Skill Profile

Front Office Receptionist

Improve your resume's success rate by using these Front Office Receptionist skills and keywords.

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Front Office Receptionist
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Skills

Front Office Receptionist Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Front Office Receptionist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Front Office
  • Receptionist Duties
  • Hospitality
  • Opera
  • Hotel Management
  • Food & Beverage
  • Customer Service
  •  Find out what your resume's missing
    •
  • Hotel Booking
  • Office Administration
  • Tourism
  • Administration
  • Microsoft Access
  • Data Entry
  • Hospitality Management
  • Sales
  • Back Office Operations
  • Reservations
  • Switchboard
  • Social Media
  • Event Management
  • MICROS
  • Administrative Assistance

    •   Show full list

Resume Skills: Hospitality Software

Resume Skills: Customer Service

  • Complaint Resolution
  • Guest Registration
  • Phone Etiquette
  • Reservation Management
  • Concierge Services
  • Handling Payments
  • Conflict Management
  • Active Listening
  • Empathy
  • Problem Solving
  • Adaptability
  • De-escalation Tactics
  • Conflict Resolution
  • Emotional Intelligence
  • Multitasking
  • Clear Communication (Written and Verbal)
  •  Match your resume to these skills
    •

Resume Skills: Technical

Resume Skills: Languages

Resume Skills: Administrative

Resume Skills: Hospitality Management

Resume Skills: Administration

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Front Office Receptionist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Front Office Receptionist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Front Office Receptionist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Front Office Receptionist
Orchestrated smooth flow of front office operations by efficiently streamlining communication processes between hotel departments, resulting in 30% boost in workflow efficiency.
Streamlined hotel booking system through MICROS technology, generating a 25% rise in booking rate in the first quarter.
Leveraged Microsoft Access skills in data entry processes, improving administrative accuracy by 40%.
Revamped front office strategies, which increased customer service satisfaction by 50%.
Played a vital role in event management, successfully coordinating and executing 10+ events with over 95% client satisfaction rate.
Marriott Hotels April 2019 - December 2021
Front Desk Associate
Enhanced guest experience by effectively handling reservations, leading to a 35% increase in customer loyalty.
Implemented a new customer feedback system improving the hotel's rating on social media platforms by 20%.
Strengthened sales figures by upselling amenities and services, resulting in an incremental revenue by $50K annually.
Coached.com July 2017 - March 2019
Receptionist
Operated switchboard effectively, lowering dropped calls by 50% and enhancing customer experience.
Exemplified hospitality management skills, improving overall guest satisfaction rate by 30%.
Expedited check-in/out processes through the use of Opera software, reducing guest waiting time by 20%.
EDUCATION
Resume Worded Institute March 2019
Certified Professional Front Desk Agent
Acquired professional training for various front desk responsibilities and tasks
Awarded the 'Excellence Award' for showcasing outstanding performance during practical training sessions
Resume Worded University June 2017
Bachelor of Business Administration - Hospitality Management
Specialized coursework in guest services and operations
GPA: 3.8/4.0; Dean's List 2015, 2016, and 2017
SKILLS
Hospitality Software: Opera PMS, Fidelio Suite8, Amadeus, RMS, innRoad, RoomKeyPMS
Customer Service: Complaint Resolution, Guest Registration, Phone Etiquette, Reservation Management, Concierge Services, Handling Payments
Technical Skills: MS Office (Excel, Word, PowerPoint), Data Entry, Typing Speed: 60 wpm, Basic IT Support
Languages: English (Native), Spanish (Fluent), French (Conversational), Mandarin (Basic)
OTHER
Certifications: Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute, Telephone Etiquette Certification - National Customer Service Association
Volunteering: Fundraiser Volunteer - Local Community Center, Hospitality Volunteer - Annual City Marathon
Professional Training: Customer Service Excellence - John Maxwell Academy, Crisis Management - American Red Cross Certified
Awards & Achievements: Marriott’s ‘Employee of the Month’ - July 2020 and November 2021, Promoted to Front Office Receptionist at Resume Worded
Your Name
Senior Front Office Receptionist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded April 2021 - Present
Senior Front Office Receptionist
Initiated and drove a hotel-wide training program on Opera and MICROS software, boosting staff proficiency by 35%.
Used advanced front office management skills to mentor new hires, reducing their learning curve by 50%
Spearheaded a series of customer service initiatives which led to a 35% increase in customer satisfaction rate.
Optimized hotel booking process, leading to 20% increase in overall efficiency of reservations.
Operated as a point of contact for back office operations, ensuring seamless communication and operational efficiency.
Ritz-Carlton Hotels January 2019 - April 2021
Hospitality Manager
Managed a front office team of 10 efficient personnel, fostering teamwork and seamless service.
Used strategic sales skills to amplify hotel revenue by $150K annually through successful promotions and upselling
Leveraged event management expertise to successfully organize 15 high-profile events, elevating hotel’s prestige and profitability ranging in 10-15%.
Coached.com May 2017 - November 2018
Customer Service Associate
Streamlined complaint resolution process, decreasing resolution time by 20% and boosting customer satisfaction.
Nurtured high-value client relationships, resulting in a growth in repeat business by 25%.
Assisted the organization in building a strong social media presence boosting online visibility by 40%.
EDUCATION
Resume Worded Academic Center December 2018
Master's in Business Administration (MBA) concentration in Hospitality Management
Focus: Operations Management, Strategic HR Management
Resume Worded University April 2017
Bachelor of Business Administration (BBA) in Hotel Management
Minors in Customer Service and Public Relations
Awards: Dean's List 2015 & 2016 (Top 10%)
SKILLS
Hospitality Management: GDS Systems, POS Software (MICROS), Reservation Software (Amadeus, Sabre), Property Management Systems (eZee Frontdesk, RoomMaster)
Customer Service: Conflict Resolution, Emotional Intelligence (Advanced), Multitasking, Active Listening, Clear Communication (Written and Verbal)
Administration: Calendar Management, Meeting Coordination, Data Entry (Advanced), Email Management, Office Equipment Operation, MS Office Suite (Advanced)
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: Certified Hospitality Supervisor (CHS), Certified Guest Service Professional (CGSP), Certified Administrative Professional (CAP)
Volunteering: Hospitality for Homeless (Secretary), United Way (Event Coordinator)
Courses: Corporate Etiquette and International Protocol, Emotional Intelligence for Leaders, Advanced Excel: Pivot Tables & Dashboards
Awards: Star of the Month (Ritz-Carlton - March 2020), Employee of the Year (Coached.com - 2018)
Your Name
Hotel Front Office Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded October 2020 - Present
Hotel Front Office Supervisor
Supervised a team of 15 receptionists, fostering a high-performing work environment that contributed to a 40% increase in team efficiency.
Improved hotel booking processes by utilising advanced hotel management software, in turn enhancing guest experience and reducing booking errors by 25%
Exhibited exceptional hospitality & tourism knowledge, significantly upselling hotel’s food & beverage services contributing to 20% increase in F&B revenue.
Administered seamless back-office functions, improving overall operational efficiency by 30%
Orchestrated a series of interactive events that boosted the hotel’s reputation in the industry and increased annual event bookings by 15%.
Four Seasons Hotels and Resorts June 2018 - September 2020
Assistant Manager - Hotel Operations
Elevated total sales by 30% through optimal room allocation and effective upselling strategies.
Played a significant part in enhancing customer service standards, resulting in a 40% increase in guest satisfaction score.
Introduced a streamlined approach for managing reservations, cutting response time by 35%.
Coached.com March 2017 - May 2018
Customer Service Representative
Facilitated the company in strengthening its online reputation by managing its social media profiles, and thus improved online visibility by 60%.
Honed the system for data entry using Microsoft Access, increasing administrative accuracy by 50%
Actively listened and responded to customer grievances, leading to a 20% reduction in complaints.
EDUCATION
Resume Worded Institute May 2020
Master of Business Administration - Hotel and Hospitality Management
Specialized in Customer Experience Strategies
Resume Worded Academic Center March 2018
Professional Certification in Hospitality Management
Program focused on Front Office Operations
Completed alongside full-time employment at Coached.com (Part-time)
SKILLS
Hospitality Software: Fidelio Suite8, OPERA Property Management System, HMS Fusion, eZee Frontdesk, Hotello PMS, RoomKeyPMS
Administrative: Budget Management, Staff Scheduling, Inventory Control, Process Improvement, Recruitment, Compliance Management
Languages: English (Native), French (Professional Working), Spanish (Conversational)
Customer Service Skills: Conflict Management, Active Listening, Empathy, Problem Solving, Adaptability, De-escalation Tactics

How do I add skills to a Front Office Receptionist resume?

1
Review the job posting closely.

Go through the Front Office Receptionist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Service, Receptionist Duties and Hotel Management are possible skills. These are skills you should try to include on your resume.

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2
Add industry skills like Hospitality and Opera.

Add other common skills from your industry - such as Hotel Booking, Food & Beverage and Front Office - into your resume if they're relevant.

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3
Add skills into your work experience.

Incorporate skills - like Event Management, Sales and MICROS - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

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4
Emphasize accomplishments that involved a team.

Teamwork is a common competency hiring managers look for, particularly for Front Office Receptionist roles, so include at least 1-2 examples of accomplishments that involved leading a team, or collaborating with others to complete a project.

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5
Emphasize your administrative skills.

Recruiters look for administrative skills on your Front Office Receptionist, so highlight your experience with key administrative functions, like organizing workshops or communicating with customers and employees.

Expand
6
Use the exact job title.

Try to add the exact job title, Front Office Receptionist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Expand

Word Cloud for Front Office Receptionist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Front Office Receptionist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Front Office Receptionist Skills and Keywords to Include On Your Resume

Front Office Receptionist Soft Skills

Here are common soft skills that appear on Front Office Receptionist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Teamwork
    Expand
  • Time Management
    Expand
  • Customer Satisfaction
    Expand
  • Communication
    Expand
  • Multitasking
    Expand
  • Problem Solving
    Expand

    Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

    Get your Resume Instantly Checked, For Free

    Upload your resume and we'll spot the issues in it before an actual Front Office Receptionist recruiter sees it. For free.

    Front Office Receptionist Resume Templates

    Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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    Back Office Employee

    Back Office Employee Resume Sample
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    Frequently Asked Questions

    What are the top skills you should add to your Front Office Receptionist resume?

    On top Front Office Receptionist resumes, skills like Front Office, Receptionist Duties, Hospitality, Opera, Hotel Management, Food & Beverage, Customer Service and Hotel Booking appear most often.

    Depending on the exact role you're applying to, skills like Microsoft Access, Reservations, MICROS, Event Management and Sales can also be effective keywords to include on your resume.

    Target your Resume to a Job Description

    While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

    It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

    Start targeting your resume

    © 2024 Resume Worded. All rights reserved.

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