Service Coordinator

Service Coordinator Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Service Coordinator job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Service Coordination
  • Customer Service
  • Microsoft Access
  • Event Planning
  • Teaching
  • Sales
  • Project Management
  • Nonprofit Organizations
  • Strategic Planning
  • Management
  • Project Planning
  • Social Media
  • Community Outreach
  • Team Coordination
  • Project Coordination
  • Windows
  • Research
  • Recruiting
  •   Show full list

Resume Skills: CRM Software

  • Salesforce
  • Zoho CRM
  • HubSpot
  • Microsoft Dynamics 365
  • SugarCRM
  • Pipedrive
  • MS Project
  • Asana
  • Trello
  • Jira
  • MS Dynamics

Resume Skills: Data Analysis

  • Excel (PivotTable, V-Lookup)
  • Google Spreadsheets
  • Tableau
  • SQL

Resume Skills: Marketing Software

  • Google Analytics
  • MailChimp
  • Marketo
  • SEO tools
  • SEMRush

Resume Skills: Customer Service Tools

  • Zendesk
  • Salesforce
  • ZohoDesk
  • LiveChat
  • UserVoice
  • Intercom

Resume Skills: Office Applications

  • MS Office Suite (Word, Excel, PowerPoint)
  • Google Workspace (Docs, Sheets, Slides)

Resume Skills: Languages

  • English (Fluent)
  • German
  • Spanish
  • English
  • Spanish (Fluent)
  • French

Resume Skills: Technical

  • Microsoft Office Suite (Excel, PowerPoint, Word)
  • CRM Systems (Salesforce)
  • Database Management

Resume Skills: Project Management

  • Event Planning and Coordination
  • Strategic Planning
  • Time Management
  • Conflict Resolution
  • Process Improvement

Resume Skills: Industry Knowledge

  • Community Outreach and Social Services
  • Client Assessment
  • Resource Allocation
  • Non-Profit Management
  • Customer Service
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Service Coordinator Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Service Coordinator Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Service Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Service Coordinator
Streamlined service coordination processes, resulting in a 30% increase in efficiency and a significant uplift in customer satisfaction ratings
Implemented a robust project management strategy, leading to a 20% reduction in project delivery times
Boosted team coordination through the introduction of agile methodologies, yielding a 15% increase in team productivity
Strategically liaised with sales and event planning teams to ensure a seamless delivery of services
Developed and executed a recruitment strategy that boosted team strength by 25% increase over a six months period
Coached.com June 2019 - December 2021
Community Outreach Specialist
Managed and successfully completed 5+ outreach projects, significantly increasing brand visibility within the community
Leveraged social media platforms to promote outreach initiatives, resulting in a 35% increase in community participation
Incorporated strategic planning in defining project goals, resulting in a 40% uplift in project completion rates
Amazon January 2017 - June 2019
Customer Service Associate
Resolved an average of 100+ customer complaints weekly, maintaining an overall customer satisfaction rating of 90%
Identified a persistent problem in the customer complaint process, implemented a solution which reduced similar complaints by 30%
Worked closely with the sales team to generate upselling opportunities, increasing sales by 20%
EDUCATION
Resume Worded Institute December 2021
Certified in Non-Profit Management
Achieved this certification alongside regular job, reinforcing skills in strategic planning, fundraising and HR management.
Resume Worded University May 2016
Bachelor of Arts in Social Work
Specialization in Community Services
Honors: Graduated Cum Laude
SKILLS
Technical Skills: Microsoft Office Suite (Excel, PowerPoint, Word), CRM Systems (Salesforce), Database Management
Languages: English (Native), Spanish (Fluent), French (Intermediate)
Project Management: Event Planning and Coordination, Strategic Planning, Time Management, Conflict Resolution, Process Improvement
Industry Knowledge: Community Outreach and Social Services, Client Assessment, Resource Allocation, Non-Profit Management, Customer Service
OTHER
Certifications: Mental Health First Aid Certification (2022), Basic Life Support Certification
Leadership & Volunteering: Volunteer Supervisor, Local Food Bank (2017 - Present), Mentor, Youth Leadership Program (2017 - 2019)
Projects: Organized an awareness campaign for mental health in the local community reaching over 1000 participants
Awards: Employee of the Year Award, Coached.com (2021), Amazon Star Performer (2018)
Your Name
Client Services Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded March 2022 - Present
Client Services Manager
Orchestrated exceptional customer service efforts, resulting in a 90% client retention rate
Initiated and implemented strategic planning, reducing operational overheads by 15%
Successfully collaborated with the sales team to identify and target premium clients, leading to a 30% increase in revenue
Enhanced project planning mechanisms which contributed to a 20% reduction in project delays and cost overruns
Maintained up-to-date knowledge of Microsoft Access to manage and organize client data effectively
Google July 2019 - March 2022
Service Coordinator
Implemented improved service coordination methods, leading to a 35% uptick in efficiency and client satisfaction
Lead a team of 5 service professionals, improving team coordination and overall productivity by 20%
Effectively used project management tools to keep track of and accomplish tasks efficiently and promptly
Apple February 2017 - July 2019
Customer Service Associate
Was an integral part of a customer service team, handling 150+ calls daily, maintaining a 95% customer satisfaction rate
Utilized exemplary communication skills to enhance customer relations and retention
Successfully cross-sold products, resulting in an increase in sales by 25%
EDUCATION
Resume Worded University January 2022
Master of Business Administration - Customer Service Management
Specialization in Customer Relationship Management (CRM)
Resume Worded Institute June 2015
Bachelor's degree in Business Administration
Majored in Communication, Minors in Marketing
Elected student leader for the Business Club, member of Dean's List 2014-2015
SKILLS
CRM Software: Salesforce, Zoho CRM, HubSpot, Microsoft Dynamics 365, SugarCRM, Pipedrive
Data Analysis: Excel (PivotTable, V-Lookup), Google Spreadsheets, Tableau, SQL
Marketing Software: Google Analytics, MailChimp, Marketo, SEO tools, SEMRush
OTHER
Certifications: Certified Client Service Professional (CCSP), Salesforce Administrator (ADM 201 Certified)
Awards: Google's 'Quality Champion' - Q2 2020 and Q3 2021, Apple Genius Recognition Award - 2018
Volunteering: Helping Hands - Raised funds for local non-profits, Food Bank Coordinator - 2016 to Present
Your Name
Customer Service Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com March 2022 - Present
Customer Service Manager
Revamped the client service strategy, increasing repeat business by 40%
Maximized customer satisfaction through the implementation of refined service coordination activities
Analyzed and resolved high-level complaints, achieving a success rate of 95%
Trained and inducted a team of 10, boosting productivity rates by 30%
Launched a comprehensive upselling strategy, generating a 20% uplift in sales and profits
Spotify August 2019 - March 2022
Service Coordinator
Leveraged Microsoft Access to streamline service coordination processes, boosting efficiency by 45%
Developed and coordinated events to enhance brand’s reach among target customers
Worked closely with project planning teams to ensure smoother workflow and prompt service delivery
CVS Health February 2017 - August 2019
Customer Service Associate
Managed over 100 weekly customer complaints and queries, ensuring a concessive resolution rate of over 95%
Used problem-solving skills to identify areas of customer dissatisfaction and find solutions
Assisted in the selling of additional products to existing customers, contributing to an increase of 30% in sales
EDUCATION
Resume Worded Institute March 2022
Certified Service Management Professional
An intensive course focused on understanding customer service methodologies and processes.
Resume Worded University May 2016
Bachelor of Business Administration - Marketing
Specializations in Digital Marketing and Consumer Behavior
Awards: Top 10% in class for excellent project execution
SKILLS
Customer Service Tools: Zendesk, Salesforce, ZohoDesk, LiveChat, UserVoice, Intercom
Project Management & CRM tools: MS Project, Asana, Trello, Jira, MS Dynamics, HubSpot
Office Applications: MS Office Suite (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides)
Languages: English (Fluent), German (Intermediate), Spanish (Basic)
OTHER
Certifications: Certified in E-commerce Customer Service (2019)
Volunteering: Mentor - 'Right Start' Youth Career Guidance Program
Awards: Received the 'Exceptional Performer - Customer Service' award at Spotify in 2021

How do I add skills to a Service Coordinator resume?

1
Review the job posting closely.

Go through the Service Coordinator posting you're applying to, and identify hard skills the company is looking for. For example, skills like Project Management, Service Coordination and Nonprofit Organizations are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Microsoft Access and Sales.

Add other common skills from your industry - such as Event Planning, Customer Service and Teaching - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Strategic Planning, Team Coordination and Recruiting - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Show evidence of your organization skills.

Time management is all about your ability to manage your time so you can accomplish all your responsibilities effectively.Service Coordinator roles typically involve a range of different tasks so it can be beneficial to highlight your time management skills to hiring managers in your bullet points.

5
Show your ability to multitask.

Since you're going to be interfacing with different teams and people, Service Coordinator hiring managers expect you to be able to multitask, so it's a good idea to emphasize this skillset in your resume.

6
Use the exact job title.

Try to add the exact job title, Service Coordinator, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Service Coordinator Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Service Coordinator job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Service Coordinator Skills and Keywords to Include On Your Resume

Service Coordinator Soft Skills

Here are common soft skills that appear on Service Coordinator job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Team Building
  • Leadership
  • Teamwork
  • Communication
  • Customer-focused Service

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Resume Skills and Keywords from Related Jobs

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

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Service Coordinator Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Customer Service Representative


Resume Example
Customer Service Manager


Resume Example
Customer Service Supervisor


Resume Example
Entry Level Customer Service Representative


Resume Example
Field Service Technician


Resume Example
Environmental Service Technician


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Frequently Asked Questions

What are the top skills you should add to your Service Coordinator resume?

On top Service Coordinator resumes, skills like Service Coordination, Customer Service, Microsoft Access, Event Planning, Teaching, Sales, Project Management and Nonprofit Organizations appear most often.

Depending on the exact role you're applying to, skills like Research, Project Coordination, Recruiting, Strategic Planning and Team Coordination can also be effective keywords to include on your resume.

What are the differences in resume skills between a Medicaid Service Coordinator and a Customer Service Coordinator?

If you are writing a Medicaid Service Coordinator resume, try to emphasize skills like Social Services, Developmental Disabilities, Case Management, Mental Health, Nonprofit Organizations, Crisis Intervention, Medicaid and Community Outreach.

Similarly, if you are writing a Customer Service Coordinator resume, emphasize skills like Customer Service, Sales, Microsoft Access, Account Management, Customer Experience, Customer Service Management, Management and Office Administration.

What soft skills do hiring managers expect for a Service Coordinator role?

Soft skills like Working with Adolescents, Public Speaking, Team Building, Customer Satisfaction and Time Management are essential for Service Coordinator roles and jobs.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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