Hotel Receptionist

Hotel Receptionist Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Hotel Receptionist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Receptionist Duties
  • Hotel Management
  • Front Office
  • Hospitality
  • Tourism
  • Hotel Booking
  • Customer Service
  • Back Office Operations
  • Hospitality Management
  • Event Management
  • Microsoft Access
  • Social Media
  • Reservations
  • Event Planning
  • Invoicing
  • Food & Beverage
  • Opera
  • Office Administration
  •   Show full list

Resume Skills: Tools

  • Microsoft Office Suite
  • Property Management Software (Opera, Fidelio)
  • Booking Management Systems (Booking.com, Agoda)
  • Google Workspace
  • Adobe Sign
  • DocuSign
  • Dropbox
  • MS Office Suite
  • Slack

Resume Skills: Technical

  • Microsoft Office Suite
  • Reservation Systems
  • Property Management Systems
  • Point Of Sale Systems
  • Database Management
  • Microsoft Office (Word, Excel, PowerPoint)
  • Property Management Systems (PMS)
  • CRM Software

Resume Skills: Languages

  • English
  • Spanish
  • French
  • Spanish (Fluent)
  • Italian

Resume Skills: Techniques

  • Check-in/Check-out procedures
  • Room reservation handling
  • Guest services

Resume Skills: Certifications

  • First Aid Certification
  • CPR
  • Food Safety Certificate

Resume Skills: Property Management Systems

  • Opera PMS
  • Maestro PMS
  • RMS
  • RoomKeyPMS
  • Agilysys
  • eZee Frontdesk
  • Cloudbeds

Resume Skills: Reservation Software

  • Sabre
  • Amadeus
  • eZee Absolute
  • ShieldQ
  • Cloudbeds

Resume Skills: MS Office Suite

  • Word
  • Excel
  • PowerPoint
  • Access
  • Outlook

Resume Skills: Customer Service

  • Conflict Resolution
  • Diplomacy
  • Multitasking
  • Foreign Language Skills: Spanish (Fluent)
  • French
  • Negotiation
  • Complaint Handling
  • Hospitality Management
  • Upselling
  • Tact and Diplomacy

Resume Skills: Administration

  • Reservation Management
  • Data Entry
  • Payment Processing
  • Event Planning
  • Front Desk Support

Resume Skills: Administrative

  • Data Entry
  • Scheduling
  • Record Keeping
  • Inventory Management

Resume Skills: Front Office Softwares

  • Opera PMS
  • Fidelio
  • Protel
  • RoomMaster
  • GuestCentrix
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Hotel Receptionist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Hotel Receptionist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Hotel Receptionist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Hilton International January 2020 - Present
Senior Hotel Receptionist
Managed 5 personnel in Front Office Operations, resulting in a 20% increase in efficiency.
Oversaw hotel bookings for an average of 500 customers monthly, strategically improving occupancy rates by 15%.
Executed streamlined invoice processes that minimized waste and improved back office operations, resulting in saving 10 hours per week.
Initiated a social media campaign promoting hotel amenities, resulting in a 30% increase in event bookings.
Facilitated comprehensive hospitality management training program for new hires, leading to a 50% decrease in turnover within the first 6 months.
Marriott International June 2017 - December 2019
Hotel Receptionist
Fielded customer service inquiries promptly and professionally for an average of 200 guests daily, improving overall customer satisfaction by 25%.
Implemented a new reservations system that increased booking efficiency by 10%.
Coordinated with Food & Beverage Department to ensure seamless Guest Experience.
Managed Event Planning for hotel facilities, boosting revenue by $300,000 annually.
Resumed Worded February 2015 - May 2017
Front Desk Attendant
Welcomed an average of 150 guests daily, and efficiently carried out receptionist duties.
Assisted in the management of hotel operations, increasing overall efficiency by 15%.
Contributed to the office administration tasks, enhancing operational productivity by 10%.
EDUCATION
Resume Worded Academic Center March 2020
Certified Hospitality Supervisor (CHS)
Awarded after completion of comprehensive management training program
Resume Worded University April 2015
Bachelor of Arts in Hospitality Management
Specialized in Customer Service Strategies and Hotel Administration
Achievements: Recipient of Excellence in Hospitality Management Award 2014
SKILLS
Property Management Systems: Opera PMS, RoomKeyPMS, eZee Frontdesk, Cloudbeds, Maestro PMS
MS Office Suite: Word, Excel, PowerPoint, Access, Outlook
Customer Service: Conflict Resolution, Diplomacy, Multitasking, Foreign Language Skills: Spanish (Fluent), French (Conversational)
Administration: Reservation Management, Data Entry, Payment Processing, Event Planning, Front Desk Support
OTHER
Certification: Certificate in Hotel and Tourism Management from Cornell University (Online)
Volunteering: Volunteer at Community Food Bank, organizing monthly food drives since 2018
Awards: Awarded 'Employee of the Year' at Marriott International in 2019 for outstanding performance
Professional Affiliation: Active member of the International Hotel & Restaurant Association(IH&RA)
Your Name
Hotel Front Office Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Marriott International April 2019 - Present
Hotel Front Office Supervisor
Directed a team of 10 in front office operations, improving team efficiency by 25%.
Applied Opera software in daily operations and trained team, leading to more efficient booking procedures and an increase in customer satisfaction by 30%.
Coordinated with event management to address client specifications, ensuring high level client satisfaction and a boost in repeat business by 20%.
Overhauled the system of handling customer inquiries, reducing complaints by 40%.
Worked closely with the hospitality management team to create strategic plans for increasing hotel revenue, leading to an increase in sales of 15%.
Hyatt Hotels Corporation June 2016 - March 2019
Senior Receptionist
Exercised hospitality management skills to ensure top customer service for approx. 200 daily guests, significantly improving customer feedback ratings.
Produced monthly reports on hotel bookings, aiding in strategic decision making.
Leveraged Microsoft Access for back office operations, saving 15 hours of manual work per week.
Coached.com January 2014 - May 2016
Front Desk Assistant
Maintained professional receptionist duties for a consistent guest experience, which improved guest revisit rate by 10%.
Supported hotel management in daily operations, leading to an overall increase in hotel efficiency by 20%.
Played a significant role in event planning, resulting in a 15% increase in booking.
EDUCATION
Resume Worded Institute October 2020
Certified Hospitality Supervisor
Gained in-depth understanding of hospitality leadership and workflow optimization
Resume Worded University December 2013
Bachelor's of Science in Hospitality Management
Specialized in Front Office Operations
Recipient of Stellar Student Award for exceptional project execution
SKILLS
Front Office Softwares: Opera PMS, Fidelio, Protel, RoomMaster, GuestCentrix
Administration and Office Management Tools: MS Office Suite (Advanced), Google Workspace, Slack
Customer Service Skills: Conflict Resolution, Complaint Handling, Upselling, Tact and Diplomacy
Languages: English (Native), French (Conversational), Italian (Basic)
OTHER
Certifications: Certified Front Desk Representative - American Hotel & Lodging Educational Institute (2018)
Awards: Star Employee of the Year - Hyatt Hotels Corporation (2018)
Volunteering: Annual Volunteer - Charity Run for Homeless Shelters (2014-Present)
Professional Development: Completed Hospitality Leadership Program - Marriott International (2021)
Your Name
Hotel Front Office Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resumed Worded March 2021 - Present
Hotel Front Office Manager
Lead a team of 20 in front office operations, resulting in a boost in hotel ratings by 30%.
Masterminded a new digital marketing strategy, increasing hotel booking by 20% annually.
Centralized invoicing system, saving 30 hours of manual work per a month.
Implemented guest-centric initiatives, improving customer service ratings by 35%.
Constructed a productive collaboration with the hospitality management team, manifesting in a 15% increase in guest satisfaction ratings.
InterContinental Hotels Group January 2018 - February 2021
Front Office Supervisor
Directed and mentored 15-person front office team, leading to an increase in productivity by 25%.
Introduced cost-cutting measures that saved the hotel $1,000 per month.
Established effective communication protocols to enhance customer service, reducing guest complaints by 30%.
Coached.com October 2015 - December 2017
Guest Relations Officer
Assisted with receptionist duties to guarantee all guests received friendly and consistent service.
Managed and aided in resolving guest complaints, improving customer service ratings by 15%.
Supported office administration tasks, aiding overall operational flow and efficiency.
EDUCATION
Resume Worded University June 2017
Master of Business Administration - Hospitality Management
Specialization in Hospitality Industry Marketing
Resume Worded Academic Center May 2015
Bachelor of Arts - International Relations
Minors in Business Management and Intercultural Communication
President of the University Event Planning Committee
SKILLS
Property Management Systems: Opera PMS, Maestro PMS, RMS, RoomKeyPMS, Agilysys
Reservation Software: Sabre, Amadeus, eZee Absolute, ShieldQ, Cloudbeds
Tools & Platforms: Microsoft Office Suite, Google Workspace, Adobe Sign, DocuSign, Dropbox
Languages: English (Native), Spanish (Advanced), French (Conversational)
OTHER
Certifications: Certified Rooms Division Executive (CRDE) - (AH&LA - 2021), Certified Hotel Administrator (CHA) - (AH&LA - 2019)
Awards: Hotel Manager of the Year (InterContinental Hotels Group - 2020), Customer Service Excellence (Coached.com - 2016)
Volunteering: Hospitality for the Homeless (Event Organizer - 2021)
Professional Development: Member of American Hotel & Lodging Association, Participant of Annual Hospitality Industry Conferences

How do I add skills to a Hotel Receptionist resume?

1
Review the job posting closely.

Go through the Hotel Receptionist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Service, Hotel Booking and Back Office Operations are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Hotel Management and Tourism.

Add other common skills from your industry - such as Hospitality, Front Office and Receptionist Duties - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Hospitality Management, Event Planning and Office Administration - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Emphasize your communication skills.

Communication is often an important component of the role of a Hotel Receptionist, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

5
Highlight your clerical skills.

Try to include examples of where you used your clerical skills, whether that's in your Hotel Receptionist roles or administrative-related experiences.

6
Use the exact job title.

Try to add the exact job title, Hotel Receptionist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Hotel Receptionist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Hotel Receptionist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Hotel Receptionist Skills and Keywords to Include On Your Resume

Hotel Receptionist Soft Skills

Here are common soft skills that appear on Hotel Receptionist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Hotel Receptionist Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Professional


Resume Example
Highlights (Free)


Resume Example
Modern Two-Column


Resume Example
Clean Modern


Resume Example
Entry-Level (Free)


Resume Example
Concise


Browse Skills from Similar Jobs

Frequently Asked Questions

What are the top skills you should add to your Hotel Receptionist resume?

Some effective Hotel Receptionist skills you can add to your resume include:

  • Receptionist Duties
  • Hotel Management
  • Front Office
  • Hospitality
  • Tourism
  • Hotel Booking
  • Customer Service
  • Back Office Operations

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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