Hotel Manager

Hotel Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Hotel Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Hotel Management
  • Hospitality
  • Hospitality Management
  • Food & Beverage
  • Front Office
  • Pre-opening
  • Rooms Division
  •  Find out what your resume's missing
  • Revenue Analysis
  • Customer Service
  • Guest Service Management
  • Reservations
  • Restaurant Management
  • Tourism
  • Housekeeping
  • Event Management
  • Management
  • Catering
  • Opening Hotels
  • Hotel Booking
  • Banquet Operations

  •   Show full list

Resume Skills: Management Tools

Resume Skills: Financial

Resume Skills: Customer Service

  • Guest Satisfaction Management
  • Front Desk Operations
  • Customer Relationship Management
  • Complaint Management
  • Customer Relationship Management (CRM)
  • Conflict Resolution
  • Empathy
  • Active Listening
  • Positive Language
  • Time Management
  •  Match your resume to these skills

Resume Skills: Languages

Resume Skills: Hospitality Software

Resume Skills: Management & Administration

Resume Skills: Property Management Systems

Resume Skills: Revenue Management

Resume Skills: Customer Service Software

Resume Skills: Administrative

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Hotel Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Hotel Manager Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Hotel Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded March 2018 - Present
Hotel Manager
Revitalized the property's revenue analysis process, leading to a 24% increase in annual revenue.
Monitored rooms division and front office operations, achieving a 15% improvement in operational efficiency.
Implemented a new guest service management strategy, improving guest satisfaction scores by 35%.
Coordinated hotel booking and reservations procedures, reducing errors by 40% and enhancing customer service.
Directed banquet operations, orchestrating seamless large-scale events and increasing department revenue by 20%. June 2013 - February 2018
Assistant Hotel Manager
Co-managed pre-opening preparations for a new 200-room hotel, ensuring a smooth launch.
Contributed to the development of a staff training program, resulting in a 28% increase in team efficiency.
Collaborated with the restaurant management team, leading to a 9% increase in food and beverage sales.
Marriott International January 2010 - May 2013
Front Office Supervisor
Standardized reservations and hotel booking practices, reducing customer complaints by 32%.
Elevated housekeeping standards, contributing to a 30% increase in room cleanliness scores.
Streamlined check-in procedures, reducing average customer wait time by 5 minutes.
Resume Worded University January 2013
Master of Business Administration - Hotel and Tourism Management
Top of class - Dean's List 2013
Resume Worded Institute May 2010
Bachelor of Arts in Hospitality Management
Minors in Business Administration and Public Relations
Awards: Most Innovative Student Project 2010
Management Tools: Oracle Hospitality, RMS Cloud, Cloudbeds, eZee Frontdesk, Rent Manager, RoomKeyPMS, Hotelogix
Financial Skills: Budgeting, Financial Reporting, Profit and Loss Analysis, Revenue Enhancement, Cost Control
Customer Service Skills: Guest Satisfaction Management, Front Desk Operations, Customer Relationship Management, Complaint Management
Languages: English (Native), Spanish (Professional), French (Basic)
Certifications: Certified Hotel Administrator from the American Hotel & Lodging Educational Institute (AHLEI - 2018)
Leadership and Volunteering: Big Brother Big Sister Mentorship Program (Volunteer since 2015), UNESCO Tourism Volunteer (2017)
Projects: Implemented a new reservation system leading to a 15% increase in bookings at
Awards: Star of The Year – Marriott International (2012)
Your Name
Front Office Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Hilton Worldwide April 2019 - Present
Front Office Manager
Engineered a customer service initiative to enhance guest experience, resulting in a 20% upturn in customer satisfaction.
Led the front office team in efficiently handling hotel bookings and reservations, decreasing overbooked instances by 15%.
Administered the training and development of front office staff, improving performance metrics by 25%.
Coordinated closely with housekeeping and maintenance departments to ensure the highest standards of cleanliness and repair, boosting positive guest feedback by 30%.
Handled revenue analysis and forecast reports, aiding in budget planning and management decisions.
Resume Worded October 2014 - March 2019
Guest Service Manager
Spearheaded the guest service management operations, increasing positive online reviews by 35%.
Oversaw MICROS POS system in the hotel's restaurant, reducing order mishaps by 10%.
Implemented strategic means for customer complaint resolution, decreasing complaints by 20%. June 2010 - September 2014
Front Desk Supervisor
Improved front desk operations through efficient scheduling and staff training, leading to a 15% improvement in service speed.
Introduced a new system for managing bookings and reservations, eliminating errors by 25%.
Resume Worded Institute December 2012
Master of Business Administration - Hospitality Management
GPA: 3.9/4.0, Honors: Beta Gamma Sigma (Top 20%)
Resume Worded University May 2010
Bachelor of Science - Hotel Administration
Specialization in Customer Service Management
Honors: Summa Cum Laude (Top 5%), Awarded Howard B. Meek Award
Hospitality Software: Opera PMS, Amadeus, RMS, RoomKeyPMS, SiteMinder, Fidelio Suite8, SkyTouch Technology
Management & Administration: Event Management, Inventory Management, Quality Assurance, Budgeting, Staff Training & Development, Vendor Relations
Languages: English (Native), Spanish (Fluent), French (Conversational)
Customer Service Skills: Customer Relationship Management (CRM), Conflict Resolution, Empathy, Active Listening, Positive Language, Time Management
Your Name
Rooms Division Manager
City, Country  •  (123) 456-789  •  [email protected]  •
InterContinental Hotels Group January 2020 - Present
Rooms Division Manager
Achieved highest score in customer satisfaction survey for rooms division operations among regional properties, elevating rating by 32% since appointment.
Streamlined housekeeping operations, boosting room cleanliness rating by 18%.
Re-engineered check-in/out process reducing average wait times by 7 minutes.
Managed an efficient system of room assignments and bookings, resulting in a decrease in customer complaints by 10%.
Oversaw the hotel's revenue analysis procedures, enabling better pricing and yield strategies.
Conceptualized a staff development plan for the rooms division, resulting in a decrease in staff turnover by 15%.
Resume Worded February 2015 - December 2019
Shift Leader - Front Office
Assisted in managing the front office team, leading to a decrease in customer complaints by 10%.
Oversaw hotel booking and reservations, leading to an accurate room inventory.
Trained team members in achieving high customer service standards, leading to a 12% increase in positive customer feedback. August 2010 - January 2015
Front Desk Agent
Handled guest registration, resulting in a seamless check-in experience.
Resolved guest complaints, leading to an increase in repeat business.
Administered hotel booking system, improving accuracy in room assignments.
Resume Worded Institute December 2019
Executive Master of Business Administration (EMBA) - Hospitality Management
Coursework: Hotel Revenue Management, Quality Service Management, Hospitality Leadership Strategies
Resume Worded University May 2010
Bachelor of Science - Hotel Administration
Awards: Dean's List - Top 10% of the class, Received Resume Worded Hospitality Award for exceptional contribution to hospitality studies
Property Management Systems: OPERA, Amadeus, RMS, RoomMaster, EZee Frontdesk
Revenue Management: Rate and inventory management, Forecasting, Market segment analysis, Yield Management
Customer Service Software: Zendesk, LiveChat, Zoho Desk, Freshservice, HappyFox
Administrative: Microsoft Office Suite (Excel, Word, PowerPoint), Google Workspace, QuickBooks
Certifications: Certified Rooms Division Executive (CRDE), Certified Hotel Administrator (CHA)
Membership & Affiliation: Member - American Hotel & Lodging Association
Volunteering: Volunteer, Shelter Homes - Organized and managed bi-monthly events and activities for residents
Awards: InterContinental Hotels Group - 'Best Rooms Division Manager' award in 2021

How do I add skills to a Hotel Manager resume?

Review the job posting closely.

Go through the Hotel Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Revenue Analysis, Food & Beverage and Rooms Division are possible skills. These are skills you should try to include on your resume.

Add industry skills like Front Office and Hospitality Management.

Add other common skills from your industry - such as Pre-opening, Hotel Management and Hospitality - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Guest Service Management, MICROS and Customer Service - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Show examples of where you trained people.

On Hotel Manager resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Hotel Manager resume, so try to include any examples of where you led a project or managed other people.

Use the exact job title.

Try to add the exact job title, Hotel Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Hotel Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Hotel Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Hotel Manager Skills and Keywords to Include On Your Resume

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Hotel Manager Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example

Resume Example
Highlights (Free)

Resume Example
Modern Two-Column

Resume Example
Clean Modern

Resume Example
Entry-Level (Free)

Resume Example

Frequently Asked Questions

What skills do hiring managers want to see on a Hotel Manager resume?

Here are some of the most popular skills we see on Hotel Manager resumes:

  • Hotel Management
  • Hospitality
  • Hospitality Management
  • Food & Beverage
  • Front Office
  • Pre-opening
  • Rooms Division
  • Revenue Analysis

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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