End User Support Specialist

End User Support Specialist Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent End User Support Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Active Directory
  • Technical Support
  • Troubleshooting
  • Windows 7
  • Windows 10
  • Computer Hardware
  • Microsoft Endpoint Configuration Manager
  • Networking
  • Windows Server
  • Windows
  • System Administration
  • Microsoft Exchange
  • Office 365
  • Remote Desktop
  • Software Installation
  • Computer Assistance
  • Printer Support
  • Information Technology
  • Network Administration
  • Operating Systems
  •   Show full list

Resume Skills: Software & Tools

  • Microsoft Office Suite
  • Adobe Creative Suite
  • Remote Desktop
  • TeamViewer
  • Norton Ghost
  • Active Directory
  • Exchange Server
  • Google Workspace
  • VMware
  • Citrix
  • SCCM
  • VMWare
  • Remedy

Resume Skills: Operating Systems

  • Windows
  • macOS
  • Linux
  • Mac
  • Android
  • iOS

Resume Skills: Hardware

  • Printers
  • Scanners
  • Servers
  • Desktops
  • Laptops
  • Mobile Devices

Resume Skills: Networking

  • TCP/IP
  • LAN
  • WAN
  • VPN
  • Wireless Networking
  • DNS
  • DHCP
  • LAN/WAN
  • Firewall
  • DNS/DHCP
  • Routers
  • Switches

Resume Skills: Programming Languages

  • Python
  • JavaScript
  • C++
  • Java
  • SQL
  • PHP
  • C#
  • HTML/CSS

Resume Skills: Networking Tools

  • Wireshark
  • Fiddler
  • Cisco Packet Tracer
  • Nessus
  • Netcat
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These End User Support Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample End User Support Specialist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
End User Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2020 - Present
Senior End User Support Specialist
Increased team efficiency by 30% through implementing advanced problem-solving approaches and leveraging Microsoft Endpoint Configuration Manager for optimal device installation.
Initiated an upgraded IT ticketing process using Active Directory, reducing request resolution time by 20%.
Engineered a comprehensive data recovery system, reducing the data loss rate by 60% and reinforcing the company’s data security infrastructure.
Lead in-house and remote technical support initiatives, cutting down system downtime by 35% through implementing efficient system administration processes.
Identified and rectified Network Administration bottlenecks leading to a 40% improvement in server performance.
Coached.com June 2017 - December 2019
End User Support Specialist
Boosted overall IT support efficiency by 20% by providing targeted training on Windows 10 operating systems.
Overcame Windows Server limitations through focused troubleshooting, resulting in a 25% enhancement of server potential.
Contributed to a 15% improvement in client satisfaction rates by providing timely remote desktop support and resolving issues.
Microsoft January 2015 - May 2017
Junior Support Specialist
Enhanced remote accessibility by 30% by troubleshooting Office 365 issues, contributing to the smooth transition to a remote working environment.
Reduced printer related issues by 18% through regular hardware checks and proactive maintenance.
EDUCATION
Resume Worded Academic Center December 2019
Master of Science in Information Technology
Specialization in System Analysis and Design
Resume Worded University May 2015
Bachelor of Science in Computer Science
Minor in Network Security
Award: Dean's List 2015 (Top 10%)
SKILLS
Operating Systems: Windows, Linux, macOS, Android, iOS
Software & Tools: Microsoft Office Suite, Google Workspace, VMware, Citrix, SCCM
Programming Languages: Java, JavaScript, Python, C#, SQL, HTML/CSS
Networking: TCP/IP, VPN, LAN/WAN, Firewall, DNS/DHCP, Routers, Switches
OTHER
Certifications: CompTIA A+ Certification, CompTIA Network+ Certification
Volunteering: Refurbished computers for local schools - Tech Goes Home
Projects: Developed an internal tool to streamline ticket management process, led to a 20% increase in efficiency
Achievements: Employee of the Year - Coached.com (2019)
Your Name
IT Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
IBM February 2021 - Present
Senior IT Support Specialist
Spearheaded an advanced system administration initiative, improving server efficiency by 25% using Windows Server.
Minimized data loss risk by 60% via implementing an innovative Microsoft Exchange data recovery plan.
Boosted IT support response time by 35% through the implementation of an optimized Active Directory ticketing system.
Successfully improved Windows 7 device performance by 25% via strategic software installation techniques.
Executed a Network Administration overhaul, which resulted in a 20% increase in network stability.
Resume Worded January 2018 - January 2021
IT Support Specialist
Managed system updates through Microsoft Endpoint Configuration Manager, reducing system maintenance time by 30%.
Promptly addressed and resolved user issues with Windows 10, improving user experience by 20%.
Instrumental in improving printer support response time by 35% through structured troubleshooting approaches.
Coached.com August 2015 - December 2017
Junior IT Support Specialist
Contributed to seamless device troubleshooting, reducing hardware related issues by 20%.
Improved user satisfaction rate by 10% by offering proficient software support including regular Office 365 & other operating system updates.
EDUCATION
Resume Worded Academic Center June 2014
Master's Degree - Information Technology
Thesis: 'Adapting IT Infrastructure in an Increasingly Digital Landscape'
Resume Worded University May 2010
Bachelor's Degree - Computer Science
Minors in Data Management and Cybersecurity
Scored top 5% in final year project demonstrating innovative AI application
SKILLS
Programming Languages: Python, JavaScript, C++, Java, SQL, PHP
Operating Systems: Windows (Expert), Mac (Expert), Linux (Intermediate)
Networking Tools: Wireshark, Fiddler, Cisco Packet Tracer, Nessus, Netcat
Troubleshooting & System Tools: Active Directory, VMWare, Citrix, Remedy, SCCM
OTHER
Certifications: CompTIA A+ Certification (2018), ITIL Foundation Certificate in IT Service Management (2020)
Training: Cybersecurity Training (ISACA, 2021), Cloud technologies training (Google Cloud, 2019)
Professional Achievements: IBM Tech Innovation Award (2021), Coached.com Star Performer (2017)
Volunteering: Volunteer, TechReady Professionals (Helped 50+ individuals navigate online tools during the pandemic)
Your Name
Desktop Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com March 2021 - Present
Senior Desktop Support Specialist
Devised an innovative network administration strategy, increasing network up-time by 25%.
Reduced system downtime by 33% by employing strategic troubleshooting measures on Windows operating systems.
Empowered remote working functionality by effectively managing software installation processes and remote desktop access.
Efficiently performed regular computer hardware checks and reduced device failure rate by 20%.
Led a team transition from Windows 7 to Windows 10 with zero productivity loss, ensuring smooth operation within the team.
Resume Worded June 2018 - February 2021
Desktop Support Specialist
Revamped IT support process by leveraging Active Directory, cutting down customer complaints by 20%.
Implemented comprehensive Microsoft Endpoint Configuration Manager techniques to optimize device configuration, boosting system efficiency by 30%.
Troubleshot and resolved up to 30 Office 365 issues a week, greatly improving data flow and productivity.
Dell January 2016 - May 2018
Junior Desktop Support Specialist
Assisted in reducing software installation time by 25% through nuanced system administration.
Improvised on routine printer support, resulting in a 15% decline in printer related issues.
EDUCATION
Resume Worded Institute March 2021
Certified Information Systems Security Professional (CISSP)
Part-time certification acquired during tenure at Coached.com
Resume Worded University December 2015
Bachelor of Science in Information Technology and Computer Science
Concentration in Network Security
Recipient of Mary Gate Technology Excellence Scholarship
SKILLS
Operating Systems: Windows, macOS, Linux
Hardware: Printers, Scanners, Servers, Desktops, Laptops, Mobile Devices
Networking: TCP/IP, LAN, WAN, VPN, Wireless Networking, DNS, DHCP
Software and Tools: Microsoft Office Suite, Adobe Creative Suite, Remote Desktop, TeamViewer, Norton Ghost, Active Directory, Exchange Server
OTHER
Certifications: Microsoft Certified Professional (MCP), CompTIA A+ Certification
Leadership & Volunteering: Volunteer IT Tutor, Tech Teach Initiative, (2017-present), Chairperson, IT Students Council, Resume Worded University (2014-2015)
Projects: Led the successful upgrade of company-wide operating systems at Resume Worded. Implemented secure network solutions at Coached.com, effectively reducing cybersecurity threats by 50%.
Languages: English (Native), Spanish (Conversational)

How do I add skills to an End User Support Specialist resume?

1
Review the job posting closely.

Go through the End User Support Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Networking, Microsoft Endpoint Configuration Manager and Active Directory are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Windows 7 and Computer Hardware.

Add other common skills from your industry - such as Windows 10, Technical Support and Troubleshooting - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Windows Server, Printer Support and Network Administration - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Emphasize your communication skills.

Communication is often an important component of the role of an End User Support Specialist, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

5
Show how you have strong attention to detail.

A good End User Support Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

6
Use the exact job title.

Try to add the exact job title, End User Support Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for End User Support Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on End User Support Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top End User Support Specialist Skills and Keywords to Include On Your Resume

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End User Support Specialist Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Resume Example
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Frequently Asked Questions

What skills should you put on an End User Support Specialist resume?

Some popular End User Support Specialist hard skills are Active Directory, Technical Support, Troubleshooting, Windows 7, Windows 10, Computer Hardware, Microsoft Endpoint Configuration Manager and Networking.

Depending on the job you apply to, skills like System Administration, Printer Support, Network Administration, Computer Assistance and Windows Server can also be good to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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