Front Office Manager

Front Office Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Front Office Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Front Office
  • Hospitality Management
  • Hotel Management
  • Hospitality
  • Rooms Division
  • Property Management Systems
  • Revenue Analysis
  •  Find out what your resume's missing
  • Pre-opening
  • Guest Service Management
  • Food & Beverage
  • Opera
  • Tourism
  • OnQ
  • Reservations
  • Office Administration
  • Opening Hotels
  • Event Management
  • Restaurant Management
  • Customer Service
  • Yield Management
  • Microsoft Access
  • Management

  •   Show full list

Resume Skills: Hospitality Software

Resume Skills: Management & Administration

Resume Skills: Languages

Resume Skills: Customer Service

Resume Skills: Management software

Resume Skills: Techniques

  • Guest Service
  • Front Desk Management
  • Employee Training
  • Budget Management
  • Booking and Reservation Management
  • Conflict Resolution
  • Crisis Management
  • Operations Analysis
  • Quality Control
  • Performance Evaluations
  •  Match your resume to these skills

Resume Skills: Administrative

Resume Skills: Safety & Compliance

Resume Skills: Management

Resume Skills: Communication

Resume Skills: Technical Tools

Resume Skills: Office Management

Resume Skills: Software Proficiency

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Front Office Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Front Office Manager Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Select a free resume example
Your Name
Front Desk Manager
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE January 2020 - Present
Front Desk Manager
Revitalized the front desk operations by implementing a new Property Management System, increasing overall efficiency by 30%
Implemented a revised training program for staff leading to an increase in customer satisfaction scores by 20%
Transformed Receptionist Duties by implementing streamlined processes, reducing wait times by 15%
Collaborated with marketing team to revamp social media strategy, increasing online traffic by 50%
Spearheaded an Event Planning initiative that led to an increase in corporate bookings by 35%
Resume Worded May 2017 - December 2019
Assistant Front Desk Manager
Led a team of 10, improving the performance of the Front Office leading to a rise in room bookings by 25%
Managed the Rooms Division effectively leading to increased revenue by $10k per month
Implemented a new MICROS system, boosting efficiency in Food & Beverage service by 15%
Holiday Inn June 2014 - May 2017
Receptionist Supervisor
Managed a team of 5 receptionists, improving workflow and reducing customer complaints by 15%
Implemented a new shift scheduling system which reduced employee turnover by 20%
Coordinated the upgrade of hotel's Property Management System leading to a 25% increase in uptime
Resume Worded Institute May 2017
Certification in Hotel Management
Awarded Top Performing Trainee
Resume Worded University June 2014
Bachelor’s Degree in Business Administration
Concentration in Hospitality Management
Award: Distinguished Business Graduate
Hotel Management Software: Opera PMS, RoomMaster, eZee Frontdesk, Hotelogix, Maestro PMS, Clock PMS
Customer Service Tools: Salesforce, Zendesk, LiveChat, Freshdesk
Administrative Software: Microsoft Office Suite (Excel, Word, PowerPoint), Google Workspace (G Suite)
Languages: English (Fluent), Spanish (Conversational), German (Basic)
Certifications: Certified Guest Service Professional (CGSP) - American Hotel & Lodging Institute
Awards: Employee of the Month – (August 2020, April 2021)
Leadership & Volunteering: Organizer of annual charity event - Paws for the Cause, benefiting local animal shelters
Professional Development: Attendee - Annual Front Desk Managers Conference (2017-2021)
Your Name
Assistant Front Desk Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2019 - Present
Assistant Front Desk Manager
Implemented a new Hotel Management software, resulting in 20% increase in operational efficiency
Effectively managed Receptionist Duties leading to an increase in customer satisfaction scores by 15%
Implemented training programs for Front Office staff which reduced errors in bookings by 20%
Collaborated with the sales team on a successful marketing campaign that increased room bookings by 30%
Introduced a new Weekly Revenue Analysis report that improved forecast accuracy by 25% May 2016 - December 2018
Front Desk Supervisor
Managed a team of 8 staff, implementing new service standards that improved Guest Service Management metrics by 20%
Contributed to an upgrade of the MICROS system, improving Food & Beverage service time by 10%
Coordinated with housekeeping staff to ensure a 100% room readiness rate during peak season
Hyatt April 2014 - April 2016
Front Desk Agent
Consistently achieved customer satisfaction scores above 95%
Promoted to Front Desk supervisor from agent within 1 year in recognition of performance
Implemented new check-in procedure that reduced average wait time by 10%
Resume Worded Institute March 2018
Certified Front Desk Representative
Coursework in customer service management and hospitality operations
Resume Worded University May 2014
Bachelor of Science in Hotel Administration
Specialization in Operations Management
Member of Hotel & Lodging Association
Front Office Software: Opera PMS, InnQuest RoomMaster, WinHotel Solution, IQware PMS, FCS CosmoPMS
Customer Service: Problem-solving, Conflict resolution, Phone etiquette, Patience, Empathy, Positive Attitude
Administrative Skills: Scheduling, Record keeping, Cash handling, Multitasking, Staff supervision
Technical Skills: Microsoft Office (Word, Excel, PowerPoint), Google Docs, Adobe Acrobat, Email communication
Certifications: Hospitality Management Certificate, American Hotel & Lodging Educational Institute (2019)
Volunteering: Volunteer, Local Homeless Shelter, assisting in preparing and serving meals
Professional Affiliations: Member, American Hotel & Lodging Association (2014-Present)
Commendations: Recipient of 'Employee of the Month' at Hyatt & for outstanding customer service
Your Name
Receptionist Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE January 2018 - Present
Receptionist Supervisor
Lead a team of 5, applying management techniques which lead to an increase in staff productivity by 25%
Revamped customer complaint handling process, contributing to a decrease in overall complaints by 30%
Introduced a system for managing peak hour rush, reducing waiting time by 20%
Worked closely with F&B department to incorporate upselling techniques at the reception desk, leading to a 15% increase in F&B revenue
Used data analytics to optimize staff scheduling, reducing payroll costs by 10%
Resume Worded June 2015 - December 2017
Front Desk Agent
Achieved consistent customer satisfaction scores of 90% for 2 years in a row
Streamlined check-in and check-out process which improved customer experience by reducing waiting time by 20%
Implemented a new concierge service which led to a 10% increase in upselling revenue
Marriott April 2013 - May 2015
Junior Receptionist
Consistently met all service standards, contributing to an overall increase in hotel rating by 2 stars
Introduced a new feedback collection system which provided actionable insights for service improvement
Participated in a team that implemented a new Property Management System, improving overall efficiency by 20%
Resume Worded University December 2012
Bachelor of Business Administration - Office Management
Specialization in Front Office Operations
Dean's List: Top 10% of the class performance from 2009 to 2012
Resume Worded Academic Center March 2013
Certificate in Customer Service Excellence
Internship: Handled customer service desk at Marriott for 6 months
Front Office Management: Front Desk Operations, Office Administration, Record Management, Appointments Coordination, Mail Handling, Visitor Services
Customer Service: Customer Support, Conflict Resolution, Feedback Collection, Service Level Management, Customer Satisfaction Metrics
Technical Skills: Microsoft Office Suite, Customer Relationship Management (CRM) Tools, Front Desk Software (Lobbipad, Greetly), Multi-line Phone Systems, Email Management (Outlook)
Languages: English (Native), Spanish (Conversational), French (Basic)
Certifications: Certified Front Desk Representative – American Hotel & Lodging Educational Institute (AHLEI)
Leadership & Volunteering: Team Lead – Annual Corporate Social Responsibility drive at for 3 years
Professional Training: Professional Training in ‘Leadership and Supervisory Skills’ – Resume Worded Institute
Awards: ‘Employee of the Year’ award – (2020), ‘Staff Member of the Quarter’ – Resume Worded (2017)
Your Name
Front Office Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded March 2020 - Present
Front Office Supervisor
Streamlined the reception desk operations by implementing a new Property Management System, reducing check-in times by 25%
Led a team of 10 front office staff, reducing hotel booking errors by 30% through effective team training
Promoted guest satisfaction scores by 20% through exceptional guest service management
Implemented MICROS system in the restaurant, resulting in a 15% increase in efficiency
Revamped the hotel's room division strategy, increasing room occupancy by 18%
Hilton Hotel October 2018 - February 2020
Front Office Manager
Increased hotel revenue by 10% through strategic revenue analysis, focusing on peak seasons
Executed pre-opening procedures for new property launch, achieving full occupancy within the opening week
Boosted team communication efficiency by overseeing the adoption of a cloud-based hospitality management system. June 2016 - September 2018
Assistant Front Office Manager
Improved quality of customer service by introducing an interactive tour guide app, increasing tourism appeal by 30%
Launched a Food & Beverage initiative that enhanced restaurant management and increased sales by 18%
Reduced cashiering discrepancies by 15% through enhanced training and oversight
Resume Worded Institute January 2019
Hospitality Management Certificate
Coursework included: Strategic Hotel Management, Revenue Management, Front Office Operations
Resume Worded University May 2016
Bachelor's in Business Management
GPA: 3.8/4.0, Special emphasis on Customer Relationship Management and Leadership Techniques
Software Tools: Microsoft Office Suite, Opera PMS, Protel, RoomKeyPMS, Frontdesk Anywhere
Customer Service: Conflict resolution, service delivery improvement, customer retention, complaint handling
Management Skills: Schedule management, performance reviews, staff recruitment and training, budgeting
Languages: English (Native), Spanish (Fluent), French (Conversational)
Certifications: Certified Hotel Administrator (CHA), 2018, Certified Front Office Supervisor (CFOS), 2017
Leadership & Volunteering: Mentor at the Annual Hotel Careers Conference, Volunteer at Local Homeless Shelter
Awards: Employee of the Year, Hilton Hotel- 2019, Rising Star Award, - 2017
Your Name
Assistant Front Office Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •
Hyatt February 2021 - Present
Assistant Front Office Supervisor
Collaborated with Front Office Supervisor to coordinate front office activities, improving workflow by 20%
Increased guest satisfaction levels by 15% through implementing a timely room service system
Oversaw implementation of MICROS system in the restaurant, leading to a reduction in order errors by 18%
Coordinated an effective room division strategy boosting room occupancy by 20%
Resume Worded June 2018 - January 2021
Senior Front Desk Associate
Reinvented receptionist duties, decreasing customer complaints by 15%
Facilitated the pre-opening process of new property that achieved 80% occupancy within opening month
Implemented a new reservation system that streamlined hotel booking process and improved efficiency by 20%
Marriott International January 2016 - May 2018
Front Desk Associate
Carried out effective customer service practices that increased return clientele by 12%
Assisted in promoting the property’s Food & Beverage options, enhancing sales by 10%
Resume Worded Institute December 2020
Certified Hospitality Supervisor (CHS)
Completed Part-time alongside Senior Front Desk Associate role
Resume Worded University May 2015
Bachelor of Business Administration - Hospitality Management
Coursework: Hotel Financial Accounting, Front Office Operations
Graduated cum laude
Hospitality Software: Oracle Hospitality, RoomKeyPMS, Clock PMS, Ezee Frontdesk, eZee Absolute, Hotelogix
Communication Tools: MS Office Suite (Word, Excel, PowerPoint), Google Workspace, Slack, Zoom, Skype
Financial Operations: Financial Reporting, Accounts Receivable Management, Billing, Budgeting, Revenue Growth Strategies
Languages: English (Native), Spanish (Fluent), French (Conversational)
Certifications: Certified Guest Service Professional (CGSP - AHLA, 2019)
Training: Completed 'Leadership Skills in Business' course (Coursera, 2017)
Volunteering: Coordinator, Community Food Drive (local charity, 2019 - Present)
Achievements: Recipient of 'Exceptional Customer Service Award' (Hyatt, 2021), 'Employee of the Month' (Marriott International, 2017, 2018)
Your Name
Guest Services Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •
Radisson Blu Hotel May 2021 - Present
Guest Services Supervisor
Implemented a new customer feedback system, improving guest-service management and increasing positive reviews by 30%
Facilitated a 12% increase in repeat customers by focusing on hospitality services and creating personalized experiences
Supervised the upgrade of hotel's property management systems, resulting in 10% faster response times for room service requests
Spearheaded a successful receptionist training program, improving receptionist efficiency by 20%
Coordinated with the Revenue Analysis team for optimal room pricing, achieving a 15% increase in total room revenue August 2018 - April 2021
Guest Services Manager
Managed pre-opening procedures and training of guest services team, resulting in successful hotel launch
Improved hospitality service by implementing a guest-focused training program, surging guest satisfaction by 25%
Streamlined the hotel booking process, resulting in a 20% increase in online bookings
Intercontinental Hotel Group March 2016 - July 2018
Guest Services Associate
Enhanced guest's experience by recommending tourism attractions, increasing guest engagement by 20%
Assisted in managing receptionist duties, developing an efficient shift schedule that reduced overtime by 18%
Improved the cashiering process, reducing transaction errors by 12% with a new verification system
Resume Worded Institute May 2021
Certified Guest Service Professional
Certification endorsed by the American Hotel & Lodging Educational Institute
Resume Worded University Feb 2016
Bachelor of Hospitality Management
Specialization in Hotel Administration
Dean's List 2014-2016 (Top 10%)
Hospitality Software: Opera PMS, Amadeus, Fidelio, InnQuest RoomMaster
Administrative: Budgeting, Scheduling, Inventory Management, Reporting
Quality Assurance: Service Quality Standards, Compliance, Auditing, Continuous Improvement
Languages: English (Native), Spanish (Conversational), French (Basic)
Awards: Outstanding Service Award, Radisson Blu Hotel - 2021
Volunteering: Habitat for Humanity, Volunteer Coordinator - 2018 to Present
Leadership Training: John Maxwell Leadership Training Certification - 2019
Projects: Developed and implemented enhanced guest feedback system, leading to 20% increase in positive reviews at - 2020
Your Name
Front Desk Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2022 - Present
Front Desk Coordinator
Orchestrated raw data through strategic data entry techniques, leading to a 30% improvement in data accuracy
Streamlined appointment scheduling process, minimizing scheduling errors and boosting efficiency by 25%
Mitigated office administration challenges by leveraging advanced software, leading to a 20% reduction in paperwork
Leveraged knowledge of medical terminology to improve communication with staff and clients of diverse backgrounds
Transformed front office operations through a comprehensive revamp, increasing overall productivity by 15% June 2019 - December 2021
Administrative Assistant
Elevated customer service quality through establishment of a customer-centric culture, resulting in 20% increase in customer satisfaction
Enhanced office’s social media presence by creating engaging content, attracting 5000+ new followers
Successfully planned and executed corporate events, resulting in the boosting of staff morale and enhanced organizational cohesion
Prestige Health Care April 2016 - May 2019
Efficiently managed multi-line phone system, reducing on-hold times by 70%
Oversaw the swift and accurate entry of medical records, reducing chances of errors by 80%
Resume Worded Academic Center December 2021
Certified Professional in Administration & Office Management
Special focus on Front Desk Operations and Administrative Efficiency
Resume Worded University March 2016
Bachelor of Arts in Business Administration
Key Coursework: Office Management, Business Communications, and Human Resources
Office Management: Report Generation, Staff Supervision, Event Coordination, Inventory Management, Financial Record Keeping, Vendor Relations, Mail Sorting
Software Proficiency: MS Office Suite (Excel, Word, PowerPoint, Outlook), Google Workspace, Trello, Slack, Asana, CRM Systems, QuickBooks
Customer Service: Client Relationship Management, Phone Etiquette, Conflict Resolution, File Management, Appointment Scheduling, Customer Support, Problem Solving
Languages: English (Native), Spanish (Conversational)
Certifications: Certified Administrative Professional (CAP) from International Association of Administrative Professionals (IAAP)
Professional Development: Attended 'The Effective Administrative Assistant' seminar, Predictive Index Behavioral Assessment Certified
Leadership & Volunteering: Chair of Office Management Volunteers' Association, Organized annual community outreach events at
Awards: Employee of the Year (2020) at
Your Name
Office Administrator
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded March 2022 - Present
Office Administrator
Revamped office administration process by implementing digital tools, increasing work efficiency by 20%
Played a pivotal role in event planning, leading to smooth and successful execution of crucial corporate events
Maximized front office operations by incorporating a systematic approach, enhancing productivity by 10%
Expertly handled office-related sales calls, driving leads by 40%
Proactively maintained healthcare records, ensuring swift and accurate data entry August 2019 - February 2022
Front Desk Coordinator
Mastered administrative assistance tasks, resulting in a noticeable improvement in office efficiency and operations
Developed and maintained harmonious customer relationships through exceptional customer service
Used adept knowledge of medical terminology to enhance communication with the healthcare team
Reliant Health Care July 2016 - July 2019
Implemented a new multi-line phone system, cutting down customer waiting time by 60%
Devised a comprehensive appointment scheduling system, significantly reducing overlaps
Resume Worded Institute February 2022
Certified Administrative Professional (CAP)
Specialized in Organizational Management and Project Management
Resume Worded University May 2016
Bachelor of Business Administration (BBA)
Specialized in office management and administration
Dean's List 2015 (Top 20%)
Office Management: Scheduling, Budgeting, Managing office supplies, Vendor management, Document preparation, Report preparation
Software: Microsoft Office Suite (Expert), Google Workspace (Advanced), QuickBooks (Intermediate)
Communication: Corporate correspondence drafting, Interdepartmental coordination, Customer service
Human Resources: Employee onboarding, Performance evaluation, Conflict resolution, Training and development
Certifications: First Aid and CPR Certified (2018)
Training: Professional Training in Customer Communication (2022), Advanced Management Skills Workshop (2021)
Volunteering: Treasurer, Local Community Center (2017 - present)
Awards: Employee of the Year award, (2021), Outstanding Receptionist, Reliant Health Care (2018)
Your Name
Medical Front Office Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded February 2022 - Present
Medical Front Office Coordinator
Revitalized front office operations by utilizing robust strategies, resulting in a surge in productivity by 20%
Applied knowledge of medical terminology to communicate effectively with patients and medical teams
Proficiently maintained patient medical records, ensuring data accuracy and improving traceability by 15%
Leveraged social media to effectively deliver health awareness campaigns, achieving over 10,000 impressions
Oversaw medical event planning, efficiently managing resources, and receiving positive feedback March 2019 - January 2022
Front Desk Coordinator
Transformed data entry procedures, reducing data inconsistency by 30%
Strengthened customer service etiquette, improving customer satisfaction rate by 20%
Nova Healthcare June 2015 - February 2019
Managed incoming calls on a multi-line phone system, efficiently directing callers to the appropriate person or department
Safeguarded patient data by organizing medical records in a secure system, decreasing loss of data by 50%
Resume Worded Institute January 2022
Certification in Medical Administrative Assistant
Focus on Medical Terminology and Health Information Systems
Resume Worded University May 2015
Bachelor of Science - Health Information Management
Courses: Medical Terminology, Statistics, Health Data Standards
Dean's List 2015 (Top 10%)
Medical Software: EPIC Systems, AdvancedMD, Athenahealth, eClinicalWorks
Administration: Scheduling Appointments, Patient Check-Ins, Medical Record Management, HIPAA Compliance
Billing & Coding: ICD-10, CPT, HCPCS, Health Insurance Policies, Payment Collection
Languages: English (Native), Spanish (Conversational)
Certifications: HIPAA Certified (2020), Certified Medical Administrative Assistant (CMAA - 2022)
Leadership & Volunteering: American Health Information Management Association (AHIMA): Member
Projects: Initiated a Patient Scheduling Optimization Project at Nova Healthcare (2017), Lead an Event about Women's Health at (2019)
Your Name
Director of Front Office
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded April 2019 - Present
Director of Front Office
Formulated a dynamic rooms division strategy that catapulted room revenue by 25%.
Radically transformed the front office operations, introducing advanced property management systems to boost productivity by 30%.
Implemented an innovative pre-opening plan for a new luxury hotel property, seamlessly coordinating operations to ensure smooth launch.
Oversaw a successful shift towards e-check-in and digital concierge services while maintaining the high caliber brand experience for guests.
Directly led and mentored a multifunctional team of 50+, fostering a positive work culture and resulting in increased guest satisfaction scores by 20%.
Marriott International June 2015 - March 2019
Front Office Manager
Transcended the conventional front desk services by integrating the Oracle MICROS system, reducing check-in times by over 15%.
Successfully realized optimization of room allocation through yield management, resulting in increased room occupancy rate by 20%.
Orchestrated a customer-centric front office team, ensuring compliance with hospitality standards and boosting guest service management.
Mobilized banquet operations for various hotel events, coordinating flawlessly with housekeeping and F&B team to ensure seamless execution.
Resume Worded Academic Center May 2015
Master of Business Administration - Hotel and Lodging Management
Courses: Luxury Management, Revenue Management, Hotel Operations
Resume Worded University May 2006
Bachelor of Science - Hospitality Management
Dean's List All semesters 2003 to 2006
Leader of university Debating Team
Software Proficiency: MS Office Suite, Opera Property Management System, Hotelogix, RoomMaster, eZee FrontDesk
Specialized Skills: Team Leadership, Budget Management, Performance Metrics Analysis, Staff Training and Development, Complaint Resolution
Languages: English (Native), Spanish (Conversational), French (Basic)
Certifications: Certified Hotel Administrator (CHA), certified Revenue Management Executive (CRME)
Leadership & Volunteering: Chairperson, Local Hotel Managers Association; led initiatives for sustainable tourism (2018-Present)
Awards: Employee of the Year, Marriott International (2017, 2018)
Publications: Authored a widely shared article on modern front office management, ‘Revolutionizing the Front Desk: A modern take on hospitality’ published in ‘Hotelier’s Digest’ (2020)
Training: Certified Trainer for Marriott International’s Leadership Development Program (2017-Present)
Your Name
Rooms Division Director
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE August 2018 - Present
Rooms Division Director
Revitalized room division operations using the OPeRA management strategy, resulting in an escalation of room revenue by 28%
Directed renovations for 200+ room property without disrupting the operations, achieving a record 35% increase in booking within the first quarter.
Elevated guest satisfaction by pioneering a top-tier extra service proposition, contributing to a 25% surge in positive guest feedback.
Expertly directed the housekeeping team, yielding 15% productivity gains through strategic resource management.
Recognized and promptly responded to market changes by reformulating revenue analysis strategy and driving room sales by 20%.
Holiday Inn February 2015 - July 2018
Hotel Manager
Seamlessly transitioned the hotel to OnQ property management software to streamline operations, promoting efficiency by 30%.
Cultivated a customer-centric culture empowering front desk and housekeeping teams to exceed guest expectations, resulting in a 20% increase in guest satisfaction.
Managed a successful rebranding of the hotel's restaurant, leading to a 25% increase in restaurant revenue.
Directed the opening of new hotel property ensuring smooth operations from pre-opening to launch.
Resume Worded Institute July 2018
Certified Hospitality Manager
Awarded for exceptional leadership skills and in-depth knowledge of the hospitality industry
Resume Worded University June 2014
Bachelor’s degree in Hotel Management
Specialization in Rooms Division Management
Graduated with First-Class Honors
Hospitality Management: Operational Efficiency, Quality Assurance, Guest Satisfaction, Revenue Management, Financial Reporting, Employee Development
Technologies: Property Management Systems, Revenue Management Systems, Microsoft Office Suite, Cvent, OPERA Reservation System
Industry Knowledge: Rooms Division Operations, Concierge Services, Front Desk Operations, Event Planning, Housekeeping Management, Customer Service
Languages: English (Native), Spanish (Fluent), Italian (Conversational)
Certifications: Certified Revenue Management Executive (CRME) - 2019, Certified Hotel Administrator (CHA) - 2016
Awards & Recognition: Hotel Manager of the Year at Holiday Inn - 2017, 'Outstanding Leadership' Award at - 2019
Leadership & Volunteering: Chairperson, Philadelphia Hotel Association, Board Member, Resume Worded Mentorship Program
Continuing Education: Attended Hotel Revenue Management Training - 2020, Participated in Leadership Development Program for Hospitality Professionals - 2018
Your Name
Hotel Operations Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded May 2017 - Present
Hotel Operations Manager
Orchestrated the hotel operations infusing a unique blend of hospitality management tactics, which notably elevated the guest satisfaction index by 30%.
Rapidly transformed underperforming F&B operations through innovative menu redesign and service improvements, driving a 40% increase in revenue.
Achieved an optimal balance in resource allocation among various departments, resulting in an overall operational cost reduction by 18%.
Expanded the brand's footprint by leading a successful hotel pre-opening and coordinating on-ground operations, attracting upscale clienteles.
Championed an intensive training program enhancing the skills and performance levels of team members. November 2014 - April 2017
Operations Manager
Pioneered an efficient booking management strategy by incorporating smart yield management solutions, increasing room bookings by 22%
Enhanced the brand reputation by implementing robust customer service protocols, leading to a 35% uptick in guest positive reviews.
Streamlined banquet operations by leveraging state-of-the-art technologies that reduced event planning times by 30%.
Mobilized strategic planning and execution of high-end hotel events, thereby augmenting the banquet operations revenue by 27%.
Resume Worded University May 2015
Master's in Business Administration - Hospitality Management
Emphasis on leadership methods, financial accountability, and customer service.
Resume Worded Institute November 2013
Certification in Hotel Revenue Management
Focus on strategic applications of revenue management tools and tactics.
Hospitality Management Software: Oracle Hospitality, RMS Cloud, RoomKey PMS, eZee FrontDesk, Cloudbeds, Hotello
Revenue Management: Dynamic Pricing, Yield Management, Overbooking Protection, Rate Shopping, Forecasting
Administrative Tools: Microsoft Office Suite, Google Workspace, Asana, Slack, Trello
Languages: English (Native), Spanish (Fluent), French (Conversational)
Certifications: Certified Hotel Administrator (CHA) by American Hotel & Lodging Educational Institute
Leadership & Volunteering: Hospitality Financial and Technology Professionals (Active Member and Speaker)
Projects: Implemented a comprehensive revenue strategy, increasing hotel revenue by 8% within the first year.
Your Name
Front Office Manager
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE April 2019 - Present
Front Office Manager
Led the training and development of a 15-member front office team, significantly enhancing guest service management and reducing customer complaints by 40%.
Strategically managed the rooms division, which resulted in a 20% increase in overall efficiency and boosted the department’s revenue by $500,000 annually.
Implemented an innovative property management system that increased room occupancy rate by 30%.
Streamlined front office procedures using a mix of automation and process improvements, saving over 15 hours per week.
Successfully achieved a 98% guest satisfaction rate through outstanding customer service and proper utilization of Opera and OnQ systems.
Resume Worded October 2016 - March 2019
Assistant Front Office Manager
Played a key role in pre-opening tasks, efficiently setting up the front office department and achieving operational readiness within three months.
Managed successful room reservations enabling the hotel to maintain an average of 90% occupancy rate.
Boosted room revenue by 15% through effective revenue analysis and rate adaptation.
Marriott International January 2014 - September 2016
Hotel Supervisor
Improved hotel operations by effectively managing Food & Beverage, HORECA, and other guest services.
Successfully met company standards of excellence, contributing to the achievement of 'Hotel of the Year' award in 2016.
Promoted to an Assistant Front Office Manager position just within 20 months.
Hilton Hotels June 2012 - December 2013
Front Desk Associate
Delivered excellent customer service, resulting in a 20% increase in repeat guests.
Contributed to office administration works, ensuring seamless hotel operations.
Resume Worded University June 2016
Master of Business Administration - Hotel Management
Specialization in Hospitality and Tourism Management
Resume Worded University May 2014
Bachelor of Business Administration - Hotel Management
Final year project on Implementing Effective Front Office Operations in Hotels
Minors in Human Resource Management
Management software: Hotel Management software (OPERA, Fidelio), MS Office suite (Word, Excel, PowerPoint), Hotelogix, Roomsy
Languages: English (Native), Spanish (Intermediate), French (Basic)
Techniques: Guest Service, Front Desk Management, Employee Training, Budget Management, Booking and Reservation Management
Certifications: Certified Hotel Administrator (CHA), 2015
Volunteering: Coordinator, Annual Charity Fundraising Dinner, Marriott International, 2014 - 2016
Awards: Employee of the year, Resume Worded, 2017
Leisure: Part of community cooking group that meets regularly to share recipes and experiences
Your Name
Assistant Front Office Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded February 2018 - Present
Assistant Front Office Manager
Implemented a modern property management system that reduced booking errors by 50%, leading to improved guest satisfaction.
Assisted in launching major revamp of front office reservation processes, boosting occupancy rates by 20% in less than six months.
Led 10 front office personnel in offering excellent customer service leading to a 98% satisfaction rate.
Implemented new revenue analysis techniques which increased hotel revenue by $400,000 annually.
Exploited Opera and MICROS systems to optimize room allocation, enhancing guest experience.
Four Seasons Hotels and Resorts July 2015 - January 2018
Front Desk Supervisor
Managed front desk operations efficiently leading to a 10% improvement in check-in times.
Streamlined reservation process using OnQ system, resulting in a 25% decrease in booking errors.
Collaborated with hospitality management to improve overall guest satisfaction.
Hyatt Hotels May 2013 - June 2015
Guest Service Agent
Performed all front office activities, contributing to the 15% increase in customer retention.
Aided the opening of a new hotels branch, setting up front office operations at lightning speed.
Boosted reservations through exemplary guest service and proactive recommendations of hotel amenities and services.
Resume Worded Institute March 2019
Certified Hotel Management
Studied advanced strategies in hospitality management
Resume Worded University May 2013
Bachelor of Business Administration - Hospitality Management
Concentration in Guest Services Management
Coursework: Advanced Customer Service, Business Communications
Management: Team Leadership, Service Quality Assurance, Performance Evaluation, Task Delegation, Procedure Development
Communication Skills: Conflict Resolution, Customer Feedback Analysis, Intercultural Communication, Negotiation, Professional Networking
Technical Tools: MS Office Suite, Hotel Management Software (RMS, RoomKeyPMS), Front Desk Solutions (CMS, Quicktext)
Languages: English (Native), French (Conversational), Spanish (Basic)
Certificates: ASHA Hospitality Supervisor Certificate, American Red Cross CPR/First Aid Certification
Professional Development: Attended the Summit of Leading Hoteliers, 2021, Completed Leadership Workshop by Hyatt Management Level Training
Volunteering: Habitat for Humanity - Volunteered in regional projects, Ronald McDonald House Charities - Assisted in yearly fund gathering events
Your Name
Hotel Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE January 2020 - Present
Hotel Supervisor
Increased room revenues by 30% through implementation of efficient revenue analysis methods.
Led a team of 12 front desk staff, ensuring that top quality customer service protocols were consistently met.
Cut customer waiting times by 20% by spearheading a new check-in process.
Applied the Opera system to enhance the reservation process, making it faster and more reliable.
Led the team to achieving the company’s highest-ever guests’ satisfaction rating of 99%.
InterContinental Hotels Group Property November 2017 - December 2019
Front Desk Agent
Successfully handled all aspects of guest services, resulting in a 15% increase in repeat patrons.
Reduced complaints related to room allocation by 25% by skillfully managing the reservations.
Boosted check-in efficiency by 20% by recommending and implementing key front desk enhancements.
Starwood Hotels & Resorts August 2015 - October 2017
Hospitality Intern
Shadowed front office professionals, learning best practices in room division and property management systems.
Acquired valuable on-the-job training about MICROS and OnQ reservation systems.
Resume Worded University March 2017
Master's Degree in Hospitality Management
Ranked top in the class for project in Revenue Management
Resume Worded Institute June 2015
Bachelor's Degree in Business Administration - Hospitality Management Specialization
Minor in Organizational Management
Member of Delta Mu Delta Honor Society
Hospitality Software: Opera PMS, Micros POS, EZee Frontdesk, eZee BurrP, InnRoad, Cloudbeds
Administrative Skills: Invoice Processing, Inventory Management, Budget Management, Employee Scheduling, Conflict Resolution
Languages: English (Native), Spanish (Conversational), German (Basic)
Safety & Compliance: OSHA Safety Compliance, Food Safety Standards (HACCP, ServSafe), ADA Requirements
Certifications: Certified Hospitality Supervisor (CHS), Certified Hotel Administrator (CHA)
Leadership & Volunteering: Volunteer - Habitat for Humanity, Organizer - Annual Charity Marathon
Training: Attended Hospitality Employee Leadership Program, Completed Advanced Customer Service Training Program
Professional Affiliations: Member - American Hotel & Lodging Association, Associate - International Hotel & Restaurant Association
Your Name
Front Office Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded June 2020 - Present
Front Office Specialist
Streamlined office workflow efficiency by implementing a comprehensive data entry system, resulting in a 30% increase in productivity
Managed appointment scheduling for 7 clinicians by utilizing an Electronic Medical Record (EMR) system, improving the booking process by 50%
Applied U.S. Health Insurance Portability and Accountability Act (HIPAA) knowledge to protect patient records, achieving 100% compliance and avoiding regulatory penalties
Mercy Healthcare August 2018 - May 2020
Medical Receptionist
Served over 100 patients daily, proficiently addressing inquiries and offering customer service with a 95% satisfaction rate
Acquired in-depth familiarity with medical terminology, facilitating better communication with medical professionals
Facilitated prompt and correct medical billing, reducing payment defaults by 30%
Resume Worded Institute May 2020
Certificate in Medical Office Administration and Management
Specialized in patient scheduling systems, and health information software applications.
Resume Worded University August 2018
Bachelor of Health Administration
Concentration in Health Information Management
Dean's List 2016 - Highest academic honour
Administrative Tools: Microsoft Office Suite, Verisoft Patient Scheduling, Billing Software, EPIC EHR System, Medical Translator Tool
Communication and Reception: Telephone Etiquette, Appointment Scheduling, Patient Confidentiality, Medical Record Management, Verbal & Written Communication
Languages: English (Native), Spanish (Fluent)
Certifications: Health Insurance Portability and Accountability Act (HIPAA) Compliance Certified (2020), Basic Life Support (BLS) Certification (2021)
Professional Development: Attended Medical Office Management seminar, 'Effective Patient Communication Skills' workshop (2019)
Volunteering: Invested over 200 hours at a local community health center, assisting in administration (2017)
Your Name
Medical Office Assistant
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE May 2019 - Present
Medical Office Assistant
Expedited insurance verification processes, reducing patient wait times by 25%
Performed administrative tasks effectively, including scheduling, record management and data entry, improving overall efficiency by 20%
Increased patient satisfaction by proficiently handling receptionist duties, leading to a 20% rise in positive feedback
Mayo Clinic March 2017 - April 2019
Office Manager
Supervised front office operations for a fast-paced healthcare facility serving over 300 patients per day
Managed office administration functions efficiently, ensuring smooth day-to-day operations in a challenging medical environment
Assisted with maintaining electronic medical records, reducing data inaccuracies by 40%
Resume Worded Academic Center April 2019
Certification in Medical Office Administration
Completed coursework in Medical Billing & Coding, Medical Records Management
Resume Worded University May 2017
Bachelor of Science in Health Services Administration
Minors in Business Administration and Health Informatics
Graduated with Honors, Dean’s List All Semesters
Medical Office Skills: Medical Billing, Medical Coding, Patient Scheduling, Electronic Health Records (EHR), Healthcare Information Software (HIS), Medical Transcription
Administrative Skills: Administrative Support, Office Management, Staff Supervision, Microsoft Office Suite, Data Entry, Customer Service
Languages: English (Fluent), Spanish (Conversational)
Certifications: Certified Medical Administrative Assistant (CMAA), HIPAA Compliance Certification
Awards & Recognition: Employee of the Year (2018), Mayo Clinic
Volunteering: Health Services Support, Local Community Health Clinic (2017-Present)
Your Name
Office Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded August 2019 - Present
Office Coordinator
Assumed a lead role in the implementation of a new EMR system, increasing staff efficiency by 35%
Handled receptionist duties proactively, managing a large volume of inbound calls and effectively routing them to appropriate medical professionals
Managed patient registration process while retaining strict adherence to HIPAA regulations, leading to improved patient confidentiality
Johns Hopkins Hospital May 2017 - July 2019
Medical Records Technician
Maintained patient medical records with 100% accuracy, enhancing the productivity of clinical staff
Implemented a new system for urgent appointments, leading to a 75% reduction in waiting time
Received an award for excellence in performing administrative assistance tasks effectively, substantially improving overall office operations
Resume Worded University May 2017
Bachelor of Science - Health Information Management
Emphasis on medical coding and record keeping
Graduated Magna Cum Laude
Resume Worded Academic Center June 2019
Certified Professional in Healthcare Quality (CPHQ)
Intensive course focused on improving healthcare quality
Organizational Tools: MS Office Suite (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides), Adobe Acrobat Pro
Communication: Professional written & verbal communication, Customer service, Active Listening
Regulatory Compliance: HIPAA, Joint Commission standards, Medical terminology, ICD-10-CM and CPT coding
Certifications: Certified Professional Coder (CPC), Certified Health Data Analyst (CHDA)
Volunteering: Volunteer Record Keeper - Local Red Cross Health Camps
Courses: Coursera - Implementing Process Improvements With Map Analysis
Your Name
Front Desk Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2022 - Present
Front Desk Supervisor
Revamped the Guest Service Management system which led to a 15% increase in customer satisfaction ratings.
Spearheaded the training program for Receptionist Duties for new hires, reducing initial learning curve by 25%
Maximized use of MICROS and Opera software tools, improving hotel operations efficiency by 10%
Coordinated seamlessly with the Food & Beverage department, enhancing overall hotel service and increasing profit by 8%
Reduced reservation errors by 20% by implementing a new Property Management System strategy.
Hyatt Hotels Corporation June 2019 - December 2021
Assistant Front Desk Supervisor
Decreased customer complaints by 18% through the development of innovative hospitality strategies.
Oversaw the revision of event planning process which increased repeat bookings by 12%
Managed a team of 10, maintaining high levels of Rooms Division efficiency during high occupancy periods.
Marriott International April 2017 - May 2019
Hands-on in managing customer service issues, culminating in a 10% increase in customer good reviews.
Contributed towards enhancing the hotel's reputation in the field of Hospitality Management.
Resume Worded Academic Center March 2017
Bachelor’s Degree in Hospitality Management
Focused on Front Office Operations, Guest Relations
Resume Worded Institute February 2015
Certification in Guest Service Professional (GSP)
This certification allowed for a greater understanding of excellent customer service
Technical Skills: MS Office Suite (Advanced), Front Desk Operation Software (Expert), Property Management Systems (Expert), Database Management (Intermediate)
Languages: English (Native), Spanish (Fluent), French (Conversational)
Hospitality Management: Customer Service (Expert), Reservation Handling (Expert), Complaint Resolution (Advanced), Guest Relations (Advanced), Budget Management (Intermediate), Team Administration (Intermediate)
Certifications: American Hotel & Lodging Educational Institute Hospitality Leadership Diploma
Awards & Recognition: Employee of the Year, Hyatt Hotels Corporation (2020), Stellar Performance Award, Marriott International (2018)
Volunteer Experience: Volunteer, Meals on Wheels – Contributed to organizing events and distributing meals (2015-2017)
Professional Affiliations: Member, International Association of Hotel General Managers (2019 – Present)
Your Name
Assistant Front Desk Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE May 2022 - Present
Assistant Front Desk Supervisor
Spearheaded a cross-departmental initiative to improve Front Office efficiency, resulting in a 14% improvement in service speed.
Implemented a new Event Management protocol leading to a 20% increase in company event bookings.
Efficiently managed Receptionist Duties during peak hours, boosting customer satisfaction by 12%
Reduced room reservation errors by 18% by harnessing the power of the OnQ hotel management system.
Cooperated with the Food & Beverage department to uplift the hospitality experience and increasing profit by 9%.
Hilton Hotels & Resorts March 2020 - April 2022
Lead Receptionist
Enhanced customer service protocol resulting in a 15% rise in positive customer feedback.
Streamlined receptionist processes which increased productivity by 20%
Coordinated successfully with the Rooms Division department during conference seasons, maintaining superior guest experience.
InterContinental Hotels Group December 2018 - February 2020
Proved instrumental in uplifting the image of the hotel in Hospitality Management.
Demonstrated ability in handling Guest Service Management effectively, bolstering hotel reputation.
Resume Worded Institute May 2022
Certificate in Front Office Operations
Completed certification while working full-time at
Resume Worded University May 2018
Bachelor of Business Administration - Hospitality Management
Specialization in Hotel and Resort Management
Received Scholarship for Excellence in Academic Performance
Software Tools: Hotelogix, OPERA Property Management System, MS Office Suite, Cloudbeds, Revinate, Hotello (PMS)
Hospitality Protocols: Customer Relationship Management (CRM), Reservation Management, Conflict Mitigation, Concierge Services, Quality Assurance Audit Compliance
Languages: English (Native), Spanish (Intermediete), French (Basic)
Industry Knowledge: Hotel Operations, Check-In/Check-Out Procedures, Guest Relations, Team Building, Training & Supervision
Certifications: Certified Front Desk Representative – American Hotel & Lodging Educational Institute (2020)
Leadership & Volunteering: Tutor for Adult Literacy Program – Local Community Center (2018 - Present)
Projects: Launched ‘Excellence at the Front’ Initiative – Customer service improvement project at
Awards: ‘Above and Beyond’ Award for Exceptional Customer Service – Hilton Hotels & Resorts (2021)
Your Name
Guest Service Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded August 2022 - Present
Guest Service Manager
Innovated Front Office procedures, leading to a 10% upsurge in efficacious customer interactions.
Collaborated with the Food & Beverage teams to create unique customer experiences resulting in 8% increased hotel revenues.
Mastered the operation of MICROS and Opera, leveraging technology to streamline front desk activities.
Maintained exceptional customer service standards, leading to a 20% increase in repeat guest bookings.
Introduced a new Event Planning structure, raising the number of successful in-house events by 30%.
Radisson Hotel Group March 2020 - July 2022
Front Desk Supervisor
Enhanced Guest Service Management process resulting in a 10% rise in guest satisfaction.
Implemented a new front office workflow using OnQ system, decreasing room reservation errors by 15%
Boosted performance of Receptionist Duties by overseeing the implementation of a new training program.
Accor January 2018 - February 2020
Assistant Front Desk Supervisor
Delivered optimum levels of customer service, increasing customer retention by 8%
Played a significant role in uplifting the hotel's reputation in Hospitality Management.
Resume Worded Academic Center May 2020
Master of Business Administration - Hotel Management
Specialized in Hospitality Operations and Guest Service Management
Resume Worded University December 2017
Bachelor of Arts - Hospitality Management
Minor in Business Administration
Awards: Dean's List 2014 - 2017 (Top 10%), Resume Worded Excellence in Hospitality Scholarship (2016)
Hotel Management Systems: OPERA Property Management System (PMS), Micros Point of Sale (POS), eZee FrontDesk, Amadeus Hospitality Suite, Springer Miller Systems (SMS)
Office Suite: Microsoft Word, Excel (Advanced), PowerPoint, Outlook
Other Technical Skill: Ticketing Software, Database Management (Basic), Booking Systems, Room Management Systems, CRM Softwares like Zoho CRM and Salesforce
Languages: English (Native), Spanish (Conversational), French (Basic)
Certifications: AHLEI Certified Guest Service Manager, Certified in Hotel Revenue Management from Cornell University (2022), Certified in Leadership in Hospitality from Harvard University(2021)
Leadership & Volunteering: Founder and President of Hospitality Students Association at Resume Worded University, Volunteer at local food bank (2018 - 2020)
Projects: Developed a front desk staff scheduling system as part of MBA project, Resulting in 20% efficiency increase and improved staff satisfaction
Publications & Conferences: Author of 'Improving Guest Services in Modern Hotels' (Published in Journal of Hospitality Management), Speaker at 2021 International Hotel & Resort Management Conference

How do I add skills to a Front Office Manager resume?

Review the job posting closely.

Go through the Front Office Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Hospitality, Hospitality Management and Property Management Systems are possible skills. These are skills you should try to include on your resume.

Add industry skills like Front Office and MICROS.

Add other common skills from your industry - such as Rooms Division, Hotel Management and Revenue Analysis - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Microsoft Access, Tourism and Customer Service - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Front Office Manager resume, so try to include any examples of where you led a project or managed other people.

Emphasize your administrative skills.

Recruiters look for administrative skills on your Front Office Manager, so highlight your experience with key administrative functions, like organizing workshops or communicating with customers and employees.

Use the exact job title.

Try to add the exact job title, Front Office Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Front Office Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Front Office Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Front Office Manager Skills and Keywords to Include On Your Resume

Front Office Manager Soft Skills

Here are common soft skills that appear on Front Office Manager job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Front Office Manager Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Frequently Asked Questions

What skills should you put on a Front Office Manager resume?

On top Front Office Manager resumes, skills like Front Office, Hospitality Management, Hotel Management, Hospitality, Rooms Division, Property Management Systems, Revenue Analysis and MICROS appear most often.

Depending on the exact role you're applying to, skills like Office Administration, Customer Service, Microsoft Access, HORECA and Tourism can also be effective keywords to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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