Vice President Customer Service

Vice President Customer Service Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Vice President Customer Service job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

  • Banking
  • Credit
  • Loans
  • Contact Centers
  • Strategy
  • Customer Relationship Management (CRM)
  • Risk Management
  •  Find out what your resume's missing
  • Cross-functional Team Leadership
  • Retail Banking
  • Credit Analysis
  • Financial Services
  • Business Process Improvement
  • Account Management
  • Customer Experience
  • Vendor Management
  • Business Analysis
  • Strategic Partnerships
  • Change Management
  • Operations Management
  • Business Development

  •   Show full list
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Vice President Customer Service Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Vice President Customer Service Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Vice President Of Services
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2019 - Present
Vice President of Services
Initiated a company-wide transformation by introducing cutting-edge healthcare information technology (HIT) systems which boosted operational efficiency by 35%
Developed and implemented comprehensive business development strategies, resulting in 54% increase in new business within two years
Led an extensive vendor management program, mitigating risk, and enhancing vendor performance by 43%
Spearheaded the execution of a strategic planning procedure that increased portfolio value by $1.3 million
Implemented rigorous risk management procedures that resulted in the avoidance of potential substantial financial losses and safeguarded company assets January 2015 - December 2018
Director of Business Services
Managed a team of 15, fostering a productive work environment that exceeded company-wide productivity by 19%
Formulated and executed revenue growth strategies that led to a 32% increase in annual sales
Played a pivotal role in the contract negotiation with key stakeholders, reducing company expenses by 20%
Bank of America February 2010 - December 2014
Senior Manager, Financial Services
Streamlined the Business Process Improvement (BPI) procedure, resulting in a 15% reduction in operational costs
Led credit analysis and portfolio management, increasing the portfolio's health by 22%
Implemented an innovative financial analysis model which improved forecast accuracy by 28%
Strategic Planning & Management: Corporate Strategies, Change Management, Risk Management, Budgeting, Resource Allocation, Service Delivery
Team Leadership: Team Development, Delegation, Performance Management, Conflict Resolution, Motivation, Mentoring
Business Tools & Software: Microsoft Office, Google Suite, CRM tools, Slack, Trello, Project Management Software
Communication: Business Writing, Presentation, Negotiation, Influencing, Stakeholder Communication, Intercultural Communication
Certifications: Project Management Professional (PMP, 2016), Certified Financial Services Auditor (CFSA, 2014)
Leadership & Volunteering: Board Member - Resume Worded Foundation, Volunteer - Business Mentoring Program, United Way
Professional Membership: Member, American Management Association (AMA), Member, Financial Services Professionals (FSP)
Publications & Speaking Engagement: Keynote Speaker at National Business Services Conference, Author: 'Leading with Empathy in Financial Services'
Your Name
Director of Business Services
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE January 2020 - Present
Director of Business Services
Delivered key strategies for business development, achieving a 35% increase in new partnerships
Spearheaded healthcare consulting initiatives which enhanced service delivery by 38%
Managed a portfolio of services contracts, contributing to a 45% increase in annual revenue
Infused healthcare management principles, improving service delivery efficiency by 27%
Implemented credit risk policies, mitigating losses and securing financial integrity of the company
Resume Worded July 2015 - December 2019
Senior Services Manager
Innovation of business analysis framework drove a 20% improvement in project delivery times
Led a banking project with a value of $5 million, successfully meeting all deliverables within budget and schedule
Pioneered a contract negotiation approach which safeguarded company interest and saved 12% on agreements
Wells Fargo June 2010 - June 2015
Financial Services Associate
Spearheaded business process enhancement initiatives, saving $1M annually
Assisted in the implementation of a strategic plan which improved product delivery by 25%
Managed a diverse portfolio of financial services, achieving a 18% increase in customer satisfaction
Resume Worded Institute September 2012
Executive Master of Business Administration
Specialization in Strategic Management and Corporate Leadership
Resume Worded University May 2010
Bachelor of Business Administration - Financial Management
Minor in Marketing
Dean's List 2008 (Top 5%), Dean's List 2009 (Top 3%)
Management Methods: Lean Six Sigma, SOA Governance, MDM, Project Life Cycle Management
Software: MS Office Suite (Expert), Google G Suite, SAP, MS Access, Oracle, SQL Server
Financial and Analytical Skills: Budget planning, Fund Allocation, Risk Management, Data Analysis, Revenue Growth
Languages: English (Native), Spanish (Conversational), French (Basic)
Certifications: Lean Six Sigma Green Belt (2020), Certified Associate in Project Management (2016)
Leadership & Volunteering: President, Business Network International (2018-2020), Volunteer, National Financial Educators Council (2018 - 2020)
Projects: Developed strategy to streamline service operations, resulting in 30% process improvement across departments
Courses: Service Operations Management - Harvard Business School (2017), Strategic Leadership and Management - University of Illinois (2016)
Your Name
Strategy and Business Development Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded March 2018 - Present
Strategy and Business Development Manager
Developed business strategies that increased market share by 25%
Enhanced contract negotiation process, saving company resources by 15% annually
Pioneered the use of healthcare IT to streamline service delivery, gaining 30% more customer engagements
Implemented a strong credit risk monitoring system that reduced bad loans by 20%
Managed a team involved in healthcare consulting services, generating an annual revenue growth of 18% July 2013 - February 2018
Business Services Associate
Lead role in vendor management initiatives resulting in 10% cost saving on procurement
Implemented business development strategies resulting in annual revenue growth of 15%
Collaborated tightly with the financial services team for successful portfolio management
Goldman Sachs January 2008 - June 2013
Business Analyst
Spearheaded a project using business process improvement methodology which saved the company $800K annually
Assisted with the implementation of a robust risk management system
Engaged in successful contract negotiations with potential clients
Strategy: Strategic Planning, Strategic Partnerships, Go-to-Market Strategy, Business Process Improvement, SWOT Analysis
Business Development: Salesforce (Proficient), CRM, Negotiation, Lead Generation, Client Relationship Management
Analytics: Data Visualization, SQL (Intermediate), Google Analytics (Advanced), Excel (Advanced), Financial Modeling
Certifications: Six Sigma Yellow Belt Certification (2015), Business Development Professional (2013)
Leadership & Volunteering: Board Member - Local Chamber of Commerce (2019 - Present), Mentor - Resume Worded Mentorship Program (2015 - Present)
Awards & Accolades: Resume Worded 'Innovation Champion' 2019, Goldman Sachs 'Rising Star' 2010

How do I add skills to a Vice President Customer Service resume?

Review the job posting closely.

Go through the Vice President Customer Service posting you're applying to, and identify hard skills the company is looking for. For example, skills like Cross-functional Team Leadership, Loans and Banking are possible skills. These are skills you should try to include on your resume.

Add industry skills like Customer Relationship Management (CRM) and Strategy.

Add other common skills from your industry - such as Credit, Contact Centers and Risk Management - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Financial Services, Strategic Partnerships and Business Analysis - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Emphasize your communication skills.

Communication is often an important component of the role of a Vice President Customer Service, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Use the exact job title.

Try to add the exact job title, Vice President Customer Service, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Vice President Customer Service Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Vice President Customer Service job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Vice President Customer Service Skills and Keywords to Include On Your Resume

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Vice President Customer Service Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Customer Service Representative

Resume Example
Customer Service Manager

Resume Example
Customer Service Supervisor

Resume Example
Entry Level Customer Service Representative

Resume Example
Director of Customer Service

Resume Example
Field Service Technician

Browse Skills from Similar Jobs

Frequently Asked Questions

What hard skills should you include on a Vice President Customer Service resume?

On top Vice President Customer Service resumes, skills like Banking, Credit, Loans, Contact Centers, Strategy, Customer Relationship Management (CRM), Risk Management and Cross-functional Team Leadership appear most often.

Depending on the exact role you're applying to, skills like Financial Services, Strategic Partnerships, Operations Management, Business Analysis and Retail Banking can also be effective keywords to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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