Support Team Lead

Support Team Lead Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Support Team Lead job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Technical Support
  • ITIL
  • Coaching
  • Nonprofit Organizations
  • Change Management
  • Customer Service
  • Business Analysis
  •  Find out what your resume's missing
  • Teaching
  • Management
  • Stakeholder Management
  • Windows Server
  • Project Management
  • Microsoft Access
  • Performance Management
  • Program Management
  • Leadership Development
  • Business Process Improvement
  • Troubleshooting
  • Customer Support
  • Computer Hardware
  • System Administration
  • Databases
  • Active Directory
  • SQL
  • Windows
  • Software Documentation
  • Networking
  • Jira
  • Software Installation
  • Operating Systems
  • Windows 7

  •   Show full list

Resume Skills: Software

Resume Skills: Technical

Resume Skills: Certifications

Resume Skills: Languages

Resume Skills: Operating Systems

Resume Skills: Management

Resume Skills: Programming Languages

Resume Skills: Network Protocols

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Support Team Lead Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Support Team Lead Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Support Team Lead
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded May 2020 - Present
Support Team Lead
Transformed customer service protocols by employing ITIL service management, increasing ticket resolution efficiency by 40%
Implemented dynamic training programs that strengthened technical support skills, with agents improving scorecards by an average of 15%
Fostered a culture of continuous learning, leading to a reduction in handle time by 20%
Revolutionized outdated processes through strategic change management initiatives, increasing team efficiency by 29%
Coached 10+ team members, cultivating a client-focused culture that boosted customer satisfaction ratings by 35% January 2017 - May 2020
Support Analyst
Maximized system functionality by accurately troubleshooting software and hardware issues, reducing system downtime by 60%
Adopted a solutions-driven mindset, resulting in quicker turnaround times and a 20% increase in productivity
Strengthened stakeholder relations through proficient project management, ensuring the delivery of high quality IT services
Devised and implemented business process improvements, enhancing team performance by 18%
Spearheaded and organized regular team-building initiatives, resulting in improved morale and teamwork
Microsoft April 2014 - December 2016
Technical Support Rep
Assessed and remedied system software issues, leading to a 30% reduction of ticket escalations
Assisted in staff training and development, utilizing teaching methodologies, resulting in team efficiency increase by 15%
Conducted thorough system administration tasks, ensuring maximum functionality and reduced issues by 35%
Resume Worded Institute Dec 2020
Certification in IT Support Specialist
Intensive training in system network troubleshooting and configuration
Resume Worded University May 2014
Bachelor of Science in Computer Engineering
Emphasis on software development and IT support operations
Recognized with the Distinguished Graduate Award for exemplary performance
Software Proficiencies: Microsoft Office Suite, MySQL, Python, JIRA, ZenDesk, ServiceNow
Technical Skills: IT Troubleshooting, System Administration, Network Configuration, Database Management
Certifications: CompTIA A+, CompTIA Network+, ITIL v3 Foundations
Languages: English (Native), Spanish (Conversational), Mandarin (Basic)
Certifications: CompTIA Security+ (2021), Cisco Certified Network Associate (CCNA) Routing & Switching (2020)
Leadership & Volunteering: Mentor for 'Tech For Good', a non-profit organization offering free coding workshops for underrepresented youth
Projects: Developed an internal ticketing system improving issue resolution time by 25%
Awards: Received the Spotlight Award for exceptional customer service (2018, 2019)
Your Name
Technical Support Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE July 2020 - Present
Technical Support Supervisor
Spearheaded strategic initiatives that increased productivity and ticket resolution by 30%
Instituted an innovative approach to handling non-profit organization hardware concerns, decreasing service turnaround times by 20%
Guided team of 15 in delivering high-quality technical support services, increasing Customer Satisfaction Score (CSAT) by 25%
Conducted comprehensive system administration routinely, eliminating potential technical glitches by 40%
Exploited business analysis techniques to identify process improvement opportunities, resulting in a 15% uptick in operational efficiency
Resume Worded March 2017 - June 2020
Senior Support Specialist
Decreased technical support ticket backlog by 30% through efficient issue management
Participated in project management efforts, streamlining processes and improving department performance by 18%
Provided expert resolution to complex client issues, resulting in a 35% reduction of escalated tickets
Assisted in the development of a customer service training program, boosting team knowledge levels and efficiency by 15%
Dell January 2015 - February 2017
Customer Support Representative
Managed effective troubleshooting of customer issues, decreasing repeat concerns by 25%
Carried out rigorous system administration tasks, leading to improvement in system functionality by 20%
Championed customer-centered approach, realizing a 30% improvement in customer satisfaction metrics
Resume Worded Institute June 2020
Certification in IT Service Management
Learned advanced techniques for providing IT solutions
Resume Worded University December 2014
Bachelor of Science in Computer Information Systems
Specialization in System Analysis and Design
Awards: Resume Worded Scholarship, Dean's List 2014 (Top 10%)
Software: Zendesk, JIRA, NetSuite
Operating Systems: Windows, Mac OS, Linux
Programming Languages: Python, Java, HTML
Network Protocols: TCP/IP, FTP, HTTP, SSH
Certifications: Cisco Certified Network Professional(CCNP), ITIL Foundations Certification
Leadership & Volunteering: Tech Support Team Lead at local Youth Tech Education Program
Professional Development: Attended annual DEFCON Conference for Cybersecurity
Projects: Created open-source debugging tool software, well-received within the tech community
Your Name
Support Operations Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded December 2020 - Present
Support Operations Manager
Directed a cross-functional team of technical support analysts, lowering error rates by 25%
Incorporated business process improvement strategies, resulting in an efficiency increase of 20%
Enriched the team's performance management by introducing new KPI's and goals, raising productivity by 30%
Championed customer support solutions through creative problem-solving, reducing escalations by 36%
Instilled leadership development programs, resulting in 2 team members being promoted to team leaders June 2017 - November 2020
Senior Technical Support Analyst
Undertook project management duties, ensuring seamless operation and a 20% project delivery improvement
Identified and implemented an efficiency-boosting change management initiative, escalating team efficiency by 25%
Shielded 100% of SLA commitments by delivering high quality software and hardware troubleshooting
Performed Tier 2 support on Windows server and MS Access, reduced server downtime by 30%
IBM April 2014 - May 2017
IT Support Specialist
Resolved technical issues promptly, improving service levels by 25%
Facilitated weekly training sessions on software upgrades, resulting in 30% decline in software-related queries
Consistently met 95% of personal performance targets, bolstering overall team performance and efficiency
Resume Worded Institute August 2019
Certified IT Service Management Professional
Understanding of ITIL and IT service delivery best practices
Resume Worded University May 2014
Master of Business Administration - Information Technology
Emphasis on IT Project Management and Strategic Information Systems
Technical Skills: WebEx, Zendesk, HTML, CSS, JavaScript, SQL
Operating Systems: Windows, Linux, macOS, Android, iOS
Software: MS Office Suite, Adobe Creative Suite, CRM Systems
Management: Project Management, Team Leadership, IT Service Delivery, Change Management
Certifications: Advanced Certificate in IT Project Management (2021), Agile Scrum Master Certification (2020)
Volunteering: Tech Support Volunteer - Code for America (2018 - 2020)
Projects: Initiated and led the CIO Tech Forum at, a monthly meeting to share industry trends and insights (2017 - 2020)
Professional Memberships: Member - Technology Services Industry Association (TSIA)

How do I add skills to a Support Team Lead resume?

Review the job posting closely.

Go through the Support Team Lead posting you're applying to, and identify hard skills the company is looking for. For example, skills like Nonprofit Organizations, Coaching and Technical Support are possible skills. These are skills you should try to include on your resume.

Add industry skills like ITIL and Change Management.

Add other common skills from your industry - such as Business Analysis, Customer Service and Teaching - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Databases, Performance Management and Management - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Emphasize accomplishments that involved a team.

Teamwork is a common competency hiring managers look for, particularly for Support Team Lead roles, so include at least 1-2 examples of accomplishments that involved leading a team, or collaborating with others to complete a project.

Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Support Team Lead resume, so try to include any examples of where you led a project or managed other people.

Use the exact job title.

Try to add the exact job title, Support Team Lead, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Support Team Lead Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Support Team Lead job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Support Team Lead Skills and Keywords to Include On Your Resume

Support Team Lead Soft Skills

Here are common soft skills that appear on Support Team Lead job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Leadership

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Resume Skills and Keywords from Related Jobs

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

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Support Team Lead Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Logistics Support Specialist

Resume Example
Desktop Support Representative

Resume Example
Desktop Support Analyst

Resume Example
Desktop Support Specialist

Resume Example
Desktop Support Engineer

Resume Example
Software Support Technician

Browse Skills from Similar Jobs

Frequently Asked Questions

What are the top skills you should add to your Support Team Lead resume?

Here are some of the most popular skills we see on Support Team Lead resumes:

  • Technical Support
  • ITIL
  • Coaching
  • Nonprofit Organizations
  • Change Management
  • Customer Service
  • Business Analysis
  • Teaching

What are the differences in resume skills between a Desktop Support Team Lead and a Technical Support Team Lead?

If you are writing a Desktop Support Team Lead resume, try to emphasize skills like Active Directory, Technical Support, Windows 7, Windows XP, Microsoft Endpoint Configuration Manager, Windows 10, Laptops and Citrix.

Similarly, if you are writing a Technical Support Team Lead resume, emphasize skills like Linux, Cloud Computing, Microsoft Exchange, Software Documentation, SQL, Internet Protocol Suite (TCP/IP), Information Technology and Microsoft SQL Server.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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