Service Writer

Service Writer Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Service Writer job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Automotive
  • Inventory Management
  • Automotive Repair
  • Sales
  • Sales Management
  • Warranty
  • Customer Retention
  • Purchasing
  • Customer Service
  • Automotive Aftermarket
  • Retail
  • Operations Management
  • Automotive Parts
  • Fleet Management
  • Writing
  • Automotive Sales
  •   Show full list

Resume Skills: Service CRM Tools

  • Reynolds & Reynolds
  • ADP
  • Shoplink
  • Garage Partner

Resume Skills: Technical Knowledge

  • Knowledge of vehicle parts & repair processes
  • diagnostic techniques

Resume Skills: Communication

  • Effective customer communication & complaint handling
  • negotiation skills

Resume Skills: Additional Software

  • MS Office (Word, Excel, PowerPoint, Outlook)
  • Adobe Acrobat

Resume Skills: Technical

  • Vehicle Diagnostic Software
  • Fleet Management Software
  • Automotive Repair
  • Precision Measuring Tools
  • Schematics Interpretation
  • Power Tools
  • Hand Tools
  • Inventory Control
  • Parts Identification
  • Procurement
  • Pricing
  • Sales

Resume Skills: Computer

  • MS Office Suite
  • CAD Software
  • Inventory Management Software

Resume Skills: Other Professional

  • Quality Control
  • Safety Compliance
  • Problem Diagnostics
  • Preventative Maintenance
  • Vehicle Systems Knowledge
  • Records Maintenance

Resume Skills: Parts Management Software

  • Intelliquip
  • FleetPride
  • Fleetsoft
  • Epicor
  • Auto Plus

Resume Skills: Frameworks

  • Supply Chain Management
  • Vehicle Maintenance
  • Quality Controls
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Service Writer Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Service Writer Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Service Writer
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Senior Service Writer
Executed top-level customer service strategies and increased customer retention rate by 25%
Leveraged automotive expertise to troubleshoot and diagnose vehicular issues, increasing workshop efficiency by 30%
Accelerated automotive parts inventory management system, resulting in 20% cost reduction
Implemented a robust warranty system, which led to a decrease in post-repair issues by 40%
Spearheaded a dedicated sales initiative, boosting company's automotive aftermarket sales by 15%
Coached.com April 2019 - December 2021
Assistant Service Writer
Assisted in writing detailed service reports, increasing documentation accuracy by 30%
Participated in devising new sales strategies, leading to a 25% increase in sales
Contributed in overseeing automotive parts inventory, leading to a 10% reduction in loss
Goodyear Auto Service March 2016 - April 2019
Automotive Service Technician
Diagnosed and serviced a wide array of vehicles, resulting in increased customer satisfaction by 35%
Assisted with inventory management, minimizing unnecessary expenditures by 15%
Conducted routine pre- and post-service checks, reducing vehicle re-checks by 40%
EDUCATION
Resume Worded University June 2019
Master of Business Administration (MBA) - Vehicle Management Systems
Awarded Automotive Management Excellence Award for top academic performance
Resume Worded Institute January 2016
Certified Service Advisor (CSA)
Part-time alongside Automotive Service Technician role at Goodyear Auto Service
SKILLS
Service CRM Tools: Reynolds & Reynolds, ADP, Shoplink, Garage Partner
Technical Knowledge: Knowledge of vehicle parts & repair processes, diagnostic techniques
Communication: Effective customer communication & complaint handling, negotiation skills
Additional Software: MS Office (Word, Excel, PowerPoint, Outlook), Adobe Acrobat
OTHER
Certifications: Automotive Service Excellence (ASE) in Customer Service
Awards: “Best Service Writer” award at Coached.com (2020)
Volunteering: Mentor, Pathways to Automotive Success Program (2018- Present)
Professional Development: Attended Service Advisor Mastery Workshop (2017)
Your Name
Fleet Service Writer
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded February 2022 - Present
Senior Fleet Service Writer
Harnessed fleet management skills to maintain logs of 400+ commercial vehicles
Managed a team of junior service writers, overseeing the operations of the service writing department
Streamlined warranty claim process leading to a reduction of claim time by 30%
Maximized sales efficiency by implementing new sales tactics, increasing revenue by 25%
Revamped inventory management strategy for fleet parts which reduced budgetary constraints by 15%
Coached.com July 2018 - February 2022
Fleet Service Writer
Led the development of a refined purchasing strategy, cutting costs by 20%
Improved customer service satisfaction by following up post-services, resulting in a 15% increase in return customers
Collaborated with senior service writers, improving mechanic dispatch coordination by 30%
Jiffy Lube June 2015 - July 2018
Automotive Technician
Provided input in purchasing auto parts, making acquisition 25% more efficient and accurate
Offered detailed vehicle servicing reports for customer record, improving transparency by 100%
Maintained a diverse range of automotive aftermarket supplies, ensuring the availability of parts as and when needed
EDUCATION
Resume Worded Institute May 2018
Master of Mechanical Engineering - Automotive Focus
Specialized in Automotive Maintenance and Troubleshooting
Resume Worded Academic Center May 2015
Bachelor of Science - Mechanical Engineering
Relevant coursework: Thermodynamics, Material Properties, Machine Tools and Techniques
Awards: Dean's List 2013 (Top 10%), Mechanical Innovation Award (2014)
SKILLS
Technical Skills: Vehicle Diagnostic Software, Fleet Management Software, Automotive Repair, Precision Measuring Tools, Schematics Interpretation, Power Tools, Hand Tools
Computer Skills: MS Office Suite (Advanced), CAD Software (Intermediate), Inventory Management Software (Advanced)
Other Professional Skills: Quality Control, Safety Compliance, Problem Diagnostics, Preventative Maintenance, Vehicle Systems Knowledge, Records Maintenance
OTHER
Certifications: ASE Certified Automotive Technician (2017), Vehicle Repair and Maintenance Certificate (2020)
Professional Development: Attended the Annual Fleet Service Conference (2019, 2020, 2021), Completed Advanced Workshop on Fleet Management (2021)
Volunteering: Volunteer Mechanic, Local Community Garage (Regular weekend volunteer for maintenance and repair of vehicles belonging to underprivileged community members)
Your Name
Parts Advisor
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded March 2022 - Present
Senior Parts Advisor
Identified need for a new automotive aftermarket products line, growing company's market presence by 25%
Optimized sales management process, reducing wasted resources by 20%
Developed strategic purchasing procedures to streamline automotive parts acquisition, increasing efficiency by 30%
Cultivated strong team ethos, fostering a supportive team environment that increased productivity by 15%
Managed the company's parts operations, enhancing operations management efficiency by 20%
Coached.com November 2018 - March 2022
Parts Advisor
Skills in automotive parts led to a 15% reduction in cost from suppliers
Implemented new retail strategies, bolstering overall sales by 35%
Coordinated with service writers to ensure accurate part ordering, leading to a decrease in order errors by 30%
Valvoline August 2016 - October 2018
Auto Parts Sales
Enhanced automotive sales by implementing effective retail strategies, leading to a 15% increase in monthly sales
Managed inventory, reducing shortage by 10%
Strengthened customer relationships, leading to an increase in return purchases by 20%
EDUCATION
Resume Worded University August 2018
Master of Business Administration - Supply Chain Management
Concentration in Auto Parts Procurement and Distribution
Resume Worded Institute May 2016
Bachelor of Engineering - Mechanical
Specialized Coursework: Vehicle Design, Production Systems
Awards: Dean's List 2016 (Top 10% in class)
SKILLS
Parts Management Software: Intelliquip, FleetPride, Fleetsoft, Epicor, Auto Plus
Technical Skills: Inventory Control, Parts Identification, Procurement, Pricing, Sales
Frameworks: Supply Chain Management, Vehicle Maintenance, Quality Controls
OTHER
Certifications: Certified Automotive Warehouse Distributor (AWDA) - Auto Care Association
Projects: On-hand Project: Optimised inventory system to increase efficiency by 30%
Leadership & Volunteering: Auto Parts Mentoring Program (Mentor), Resume Worded Foundation (Volunteer)

How do I add skills to a Service Writer resume?

1
Review the job posting closely.

Go through the Service Writer posting you're applying to, and identify hard skills the company is looking for. For example, skills like Warranty, Sales and Purchasing are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Automotive Repair and Automotive.

Add other common skills from your industry - such as Inventory Management, Sales Management and Customer Retention - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Retail, Automotive Parts and Customer Service - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Emphasize your communication skills.

Communication is often an important component of the role of a Service Writer, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

5
Use the exact job title.

Try to add the exact job title, Service Writer, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Service Writer Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Service Writer job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Service Writer Skills and Keywords to Include On Your Resume

Service Writer Soft Skills

Here are common soft skills that appear on Service Writer job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Service Writer Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
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Customer Service Supervisor


Resume Example
Entry Level Customer Service Representative


Resume Example
Field Service Technician


Resume Example
Environmental Service Technician


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Frequently Asked Questions

What hard skills should you include on a Service Writer resume?

Some popular Service Writer hard skills are Automotive, Inventory Management, Automotive Repair, Sales, Sales Management, Warranty, Customer Retention and Purchasing.

Depending on the job you apply to, skills like Retail, Customer Service, Writing, Automotive Aftermarket and Automotive Parts can also be good to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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