Quantify Your Experience
Mentioning that you have 'Managed 1000+ devices in real-time' serves as a concrete proof of your hands-on experience. It shows you've been in the trenches, managing a large scale operation, and can handle the pressure that comes with it. It's always beneficial to quantify your achievements, as numbers speak louder than words.
Demonstrate Broad Skill Set
'Hardware & Software Troubleshooting' is a broad skill set that is highly desirable in the IT industry. By including this, you are projecting yourself as a holistic IT Support professional who can handle a wide array of technical problems. This versatility is often sought after by employers as it reduces their dependency on multiple resources for different tasks.