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Service Manager

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Service Manager
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Service Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Service Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Operations Management
  • Management
  • Automotive
  • Customer Service
  • Project Planning
  • Project Management
  • Continuous Improvement
  •  Find out what your resume's missing
    •
  • Sales Management
  • Warranty
  • Customer Retention
  • Automotive Aftermarket
  • Engineering
  • Sales
  • Business Development
  • Microsoft Access
  • Change Management
  • Coaching
  • Strategic Planning
  • Teaching
  • Business Strategy
  • Account Management
  • Stakeholder Management
  • Service Delivery

    •   Show full list

Resume Skills: Software

Resume Skills: Technical

Resume Skills: Training

Resume Skills: Regulations and Standards

Resume Skills: Operations Management

Resume Skills: Customer Service

  • Conflict Resolution
  • Customer Retention Strategy
  • Customer Satisfaction Analysis
  • Service Level Agreement (SLA) Development
  • Client Relations
  • Relationship Building
  •  Match your resume to these skills
    •

Resume Skills: Technical Tools

Resume Skills: Leadership & Team Management

  • Project Management (PMP)
  • Performance Reviews
  • Training & Development
  • Staff Recruitment & Retention
  • Team Building & Leadership
  • Cross-functional Team Leadership
  •  Match your resume to these skills
    •

Resume Skills: After Sales Management

Resume Skills: Technical Knowledge

Resume Skills: Languages

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Compare Your Resume To These Service Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Service Manager Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Select a free resume example
Your Name
Service Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Service Manager
Streamlined operations management through the implementation of a new CRM system, increasing efficiency by 30% and reducing customer support issues by 15%
Introduced a continuous improvement model that resulted in a 20% reduction in service delivery time, enhancing customer retention
Leveraged automotive aftermarket expertise to manage warranty claims worth $1 million, thereby reducing overall claim period by 25%
Spearheaded strategic planning to diversify services offered, resulting in a 35% increase in revenue and broadening customer base
Coached a team of 20+ service personnel on the new CRM system, improving overall productivity by 15% and fostering greater employee satisfaction
Coached.com April 2019 - December 2021
Assistant Service Manager
Implemented customer service best practices that increased positive customer feedback by 20%
Managed a consistent project planning process that improved project delivery timelines by 15%
Led a sales campaign targeting the automotive industry, achieving a 30% increase in sales and entering a new market segment
Toyota June 2015 - March 2019
Automotive Technician
Developed a troubleshooting methodology reducing engine repair times by 30% and increasing customer turnover
Taught weekly technical skills workshops, raising team competency levels by 25%
EDUCATION
Resume Worded University June 2015
Master's in Business Administration (MBA) - Focus on Service Management
Thesis: 'Impact of Customer Relationship Management on Service Quality'
Resume Worded Academic Center May 2013
Bachelor of Science in Automobile Engineering
Awarded Best Project for 'Evaluating Automotive Repair Risks'
SKILLS
Technical Skills: AutoCAD, Diagnostic Software, Advanced Automotive Repair, Knowledge of Hybrid Systems, Preventive Maintenance, Hazardous Waste Management
Software: Microsoft Office Suite, Microsoft Access (Basic), CRM Systems (Advanced), Project Management Software, ERP Systems
Training: Automotive Technology Training, Customer Service Training, Leadership Training
Regulations and Standards: Knowledge of EPA and Occupational Safety & Health Standards, Skilled in Automotive Warranty Admin
OTHER
Certifications: Automotive Service Excellence (ASE) Certification, Toyota Technical Training Certification
Awards & Achievements: Employee of the Year (Coached.com, 2021), Awarded for Outstanding Service Management (Toyota, 2018)
Leadership & Volunteering: Mentor, Resume Worded Leadership Program, Volunteered for various community service initiatives related to automotive safety education
Professional Development: Attended multiple workshops on Toyota's Latest Technological Advancements and Improve Customer Satisfaction
Your Name
Service Operations Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded February 2020 - Present
Service Operations Manager
Leveraged operations management to optimize work flows, increasing process efficiency by 20%
Designed a customer service training program, improving customer satisfaction by 30% and boosting sales by 15%
Introduced change management processes that allowed quick adaptation to market changes, resulting in a 12% increase in business development opportunities
Managed warranty claims worth $2 million, substantially reducing the claim period by 40%
Administered project management principles to handle multiple projects in parallel, reducing project delivery time by 25% and increasing customer satisfaction
Coached.com August 2016 - January 2020
Senior Service Advisor
Used continuous improvement models to streamline car service process, reducing service delivery time by 20%
Planned and executed an automotive sales campaign that grew sales by 25%
Led a team of 15+ service personnel, resulting in a 10% increase in productivity
Honda December 2012 - July 2016
Service Advisor
Implemented strategic planning efforts resulting in a broader range of services offered and a 20% increase in revenue
Ensured customer retention through excellent customer service, increasing repeat business by 10%
EDUCATION
Resume Worded University January 2016
Master of Business Administration (MBA) - Supply Chain Management
Specialized in operations and process improvement strategies
Resume Worded Academic Center November 2012
Certificate in Customer Service Excellence
Gained in-depth understanding of growing customer satisfaction and loyalty in service operations
SKILLS
Operations Management: Strategic Planning, Process Improvement, Workflow Management, Six Sigma, Lean Manufacturing, Supply Chain Management
Customer Service: Conflict Resolution, Customer Retention Strategy, Customer Satisfaction Analysis, Service Level Agreement (SLA) Development, Client Relations, Relationship Building
Technical Tools: Microsoft Dynamics, Zendesk, ServiceNow, SAP, Oracle, Microsoft Office Suite
Leadership & Team Management: Project Management (PMP), Performance Reviews, Training & Development, Staff Recruitment & Retention, Team Building & Leadership, Cross-functional Team Leadership
OTHER
Certifications: Certified Service Operations Manager (CSOM), PMI Project Management Professional (PMP) Certification
Awards: Recipient, National Excellence in Customer Service Award
Volunteering: Led a volunteer customer support team for non-profit charity events
Professional Development: Regular attendee of industry conferences and workshops for enhancing skills and staying updated with industry best practices
Your Name
After-sales Service Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded May 2019 - Present
After-sales Service Manager
Orchestrated the account management of key business accounts, increasing sales by 20% and strengthening key business relationships
Established a robust customer retention strategy, resulting in a 15% increase in returning customers
Led a team of 25+ service personnel across different locations, leading to a marked improvement in regional sales by 15%
Implemented an innovative project planning process, reducing project completion time by 20%
Continually coached team members, promoting an environment of learning and improvement and increasing employee satisfaction rates by 18%
Coached.com January 2015 - April 2019
Senior Service Advisor
Managed an automotive aftermarket campaign that increased our customer base by 20%
Initiated change management practices, allowing for a swift response to market changes and achieving a 10% increase in business growth
Supervised warranty claims worth $1.5 million, significantly reducing claims processing time by 30%
Ford June 2010 - December 2014
Service Advisor
Developed detailed sales strategy leading to a 25% increase in sales
Maintained a high level of customer service, resulting in a 10% increase in customer feedback scores
EDUCATION
Resume Worded University April 2010
Masters in Business Administration - After Sales Management
Focus on Customer Relationship Management and Operation Supply Chain Management
Resume Worded Academic Center June 2009
Certified After Sales Service Manager
Acquired knowledge on After Sales Processes and Quality Management
SKILLS
After Sales Management: Warranty Management, Service Contracts, Spare Parts Management, Dealer Management, Customer Satisfaction, Quality Assurance, Returns Management
Software Proficiency: MS Office Suite (Advanced), CRM Software (Expert), ERP Systems (Experienced), Tableau (Intermediate)
Technical Knowledge: Automobile Mechanics (Advanced), Troubleshooting (Advanced), Electronics (Intermediate)
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: ASE Certified Service Consultant (C1), Customer Service Management Professional from Service Strategies
Leadership & Volunteering: Mentor & Coach at Right Steer - A non-profit organization promoting Operational Excellence in Automobile Industry
Projects: Improved Service Advisor Efficiency by 30% through optimized workflow planning and automated follow-ups
Awards: Awarded 'Best Service Manager' consecutively for 3 years at Coached.com and 'Customer Delight Champion' at Ford
Your Name
Head Of Service Management
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com June 2017 - Present
Head of Service Management
Transformed the service management function by adopting and implementing the ITIL Framework, boosting customer satisfaction scores by an unprecedented 30% in two quarters.
Led a team of 20+ professionals advancing the Library Services, enhancing accessibility and user experience by 25% in a span of a year.
Employed an analytical approach towards the management of Electronic Resources, reducing service delivery time by 15%, and increasing the workflow efficiency by 40% within 18 months.
Oversaw the strategic business development, collaborating closely with the senior leadership to overturn a stagnant growth phase, expanding the client base by 30% in 5 years.
Devised a robust community outreach program, leading to a 20% increase in customer engagement and a 10% boost in brand visibility.
Resume Worded December 2015 - May 2017
Senior Service Management Consultant
Formulated innovative strategies to augment Collection Development, influencing an increase in user retention rate by 15%.
Executed a restructuring of the cataloging system, increasing the information retrieval speed by 35%.
Reengineered Virtual Reference services, catalyzing a 40% increase in weekly service utilization by customers.
Microsoft April 2012 - November 2015
Service Management Consultant
Pioneered the institution of Academic Libraries, promoting Information Literacy by 20%.
Rehabilitated library management procedures, facilitating ease of circulation, reducing borrowing errors by 30%.
Instrumental in accelerating clinical research timescales by streamlining data cross-referencing.
EDUCATION
Resume Worded University June 2011
Master of Business Administration - Service Management
Specialization in Operational Efficiency
Resume Worded Institute May 2009
Bachelor of Science - Information Technology
Major in Network Management
Minor in Business Management
SKILLS
Management Tools: Jira, Confluence, MS Project, ServiceNow, Asana, Trello
ITSM Frameworks: ITIL, COBIT, Six Sigma, Agile
Technologies: Cloud Computing (Azure, AWS), Virtualization, Cybersecurity, SaaS, SQL, ERP systems
Other Skills: Risk management, Process Improvement, Vendor Management, Stakeholder management, Resource allocation, Budgeting
OTHER
Certifications: Certified IT Service Management Professional, Certificate in Change Management Consulting
Leadership & Volunteering: Service Management Volunteer - Helped to streamline operations of various non-profit organizations
Projects: Implemented an enterprise-wide ITSM software that resulted in a 20% improvement in service efficiency
Awards: Awarded ‘Professional of the Year’ at Resume Worded for pioneering work in Service Management
Your Name
Head of IT Service Management
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
IBM June 2018 - Present
Head of IT Service Management
Spearheaded the integration of an AI-driven Library Management system, drastically increasing team efficiency by 50%.
Managed key aspects of Business Development, culminating in a 30% increase in international client accounts.
Introduce agile methodologies to streamline healthcare management increasing access to service data by 40%.
Orchestrated broad adoption of digital libraries into the system, rapidly bolstering service frequency by 20%.
Engaged regional communities through focused outreach programs, enlarging the customer base by 25% in three years.
Coached.com January 2015 - May 2018
IT Service Management Director
Implemented a new digital tool enhancing Information Literacy amongst users, and increasing tool utilization by 37%.
Instigated a new Virtual Reference service, improving the availability and accessibility of services within a short span of six months.
Employed new library research methodologies, pushing up the research output by 17%.
Resume Worded April 2011 - December 2014
IT Service Management Consultant
Streamlined the process for Collection Development, increasing the overall resource library by 20%.
Strictly adhered to global cataloging standards, reducing book retrieval times by 20%.
Piloted a new project to provide better access to Public Libraries.
EDUCATION
Resume Worded Institute June 2019
Certified in Information Technology Infrastructure Library (ITIL)
Specialization in IT Service Management
Resume Worded University May 2010
Master of Science in Information Technology
Concentration in IT Service Management
SKILLS
IT Service Management: ITIL, ITSM, ServiceNow, JIRA, Confluence, Asana
Programming Languages: Python, Java, C++, C#, SQL, PowerShell
Operating Systems: Windows Server, Linux, UNIX, MacOS, Solaris
Network Protocols: TCP/IP, HTTP, FTP, DNS, SMTP, SNMP, DHCP
OTHER
Certifications: Microsoft Certified: Azure Administrator Associate, Project Management Professional (PMP)
Leadership & Volunteering: Co-Founder, Tech For Good (Non-profit initiative for providing IT solutions to small organizations)
Projects: Developed ITSM framework for Coached.com leading to 30% increased efficiency
Awards: ‘IT Leader of The Year’ award by IBM, 2020
Your Name
Head of Library Services
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded April 2019 - Present
Head of Library Services
Directed the launch of a novel Electronic Resources Management system, resulting in a 20% increase in efficiency.
Introduced a restructured Public Libraries system, amplifying customer access by 25%.
Accelerated the acquisition and cataloging process of new books, leading to a substantial 30% increase in Collection Development.
Played a key role in strategic business development, catapulting an upturn in company’s annual revenue by 25%.
Led the implementation of healthcare management software, expediting the delivery of health services by 20%.
Coached.com July 2015 - March 2019
Library Services Director
Pioneered an enrichment program for enhancing Information Literacy, resulting in a 20% increase in library usage.
Devised new SOPs for Library Instruction, facilitating faster learning and a better understanding of resources.
Optimized the processes in place for circulation, eliminating manual errors by 30%.
Amazon February 2012 - June 2015
Library Manager
Directed team in managing a diverse catalog of over 10,000 books, increasing borrowing rates by 35%.
Led a revamp of library research resources, improving access to accurate and relevant data, increasing academic research submissions by 20%.
Implemented Community Outreach programs, resulting in a 15% increase in new memberships.
EDUCATION
Resume Worded University June 2011
Master of Library and Information Science (MLIS)
Specialized in Digital Libraries and Information Management
Resume Worded University May 2008
Bachelor of Arts in English Literature
Minors in Educational Technology and Management
Awards: Dean's List 2007 (Top 10%), College Student Lead Tutor
Part-time during work at Amazon
SKILLS
Library Systems: WorldShare Management Services, Innovative Interfaces systems, Atriuum
Digital Content: Overdrive, ProQuest, EBSCOhost, JSTOR, LearningExpress
Office & Project Management: Microsoft Office Suite, SharePoint, Google Suite, MS Project, Trello
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: Certified Public Librarian (CPL), Project Management Professional (PMP)
Leadership & Volunteering: American Library Association (Board Member and Committee Chair), Local Book Club (Founder and Facilitator)
Awards: ALA's I Love my Librarian (2020), State Library Leadership Award (2018), Amazon Excellence in Service Award (2015)
Projects: Leading the transition to WorldShare integrated library system, Initiated eBook accessibility project in Coached.com
Your Name
Service Delivery Director
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded June 2018 - Present
Service Delivery Director
Managed and optimized service provision across cross-functional teams, resulting in 30% improvement in deliverable timeline and quality.
Directed the implementation of strategic IT processes, influencing a 25% rise in efficiency within the first 9 months.
Achieved an integrated model for Managed Services leading to increased customer satisfaction by 40%.
Instituted Data Center modifications that uplifted data processing capabilities by 60%.
Designed vendor management strategies that culminated in cost reduction by 15%.
Coached.com March 2014 - May 2018
IT Operations Manager
Led the introduction of SaaS into the operational model, increasing customer reach by 20%.
Implemented ITIL methodologies to streamline business processes leading to a 15% upsurge in productivity.
Applied Change Management principles resulting in a more agile and responsive IT department.
IBM December 2009 - February 2014
IT Project Manager
Revamped the SDLC leading to 18% faster project completions.
Successfully negotiated 10+ contracts with vendors, saving company $500K.
Coordinated and delivered a major integration project two months ahead of schedule.
EDUCATION
Resume Worded Academic Center May 2014
Master of Business Administration - Strategic Leadership
Specialization in IT Operations Management
Resume Worded University December 2009
Bachelor of Science - Information Technology Management
major in Information Systems Security
Awards: Dean's List (Top 5%)
SKILLS
IT Service Management: ITIL, SLA Management, Change Management, Process design and Improvement, Service-now
Project Management: MS Project, Agile methodologies, Scrum, Kanban, Risk Assessment, Stakeholder Management
Technical Skills: MS Excel (Advanced), SharePoint, SQL (Intermediate), Python (Basic), SAS (Intermediate)
Languages: English (Native), Spanish (Conversational), Italian (Basic)
OTHER
Certifications: Certified Scrum Master (2017), ITIL Foundation Certification (2013)
Leadership & Volunteering: Volunteer - Tech for Good (2018 - Present), Committee Member - Women in IT (2018 - Present)
Projects: Developed strategic roadmap for company-wide IT transformation, resulting in 30% efficiency improvement
Awards: Recipient - Outstanding Leadership Award, IBM (2012)
Your Name
Head of IT Services
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded April 2019 - Present
Head of IT Services
Established stringent IT Service Delivery methods reducing system downtime by 25%.
Oversaw shift to Cloud Computing drastically reducing infrastructure costs by $1.2M annually.
Created a lean IT Management structure reducing operational expenditure by 18%.
Directed an ITIL skills upgrade for the department improving IT Service Management proficiency.
Formalized and executed successful Outsourcing strategies, reducing department load by 30%.
Microsoft January 2015 - March 2019
IT Services Manager
Strengthened Enterprise Software adoption boosting productivity by 22%
Spearheaded the SDLC for 5 major projects, ensuring each delivered on time.
Championed Business Process Improvements leading to a 15% increase in efficiency.
Coached.com July 2010 - December 2014
Senior Service Delivery Manager
Managed a team of 20 to provide quality service delivery, improving client retention by 10%
Oversaw the transition to Enterprise Architecture leading to more seamless business integration.
Organized regular IT Strategy meets, which resulted in 15% better project outcomes.
EDUCATION
Resume Worded University December 2014
Master of Science in Information Technology Management
Coursework: Advanced IT Project Management, Strategic IT, IT Risk Management
Resume Worded Institute June 2010
Certified Information Systems Security Professional (CISSP)
The globally recognized standard of achievement that confirms an individual's knowledge in the field of information security
SKILLS
Software: Microsoft Office Suite, Google Workspace, Zoom
Technologies: Cloud Computing (Azure, AWS), Virtualization (VMware), Network Security
Programming: Python, Java, SQL, HTML/CSS
Project Management: Agile Scrum, Lean, ITIL v3, PMP
OTHER
Certifications: Project Management Professional (PMP) (2018), ITIL v3 Foundation Certification (2015)
Leadership & Volunteering: Cub Scouts of America - Troop Leader (2015-Present), Resume Worded Veterans Network - Founding Member (2020)
Publications: Authored 'Effective IT Leadership in the 21st Century' - a handbook for new IT Managers
Your Name
IT Delivery Head
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com May 2017 - Present
IT Delivery Head
Headed up the team delivering on Managed Services with a 99.5% success rate.
Re-designed IT Strategy leading to increased service availability of 99.9%.
Pioneered data center automation leading to a 30% cut in operational expenses.
Curated and maintained successful vendor relationships saving $1M in cost overruns.
Directed the smooth transition of business processes to SaaS, providing a 24/7 service delivery platform.
Resume Worded August 2012 - April 2017
Senior IT Manager
Led business analysis that increased department efficiency by 12%.
Negotiated cost-effective software development contracts saving over $800K in two years.
Oversaw IT Service Management, maintaining a service uptime of 99.8%.
HP January 2008 - July 2012
Team Lead - Service Delivery
Managed key client relationships, leading to a 10% hike in business.
Played a key role in the integration of new IT services, cutting downcustomer complaints by 20%.
Assisted in firm-wide transition to SaaS, reducing IT downtime by 30%.
EDUCATION
Resume Worded University December 2011
Master of Business Administration (MBA) - Information Technology
Specialised in IT Management and Strategy
Resume Worded Institute June 2007
Bachelor of Science (B.Sc.) - Computer Science
Minored in Business Management
Recipient of Resume Worded Academic Excellence Award
SKILLS
Management: IT Delivery Management, IT Project Management, IT Service Management, IT Risk Management, IT Vendor Management, IT Governance
Technologies: Cloud Computing (AWS, Azure), Servers Administration (Linux, Windows), Networking (Cisco), Databases (Oracle, SQL), Security (Firewall, Encryption)
Methodologies: Agile, Scrum, Waterfall, SDLC, ITIL, Lean Six Sigma
Software: Microsoft Office, MS Project, Jira, Trello, ServiceNow, Google Suite
OTHER
Certifications: ITIL v4 Foundation Certification, Certified Agile Scrum Master, Lean Six Sigma Black Belt
Projects: Led the migration of the entire IT infrastructure to AWS at Coached.com, saving 25% in yearly IT costs
Awards: Received the 'Manager of the Year' award at Resume Worded in 2015 for excellence in IT service management
Volunteering: Provided pro-bono IT consulting to local non-profit organizations since 2018
Your Name
Director Of Professional Services
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2020 - Present
Director Of Professional Services
Led Software Project Management team in delivering 50+ enterprise software solutions, resulting in a 200% sales increase in 2 years.
Drove the adoption of cloud computing technologies increasing implementation efficiency by 35%.
Established a robust customer relationship management system, resulting in 85% increase in customer retention rate.
Facilitated seamless integration of software systems, reducing overall operational costs by 30%.
Executed strategic planning and prioritization of SaaS product lines, driving 150% revenue growth in a year.
Coached.com July 2017 - December 2019
Senior Software Service Manager
Spearheaded the software development life cycle, boosting productivity by 70%.
Oversaw solution architecture, leading to the development of 20+ enterprise software products.
Devised effective pre-sales strategies that contributed to 50% revenue growth within the fiscal year.
Microsoft Corporation January 2015 - June 2017
Software Project Manager
Managed the successful implementation of 30+ software projects.
Analyzed business process requirements, delivering tailored solutions to improve operability by 60%.
EDUCATION
Resume Worded Academic Center June 2019
Executive Master of Business Administration (EMBA)
Specialization in Technology Management
Resume Worded University May 2013
Bachelor of Science in Computer Science & Engineering
Received Oustanding Graduate Award in Computer Science
Participated in interdisciplinary projects involving software development and project management
SKILLS
Programming Languages: Python, Java, C#, Ruby, SQL, JavaScript
Software Management Tools: JIRA, Asana, Trello, Zendesk, ServiceNow, Salesforce
Project Management Techniques: Agile, Scrum, Waterfall, Lean, Kanban
Cloud Platforms: AWS, Microsoft Azure, Google Cloud Platform, Oracle Cloud
OTHER
Certifications: PMP Certified Project Manager (2021), Certified Scrum Master (2020)
Awards & Recognition: Honor for Excellence in Customer Service Management, Coached.com (2019), Outstanding Leadership Award, Microsoft Corporation (2017)
Leadership & Volunteering: Mentor at Girls Who Code, Supporting women in tech (2018-Present)
Professional Development: Completed course in Advanced Software Debugging, HarvardX (2017)
Your Name
Enterprise Software Service Director
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded April 2018 - Present
Enterprise Software Service Director
Transformed business intelligence toolsets, driving an increase in client satisfaction by 40%.
Established robust IT strategies, which improved system efficiency by 50%.
Developed and launched 15+ highly scalable SaaS products, resulting in a 120% increase in company revenues.
Spearheaded a customer-focused team to improve CRM, leading to a 70% increase in client retention.
Coached.com December 2015 - March 2018
Senior Enterprise Software Manager
Oversaw the integration of enterprise software, improving system compatibility by 80%.
Implemented innovative solution selling strategies, resulting in a 60% increase in sales quarter over quarter.
Oracle Corporation June 2013 - November 2015
Enterprise Software Project Manager
Spearheaded the software implementation project resulting in 45% improvement in business processes.
EDUCATION
Resume Worded University June 2013
Master of Business Administration - Technology Management
Concentration: Enterprise Software Development & Management
Resume Worded Academic Center May 2011
Bachelor of Science – Computer Science
Minor in Business Administration
Awards: Resume Worded Academic Excellence Award 2011
SKILLS
Software & Language: Java, Python, C#, Oracle, PL/SQL, HTML/XML
Project Management: Agile & Scrum Methodology, JIRA, Confluence, Microsoft Project, Lean Six Sigma
Enterprise Software Development: Microsoft .NET, Oracle Fusion Middleware, SAP, AWS, Azure
Business & Data Analysis: Tableau, SQL, Excel, Power BI, Google Analytics, Adobe Analytics
OTHER
Certifications: Certified in Lean Software Development (2018), Certified IT Project Manager (2014)
Professional Development: Regularly attend enterprise software industry conferences such as Oracle OpenWorld & Microsoft Ignite
Leadership & Volunteering: Resume Worded NGO – Head of Tech (Part-time volunteering) 2014-Present, Delivered a range of tech talks at local schools and colleges to inspire students towards tech careers
Your Name
Senior IT Project Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded May 2019 - Present
Senior IT Project Manager
Led the efficient management of software development life cycle across diverse teams, reducing project delivery timeframes by 40%.
Analyzed business processes and requirements, aligning IT strategies to enhance operational efficiency by 75%.
Facilitated the successful, on-time completion of 20+ product management projects.
Coached.com February 2017 - April 2019
IT Project Manager
Directed comprehensive business analysis to drive the development of 5+ profitable SaaS products.
Utilized solution architecture to deliver seamless software system integrations.
IBM August 2014 - January 2017
Assistant IT Project Manager
Assisted in managing software projects resulting in a 35% boost in team productivity.
EDUCATION
Resume Worded Academic Center May 2014
Master's Degree in Information Technology Management
Specialization: IT Security Management
Resume Worded University June 2012
Bachelor's Degree in Computer Science
Minors in Data Science and Cybersecurity
Dean's List 2011 (Top 10%)
SKILLS
Project Management Tools: MS Project, PERT, JIRA, Asana, Trello, Basecamp, Zoho Projects
Methodologies: Agile (Scrum, Kanban), Waterfall, Six Sigma, PRINCE2, Lean, PMP
Programming Languages: Python, SQL, C++, Java, .NET, Java Script
IT Management Tools: Tableau, ServiceNow, VMware, vSphere, Cisco Meraki, SolarWinds
OTHER
Certifications: Certified ScrumMaster (CSM), Project Management Professional (PMP), ITIL v4 Foundation, Certified Information Systems Security Professional (CISSP)
Awards & Honors: IBM Outstanding Technical Achievement Award (2016), Coached.com Excellence Manager Award (2018)
Projects: Implemented a company-wide IT upgrade at Coached.com leading to a 30% increase in productivity
Volunteering: Tech mentor at CodeYourFuture, a non-profit organization teaching coding to refugees
Your Name
Field Service Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com January 2022 - Present
Field Service Supervisor
Initiated new preventive maintenance protocols leading to 15% increase in equipment longevity and reduction in downtime
Spearheaded the commissioning of 3 onshore energy projects, contributing to a yearly revenue increase of $1.2M
Managed a team of 15 field service technicians, reducing response time by 25% through tactical scheduling and enhanced training
Augmented operations efficiency by 20% through strategic deployment of manpower in line with client requirements
Played a pivotal role in achieving 98% customer satisfaction rating due to adept troubleshooting and rapid issue resolution
Resume Worded January 2018 - December 2021
Field Service Engineer
Designed and implemented an inspection protocol that improved oil and gas equipment safety by 30%
Reduced failures of oilfield equipment by 50% by strengthening preventive maintenance measures
Implemented technologies that reduced energy consumption by 20% while maintaining production levels
Exxon Mobil January 2015 - December 2017
Maintenance Technician
Elevated machine uptime by 40% through effective troubleshooting and repair of critical components
Saved $50,000 annually by streamlining preventive maintenance of pumps and mechanical systems
EDUCATION
Resume Worded University December 2017
Masters in Mechanical Engineering
Specialization in Advanced Automation
Resume Worded Institute May 2014
Bachelor of Engineering - Electrical
Concentration in Automation Controls, Honors: Dean's List 2012-2014
SKILLS
Technical Skills: Troubleshooting, Equipment repair, Safety protocols, Operational optimization
Computer Proficiency: AutoCAD, MATLAB, SolidWorks, Microsoft Office Suite, Microsoft Project, SAP (Conversational)
Mechanical Equipment: Hydraulics, Pneumatics, HVAC systems, Drills, Generators, Pumps, Compressors
Certifications: Certified Maintenance & Reliability Professional, Certified Plant Engineer
OTHER
Certifications: Project Management Professional (PMP) Certification (2019), CMRT (Certified Maintenance & Reliability Technician) (2018)
Professional Affiliations: Association for Facility Engineering, Member since 2015
Leadership & Volunteering: Quarterly presenter at the local Engineering for Kids Program
Training Programs: Completed specialized training programs in Advanced Diagnostics and Predictive Maintenance (2020)
Your Name
Technical Service Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com October 2019 - Present
Technical Service Manager
Initiated strategic equipment replacement plan, reducing breakdowns by 35%
Lead an interdisciplinary team of 20+ professionals, achieving a 30% uplift in efficiency
Optimized asset usage, resulting in a cost reduction of $1.5M annually
Implemented cutting-edge energy industry practices resulting in a 18% increase in production
Achieved a 96% success rate in the completion of complex repair projects on time and within budget
Resume Worded May 2015 - September 2019
Technical Field Supervisor
Developed a field service operational plan that improved team productivity by 25%
Streamlined processes, leading to a 28% improvement in service response times
Executed equipment optimization strategies, preventing annual losses of up to $70,000 due to breakdowns
Shell Oil February 2012 - April 2015
Technical Field Engineer
Innovatively upgraded electrical wiring system, reducing safety concerns by 45%
Prevented potential equipment loss worth $120,000 through rigorous inspection of petroleum systems
EDUCATION
Resume Worded University June 2017
Master of Business Administration (MBA) - Executive Leadership
Concentration in Technology Management
Resume Worded Institute June 2012
Bachelor of Engineering - Electronics
Distinction in Advanced Mechanics and Technologies
Part-time while working at Shell Oil
SKILLS
Technical Proficiencies: Agile project management, DevOps, Six Sigma (advanced), Digital circuit design (advanced), System debugging, Server maintenance, LAN/WAN Networking (expert)
Software: Microsoft Office, JIRA, Salesforce CRM, Autocad, MATLAB, LabVIEW, TeamViewer
Programming: Python (Basic), SQL (Intermediate), C++ (Intermediate)
OS Platforms: Windows (Advanced), Linux (Advanced), MacOS (Basic)
OTHER
Certifications: Certified Professional in IT Service Management (ITSM), Cisco Certified Network Associate (CCNA), Project Management Professional (PMP)
Leadership & Volunteering: Mentor at Tech for Good program, IEEE Volunteer
Awards: Star Performer award at Coached.com (2020), Outstanding Field Engineer award at Shell Oil (2014)
Trainings: Advanced Customer Handling Training, Leadership Development Program at Resume Worded
Your Name
Operations Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com February 2020 - Present
Operations Supervisor
Championed the re-engineering of onshore operations processes, that boosted efficiency by 22%
Oversaw departmental operations, effectively reducing operational delays by 35%
Managed and developed a team of 30+ personnel, fostering professional growth and enhancing overall performance
Implemented energy-saving initiatives that saved $500,000 in manufacturing costs yearly
Promoted a culture of preventive maintenance, reducing equipment downtime by 40% and saving $100,000 in yearly repair costs
Resume Worded July 2015 - January 2020
Operations Technician
Initiated cost-control measures that resulted in yearly savings of $200k in operations cost
Reduced troubleshooting response time by 20%, improving customer satisfactions ratings by 15%
Chevron September 2011 - June 2015
Field Service Engineer
Contributed to reducing equipment malfunctions by 60% through meticulous maintenance protocols
EDUCATION
Resume Worded University January 2020
Master of Business Administration - Operations Management
Specialization in Logistics and Supply Chain Management
Resume Worded Institute May 2011
Bachelor of Engineering - Mechanical Engineering
Key coursework: Operations and Maintenance Strategies, Quality Control, Industrial Systems Design
Recognized as an Outstanding Senior in Mechanical Engineering
SKILLS
Technical Skills: Maintenance Management, Safety Management, Machine Operation, Productivity Optimization, Supply Chain Management, Process Improvement
Software Proficiency: Microsoft Office (Advanced), AutoCAD (Intermediate), MS Project (Advanced), SAP ERP (Intermediate), CMMS (Advanced), Minitab (Basic)
Operations Techniques: Lean Manufacturing, Six Sigma, Continuous Improvement, Root Cause Analysis, 5S, TPM
OTHER
Certifications: Certified Supply Chain Professional (CSCP) - APICS, Lean Six Sigma Green Belt Certification
Leadership & Volunteering: Volunteer at Habitat for Humanity, Mentor for Engineering undergraduates at Resume Worded University
Projects: Developed a comprehensive workflow analysis that led to a 20% increase in productivity at Chevron
Awards: Received Employee of the Year award at Resume Worded for exceptional performance and positive impact on the team

How do I add skills to a Service Manager resume?

1
Review the job posting closely.

Go through the Service Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Automotive, Sales Management and Customer Service are possible skills. These are skills you should try to include on your resume.

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2
Add industry skills like Project Management and Project Planning.

Add other common skills from your industry - such as Operations Management, Management and Continuous Improvement - into your resume if they're relevant.

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3
Add skills into your work experience.

Incorporate skills - like Warranty, Coaching and Automotive Aftermarket - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

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4
Show examples of where you trained people.

On Service Manager resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

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5
Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Service Manager resume, so try to include any examples of where you led a project or managed other people.

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6
Use the exact job title.

Try to add the exact job title, Service Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

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Word Cloud for Service Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Service Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Service Manager Skills and Keywords to Include On Your Resume

Service Manager Soft Skills

Here are common soft skills that appear on Service Manager job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Team Leadership
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  • Customer Satisfaction
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  • Team Building
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  • Negotiation
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  • Time Management
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    • Leadership
    • Teamwork
    • Culinary Skills

    Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

    Resume Skills and Keywords from Related Jobs

    We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

    Get your Resume Instantly Checked, For Free

    Upload your resume and we'll spot the issues in it before an actual Service Manager recruiter sees it. For free.

    Service Manager Resume Templates

    Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

    Resume Example
    Customer Service Representative

    Customer Service Representative Resume Sample
    Go to Resume Page

    Resume Example
    Customer Service Manager

    Customer Service Manager Resume Sample
    Go to Resume Page

    Resume Example
    Customer Service Supervisor

    Customer Service Supervisor Resume Sample
    Go to Resume Page

    Resume Example
    Entry Level Customer Service Representative

    Entry Level Customer Service Representative Resume Sample
    Go to Resume Page

    Resume Example
    Field Service Technician

    Field Service Technician Resume Sample
    Go to Resume Page

    Resume Example
    Environmental Service Technician

    Environmental Service Technician Resume Sample
    Go to Resume Page

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    Frequently Asked Questions

    What hard skills should you include on a Service Manager resume?

    On top Service Manager resumes, skills like Operations Management, Management, Automotive, Customer Service, Project Planning, Project Management, Continuous Improvement and Sales Management appear most often.

    Depending on the exact role you're applying to, skills like Automotive Aftermarket, Warranty, Business Strategy, Business Development and Coaching can also be effective keywords to include on your resume.

    How do resume skills compare between a Customer Service Manager and a Food Service Manager?

    Popular skills we often see on resumes for Customer Service Manager positions include:

    • Customer Service
    • Customer Relationship Management (CRM)
    • Management
    • Customer Service Management
    • Operations Management
    • Sales
    • Customer Experience
    • Banking

    In comparison, skills we see on Food Service Manager resumes include:

    • Food Safety
    • Food & Beverage
    • Catering
    • Menu Development
    • Food Service Operations
    • Restaurant Management
    • Cooking
    • Sanitation

    What soft skills do hiring managers expect for a Service Manager role?

    Examples of Service Manager soft skills include Team Leadership, Customer Satisfaction, Team Building, Leadership and Negotiation.

    Target your Resume to a Job Description

    While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

    It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

    Start targeting your resume

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