Skill Profile

Service Supervisor

Improve your resume's success rate by using these Service Supervisor skills and keywords.

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Service Supervisor
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Service Supervisor Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Service Supervisor job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Customer Service
  • Oilfield
  • Operations Management
  • Teaching
  • Sales
  • Onshore Operations
  • Petroleum
  • Gas
  • Energy
  • Community Outreach
  • Inventory Management
  • Healthcare
  • Oil & Gas
  • Coaching
  • Hospitality Management
  • Hotel Management
  • MICROS
  • Food & Beverage
  • Front Office
  • People Management
  • Pre-opening
  • Hospitality
  • Banquet Operations
  • Management
  • Microsoft Access
  • Technical Support
  • Project Management
    •   Show full list

Resume Skills: Software

  • Microsoft Office Suite
  • Oracle Business Suite
  • SAP
  • Tableau

Resume Skills: Project Management

  • Lean Six Sigma (Black Belt)
  • Gantt charts
  • Critical Path Method (CPM)
  • Agile and Scrum methodologies
  • Budgeting and Forecasting

Resume Skills: Leadership & People Management

  • Cross-functional Team Leadership
  • Talent Development
  • Employee Engagement
  • Conflict Resolution
  • Change management

Resume Skills: Service Management

  • 360 Feedback
  • Service Operations
  • Quality Control
  • Customer Experience Design
  • Service Level Agreement (SLA) Monitoring

Resume Skills: Project Management Tools

  • Asana
  • Trello
  • Workzone
  • Microsoft Project
  • JIRA
  • Redmine

Resume Skills: Technical

  • Google Suite
  • MS Office Suite
  • CRM Software (Salesforce, Zoho, HubSpot)
  • Live Chat Software (Zendesk, Freshchat)

Resume Skills: Languages

  • English
  • Spanish
  • French

Resume Skills: Customer Service

  • Conflict Resolution
  • Complaint Handling
  • Customer Retention
  • Loyalty Programs
  • Service Level Agreements (SLA)
  • Customer Satisfaction Surveys

Resume Skills: Management

  • Team Leadership
  • Employee Training
  • Performance Reviews
  • Scheduling
  • Budget Management
  • Incident Reporting

Resume Skills: Technology

  • MS Office Suite
  • Property Management Systems (PMS)
  • Customer Relationship Management (CRM) Software
  • Data Analysis
  • Revenue Management Systems
  • Point of Sale (POS) Systems
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Sample Service Supervisor Resume: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Service Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded June 2021 - Present
Service Supervisor
Developed a metrics-driven service model that increased customer satisfaction by 48%
Spearheaded Customer Service training, leading to 30% increase in team efficiency
Implemented Petroleum-based operational protocol that significantly added to the company’s Oilfield proficiency
Devised a robust inventory management system, reducing procurement inefficiencies by 50%
Managed and coached a team of 11 service professionals, fostering a conducive work environment
Coached.com January 2019 - June 2021
Deputy Service Supervisor
Streamlined Onshore Operations, impacting positively on company’s operation management processes
Established a community outreach program that enhanced the firm's corporate reputation
Facilitated key sales programs, leading to a 40% increase in annual sales
Amazon June 2017 - January 2019
Customer Service Executive
Conceived and launched tailored marketing campaigns which boosted company’s sales by 25%
Collaborated with top level management to formulate effective customer retention strategies
EDUCATION
Resume Worded University May 2017
Master of Business Administration - Service Operations
Focus on Service Quality Management and Leadership Techniques
Resume Worded Institute May 2014
Bachelor of Science - Business Administration
Minors in Human Resource Management and Marketing Strategy
Dean's List 2012 - 2014 (Top 10%)
SKILLS
Service Management: 360 Feedback, Service Operations, Quality Control, Customer Experience Design, Service Level Agreement (SLA) Monitoring
Project Management Tools: Asana, Trello, Workzone, Microsoft Project, JIRA, Redmine
Technical Skills: Google Suite, MS Office Suite, CRM Software (Salesforce, Zoho, HubSpot), Live Chat Software (Zendesk, Freshchat)
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Leadership & Volunteering: Lead a team of volunteers at the City Soup Kitchen (2018 - Present), Organized annual Resume Worded Fundraising Gala (2017)
Certifications: Certified Customer Service Manager (CCSM), Prosci Change Management Certification (2021)
Awards: Received ‘Service Excellence Award’ from Coached.com in 2020 for streamlining customer feedback processes
Personal Development: Attended 5+ seminars and workshops about 'Service Excellence' and 'Leading in Customer Service Environment'
Your Name
Operations Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Chevron April 2020 - Present
Operations Manager
Pioneered a robust energy usage strategy, saving up to 35% of operational cost
Enhanced Oil & Gas quality by 60% through thorough process re-engineering
Developed an effective inventory management system that minimized wastages by 40%
Managed a cross-functional team of about 15 employees ensuring smooth operations
Built a cohesive and high-performing team by developing and implementing comprehensive leadership and coaching initiatives
Resume Worded May 2018 - April 2020
Assistant Operations Manager
Implemented operational improvements which increased efficiency by 25%
Managed operational costs with a 10% reduction while maintaining service quality
Managed, trained and developed a team of five employees
Coached.com February 2015 - May 2018
Operations Coordinator
Managed operational logistics, reducing delivery time by 30%
Safeguarded operational compliance across all sales departments
Enabled a team environment that boosted employee motivation and productivity
EDUCATION
Resume Worded Institute April 2013
Master of Business Administration (MBA) - Operations Management
Graduated Magna Cum Laude
Specialization courses in Supply Chain Management & Lean Six Sigma
Resume Worded University May 2010
Bachelor of Science in Business Administration
Major in Operations Management
Dean's List 2008-2010 (Top 10%)
SKILLS
Software: Microsoft Office Suite (Advanced), Oracle Business Suite, SAP (Intermediate), Tableau (Proficient)
Project Management: Lean Six Sigma (Black Belt), Gantt charts, Critical Path Method (CPM), Agile and Scrum methodologies, Budgeting and Forecasting
Leadership & People Management: Cross-functional Team Leadership, Talent Development, Employee Engagement, Conflict Resolution, Change management
OTHER
Certifications: Certified Lean Six Sigma Black Belt (May 2015), Certified Project Management Professional (PMP) - PMI (May 2017)
Leadership & Volunteering: Local Rotary Club (Vice President, Operations Committee), Little League Baseball (Volunteer Coach)
Courses: Executive Management Course - Resume Worded Executive Education (October 2016)
Awards: Operations Manager of the Year, Chevron (2019), Outstanding Leadership Award, Resume Worded (2017)
Your Name
Customer Service Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Marriott International August 2020 - Present
Customer Service Manager
Engineered a highly effective customer service strategy resulting in an 18% increase in customer retention
Facilitated a 30% improvement in staff efficiency by effectively coaching the customer service team
Managed and improved MICROS system performance leading to an improvement in Food & Beverage service
Devised a comprehensive Front Office schedule to maximize hotel management functionality
Augmented the hotel pre-opening processes by streamlining hospitality management operations
Hyatt Hotels January 2016 - August 2020
Front Office Manager
Implemented an effective incident-management system that lessened guest complaints by 28%
Developed a strong guest-relations team as per the industry benchmark
Slashed front office operational costs by 25% without compromising on customer satisfaction
Hilton Worldwide June 2014 - January 2016
Front Desk Representative
Developed and promoted several upselling schemes leading to a 30% increment in room sales
Played a key role in managing the team and achieved a reduction in employee turnover by 20%
EDUCATION
Resume Worded University December 2013
Master of Business Administration - Hospitality Management
Specialization in Customer Service Excellence
Resume Worded Academic Center May 2011
Bachelor of Science in Hospitality Management
Minors in Business Administration and Tourism
Dean's List 2010 (Top 10% of class)
SKILLS
Customer Service: Conflict Resolution, Complaint Handling, Customer Retention, Loyalty Programs, Service Level Agreements (SLA), Customer Satisfaction Surveys
Management: Team Leadership, Employee Training, Performance Reviews, Scheduling, Budget Management, Incident Reporting
Technology: MS Office Suite (Advanced), Property Management Systems (PMS), Customer Relationship Management (CRM) Software, Data Analysis (Intermediate), Revenue Management Systems, Point of Sale (POS) Systems
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute (2020), Advanced Customer Service Certification - Customer Care Institute (2019)
Leadership & Volunteering: Marriott Community Service Initiative (Volunteer Coordinator, 2021 to present), Big Brothers Big Sisters (Mentor, 2015-2020)
Awards: Marriott International 'Leader of the Year' (2021), Hyatt Hotels 'Best Customer Service Manager' (2017-2020)

Compare Your Resume To These Service Supervisor Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to a Service Supervisor resume?

1
Review the job posting closely.

Go through the Service Supervisor posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Service, Oilfield and Gas are possible skills. These are skills you should try to include on your resume.

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2
Add industry skills like Teaching and Petroleum.

Add other common skills from your industry - such as Onshore Operations, Operations Management and Sales - into your resume if they're relevant.

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3
Add skills into your work experience.

Incorporate skills - like Energy, People Management and Project Management - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

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4
Emphasize your communication skills.

Communication is often an important component of the role of a Service Supervisor, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

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5
Highlight your supervisory skills.

Specifically on Service Supervisor resumes, you should think about highlighting examples of where you supervised others. Recruiters want to see if you have experience supervising and providing oversight over teams of similar sizes.

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6
Use the exact job title.

Try to add the exact job title, Service Supervisor, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Expand

Word Cloud for Service Supervisor Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Service Supervisor job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Service Supervisor Skills and Keywords to Include On Your Resume

Service Supervisor Soft Skills

Here are common soft skills that appear on Service Supervisor job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Supervisory Skills
    Expand
  • Customer Satisfaction
    Expand
  • Team Building
    Expand
  • Time Management
    Expand
  • Team Leadership
    Expand
  • Public Speaking
    Expand
  • Negotiation
    Expand
  • Problem Solving
    Expand
  • Organization Skills
    Expand
    • Culinary Skills
    • Leadership
    • Teamwork
    • Communication

    Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

    Resume Skills and Keywords from Related Jobs

    We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

    Get your Resume Instantly Checked, For Free

    Upload your resume and we'll spot the issues in it before an actual Service Supervisor recruiter sees it. For free.

    Service Supervisor Resume Templates

    Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

    Resume Example
    Customer Service Representative

    Customer Service Representative Resume Sample
    Go to Resume Page

    Resume Example
    Customer Service Manager

    Customer Service Manager Resume Sample
    Go to Resume Page

    Resume Example
    Customer Service Supervisor

    Customer Service Supervisor Resume Sample
    Go to Resume Page

    Resume Example
    Entry Level Customer Service Representative

    Entry Level Customer Service Representative Resume Sample
    Go to Resume Page

    Resume Example
    Field Service Technician

    Field Service Technician Resume Sample
    Go to Resume Page

    Resume Example
    Environmental Service Technician

    Environmental Service Technician Resume Sample
    Go to Resume Page

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    Frequently Asked Questions

    What skills should you add to a Service Supervisor resume?

    The most common skills and keywords we found on Service Supervisor resumes and job postings were Customer Service, Oilfield, Operations Management, Teaching, Sales, Onshore Operations, Petroleum and Gas.

    Skills like Energy, Hospitality Management, Project Management, People Management and Microsoft Access also appeared on related job postings.

    What are the differences in resume skills between a Food Service Supervisor and a Customer Service Supervisor?

    If you are writing a Food Service Supervisor resume, try to emphasize skills like Food Service Operations, Food Safety, Catering, Food & Beverage, Menu Development, Food Preparation, Sanitation and Cooking.

    Similarly, if you are writing a Customer Service Supervisor resume, emphasize skills like Customer Service, Sales, Contact Centers, Management, Microsoft Access, Teaching, Customer Experience and Operations Management.

    What are good resume skills to include for different Service Supervisor roles and job titles?

    Depending on the specific role you apply to, you may need to emphasize different skill sets. Here are a few examples:

    • Customer Service Supervisor: Customer Service, Sales, Contact Centers, Management and Microsoft Access
    • Food Service Supervisor: Food Service Operations, Food Safety, Catering, Food & Beverage and Menu Development
    • Field Service Supervisor: Field Service, Troubleshooting, Energy, Petroleum and Oil & Gas

    What soft skills do hiring managers expect for a Service Supervisor role?

    Soft skills like Culinary Skills, Supervisory Skills, Customer Satisfaction, Team Building and Time Management are essential for Service Supervisor roles and jobs.

    Target your Resume to a Job Description

    While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

    It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

    Start targeting your resume

    © 2023 Resume Worded. All rights reserved.

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