Skill Profile

Service Team Lead

Improve your resume's success rate by using these Service Team Lead skills and keywords.

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Service Team Lead
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Service Team Lead Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Service Team Lead job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Customer Service
  • Management
  • ITIL
  • Coaching
  • Project Management
  • Business Analysis
  • Change Management
  •  Find out what your resume's missing
    •
  • Strategic Planning
  • Teaching
  • Microsoft Access
  • Troubleshooting
  • Program Management
  • Performance Management
  • Healthcare
  • Sales
  • Retail
  • Employee Training
  • Inventory Management
  • Account Management
  • Technical Support
  • Customer Experience

    •   Show full list

Resume Skills: Technical

Resume Skills: Strategic

  • Customer Relationship Management (CRM)
  • Key Performance Indicators (KPIs)
  • Performance Analysis
  • Revenue Growth
  • Strategic Planning
  • Vendor Management
  •  Match your resume to these skills
    •

Resume Skills: Systems

Resume Skills: Data Analysis

Resume Skills: Project Management

Resume Skills: Operations

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Service Team Lead Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Service Team Lead Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Service Team Lead
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded June 2020 - Present
Senior Service Specialist
Executed robust ITIL-compliant change management processes to reduce downtime by 15%
Carried out strategic planning initiatives that improved team efficiency by 20%
Directed a team of 10 in providing high-level customer service, leading to a 30% increase in customer satisfaction rating.
Optimized service delivery processes using root cause analysis, resulting in a reduction of ticket resolution time by 25%.
Launched a program to offer technical support training to junior team members, reducing escalations by 20%.
Coached.com August 2018 - June 2020
Service Team Lead
Managed a team of 5 to deliver impeccable customer experience, enhancing NPS by 25%
Implemented revolutionary inventory management system that decreased stock discrepancies by 40%
Utilized business analysis methodologies to streamline internal processes, leading to a 30% increase in productivity.
AT&T November 2016 - August 2018
Service Associate
Provided key technical support; improving performance issues by 20%
Efficiently facilitated sales transactions that contributed to a 10% increase in annual revenue.
Troubleshot and fixed more than 50 daily customer issues with electronics, boosting overall customer satisfaction.
EDUCATION
Resume Worded Academic Center October 2016
Master of Science in Leadership and Management
Research Focus: Organizational Behavior and Leadership Strategies
Resume Worded University May 2014
Bachelor of Business Administration - Sales and Marketing
Minor in Communication Sciences
Award: Dean's List 2012-2014 (Top 10%)
SKILLS
Technical: Microsoft Suite, JIRA, ServiceNow, Zendesk, Google Workspace
Strategic: Customer Relationship Management (CRM), Key Performance Indicators (KPIs), Performance Analysis, Revenue Growth, Strategic Planning, Vendor Management
OTHER
Certifications: Certified Customer Service Manager (CCSM) - 2020, Lean Six Sigma Green Belt – 2018
Leadership & Volunteering: Pledge Drive Leader, United Way Campaign – 2019, Rotary Club Member, Volunteer at Local Food Bank – 2017-Present
Projects: Spearheaded development of a new customer support protocol at Coached.com leading to a 10% increase in customer satisfaction ratings
Your Name
Senior Service Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded May 2020 - Present
Service Operations Manager
Implemented performance management strategies leading to 25% improvement in service quality
Led team of 15 in providing top-tier customer service; improved customer retention rates by 20%
Spearheaded project management efforts to streamline service delivery operations; reduced overhead costs by 15%
Transformed business processes using Six Sigma methodologies, leading to a boost in productivity by 30%
Developed a comprehensive employee training program, fostering a uniform service delivery approach.
Coached.com December 2017 - May 2020
Senior Service Specialist
Led a team of 7 to deliver a customer-oriented experience, improving the Net Promoter Score by 28%
Managed account relationships of over 50 high-value clients, maintaining a 90% retention rate
Identified bottlenecks and improved service delivery process, increasing overall team efficiency by 17%
Verizon June 2015 - December 2017
Customer Service Representative
Successfully resolved an average of 30 customer inquiries daily providing a high standard of customer service.
Boosted up-selling techniques, resulting in sales increase of 20% quarterly.
Implemented new CRM software, cutting response time by 20%.
EDUCATION
Resume Worded Institute May 2020
Certified Customer Service Manager (CCSM)
Boosted skills in practical problem-solving and decision making
Resume Worded University December 2017
Master of Business Administration (MBA) - Service Operations
Specialized in Service Operations Management
SKILLS
Customer Service: Query Resolution, Software-based Communications, Help Desk Operations
Team Management: Recruitment, Training & Development, Performance Management
Software: MS Office Suite, CRM (Customer Relationship Management) Software, VoIP (Voice over IP)
Quality Control: Standards Compliance, Quality Assurance, Feedback Evaluation and Improvement
OTHER
Certifications: Certified in Lean Six Sigma (Green Belt), ITIL Foundation Certificate in IT Service Management
Conferences & Seminars: Attended the International Customer Service Association (ICSA) Annual Conference (2018, 2019)
Leadership & Volunteering: Youth Mentor at the local community center, Tutor for low-income students
Projects: Launched a company-wide initiative focused on improving customer experience and reducing response time by 20%
Your Name
Service Operations Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded March 2021 - Present
Director of Service Operations
Reduced service delivery costs by $500K annually through strategic planning and resource optimization.
Managed a diverse team of 20 service professionals to improve productivity by 18%
Streamlined project management processes, effectively reducing project delays by 40%
Maximized customer experience by designing and implementing a new customer feedback system, resulting in an NPS score improvement of 30%
Coordinated with the sales department to enhance account management efficiencies, achieving 98% client retention.
Coached.com December 2018 - March 2021
Service Operations Manager
Leveraged business analysis techniques to boost service efficiency by 30%
Successfully managed a team of 8 service professionals upholding a high level of customer satisfaction.
Handled inventory management to maintain optimal product availability, reducing customer complaints by 20%
Apple January 2016 - December 2018
Senior Service Specialist
Implemented a company-wide Quality Assurance process, increasing satisfaction rate to 95%
Proactively responded to and resolved customer queries achieving a response time reduction of 25%
Administered technical support to customers, resolving network downtime issues by 30%.
EDUCATION
Resume Worded Academic Center August 2018
Master of Business Administration (MBA) - Service Operations Management
Specialization in Strategy and Leadership
Resume Worded University August 2016
Bachelor of Science in Business Administration
Emphasis on Operations Management and Business Analytics
Awards: Dean's List (Top 10%) - 2012, 2013, 2014, 2015
SKILLS
Systems: Salesforce, JIRA, Zendesk, ServiceNow, NetSuite, Microsoft Dynamics
Data Analysis: Tableau, MS Excel (Advanced), Google Data Studio, SQL, Google Analytics
Project Management: Agile, Scrum, Waterfall, Prince2, Risk Management, Change Management
Operations: Budgeting, Forecasting, Supply Chain Management, Procurement, Lean Six Sigma
OTHER
Certifications: Certified Service Operations Manager (CSOM), Certified in Production and Inventory Management (CPIM)
Leadership & Volunteering: Mentor for the Young Service Manager Program, Volunteer at Soup Kitchen
Publications: Co-author of 'Best Practices in Service Operations Management' e-book
Professional Development: Active participant in yearly PMI Seminars and Agile webinars

How do I add skills to a Service Team Lead resume?

1
Review the job posting closely.

Go through the Service Team Lead posting you're applying to, and identify hard skills the company is looking for. For example, skills like Coaching, ITIL and Management are possible skills. These are skills you should try to include on your resume.

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2
Add industry skills like Change Management and Project Management.

Add other common skills from your industry - such as Business Analysis, Customer Service and Strategic Planning - into your resume if they're relevant.

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3
Add skills into your work experience.

Incorporate skills - like Teaching, Technical Support and Microsoft Access - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

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4
Emphasize accomplishments that involved a team.

Teamwork is a common competency hiring managers look for, particularly for Service Team Lead roles, so include at least 1-2 examples of accomplishments that involved leading a team, or collaborating with others to complete a project.

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5
Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Service Team Lead resume, so try to include any examples of where you led a project or managed other people.

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6
Use the exact job title.

Try to add the exact job title, Service Team Lead, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Expand

Word Cloud for Service Team Lead Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Service Team Lead job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Service Team Lead Skills and Keywords to Include On Your Resume

Service Team Lead Soft Skills

Here are common soft skills that appear on Service Team Lead job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Time Management
    Expand
  • Customer Satisfaction
    Expand
  • Team Leadership
    Expand
  • Teamwork
    Expand
  • Phone Etiquette
    Expand
  • Supervisory Skills
    Expand
  • Problem Solving
    Expand
    • Team Building
    • Leadership
    • Communication

    Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

    Resume Skills and Keywords from Related Jobs

    We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

    Get your Resume Instantly Checked, For Free

    Upload your resume and we'll spot the issues in it before an actual Service Team Lead recruiter sees it. For free.

    Service Team Lead Resume Templates

    Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

    Resume Example
    Customer Service Representative

    Customer Service Representative Resume Sample
    Go to Resume Page

    Resume Example
    Customer Service Manager

    Customer Service Manager Resume Sample
    Go to Resume Page

    Resume Example
    Customer Service Supervisor

    Customer Service Supervisor Resume Sample
    Go to Resume Page

    Resume Example
    Entry Level Customer Service Representative

    Entry Level Customer Service Representative Resume Sample
    Go to Resume Page

    Resume Example
    Field Service Technician

    Field Service Technician Resume Sample
    Go to Resume Page

    Resume Example
    Environmental Service Technician

    Environmental Service Technician Resume Sample
    Go to Resume Page

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    Frequently Asked Questions

    What skills should you add to a Service Team Lead resume?

    Here are some of the most popular skills we see on Service Team Lead resumes:

    • Customer Service
    • Management
    • ITIL
    • Coaching
    • Project Management
    • Business Analysis
    • Change Management
    • Strategic Planning

    What are the differences in resume skills between a Guest Service Team Lead and a Customer Service Team Lead?

    If you are writing a Guest Service Team Lead resume, try to emphasize skills like Retail, Guest Service Management, Merchandising, Inventory Management, Retail Sales, Store Management, Sales and Visual Merchandising.

    Similarly, if you are writing a Customer Service Team Lead resume, emphasize skills like Customer Experience, Customer Service Management, Account Management, Contact Centers, Customer Service Training, Data Entry, Teaching and Coaching.

    What soft skills are common in Service Team Lead roles?

    Soft skills like Time Management, Customer Satisfaction, Team Leadership, Teamwork and Team Building are essential for Service Team Lead roles and jobs.

    Target your Resume to a Job Description

    While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

    It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

    Start targeting your resume

    © 2024 Resume Worded. All rights reserved.

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