Reservations Agent

Reservations Agent Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Reservations Agent job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Tourism
  • Reservations
  • Customer Service
  • Hospitality
  • Hotel Management
  • Amadeus
  • Front Office
  •  Find out what your resume's missing
  • Travel Management
  • Opera
  • Sales
  • Event Management
  • Hotel Booking
  • Microsoft Access
  • Receptionist Duties
  • Social Media
  • Revenue Analysis
  • Food & Beverage
  • Marketing
  • Hospitality Management
  • Opera Reservation System
  • OpenTable

  •   Show full list

Resume Skills: Reservation Systems

  • Amadeus
  • Sabre
  • RoomMaster
  • Maestro PMS
  • Cloudbeds
  • Apollo
  • Galileo
  • Pegasus
  • Hotelogix
  • Sabre Hospitality Solutions
  • Amadeus Hospitality
  • InnRoad
  • RMS Cloud
  •  Match your resume to these skills

Resume Skills: Language

Resume Skills: Customer Support

Resume Skills: Administrative Tools

Resume Skills: Customer Service Tools

Resume Skills: Office Software

Resume Skills: Customer Service

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Reservations Agent Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Reservations Agent Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Reservations Agent
City, Country  •  (123) 456-789  •  [email protected]  •
Marriott International May 2021 - Present
Senior Reservations Agent
Negotiated large group bookings, securing 20% increased revenue within a quarter year.
Streamlined Opera Reservation System procedures, improving booking accuracy by 70%
Standardized reservation email responses, decreasing response time by 30%.
Resume Worded January 2018 - April 2021
Reservations Agent
Successfully maintained 95% customer satisfaction rate over 3 years.
Consistently achieved sales targets, generating $1M+ revenue annually.
Implemented a new reservation protocol, increasing efficiency by 25%.
Applied knowledge of Hospitality Management to improve booking process.
Hilton Hotels & Resorts June 2015 - December 2017
Assistant Reservations Agent
Assisted in managing major event bookings, contributing to 15% revenue increase.
Conducted regular Revenue Analysis to optimize room pricing.
Efficiently handled Front Office duties, improving customer check-in process by 40%.
Resume Worded University May 2015
Bachelor of Business Administration in Hospitality Management
Emphasis on providing top-notch customer service in a hospitality environment
Resume Worded Institute June 2022
Certified Hospitality Supervisor (CHS)
Certified by the American Hotel & Lodging Educational Institute
Reservation Software: Sabre Hospitality Solutions, Amadeus Hospitality, InnRoad, Cloudbeds, RMS Cloud
Customer Service: Attention to detail, Conflict resolution, Empathy, Multitasking,Patience
Language: English (Native), Spanish (Bilingual proficiency), French (Conversational)
Certifications: Certified in Customer Service by the American Hotel & Lodging Educational Institute (2021)
Volunteering: Worked at the 2020 National Hospitality Conference, handling registrations and scheduling
Awards: Recipient of the 2019 Marriott International Award for Excellence in Customer Service
Your Name
Reservations Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE July 2020 - Present
Reservations Specialist
Improved reservation process, increasing booking capacity by 50%.
Played lead role in training new staff on Amadeus, Opera, and Reservations protocol.
Drove conversion rate by 20% through cross-selling tactics.
Holiday Inn January 2016 - June 2020
Reservations Coordinator
Boosted hotel room sales by 15% through strategic Upselling Techniques.
Enhanced customer service delivery, achieving a customer rating of 96%.
Applied effective Travel Management strategies to handle bookings efficiently.
Hyatt Hotels Corporation June 2012- December 2015
Front Desk Receptionist
Performed Receptionist Duties, receiving a consistent 95+% satisfaction rate.
Successfully handled hotel bookings even during peak vacation periods.
Managed the effective use of MICROS property management system.
Resume Worded Academic Center August 2020
Certificate in Revenue Management
Completed coursework in forecasting, segmentation and pricing strategies
Resume Worded University May 2012
Bachelor of Science - Hospitality Management
Relevant Coursework: Facilities Management, Food and Beverage Operations, Front Office Procedures
Dean's List 2011
Reservation Systems: Amadeus, Sabre, RoomMaster, Maestro PMS, Cloudbeds
Customer Support: Live Chat Support, Email Communication, Telephonic Assistance, Conflict Resolution, Problem-solving
Administrative Tools: Microsoft office (Word, Excel, PowerPoint, Access), Google Suite, SalesForce CRM
Languages: English (Native), Spanish (Conversational), French (Basic)
Certifications: Certified Hotel Administrator (CHA), Certified Front Desk Representative (CFDR)
Training: Completed 'Effective Communication' and 'Workplace Ethics' training at
Awards: 'Customer Service Personnel of the Year' at Holiday Inn (2018), 'Employee of the Month' at Hyatt Hotels Corporation (multiple times in 2014)

How do I add skills to a Reservations Agent resume?

Review the job posting closely.

Go through the Reservations Agent posting you're applying to, and identify hard skills the company is looking for. For example, skills like Hotel Management, Front Office and Reservations are possible skills. These are skills you should try to include on your resume.

Add industry skills like Amadeus and Customer Service.

Add other common skills from your industry - such as Hospitality, Tourism and Travel Management - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like MICROS, Social Media and Food & Beverage - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Use the exact job title.

Try to add the exact job title, Reservations Agent, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Reservations Agent Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Reservations Agent job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Reservations Agent Skills and Keywords to Include On Your Resume

Reservations Agent Soft Skills

Here are common soft skills that appear on Reservations Agent job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Reservations Agent Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Purchasing Agent

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Entry Level Real Estate Agent

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Highlights (Free)

Resume Example
Modern Two-Column

Resume Example
Clean Modern

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills do hiring managers want to see on a Reservations Agent resume?

Some effective Reservations Agent skills you can add to your resume include:

  • Tourism
  • Reservations
  • Customer Service
  • Hospitality
  • Hotel Management
  • Amadeus
  • Front Office
  • Travel Management

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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