Customer Service Trainer

Customer Service Trainer Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Service Trainer job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Customer Service Training
  • Employee Training
  • Teaching
  • Retail
  • Training & Development
  • Contact Centers
  • Customer Experience
  •  Find out what your resume's missing
  • Customer Service
  • Sales
  • Coaching
  • New Hire Training
  • Training Delivery
  • Merchandising
  • Inventory Control
  • Curriculum Development

Resume Skills: Customer Service Software

Resume Skills: Communication Tools

Resume Skills: Technical

Resume Skills: Languages

Resume Skills: Training Software

Resume Skills: Other Tools

Resume Skills: Techniques

  • Instructional Design
  • Blended Learning Strategies
  • Coaching Techniques
  • Conflict Resolution
  • Classroom Management
  • Active Listening
  • Time Management
  • Empathy in Communication
  • Performance Management
  •  Match your resume to these skills

Resume Skills: Platforms

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Customer Service Trainer Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Customer Service Trainer Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Customer Service Trainer
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded March 2021 - Present
Senior Customer Service Trainer
Designed and implemented a new hire training curriculum, enhancing employee onboarding experience, reducing training time by 20%
Oversaw the customer service training of 200+ personnel, resulting in a 15% increase in customer satisfaction ratings
Developed a monthly coaching program that increased sales by 30%
Utilized innovative teaching methodologies to create engaging workshops that improved employee understanding and performance
Bossed regular inventory control training, ensuring 100% adherence to company’s regulations and reducing stock discrepancies by 35% January 2019 - February 2021
Customer Service Trainer
Spearheaded the development of a customer experience training module, leading to a 10% improvement in customer ratings
Launched a successful contact center training program, reducing average call handling time by 25%
Increased employee competency in merchandising by conducting regular training, resulting in 20% sales growth
Amazon September 2016 - December 2018
Customer Support Specialist
Proactively identified and resolved customer issues, increasing customer satisfaction by 30%
Collaborated closely with the customer service team, improving team performance by 15%
Championed a retail training intervention that boosted department sales by 10%
Resume Worded Academic Center February 2021
Certified Customer Service Manager
Received certification upon successful completion of comprehensive customer service management training course.
Resume Worded University August 2016
Bachelor of Arts in Communication
Specialized in corporate communication management and public relations
Dean's List 2015 – 2016
Platforms: Zendesk, Salesforce, Hubspot, Slack, Asana
Techniques: Conflict Resolution, Active Listening, Time Management, Empathy in Communication, Coaching Techniques, Performance Management
Languages: English (Native), Spanish (Conversational)
Certifications: Certified Professional Behavior Analyst (CPBA) – TTI Success Insights
Leadership & Volunteering: Volunteer Food Bank Coordinator - Local Community Church, Co-organizer for Annual Charity Marathon
Awards: Customer Service Trainer of the year –, 2020
Professional Development: Attended the Annual Association for Talent Development International Conference and Exposition, 2019-2021
Your Name
Customer Service Educator
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded April 2021 - Present
Lead Customer Service Educator
Directed a team of customer service educators, achieving a 20% improvement in team efficiency
Established a successful new hire training program, slashing training time by 30%
Introduced an experiential teaching model to increase practical understanding, leading to a 12% boost in customer satisfaction scores
Conducted regular sales and inventory control workshops, contributing to a 25% increase in store profitability
Leveraged advanced training & development strategies to increase employee engagement by 40% February 2019 - March 2021
Customer Service Educator
Implemented customer-centric training modules, contributing to a 15% increase in customer retention
Devised a comprehensive contact center training manual that reduced call time by 20%
Led regular merchandising training, improving visual display skills of team by 30%
Verizon August 2016 - January 2019
Customer Support Agent
Managed and resolved escalated customer issues, resulting in a 25% reduction in complaints
Initiated a team training program which boosted team productivity by 15%
Contributed to a retail intervention that spiked department sales by 10%
Resume Worded University May 2018
Master of Business Administration - Sales and Customer Relations
Awards: 'Customer Relations Mastermind' (Top 1%)
Resume Worded Institute June 2016
Bachelor of Commerce - Marketing
3.8 GPA, President of 'Marketing Mastery Club', Specialized in Consumer Behavior and Service Marketing
Customer Service Software: Zendesk, Salesforce, Help Scout, LiveAgent, TeamSupport
Communication Tools: Slack, Trello, Asana (Project Management), Zoom (Video Communication), Microsoft Teams
Technical Skills: Microsoft Office Suite, Google Workspace, Basic HTML/CSS
Languages: English (Native), Spanish (Conversational)
Certifications: Certified Customer Service Manager (CCSM) - Customer Service Institute of America, 2020
Leadership & Volunteering: Mentor at 'Career Leap' (Non-profit organization dedicated to helping first-time job seekers, 2018-Present)
Projects: Conducted customer satisfaction survey targeting over 2,000 customers to improve service delivery, 2019
Your Name
Customer Service Instructional Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded May 2021 - Present
Senior Customer Service Instructional Specialist
Developed comprehensive training materials in line with company’s customer service ethos, leading to a 17% improvement in customer feedback
Constructed a unique employee training framework that reduced onboarding time by 25%
Maximized sales performance by integrating a custom coaching model into the training regimen, resulting in a 30% increase in sales revenue
Orchestrated effective inventory control seminars, eliminating stock discrepancies by 40%
Revolutionized customer service delivery with the introduction of scenario-based training exercises, uplifting customer experience ratings by 15% March 2019 - April 2021
Customer Service Instructional Specialist
Designed a successful curriculum for contact center efficiency that enhanced call handling competency by 20%
Led a series of merchandising workshops, boosting visual presentation skills of team by 25%
Identified training needs and delivered customized training programs, improving overall team performance by 20%
AT&T October 2016 - February 2019
Customer Support Representative
Delivered top tier customer service, contributing to a 20% improvement in customer satisfaction rates
Assisted in the development of a retail training scheme that uplifted department sales by 15%
Enhanced team collaboration through regular team-building activities, leading to a 10% increase in team efficiency
Resume Worded Institute May 2018
Master's Degree in Education with specialization in Corporate Training and Leadership
Completed thesis on 'Innovative Techniques in Customer Service Education'
Resume Worded University May 2016
Bachelor of Arts in Communication Studies
Award: Dean's List 2015 (Top 10%)
Minored in Business Administration
Training Software: Skillo, Docebo, LearnUpon, Adobe Captivate, Articulate 360, Moodle
Other Tools: ZenDesk, Zoho CRM, LiveChat, MS Office Suite, Google Analytics
Techniques: Instructional Design, Blended Learning Strategies, Coaching Techniques, Conflict Resolution, Classroom Management
Languages: English (Native), Spanish (Fluent), French (Conversational)
Certifications: Certified Professional in Training Management (CPTM), Certified Customer Service Trainer (CCST)
Awards & Recognitions: Exemplary Instructional Specialist Award, Resume Worded (2022), Outstanding Customer Service Trainer, (2020)
Projects: Developed and implemented customer service training modules for Resume Worded, reducing training time by 20%
Volunteering: Career Coach, Local Job Assistance Center, providing pro-bono coaching and training for unemployed individuals (2017-2019)

How do I add skills to a Customer Service Trainer resume?

Review the job posting closely.

Go through the Customer Service Trainer posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Experience, Employee Training and Retail are possible skills. These are skills you should try to include on your resume.

Add industry skills like Customer Service Training and Training & Development.

Add other common skills from your industry - such as Customer Service, Contact Centers and Teaching - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Curriculum Development, Training Delivery and Inventory Control - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Emphasize your communication skills.

Communication is often an important component of the role of a Customer Service Trainer, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Show examples of where you trained people.

On Customer Service Trainer resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

Use the exact job title.

Try to add the exact job title, Customer Service Trainer, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Customer Service Trainer Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Service Trainer job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Service Trainer Skills and Keywords to Include On Your Resume

Customer Service Trainer Soft Skills

Here are common soft skills that appear on Customer Service Trainer job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Teamwork

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Customer Service Trainer Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Customer Service Representative

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Customer Service Manager

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Customer Service Supervisor

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Entry Level Customer Service Representative

Resume Example
Director of Customer Service

Resume Example
Field Service Technician

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Frequently Asked Questions

What are the top skills you should add to your Customer Service Trainer resume?

Some effective Customer Service Trainer skills you can add to your resume include:

  • Customer Service Training
  • Employee Training
  • Teaching
  • Retail
  • Training & Development
  • Contact Centers
  • Customer Experience
  • Customer Service

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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