Skill Profile

Service Executive

Improve your resume's success rate by using these Service Executive skills and keywords.

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Service Executive
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Service Executive Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Service Executive job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Customer Service
  • Account Management
  • Customer Relationship Management (CRM)
  • Microsoft Access
  • Sales
  • Social Media
  • Service Delivery
  •  Find out what your resume's missing
    •
  • Event Management
  • Customer Experience
  • Management
  • Financial Analysis
  • Team Spirit
  • Financial Services
  • External Audit
  • Event Planning
  • Hospitality
  • Hotel Management
  • Front Office
  • Hospitality Management
  • Opera
  • Property Management Systems
  • Tourism
  • Food & Beverage
  • Guest Service Management
  • Pre-opening
  • MICROS

    •   Show full list

Resume Skills: Customer Relations

Resume Skills: Software

Resume Skills: Techniques

Resume Skills: Business

Resume Skills: Sales

Resume Skills: Customer Service

  • Customer Support
  • Public Relations
  • Troubleshooting
  • Complaint Resolution
  • CRM Management
  • Phone Etiquette
  • Complaint Handling
  • SLA Management
  • Call Center Tools
  • Live Chat Support
  • CRM Systems (Salesforce, Zoho, HubSpot)
  •  Match your resume to these skills
    •

Resume Skills: Languages

Resume Skills: Technical

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Service Executive Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Service Executive Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Service Executive
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com July 2019 - Present
Senior Service Executive
Introduced an external audit process ensuring 100% compliance with industry standards, receiving a commendation from management
Improved account management practices, leading to a 10% annual growth in client accounts
Championed the usage of CRM in the management of customer relations, leading to a 15% increase in overall customer satisfaction
Promoted the sense of team spirit immensely by initiating weekly brainstorming sessions, which led an increased overall productivity by 20%
Led team to exceed service delivery targets by acting proactively to potential service bottlenecks, resulting in an 18% efficiency increase
Microsoft Corporation March 2017 - June 2019
Service Executive
Oversaw a successful financial analysis project resulting in 23% budget surplus while maintaining high-quality standards
Boosted customer experience feedback to 98.5% by implementing weekly communication channels and personalized customer service
Managed a customer service team of 15, achieving a 25% reduction in complaints year over year
Implemented hospitality measures that maintained the front office's stellar reputation and resulted in positive reviews
Resume Worded January 2015 - February 2017
Customer Relationship Officer
Introduced new social media marketing tools that increased the company's online presence by 40%
Converted customer feedback into actionable changes leading to 11% increase in customer retention
Processed intricate customer inquiries through Microsoft Access system across multiple service platforms, improving first call resolution by 15%
EDUCATION
Resume Worded Academic Center June 2017
Masters of Business Administration (MBA) - Specialized in Customer Service
Thesis: Improving Customer Service in Tech Industries
Resume Worded University December 2014
Bachelor of Science - Business Management
Chancellor's List 2014 (Top 5%)
Completed customer service internship with regional corporation
SKILLS
Customer Relations: Customer Retention, Resolving Customer Complaints, B2B and B2C relations, Influential Communication
Software: Microsoft Office Suite, SAP, Salesforce, Zendesk
Techniques: Conflict Resolution, Training & Development, Performance Reports, Root Cause Analysis
Business Skills: Strategic Planning, Project Management, Competitive Analysis, Business Development
OTHER
Certifications: Certified Customer Service Manager (CCSM) - 2019
Leadership & Volunteering: Coach at local Toastmasters Club, Mentoring new hire at Coached.com
Projects: Developed new customer retention strategy at Microsoft Corporation resulted in 23% decrease in turnover
Your Name
Senior Customer Service Representative
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded February 2018 - Present
Service Executive
Redesigned the property management systems to handle increased workload, resulting in a 13% increase in operational efficiency
Initiated financial services that expanded the company's revenue base by 15% annually
Developed an event management framework that improved client engagement by 30%, which in turn decreased client churn
Drove a 20% increase in qualified leads through targeted sales outreach and thorough account management
Enhanced customer service through innovative CRM strategies, improving customer loyalty scores by 18%
Coached.com June 2016 - January 2018
Assistant Service Executive
Led a successful hotel management project that increased room utilization by 22%
Implemented a proactive service delivery approach that increased customer satisfaction scores by 26%
Bolstered team spirit by establishing a mentorship program resulting in a more cohesive team and a 15% decrease in staff turnover
Amazon February 2014 - May 2016
Customer Service Officer
Handled high-pressure customer service situations, achieving a 65% reduction in escalated calls
Improved CRM practices resulting in a 24% increase in customer retention
Conducted regular financial audits to ensure the company's compliance with financial regulations
EDUCATION
Resume Worded Institute June 2016
Certified Customer Experience Professional (CCXP)
Part-time certification alongside my role at Coached.com
Resume Worded University May 2014
Bachelor of Science - Business Administration
Specialization in Customer Relationship Management
SKILLS
Customer Service: Complaint Handling, SLA Management, Call Center Tools, Live Chat Support, CRM Systems (Salesforce, Zoho, HubSpot)
Technical: MS Office Suite, Google Workspace, Ticketing Systems (Zendesk, Freshdesk), Reporting Analytics Tools
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Courses: Service Excellence: Delivering Professional Customer Service (Udemy), Persuasive Communication Techniques (Coursera)
Projects: Led implementation of Chatbot AI system in Resume Worded, resulting in 20% faster customer responses
Awards & Recognition: Customer Service Star of the Year (2018, Resume Worded), Rising Star Award (2015, Amazon)
Volunteering: Volunteer, Local Food Bank (Assisted in organizing and delivering food packages to low-income families, 2014-Present)
Your Name
Account Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com September 2020 - Present
Service Executive
Directed the conceptualization and execution of large-scale events, increasing ticket sales by 38%
Applied strong financial analysis acumen to identify cost-saving opportunities, leading to yearly savings of $20,000
Improved overall service delivery efficiency by 33% through consistent monitoring and enhancements of Opera systems
Cultivated a team atmosphere rooted in strong professional relationships and mutual accountability, resulting in increased employee satisfaction
Increased sales by 40% by developing strategic approaches to account management and client reaching
Resume Worded April 2017 - August 2020
Sales and Customer Service Manager
Grew hospitality management excellence by implementing progressive training programs, boosting guest satisfaction rates by an impressive 27%
Led a customer service team that creatively solved customer issues, achieving a 45% reduction in customer complaints over two years
Validated the company's commitment to composition by instituting external audits, ensuring compliance with industry and government standards
Hilton Hotels November 2014 - March 2017
Customer Service Representative
Maximized event planning efficiency, thereby increasing the number of events organized by 50%
Managed customer accounts meticulously, earning the company a rise in customer recommendation scores by 21%
Managed the front office operations during peak seasons ensuring smooth service delivery and customer satisfaction
EDUCATION
Resume Worded University March 2016
Master of Business Administration (MBA)
Focus on Sales and Marketing
Dean's List - 2014 (Top 5%)
Resume Worded Academic Center July 2014
Certified Professional in Customer Service (CPCS)
75 hours of in-depth customer service training
SKILLS
Sales: Upselling, Cross-selling, B2B sales, Negotiations, Key Account Management, Sales Forecasting
Customer Service: Customer Support, Public Relations, Troubleshooting, Complaint Resolution, CRM Management, Phone Etiquette
Languages: English (Native), Spanish (Conversational), French (Basic)
Software: MS Office Suite, Salesforce CRM, Zendesk, Slack, Zoom, Trello
OTHER
Certifications: Hubspot Inbound Sales Certification (2021), Certified Knowledge Manager (CKM) - 2020
Leadership & Volunteering: Salesforce Community Group Leader (2018-present), Chair - Sales Professionals Charity Run 2019
Professional Achievements: Customer Service Manager of the Year 2018, Resume Worded; Account Manager of the Quarter (Q3 2020), Coached.com
Courses: Advanced Sales Management Course, Udemy (2019), Effective Leadership and Management, Coursera (2018)

How do I add skills to a Service Executive resume?

1
Review the job posting closely.

Go through the Service Executive posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Service, Event Management and Social Media are possible skills. These are skills you should try to include on your resume.

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2
Add industry skills like Service Delivery and Customer Relationship Management (CRM).

Add other common skills from your industry - such as Account Management, Microsoft Access and Sales - into your resume if they're relevant.

Expand
3
Add skills into your work experience.

Incorporate skills - like Hospitality Management, External Audit and Event Planning - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Expand
4
Emphasize your communication skills.

Communication is often an important component of the role of a Service Executive, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

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5
Use the exact job title.

Try to add the exact job title, Service Executive, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Expand

Word Cloud for Service Executive Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Service Executive job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Service Executive Skills and Keywords to Include On Your Resume

Service Executive Soft Skills

Here are common soft skills that appear on Service Executive job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Teamwork
    Expand
  • Time Management
    Expand
  • Communication
    Expand
  • Team Leadership
    Expand
  • Customer Satisfaction
    Expand
  • Negotiation
    Expand
  • Problem Solving
    Expand
    • Working with Brokers
    • Leadership

    Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

    Resume Skills and Keywords from Related Jobs

    We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

    Get your Resume Instantly Checked, For Free

    Upload your resume and we'll spot the issues in it before an actual Service Executive recruiter sees it. For free.

    Service Executive Resume Templates

    Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

    Resume Example
    Customer Service Representative

    Customer Service Representative Resume Sample
    Go to Resume Page

    Resume Example
    Customer Service Manager

    Customer Service Manager Resume Sample
    Go to Resume Page

    Resume Example
    Customer Service Supervisor

    Customer Service Supervisor Resume Sample
    Go to Resume Page

    Resume Example
    Entry Level Customer Service Representative

    Entry Level Customer Service Representative Resume Sample
    Go to Resume Page

    Resume Example
    C-Level Executive Assistant

    C-Level Executive Assistant Resume Sample
    Go to Resume Page

    Resume Example
    Senior Executive Assistant

    Senior Executive Assistant Resume Sample
    Go to Resume Page

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    Frequently Asked Questions

    What hard skills should you include on a Service Executive resume?

    Some popular Service Executive hard skills are Customer Service, Account Management, Customer Relationship Management (CRM), Microsoft Access, Sales, Social Media, Service Delivery and Event Management.

    Depending on the job you apply to, skills like Food & Beverage, Event Planning, Opera, External Audit and Hospitality Management can also be good to include on your resume.

    What are the differences in resume skills between an Account Service Executive and a Client Service Executive?

    If you are writing an Account Service Executive resume, try to emphasize skills like Account Management, Business Development, Solution Selling, Sales Process, Software as a Service (SaaS), Customer Relationship Management (CRM), Salesforce.com and Professional Services.

    Similarly, if you are writing a Client Service Executive resume, emphasize skills like Client Services, Client Relations, Customer Service, Financial Services, Banking, Marketing, Microsoft Access and Business Relationship Management.

    What are good resume skills to include for different Service Executive roles and job titles?

    Depending on the specific role you apply to, you may need to emphasize different skill sets. Here are a few examples:

    • Client Service Executive: Client Services, Account Management, Client Relations, Customer Service and Financial Services
    • Account Service Executive: Business Development, Solution Selling, Sales Process, Software as a Service (SaaS) and Customer Relationship Management (CRM)
    • Customer Service Executive: Sales, Microsoft Access, Customer Experience, Customer Support and Social Media

    What are common Service Executive soft skills?

    Soft skills like Teamwork, Time Management, Communication, Working with Brokers and Team Leadership are essential for Service Executive roles and jobs.

    Target your Resume to a Job Description

    While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

    It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

    Start targeting your resume

    © 2024 Resume Worded. All rights reserved.

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