Operations Team Lead

Operations Team Lead Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Operations Team Lead job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Operations Management
  • People Management
  • Customer Relationship Management (CRM)
  • Customer Service
  • Business Process Outsourcing (BPO)
  • Vendor Management
  • Performance Management
  •  Find out what your resume's missing
  • Service Delivery
  • Business Analysis
  • Management
  • Microsoft Access
  • Management Information Systems (MIS)
  • Teaching
  • Employee Engagement
  • Data Analysis
  • Project Management
  • Service-Level Agreements (SLA)
  • Change Management
  • Business Process Improvement
  • Risk Management
  • Coaching
  • Stakeholder Management
  • Project Planning

  •   Show full list

Resume Skills: Software Proficiency

Resume Skills: Process Improvement Techniques

Resume Skills: Supply Chain Management Tools

Resume Skills: Analytics Tools

Resume Skills: Operations Software

Resume Skills: Data Analysis

Resume Skills: Other Technical

Resume Skills: Operations Management

Resume Skills: Certifications

Resume Skills: Business

  • Financial Modeling
  • Analytical Problem-Solving
  • Stakeholder Communication
  • Multi-Project Management
  • Team Leadership
  • Customer Relationship Management
  •  Match your resume to these skills
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Operations Team Lead Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Operations Team Lead Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Operations Team Lead
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
Resume Worded June 2020 - Present
Operations Team Lead
Integrated Service-Level Agreements (SLAs) that improved vendor performance by 30%, ensuring effective business process outsourcing.
Restructured the operations management systems resulting in a 20% increase in team efficiency and improved customer relations.
Implemented a strategic customer relationship management (CRM) system, boosting customer service ratings by 35%.
Managed a cross-functional team of 20 employees, undertaking regular performance management and employee engagement initiatives resulting in an improved team output by 40%.
Propelled data analysis processes for operation strategy development, identifying opportunities for business process improvements that resulted in a 22% reduction in operating costs.
Coached.com January 2018 - May 2020
Senior Operations Associate
Introduced a project management tool, streamlining operations and resulting in time savings of 4 hours per week per employee.
Analyzed service delivery processes, identified bottlenecks and implemented change management strategies, resulting in a 15% improvement in delivery timelines.
Implemented risk management measures, mitigating potential operational issues by 25%.
Resume Worded Institute June 2021
Certified Associate in Project Management (CAPM)
Trained in fundamental project management knowledge, terminology and processes
Resume Worded University May 2017
MBA Operations Management
Specialization in Operations Strategy
Graduated Magna Cum Laude
Project Management Software: Asana, Trello, Jira, MS Project
Process Improvement Techniques: Six Sigma, Lean Management, Kaizen, Value Stream Mapping
Supply Chain Management Tools: SAP SCM, Oracle SCM, Goods Order Inventory System
Analytics Tools: Tableau, Excel, Google Analytics, SQL
Certifications: Six Sigma Green Belt Certification (2020), Lean Management Certification (2018)
Awards: ‘Operations Manager of The Year’ - Resume Worded (2021)
Leadership & Volunteering: Volunteer at Operation Smile (2021-present), Mentor at Project Management Institute (2019-2020)
Projects: Led successful implementation of new project management software at Resume Worded, resulting in 25% increase in productivity
Your Name
Operations Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
Oracle Corporation October 2019 - Present
Operations Manager
Spearheaded operations management transformations that escalated yearly revenue by $2M.
Oversaw coaching of 30+ team members, contributing to a 10% increase in overall productivity.
Coordinated vendor management activities, reducing outsourcing costs by 18%.
Used data analysis to inform decision-making, resulting in improved service delivery and a 12% increase in customer satisfaction.
Optimized the use of Microsoft Access and Management Information System (MIS), leading to 15% improvement in operation efficiency.
Resume Worded June 2017 - September 2019
Operations Team Lead
Reduced customer support issues by 30% through the implementation of a new customer service framework.
Led and maintained high-performance standards for a team of 15, resulting in an overall increase in team efficiency scores by 20%.
Executed business process improvement measures, directly contributing to an 18% reduction in operational costs.
Resume Worded Academic Center May 2017
Master of Business Administration (MBA) - Operations Management
Graduated with High Honors
Relevant coursework: Strategic Management, Project Management, Quantitative Models
Resume Worded University June 2015
Bachelor of Science - Business Administration
Minors in Supply Chain Management and Information Systems
Awards: Dean's List (Top 10%), Resume Worded Merit Scholarship
Operations Software: Oracle ERP, SAP, MS Office Suite, Project management software, CRM software
Data Analysis: SPSS, SAS, Excel (Macros, Pivot Tables, VLOOKUP)
Other Technical Skills: Supply chain management, Team leadership, Workflow optimization, Risk management, Operational effectiveness, Process implementation
Certifications: Certified Operations Manager, American Association of Operations Management
Leadership & Volunteering: Food Drive Coordinator, Local Homeless Shelter
Projects: Improvement Project on Oracle Corporation's operational efficiency, leading to 15% cost reduction within six months
Your Name
Operations Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
Amazon January 2019 - Present
Operations Supervisor
Supervised operations of 25 employees, leading to 100% achievement of team goals for 3 consecutive quarters.
Spearheaded customer relationship management (CRM) initiatives that increased customer retention by 15%.
Developed and taught a comprehensive training program for new hires, reducing onboarding time by 50%.
Managed closure of 3 high-risk operational loopholes, mitigating financial loss by $1M+.
Balanced risk management and service delivery strategies effectively, improving overall performance parameters by 18%.
Coached.com January 2016 - December 2018
Senior Operations Associate
Executed a proactive approach to performance management, resulting in 10% increase in team productivity.
Channelled operations management towards business process outsourcing, saving operational costs by 25%.
Integrated a data analysis system to diagnose operational inefficiencies, improving processes by 15%.
Resume Worded Academic Center May 2015
Master of Business Administration (MBA) - Operations Management
Recipient of Operations Management Award for Academic Excellence
Resume Worded University May 2012
Bachelor of Science - Industrial Engineering
Award: Dean’s List 2010-2012
Final Year Project: Developed an efficient warehouse layout reducing operational costs by 15%
Operations Management: Strategic Planning, Performance Measurement, Supply Chain Management, Lean Manufacturing, Waste Reduction, Process Improvement
Software Proficiency: Microsoft Office Suite (Advanced), MS Project, SAP ERP, SQL (Intermediate), Tableau (Proficient), AutoCAD
Certifications: Certified in Production and Inventory Management (CPIM), Lean Six Sigma Black Belt, Project Management Professional (PMP)
Business Skills: Financial Modeling, Analytical Problem-Solving, Stakeholder Communication, Multi-Project Management, Team Leadership, Customer Relationship Management
Awards and Recognition: ‘Operations Supervisor of the Year’, Amazon (2020), ‘Rising Star’, Coached.com (2018)
Continuous Learning: Completed advanced courses in 'AI for Operations and Supply Chain Management' and 'Risk Management in Operations' from Coursera
Mentorship & Volunteering: Mentored 5+ new employees leading to quicker onboarding, Volunteered at the local food bank coordinating operations

How do I add skills to an Operations Team Lead resume?

Review the job posting closely.

Go through the Operations Team Lead posting you're applying to, and identify hard skills the company is looking for. For example, skills like Business Process Outsourcing (BPO), Operations Management and Customer Relationship Management (CRM) are possible skills. These are skills you should try to include on your resume.

Add industry skills like Vendor Management and Service Delivery.

Add other common skills from your industry - such as Performance Management, People Management and Customer Service - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Risk Management, Service-Level Agreements (SLA) and Microsoft Access - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Demonstrate supply chain experience.

Operations Team Lead recruiters like to see experience dealing with logistics and different parts of the supply chain. Try to include accomplishments where you improved supply chain processes and increased efficiency.

Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on an Operations Team Lead resume, so try to include any examples of where you led a project or managed other people.

Use the exact job title.

Try to add the exact job title, Operations Team Lead, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Operations Team Lead Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Operations Team Lead job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Operations Team Lead Skills and Keywords to Include On Your Resume

Operations Team Lead Soft Skills

Here are common soft skills that appear on Operations Team Lead job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Leadership
  • Teamwork

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Operations Team Lead Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Business Operations Manager

Resume Example
Technical Operations Manager

Resume Example
Sales Operations Manager

Resume Example
Marketing Operations Manager

Resume Example
Operations Associate (Entry Level Operations Manager)

Resume Example
Customer Success Operations Manager

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills do hiring managers want to see on an Operations Team Lead resume?

Some effective Operations Team Lead skills you can add to your resume include:

  • Operations Management
  • People Management
  • Customer Relationship Management (CRM)
  • Customer Service
  • Business Process Outsourcing (BPO)
  • Vendor Management
  • Performance Management
  • Service Delivery

What soft skills do hiring managers expect for an Operations Team Lead role?

Soft skills like Team Leadership, Leadership, Team Building, Time Management and Teamwork are essential for Operations Team Lead roles and jobs.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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