Customer Engagement Manager

Customer Engagement Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Engagement Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Customer Engagement
  • Customer Relationship Management (CRM)
  • Customer Experience
  • Software as a Service (SaaS)
  • Salesforce.com
  • Customer Retention
  • Strategy
  • Agile Methodologies
  • Strategic Partnerships
  • Account Management
  • Business Development
  • Cross-functional Team Leadership
  • Requirements Analysis
  • Business Analysis
  • Enterprise Software
  • Merchandising
  • Email Marketing
  • Sales
  • Marketing Strategy
  •   Show full list

Resume Skills: Marketing Tools

  • SEO
  • SEM
  • Google Analytics
  • Email Marketing
  • Social Media Management (Facebook, Twitter, LinkedIn, Instagram)
  • HubSpot
  • Marketo
  • Google AdWords
  • Social Media Advertising

Resume Skills: Tech Platforms & Tools

  • Salesforce
  • HubSpot
  • Zoho CRM
  • G Suite
  • Microsoft Office Suite (Word, Excel, PowerPoint)

Resume Skills: Customer Relationship & Sales

  • Customer Acquisition
  • Customer Retention
  • Cross-selling
  • Upselling
  • Cold Calling
  • Account Management

Resume Skills: Languages

  • English
  • Spanish
  • French

Resume Skills: CRM Software

  • Salesforce
  • Oracle CRM
  • SAP CRM
  • Microsoft Dynamics
  • NetSuite CRM
  • Zoho CRM

Resume Skills: Data Analysis

  • SQL
  • Excel (Pivot Tables, Macros)
  • Google Analytics
  • R
  • Tableau
  • QlikView

Resume Skills: Interpersonal

  • Conflict Resolution
  • Negotiation
  • Persuasive Communication
  • Relationship Building
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Customer Engagement Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Customer Engagement Manager Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Customer Engagement Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded September 2019 - Present
Senior Customer Relationship Specialist
Engineered a customer relations strategy that improved customer satisfaction by 43% over 18 months
Orchestrated influential cross-functional teams, resulting in 30% increased efficiency
Optimized use of Salesforce.com, leading to a 20% reduction in response time and bolstering customer engagement
Amazon January 2017 - August 2019
Account Manager
Managed and developed over 50 strategic accounts leading to 35% increase in sales
Implemented Agile methodologies to streamline workflow, increasing department efficiency by 25%
Monitored and reported on account health, reducing customer support issues by nearly 45%
Coached.com July 2015 - December 2016
Business Development Associate
Led business development strategies which resulted in a 20% increase in new client acquisition
Executed market analysis to identify and secure three key strategic partnerships
Negotiated and closed contracts worth $500,000, contributing to a 15% increase in annual revenue
EDUCATION
Resume Worded University June 2019
Master of Business Administration (MBA) - Marketing
Specialized in Customer Relationship Management
Resume Worded Academic Center May 2015
Certificate in Advanced Sales Strategies
Focused on e-commerce and digital marketplaces
SKILLS
Tech Platforms & Tools: Salesforce, HubSpot, Zoho CRM, G Suite, Microsoft Office Suite (Word, Excel, PowerPoint)
Digital Marketing: SEO, SEM, Google Analytics, Email Marketing, Social Media Management (Facebook, Twitter, LinkedIn, Instagram)
Customer Relationship & Sales: Customer Acquisition, Customer Retention, Cross-selling, Upselling, Cold Calling, Account Management
Languages: English (Native), Spanish (Proficient), French (Basic)
OTHER
Certifications: HubSpot Inbound Marketing Certification (2021), Salesforce Certified Administrator (2020)
Leadership & Volunteering: Volunteer, Resume Worded Community Outreach Program, 2018-Present
Projects: Developed and implemented a high-impact customer engagement program in Resume Worded, resulted in a 30% increase in customer retention rate
Awards: Winner, Best Account Management, Amazon, 2019
Your Name
CRM Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded February 2020 - Present
Customer Experience Manager
Revolutionized customer experience via SaaS resulting in a 55% rise in customer retention
Pioneered email marketing campaigns, contributing to a 25% increase in overall sales
Spearheaded Agile software requirements analysis, significantly improving process time by 33%
Microsoft June 2016 - January 2020
Customer Relationship Officer
Managed customer relationships, decreasing churn rate by 30% and increasing lifetime value by 25%
Planned and executed customer onboarding strategies using Salesforce.com, enhancing customer experience
Collaborated with cross-functional teams to design tailor-made solutions for top-tier accounts, boosting sales by 40%
Coached.com January 2014 - May 2016
Sales Associate
Exceeded sales quota by 35% through efficient account management
Implemented unique customer engagement techniques, resulting in significant increase in monthly active users
Promoted company’s services to potential clients, closing deals contributing to 16% growth in revenue
EDUCATION
Resume Worded University December 2019
Master of Business Administration (MBA) - Customer Relationship Management
Specialized Coursework in Customer Experience Management, Digital Marketing and E-commerce strategies
Resume Worded Academic Center January 2014
Bachelor of Arts - Sales and Marketing
Coursework included: Advanced Sales Techniques, Business Communication, Consumer Behavior Analysis, Strategic Marketing Planning
Recipient of the Excellence in Marketing Award for Outstanding Academic Performance
SKILLS
CRM Software: Salesforce, Oracle CRM, SAP CRM, Microsoft Dynamics, NetSuite CRM, Zoho CRM
Data Analysis: SQL, Excel (Pivot Tables, Macros), Google Analytics, R, Tableau, QlikView
Marketing Tools: HubSpot, Marketo, Google AdWords, SEO, SEM, Social Media Advertising
Interpersonal: Conflict Resolution, Negotiation, Persuasive Communication, Relationship Building
OTHER
Certifications: Certified Customer Experience Professional (CCXP), HubSpot Inbound Marketing Certification
Professional Development: Attendee of the Customer Relationship Management Conference 2018 & 2019
Volunteering: Provided career advice and mentorship to undergraduate students at the Resume Worded University, as part of the Alumni Network
Projects: Developed a comprehensive Customer Relationship Management strategy for a local non-profit, resulting in a 30% increase in donor retention

How do I add skills to a Customer Engagement Manager resume?

1
Review the job posting closely.

Go through the Customer Engagement Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Agile Methodologies, Customer Experience and Salesforce.com are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Customer Engagement and Strategy.

Add other common skills from your industry - such as Customer Relationship Management (CRM), Software as a Service (SaaS) and Customer Retention - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Sales, Business Analysis and Cross-functional Team Leadership - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Show examples of where you trained people.

On Customer Engagement Manager resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

5
Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Customer Engagement Manager resume, so try to include any examples of where you led a project or managed other people.

6
Use the exact job title.

Try to add the exact job title, Customer Engagement Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Customer Engagement Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Engagement Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Engagement Manager Skills and Keywords to Include On Your Resume

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Customer Engagement Manager Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
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Frequently Asked Questions

What hard skills should you include on a Customer Engagement Manager resume?

Some effective Customer Engagement Manager skills you can add to your resume include:

  • Customer Engagement
  • Customer Relationship Management (CRM)
  • Customer Experience
  • Software as a Service (SaaS)
  • Salesforce.com
  • Customer Retention
  • Strategy
  • Agile Methodologies

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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