperson of the Year (2017,2018), Honda Excellence Service Award (2015)
Projects: Implemented a more efficient CRM which improved lead conversions by 30%

How do I add skills to a Service Advisor resume?

Review the job posting closely.

Go through the Service Advisor posting you're applying to, and identify hard skills the company is looking for. For example, skills like Automotive, Automotive Repair and Sales Management are possible skills. These are skills you should try to include on your resume.

Add industry skills like Customer Retention and Warranty.

Add other common skills from your industry - such as Sales, Automotive Aftermarket and Customer Service - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Customer Follow-up, Client Relations and Business Strategy - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Emphasize your communication skills.

Communication is often an important component of the role of a Service Advisor, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Use the exact job title.

Try to add the exact job title, Service Advisor, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Service Advisor Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Service Advisor job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Service Advisor Skills and Keywords to Include On Your Resume

Service Advisor Soft Skills

Here are common soft skills that appear on Service Advisor job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Skilled Multi-tasker
  • Customer-focused Service
  • Computer Literacy
  • Professional Phone Skills
  • Public Speaking
  • Team Building
  • Phone Etiquette

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Resume Skills and Keywords from Related Jobs

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

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Service Advisor Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Customer Service Representative

Resume Example
Customer Service Manager

Resume Example
Customer Service Supervisor

Resume Example
Entry Level Customer Service Representative

Resume Example
Field Service Technician

Resume Example
Environmental Service Technician

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills should you add to a Service Advisor resume?

Some popular Service Advisor hard skills are Automotive, Customer Retention, Sales, Automotive Aftermarket, Warranty, Customer Service, Automotive Repair and Sales Management.

Depending on the job you apply to, skills like Team Spirit, Customer Follow-up, Business Strategy, Client Relations and Automotive Sales can also be good to include on your resume.

How do resume skills compare between an Automotive Service Advisor and a Customer Service Advisor?

Popular skills we often see on resumes for Automotive Service Advisor positions include:

  • Automotive
  • Automotive Repair
  • Customer Retention
  • Warranty
  • Vehicle Maintenance
  • Customer Experience
  • Automotive Parts
  • Automotive Sales

In comparison, skills we see on Customer Service Advisor resumes include:

  • Banking
  • Microsoft Access
  • Retail Banking
  • Credit Cards
  • Social Media
  • Management
  • Financial Services
  • Contact Centers

What soft skills do hiring managers expect for a Service Advisor role?

Examples of Service Advisor soft skills include Customer Satisfaction, Skilled Multi-tasker, Customer-focused Service, Negotiation and Computer Literacy.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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