Ticket Agent

Ticket Agent Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Ticket Agent job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category

Resume Skills: Reservation Systems

Resume Skills: Customer Service

Resume Skills: Technical

Resume Skills: Administrative

Resume Skills: Tour Management

Resume Skills: Event Management

Resume Skills: Languages

Resume Skills: GDS Systems

Resume Skills: Travel Solutions

Resume Skills: Language Proficiency

Resume Skills: Tourism and Hospitality Software

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Ticket Agent Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Ticket Agent Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Ticket Agent
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
Southwest Airlines March 2019 - Present
Senior Ticketing Agent
Boosted ticket sales by 30% through targeted marketing strategies, leveraging customer data analytics to create personalized offerings
Transformed customer service methods, driving a 45% reduction in client complaints regarding booking procedures
Successfully managed a team of 15 junior agents, ensuring a seamless ticketing process and facilitating trade knowledge transfer
Resume Worded June 2016 - February 2019
Ticketing Agent
Excelled in cross-selling auxiliary services, enhancing passenger experience and increasing revenues in airline services by 50%
Played a key role in developing customer-centric outreach programs on social media which led to 40% increased customer engagement
Meticulously handled cash transactions, resulting in zero errors throughout the tenure
Orbitz Worldwide February 2014 - June 2016
Ticket Sales Representative
Enhanced the customer service process by implementing calculated operational efficiency measures, reducing support issues by 60%
Conducted rigorous market research to establish competitive ticket prices which resulted in a 20% increase in ticket sales
Successfully coordinated events, meeting logistical requirements efficiently and ensuring optimal customer satisfaction
Resume Worded Academic Center July 2015
Certification in Advanced Customer Service Techniques
Participated in user-friendly software training, honing skills in reservation systems and ticketing procedures
Resume Worded University May 2013
Bachelor of Science - Hospitality and Tourism Management
Focused coursework on travel arrangements and coordination, group travel facilitation, and customer satisfaction metrics
Reservation Systems: Sabre, Galileo, Worldspan, Amadeus, Apollo
Customer Service Skills: Problem-solving, Complaint Resolution, Cultivating Repeat Business, Improving Guest / Passenger Experience
Technical Skills: Microsoft Office (Word, Excel, PowerPoint), CRM (Salesforce, Zoho, HubSpot), Multilingual (Spanish-Advanced, French-Conversational)
Administrative Skills: Ticketing, Seat Assignments, Fare Calculations, Refunds, Itinerary Changes
Awards: Customer Satisfaction Award, Southwest Airlines (2020)
Professional Development: Attended airline operations and ticketing workshop (2018)
Volunteering: Volunteer, Habitat for Humanity – Assisting in local home construction projects
Your Name
Travel Consultant
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
American Airlines April 2018 - Present
Head Travel Consultant
Spearheaded destination research and planning initiatives, resulting in a 25% increase in booked exotic destinations
Championed team of 25 travel consultants, enhancing team efficiency by 35% through strategic work allocation
Increased company revenue by 30%, through creative strategies in upselling additional travel services
Coached.com January 2016 - April 2018
Senior Travel Consultant
Facilitated comprehensive travel management procedures, enhancing customer experience and increasing company's reputation
Introduced a new method of utilizing social media channels such as Facebook to reach a wider audience, resulting in 30% increase in customer inquiries
Applied in-depth knowledge of commercial aviation to improve ticket booking procedures, reducing client complaints by 40%
Expedia, Inc. December 2014 - December 2015
Customer Service Representative
Mastered handling customer queries regarding flight reservations, hotel bookingsand transportation arrangements
Achieved a record of excellent customer satisfaction, resulting from the delivery of premium customer service
Improved company’s public image by managing customer complaints effectively, achieving a 35% drop in escalated issues
Resume Worded University May 2016
Master of Business Administration - Tourism and Hospitality Management
Graduated Magna Cum Laude, concentration in Strategic Hospitality Management
Resume Worded Academic Center November 2014
Certification in Airline Ticketing and Reservation Systems
Completed alongside full-time position - Expedia, Inc.
GDS Systems: Amadeus, Sabre, Apollo, Worldspan, Travelport
Travel Solutions: Booking.com, Expedia, Priceline, Orbitz, Kayak, Trivago
Language Proficiency: English (Native), French (Fluent), Spanish (Conversational), Mandarin (Basic)
Tourism and Hospitality Software: Tourwriter, Rezdy, Checkfront, TrekkSoft, Cloudbeds
Certifications: Certified Travel Consultant - The Travel Institute
Projects: Organized and led a successful group tour to South Africa for 25 passengers, including itinerary development, accommodations booking, and tour guiding
Professional Affiliations: Member of the American Society of Travel Advisors (ASTA), 2016-present
Awards: Recipient - Pinnacle Award for Sales Achievement, American Airlines, 2019
Your Name
Tour Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
Lonely Planet November 2018 - Present
Senior Tour Coordinator
Orchestrated tours for over 1000 customers, maintaining a 99% customer satisfaction rate
Boosted sales by 25% by implementing a sustained dialogue with clients via email and social media platforms
Structured customized package tours, resulting in 40% revenue increment
Coached.com March 2016 - October 2018
Tour Coordinator
Skillfully coordinated team of tour operators, resulting in conduction of tours without any operational flaws
Leveraged strong understanding of aviation industry trends to deliver effective travel consulting, resulting in high customer retention
Pioneered customer-focused approach to handling enquires, influencing a 45% increase in booking rates
Trip.com January 2014 - February 2016
Tour Guide
Applied expansive historical and cultural knowledge to provide enriching experiences for tourists
Received excellent feedback for responsibility and friendliness, fostering positive atmosphere on tours
Assisted in planning and execution of large-scale events, achieving 100% success rate in meeting requirements and deadlines
Resume Worded University August 2016
Master of Business Administration, Travel and Tourism Management
Concentrated in Sustainable and Responsible Tourism Management
Resume Worded Institute December 2015
Certification in Event Management and Planning
Specialized in Corporate and Group Travel Event Planning
Gained practical experience in organizing and leading multi-day tours
Tour Management: Itinerary Development, Group Coordination, Pricing Strategies, Budgeting, Safety Guidelines
Event Management: Event Planning, Venue Selection, Negotiation, Event Promotion, Vendor Management
Administrative: Excel, Word, PowerPoint, G Suite
Languages: English (Native), Spanish (Conversational), Italian (Basic)
Certifications: Certified Tour Professional (CTP) - National Tour Association (NTA), First Aid and CPR Certified
Leadership & Volunteering: Association of Tour Professionals (ATP) - Chapter Secretary, Volunteered as Tour Guide for Local Heritage Walks
Projects: Developed and launched ‘Eco Friendly Tourism’ initiative at Lonely Planet, increasing eco-tour bookings by 30%

How do I add skills to a Ticket Agent resume?

Review the job posting closely.

Go through the Ticket Agent posting you're applying to, and identify hard skills the company is looking for. For example, skills like Airlines, Commercial Aviation and Aviation are possible skills. These are skills you should try to include on your resume.

Add industry skills like Sales and Ticket Sales.

Add other common skills from your industry - such as Social Media, Ticketing and Customer Service - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Airports, Research and Cash Handling - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Use the exact job title.

Try to add the exact job title, Ticket Agent, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Ticket Agent Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Ticket Agent job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Ticket Agent Skills and Keywords to Include On Your Resume

Ticket Agent Soft Skills

Here are common soft skills that appear on Ticket Agent job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual Ticket Agent recruiter sees it. For free.

Ticket Agent Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Purchasing Agent

Resume Example
Entry Level Real Estate Agent

Resume Example

Resume Example
Highlights (Free)

Resume Example
Modern Two-Column

Resume Example
Clean Modern

Browse Skills from Similar Jobs

Frequently Asked Questions

What hard skills should you include on a Ticket Agent resume?

On top Ticket Agent resumes, skills like Ticketing, Ticket Sales, Airlines, Social Media, Customer Service, Commercial Aviation, Sales and Aviation appear most often.

Depending on the exact role you're applying to, skills like Research, Cash Handling, Event Planning, Transportation and Airports can also be effective keywords to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

© 2024 Resume Worded. All rights reserved.

Get expert insights from hiring managers