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Patient Service Representative

Improve your resume's success rate by using these Patient Service Representative skills and keywords.

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Patient Service Representative
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Patient Service Representative Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Patient Service Representative job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Healthcare
  • Medical Terminology
  • Electronic Medical Record (EMR)
  • U.S. Health Insurance Portability and Accountability Act (HIPAA)
  • Epic Systems
  • Medical Records
  • Appointment Scheduling
  • Hospitals
  • Data Entry
  • Patient Safety
  • Medical Billing
  • Patient Registration
  • Healthcare Management
  • Insurance Verification
  • Health Insurance
  • Healthcare Information Technology (HIT)
  • Cardiopulmonary Resuscitation (CPR)
  • Typing
  • Medical Office
    •   Show full list

Resume Skills: Health Administration

  • Medical Terminology
  • Healthcare Systems
  • Scheduling
  • Patient Service
  • Medical Software (Epic Systems, NextGen Healthcare)
  • Health Insurance Policies
  • Patient Data Privacy
  • Health Law
  • Health Informatics

Resume Skills: Interpersonal

  • Cross-functional Communication
  • Conflict Resolution
  • Team Leadership
  • Negotiation

Resume Skills: Data Management

  • Record Management
  • Data Entry
  • Office Procedures
  • Microsoft Office (Word, Excel, Outlook)

Resume Skills: Compliance

  • Health Insurance Portability and Accountability Act (HIPAA)
  • Patient Confidentiality
  • Medical Law & Ethics

Resume Skills: Healthcare Software

  • Advanced Microsoft Office Suite
  • Adult CPR
  • e-Clinical Works
  • Dragon Medical
  • Basic Life Support (BLS)
  • HealthStream
  • NextGen

Resume Skills: Languages

  • English
  • Spanish
  • American Sign Language

Resume Skills: Certification

  • Certified Medical Office Manager (CMOM)
  • Certified Electronic Health Records Specialist (CEHRS)

Resume Skills: Techniques

  • HIPAA Compliance
  • Patient Confidentiality
  • Analyzing Operational Activities
  • Financial Management
  • Risk and Quality Management

Resume Skills: Healthcare Tools

  • EPIC Systems
  • AdvancedMD EHR
  • MEDITECH
  • athenaClinicals

Resume Skills: Administrative

  • Appointment Scheduling
  • Insurance Verification
  • Payment Collection
  • Medical Coding (ICD-10, CPT)
  • Medical Terminology
  • Healthcare Management
  • Patient Scheduling
  • Health Insurance Policies

Resume Skills: Communication

  • Active Listening
  • Verbal and Written Communication
  • Patient Advocacy
  • Empathy

Resume Skills: Medical Software

  • EPIC Systems
  • Athenahealth
  • Medical Manager
  • eClinicalWorks
  • AdvancedMD

Resume Skills: Communication Tools

  • MS Office Suite
  • Google Workspace
  • Smartsheet
  • Slack
  • Trello

Resume Skills: Customer Service

  • Conflict Resolution
  • Patient Advocacy
  • Communication
  • Service Recovery Techniques
  • Active Listening

Resume Skills: Technical

  • MS Office Suite
  • Electronic Health Record (EHR) Systems
  • CRM Software
  • Data Entry
  • Basic IT Support
  • Medical Software
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Sample Patient Service Representative Resume: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Patient Service Representative
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded August 2019 - Present
Senior Patient Service Representative
Revitalized patient registration process, boosting data accuracy to 98% and saving 10 hours per week
Implemented a new strategic scheduling system, which increased appointment efficiency by 25%
Educated 20+ team members on HIPAA and related entity-compliance regulations, reducing violations by 45%
Successfully handled tricky medical billing issues, optimizing the process and improving cash collection by 30%
Piloted innovative use of Healthcare Information Technology (HIT) systems, doubling the productivity of administrative tasks
The Mayo Clinic February 2016 - July 2019
Patient Service Representative
Managed electronic medical record (EMR) inputs, maintaining a 99% record integrity across 3 years
Used knowledge of medical terminology to liaise effectively between patients and medical staff, achieving a 35% improvement in communication efficiency
Elevated patient safety practices, resulting in a 20% reduction in related incidents
Accelerated insurance verification process, reducing submission processing time by 40%
Coached.com October 2014 - January 2016
Medical Office Assistant
Minimized record discrepancies by 25% through accurate medical data entry
Facilitated smooth operation of a busy office supporting 10 physicians, improving patient service times by 15%
Assisted with patient registration, increasing the accuracy of records by 20%
EDUCATION
Resume Worded Academic Center August 2019
Certification in Healthcare Administration
Emphasis on patient services and medical office administration
Resume Worded University May 2014
Bachelor of Science in Health Services Administration
Minors in Psychology and Business Administration
Recipient of Health Services Excellence Award (Top 5%)
SKILLS
Medical Software: EPIC Systems, Athenahealth, Medical Manager, eClinicalWorks, AdvancedMD
Administrative Skills: Medical Terminology, Healthcare Management, Patient Scheduling, Health Insurance Policies
Communication Tools: MS Office Suite, Google Workspace, Smartsheet, Slack, Trello
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Certified Medical Office Manager (CMOM), American Association of Healthcare Administrative Management (AAHAM) Certification
Volunteering: American Red Cross (Health Services Volunteer, 2016 - present)
Projects: Implemented a more efficient appointment scheduling system at Resume Worded, reducing no-show rates by 25%
Awards: Resume Worded Employee of the Year (2020), Mayo Clinic Outstanding Service Award (2018)
Your Name
Medical Office Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Johns Hopkins Hospital May 2018 - Present
Senior Medical Office Specialist
Directed efficient use of Epic Systems in processing medical operations, elevating efficiency by 40%
Executed strategic case handling by acquiring proficiency in medical terminology, reducing miscommunication by 30%
Boosted patient safety standards, resulting in a commendation from Health Insurance Portability and Accountability Act (HIPAA)
Orchestrated medical billing activities, slashing payment delays by 50%
Resume Worded December 2015 - April 2018
Medical Office Specialist
Implemented advanced organizational strategies for appointment scheduling, boosting productivity by 30%
Pioneered a new data entry protocol that enhanced record integrity by 50% in just 6 months
Provided first-rate patient registration service, raising patient satisfaction scores by 40%
Coached.com June 2013 - November 2015
Medical Office Receptionist
Achieved timely processing of health insurance claims, shortening approval periods by 20%
Developed proficiency in medical software, reducing data processing time by 25%
Accelerated typing speed to 70 WPM, aiding in documentation and data entry tasks
EDUCATION
Resume Worded University May 2018
Master in Healthcare Administration
Specialization: Health Management Systems
Resume Worded Academic Center June 2013
Bachelor of Science in Health Service Administration
Healthcare Fraud Investigator Certificate
Internship at local healthcare institution
SKILLS
Healthcare Software: Advanced Microsoft Office Suite, Adult CPR, e-Clinical Works, Dragon Medical, Basic Life Support (BLS), HealthStream, NextGen
Languages: English (Native), Spanish (Conversational)
Certification: Certified Medical Office Manager (CMOM), Certified Electronic Health Records Specialist (CEHRS)
Techniques: HIPAA Compliance, Patient Confidentiality, Analyzing Operational Activities, Financial Management, Risk and Quality Management
OTHER
Certifications: Certified Administrative Health Assistant (CAHA - May 2019)
Leadership & Volunteering: Johns Hopkins Covid Relief Fund (Fundraising Committee Member - May 2020)
Projects: Established process improvements that increased operational efficiency by 25% at Johns Hopkins Hospital.
Awards: Johns Hopkins Hospital Employee of the Year (2019)
Your Name
Health Services Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com April 2019 - Present
Health Services Coordinator
Successfully managed the electronic medical record (EMR), maintaining record integrity and accessibility to 95%
Strengthened the team's knowledge of Epic Systems, expediting task accomplishment by 30%
Implemented a proactive patient registration system, eliminating delays and boosting satisfaction by 50%
Took charge of health insurance verifications, shortening approval times by 20%
Maintained patient safety as the top priority, curtailing incidents by 15%
New York-Presbyterian Hospital October 2016 - March 2019
Medical Office Specialist
Improved administrative efficiency by 50% by maneuvering the versatile landscape of Healthcare Information Technology (HIT)
Maximized productivity by integrating electronic medical record (EMR) system in daily operations
Streamlined medical billing operations, achieving increased collection by 30%
Resume Worded June 2014 - September 2016
Medical Receptionist
Decreased data entry errors by 30% after implementing a meticulous double-check process
Assisted in scheduling appointments, reducing patient waiting time by 20%
Successfully registered new patients, maintaining an excellence rating for accuracy in administration
EDUCATION
Resume Worded University August 2014
Master of Health Administration
Specialization in Hospital Administration
Thesis: 'Improving Patient Care Through Efficient Health Services Coordination'
Resume Worded Institute June 2016
Certified Medical Office Manager (CMOM)
Received the certification while working part-time at New York-Presbyterian Hospital
SKILLS
Medical Administration: Medical Terminology, Healthcare Systems, Scheduling, Patient Service, Medical Software (Epic Systems, NextGen Healthcare)
Interpersonal Skills: Cross-functional Communication, Conflict Resolution, Team Leadership, Negotiation
Data Management: Record Management, Data Entry, Office Procedures, Microsoft Office (Word, Excel, Outlook)
Compliance: Health Insurance Portability and Accountability Act (HIPAA), Patient Confidentiality, Medical Law & Ethics
OTHER
Certifications: Certified Patient Service Specialist (CPSS), Advance Healthcare Network
Volunteering: Medical Assistant, City Hospital (2013 - 2014) - Volunteered during undergraduate studies to gain real-world clinical experience
Awards: Employee of the Year, Coached.com (2020), Outstanding Customer Service Award, New York-Presbyterian Hospital (2017)
Projects: Led the implementation of a new patient scheduling system at Coached.com, resulting in 15% increase in patient throughput

Compare Your Resume To These Patient Service Representative Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to a Patient Service Representative resume?

1
Review the job posting closely.

Go through the Patient Service Representative posting you're applying to, and identify hard skills the company is looking for. For example, skills like Medical Records, Epic Systems and Appointment Scheduling are possible skills. These are skills you should try to include on your resume.

Expand
2
Add industry skills like U.S. Health Insurance Portability and Accountability Act (HIPAA) and Hospitals.

Add other common skills from your industry - such as Electronic Medical Record (EMR), Healthcare and Medical Terminology - into your resume if they're relevant.

Expand
3
Add skills into your work experience.

Incorporate skills - like Insurance Verification, Healthcare Information Technology (HIT) and Patient Registration - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Expand
4
Emphasize your communication skills.

Communication is often an important component of the role of a Patient Service Representative, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Expand
5
Use the exact job title.

Try to add the exact job title, Patient Service Representative, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Expand

Word Cloud for Patient Service Representative Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Patient Service Representative job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Patient Service Representative Skills and Keywords to Include On Your Resume

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Patient Service Representative Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Customer Service Representative

Customer Service Representative Resume Sample
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Resume Example
Customer Service Manager

Customer Service Manager Resume Sample
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Resume Example
Customer Service Supervisor

Customer Service Supervisor Resume Sample
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Resume Example
Entry Level Customer Service Representative

Entry Level Customer Service Representative Resume Sample
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Resume Example
Inside Sales Representative

Inside Sales Representative Resume Sample
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Resume Example
Field Service Technician

Field Service Technician Resume Sample
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Frequently Asked Questions

What skills should you put on a Patient Service Representative resume?

On top Patient Service Representative resumes, skills like Healthcare, Medical Terminology, Electronic Medical Record (EMR), U.S. Health Insurance Portability and Accountability Act (HIPAA), Epic Systems, Medical Records, Appointment Scheduling and Hospitals appear most often.

Depending on the exact role you're applying to, skills like Typing, Insurance Verification, Medical Billing, Patient Registration and Healthcare Information Technology (HIT) can also be effective keywords to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

© 2023 Resume Worded. All rights reserved.

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