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Patient Service Representative

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Patient Service Representative
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Patient Service Representative Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Patient Service Representative job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Healthcare
  • Medical Terminology
  • Electronic Medical Record (EMR)
  • U.S. Health Insurance Portability and Accountability Act (HIPAA)
  • Epic Systems
  • Medical Records
  • Appointment Scheduling
  •  Find out what your resume's missing
    •
  • Hospitals
  • Data Entry
  • Patient Safety
  • Medical Billing
  • Patient Registration
  • Healthcare Management
  • Insurance Verification
  • Health Insurance
  • Healthcare Information Technology (HIT)
  • Cardiopulmonary Resuscitation (CPR)
  • Typing
  • Medical Office

    •   Show full list

Resume Skills: Health Administration

  • Medical Terminology
  • Healthcare Systems
  • Scheduling
  • Patient Service
  • Medical Software (Epic Systems, NextGen Healthcare)
  • Health Insurance Policies
  • Patient Data Privacy
  • Health Law
  • Health Informatics
  •  Match your resume to these skills
    •

Resume Skills: Interpersonal

Resume Skills: Data Management

Resume Skills: Compliance

Resume Skills: Healthcare Software

Resume Skills: Languages

Resume Skills: Certification

Resume Skills: Techniques

Resume Skills: Healthcare Tools

Resume Skills: Administrative

  • Appointment Scheduling
  • Insurance Verification
  • Payment Collection
  • Medical Coding (ICD-10, CPT)
  • Medical Terminology
  • Healthcare Management
  • Patient Scheduling
  • Health Insurance Policies
  •  Match your resume to these skills
    •

Resume Skills: Communication

Resume Skills: Medical Software

Resume Skills: Communication Tools

Resume Skills: Customer Service

Resume Skills: Technical

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Patient Service Representative Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Patient Service Representative Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Select a free resume example
Your Name
Patient Service Representative
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded August 2019 - Present
Senior Patient Service Representative
Revitalized patient registration process, boosting data accuracy to 98% and saving 10 hours per week
Implemented a new strategic scheduling system, which increased appointment efficiency by 25%
Educated 20+ team members on HIPAA and related entity-compliance regulations, reducing violations by 45%
Successfully handled tricky medical billing issues, optimizing the process and improving cash collection by 30%
Piloted innovative use of Healthcare Information Technology (HIT) systems, doubling the productivity of administrative tasks
The Mayo Clinic February 2016 - July 2019
Patient Service Representative
Managed electronic medical record (EMR) inputs, maintaining a 99% record integrity across 3 years
Used knowledge of medical terminology to liaise effectively between patients and medical staff, achieving a 35% improvement in communication efficiency
Elevated patient safety practices, resulting in a 20% reduction in related incidents
Accelerated insurance verification process, reducing submission processing time by 40%
Coached.com October 2014 - January 2016
Medical Office Assistant
Minimized record discrepancies by 25% through accurate medical data entry
Facilitated smooth operation of a busy office supporting 10 physicians, improving patient service times by 15%
Assisted with patient registration, increasing the accuracy of records by 20%
EDUCATION
Resume Worded Academic Center August 2019
Certification in Healthcare Administration
Emphasis on patient services and medical office administration
Resume Worded University May 2014
Bachelor of Science in Health Services Administration
Minors in Psychology and Business Administration
Recipient of Health Services Excellence Award (Top 5%)
SKILLS
Medical Software: EPIC Systems, Athenahealth, Medical Manager, eClinicalWorks, AdvancedMD
Administrative Skills: Medical Terminology, Healthcare Management, Patient Scheduling, Health Insurance Policies
Communication Tools: MS Office Suite, Google Workspace, Smartsheet, Slack, Trello
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Certified Medical Office Manager (CMOM), American Association of Healthcare Administrative Management (AAHAM) Certification
Volunteering: American Red Cross (Health Services Volunteer, 2016 - present)
Projects: Implemented a more efficient appointment scheduling system at Resume Worded, reducing no-show rates by 25%
Awards: Resume Worded Employee of the Year (2020), Mayo Clinic Outstanding Service Award (2018)
Your Name
Medical Office Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Johns Hopkins Hospital May 2018 - Present
Senior Medical Office Specialist
Directed efficient use of Epic Systems in processing medical operations, elevating efficiency by 40%
Executed strategic case handling by acquiring proficiency in medical terminology, reducing miscommunication by 30%
Boosted patient safety standards, resulting in a commendation from Health Insurance Portability and Accountability Act (HIPAA)
Orchestrated medical billing activities, slashing payment delays by 50%
Resume Worded December 2015 - April 2018
Medical Office Specialist
Implemented advanced organizational strategies for appointment scheduling, boosting productivity by 30%
Pioneered a new data entry protocol that enhanced record integrity by 50% in just 6 months
Provided first-rate patient registration service, raising patient satisfaction scores by 40%
Coached.com June 2013 - November 2015
Medical Office Receptionist
Achieved timely processing of health insurance claims, shortening approval periods by 20%
Developed proficiency in medical software, reducing data processing time by 25%
Accelerated typing speed to 70 WPM, aiding in documentation and data entry tasks
EDUCATION
Resume Worded University May 2018
Master in Healthcare Administration
Specialization: Health Management Systems
Resume Worded Academic Center June 2013
Bachelor of Science in Health Service Administration
Healthcare Fraud Investigator Certificate
Internship at local healthcare institution
SKILLS
Healthcare Software: Advanced Microsoft Office Suite, Adult CPR, e-Clinical Works, Dragon Medical, Basic Life Support (BLS), HealthStream, NextGen
Languages: English (Native), Spanish (Conversational)
Certification: Certified Medical Office Manager (CMOM), Certified Electronic Health Records Specialist (CEHRS)
Techniques: HIPAA Compliance, Patient Confidentiality, Analyzing Operational Activities, Financial Management, Risk and Quality Management
OTHER
Certifications: Certified Administrative Health Assistant (CAHA - May 2019)
Leadership & Volunteering: Johns Hopkins Covid Relief Fund (Fundraising Committee Member - May 2020)
Projects: Established process improvements that increased operational efficiency by 25% at Johns Hopkins Hospital.
Awards: Johns Hopkins Hospital Employee of the Year (2019)
Your Name
Health Services Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com April 2019 - Present
Health Services Coordinator
Successfully managed the electronic medical record (EMR), maintaining record integrity and accessibility to 95%
Strengthened the team's knowledge of Epic Systems, expediting task accomplishment by 30%
Implemented a proactive patient registration system, eliminating delays and boosting satisfaction by 50%
Took charge of health insurance verifications, shortening approval times by 20%
Maintained patient safety as the top priority, curtailing incidents by 15%
New York-Presbyterian Hospital October 2016 - March 2019
Medical Office Specialist
Improved administrative efficiency by 50% by maneuvering the versatile landscape of Healthcare Information Technology (HIT)
Maximized productivity by integrating electronic medical record (EMR) system in daily operations
Streamlined medical billing operations, achieving increased collection by 30%
Resume Worded June 2014 - September 2016
Medical Receptionist
Decreased data entry errors by 30% after implementing a meticulous double-check process
Assisted in scheduling appointments, reducing patient waiting time by 20%
Successfully registered new patients, maintaining an excellence rating for accuracy in administration
EDUCATION
Resume Worded University August 2014
Master of Health Administration
Specialization in Hospital Administration
Thesis: 'Improving Patient Care Through Efficient Health Services Coordination'
Resume Worded Institute June 2016
Certified Medical Office Manager (CMOM)
Received the certification while working part-time at New York-Presbyterian Hospital
SKILLS
Medical Administration: Medical Terminology, Healthcare Systems, Scheduling, Patient Service, Medical Software (Epic Systems, NextGen Healthcare)
Interpersonal Skills: Cross-functional Communication, Conflict Resolution, Team Leadership, Negotiation
Data Management: Record Management, Data Entry, Office Procedures, Microsoft Office (Word, Excel, Outlook)
Compliance: Health Insurance Portability and Accountability Act (HIPAA), Patient Confidentiality, Medical Law & Ethics
OTHER
Certifications: Certified Patient Service Specialist (CPSS), Advance Healthcare Network
Volunteering: Medical Assistant, City Hospital (2013 - 2014) - Volunteered during undergraduate studies to gain real-world clinical experience
Awards: Employee of the Year, Coached.com (2020), Outstanding Customer Service Award, New York-Presbyterian Hospital (2017)
Projects: Led the implementation of a new patient scheduling system at Coached.com, resulting in 15% increase in patient throughput
Your Name
Patient Access Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Meditech Systems May 2019 - Present
Patient Access Manager
Streamlined the patient registration process, resulting in a 30% reduction in patient wait times
Implemented the use of Electronic Medical Record (EMR) software, reducing data entry errors by 45%
Conducted quarterly training seminars for staff ensuring compliance with HIPAA and Medicare guidelines
Managed the revenue cycle, improving cash flow by 20% through pursuit of unpaid patient invoices
Established strong physician relations, boosting patient referrals by 35% and leading to an increase in revenue
Resume Worded January 2015 - April 2019
Assistant Patient Access Manager
Increased team efficiency by 15% through effective scheduling and allocation of assignments
Improved patient safety by implementing systematic checks during the registration process
Facilitated strategic initiatives to improve healthcare information technology (HIT) usage, leading to a 20% improvement in data accuracy
Coached.com July 2010 - December 2014
Patient Access Representative
Consistently met the target of processing 60+ patient registrations on a daily basis
Used Cerner software for managing patient records, reducing document retrieval time by 10%
Cultivated a culture of patient satisfaction, resulting in a 15% increase in positive patient feedback
EDUCATION
Resume Worded University June 2011
Master's Degree in Healthcare Management
Thesis on 'Strategies for efficient Patient Access Management'
Resume Worded Institute February 2010
Certification in ICD-10 Medical Coding
Part-time Certification undertaken while working as Patient Access Representative
SKILLS
Medical Software: Meditech, EPIC Systems, Cerner, Athenahealth (advanced proficiency), eClinical Works
Management Techniques: Workflow management, Capacity Planning, Risk Management, Customer Relationship Management, Service Level Agreements
Healthcare Standards & Regulations: ICD-10, CPT, HIPAA, EHR, Patient Privacy Laws
OTHER
Certifications: Certified Healthcare Access Associate (CHAA, 2016)
Leadership & Volunteering: Leadership role at Annual Healthcare Management Conference (2018), Volunteering at Community Health Fair (2015- Present)
Professional Development: Regular attendee of webinars and workshops on Healthcare Management Techniques, Customer Service Leadership, and Medical Coding & Billing
Your Name
Operations Manager in Healthcare
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Meditech Systems June 2017 - Present
Operations Manager in Healthcare
Directed operations in a busy healthcare facility, enhancing overall efficiency by 25%
Instituted HIPAA and patient safety protocols, achieving 100% compliance in regulatory audits
Managed revenue cycle process, reducing claim denials by 30% through meticulous claim verification
Introduced Healthcare Consulting for healthcare management issues, improving patient outcomes by 20%
Implemented use of Epic Systems for electronic medical records, improving recall of past medical records by 40%
Resume Worded January 2013 - May 2017
Patient Services Supervisor
Coached team towards achieving targets, leading to consistent performance improvement
Managed care coordination, resulting in a 20% improvement in patient satisfaction scores
Introduced a healthcare industry best-practices model, resulting in a 25% improvement in operating efficiency
Coached.com June 2008 - December 2012
Patient Services Coordinator
Ensured smooth patient registration, handling 50+ patients each day
Successfully managed patient logistics, reducing patient wait time by 15%
Implemented Medicaid guidelines in patient processing, eliminating regulatory non-compliance issues
EDUCATION
Resume Worded Institute May 2017
Certification in Healthcare Operations Management
This certification course covered best practices for managing operations within healthcare settings. Completed alongside full-time job role.
Resume Worded University May 2007
Master's in Healthcare Administration
Specialization in Patient Services Management
Graduated with Cum Laude
SKILLS
Healthcare Management Software: Meditech, Cerner, Epic, Athenahealth, AdvancedMD, CareCloud
Quality Standards and Compliance: HIPAA, Affordable Care Act (ACA), Joint Commission standards, ICD-10, CPT coding
Operational & Administrative Skills: Budgeting, Staff Scheduling, Lean Six Sigma, Inventory Management, Financial Reporting
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Lean Six Sigma Green Belt (2020), Certified Patient Services Manager (2013)
Leadership & Volunteering: Assembly Crew Leader, Habitat for Humanity (2017 - Present); Board Member, Local Health Charity (2010 - 2015)
Projects: Implemented a new staff scheduling system that improved patient wait times by 15%
Your Name
Director of Patient Access
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Meditech Systems July 2020 - Present
Director of Patient Access
Oversaw the overall patient access strategy, resulting in 25% cost savings through process optimization
Promoted usage of healthcare information technology, achieving a 35% reduction in data errors
Managed team of 30+ staff, boosting productivity by 15% through performance monitoring and regular training
Steered revenue cycle management, improving collection rates by 30%
Ensured adherence to HIPAA and Medicare guidelines, achieving 100% compliance in audits
Resume Worded January 2015 - June 2020
Patient Access Manager
Managed patient registration process, resulting in a 20% increase in patient satisfaction
Established strong physician relations, resulting in a 30% increase in patient referrals
Led a team of 15 staff, improving overall team performance by 20% through regular training
Coached.com May 2009 - December 2014
Patient Access Supervisor
Accelerated patient registration process amidst high patient volume, reducing wait time by 15%
Implemented Cerner for patient record management, improving operational efficiency by 10%
Ensured compliance with Medicaid regulations, resulting in zero non-compliance issues
EDUCATION
Resume Worded Institute June 2014
Master of Health Administration (MHA)
Focus Areas: Patient Safety and Quality, Health Policy
Resume Worded University May 2009
Bachelor of Science in Health Information Management
Minor in Business Administration
Award: Dean's List 2008 (Top 10%)
SKILLS
Techniques: Patient Flow Management, Revenue Cycle Management, Health Insurance Verification, Quality Assurance
Software: Cerner, Meditech, Epic Systems, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Regulations: HIPAA, Medicare & Medicaid, Affordable Care Act
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Certified Healthcare Access Associate (CHAA), Certified Revenue Cycle Executive (CRCE)
Leadership & Volunteering: National Association of Healthcare Access Management (Board Member), Volunteer at St. Luke's Free Medical Clinic
Professional Development: Ongoing training in patient confidentiality, customer service and patient satisfaction, insurance verification, and medical terminology
Awards: Employee of the Year at Meditech Systems (2021), Manager of the Year at Resume Worded (2019)
Your Name
Patient Access Representative
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded July 2020 - Present
Senior Patient Access Specialist
Implemented the Epic Systems software leading to 25% improvement in patient registration efficiency.
Enhanced patient safety standards by training team members on HIPAA regulations, resulting in a 40% reduction in data breaches.
Collaborated with healthcare management to streamline insurance verification process, increasing accuracy by 35%.
Harnessed HIT tools to simplify data entry, leading to 30% less errors and associated costs.
Conducted regular Medicare-related training sessions for staff, boosting team's skills and knowledge by 50%.
Coached.com August 2018 - June 2020
Patient Access Specialist
Introduced efficient EMR system leading to a 60% improvement in healthcare data management.
Improved appointment scheduling efficiency by 45% by leveraging medical billing software.
Reduced hospital revenue cycle time by 20% through effective insurance verification strategies.
Coordinated with experts to boost typing accuracy of medical records, reducing errors by 25%.
Mayo Clinic November 2016 - July 2018
Patient Access Associate
Simplified patient registration process using Epic Systems, reducing patient wait time by 30%.
Contributed to healthcare management efforts, decreasing insurance claim rejections by 15%.
Implemented robust health insurance data entry strategy that improved record accuracy by 20%.
EDUCATION
Resume Worded University July 2016
Master of Science in Health Administration
Achieved Top 5% in class during coursework
Resume Worded Institute June 2015
Certified Access Manager
Included extensive training in patient access, registration, scheduling, patient finances
SKILLS
Healthcare Software: EPIC Systems, Cerner, Meditech, McKesson, Allscripts
Administrative Skills: Scheduling, Patient Registration, Insurance Verification, Data Entry, Medical Billing
Communications: Customer Service, Phone Triage, Conflict Resolution, Non-verbal Communication, Telemedicine Support
Compliance: HIPAA, ICD-10, CPT, HCPCS, Medical Records Management
OTHER
Certifications: Registered Health Information Technician - RHIT (2015), Basic Life Support - BLS (2018)
Leadership & Volunteering: Hospital Volunteer - Resume Worded Regional Hospital (2017 - Present), Board Member - Resume Worded Healthcare Professionals Association (2019 - Present)
Professional Development: Completed 'Effective Patient Communication' professional development course (2021), Attended 'Improving Patient Services Seminar' (2018)
Projects: Led project on 'Improving Patient Registration Efficiency', which resulted in a time saving of 15% per patient (2019), Coordinated a team for 'Patient Admission Process Reengineering', which resulted in a 20% decrease in patient wait times (2020)
Your Name
Patient Access Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com March 2019 - Present
Senior Patient Access Coordinator
Revised appointment scheduling process, leading to an improved patient satisfaction score by 30%.
Mobilized a new healthcare management system elevating the patient safety index by 50%.
Transformed the medical records management through EMR implementation, reducing data errors by 35%.
Spearheaded revenue cycle improvement initiatives resulting in a 25% increase in hospital revenue.
Conducted routine training sessions for HIPAA regulations, resulting in a 40% reduction in data privacy violations.
Resume Worded January 2017 - February 2019
Patient Access Coordinator
Optimized insurance verification process using HIT solutions, achieving 20% faster approvals.
Increased accuracy of data entry by 15% through regular training sessions.
Enhanced patient services by streamlining medical billing procedures, reducing patient complaints by 10%.
Cleveland Clinic October 2015 - December 2016
Patient Access Assistant
Implemented an EMR-based appointment scheduling system, reducing patient wait time by 20%.
Streamlined medical records data entry, decreasing inaccuracies by 10%.
Facilitated essential patient registration training for staff, boosting team efficiency by 15%.
EDUCATION
Resume Worded University December 2016
Master of Health Administration (MHA)
Specialized in Healthcare Compliance and Regulations
Resume Worded Institute May 2015
Bachelor of Science in Nursing (BSN)
GPA: 3.8/4.0 | Coursework: Healthcare Management, Medical Administration
SKILLS
Medical Software: Meditech, EPIC, Cerner, CareNet, Eclipsys, 3M
Regulations: HIPAA, ACA, ICD-10, HCAHPS, Meaningful Use, Healthcare Compliance
Administrative: Scheduling, Data Entry, Medical Records, Quality Assurance, Customer Service, Insurance verification
Languages: English (Native), Spanish (Basic)
OTHER
Certifications: Certified Revenue Cycle Representative (CRCR) - HFMA (2018)
Leadership & Volunteering: American College of Healthcare Executives (Active Member), Volunteer at Local Community Health Clinic
Projects: Implemented an improved patient registration structure at Coached.com resulting in increased patient satisfaction
Your Name
Patient Access Associate
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded February 2021 - Present
Senior Patient Access Associate
Revamped patient registration procedure, leading to a 35% boost in operational efficiency.
Turbocharged medical records management by bringing in HIT solutions, achieving a 30% reduction in errors.
Optimized healthcare management system, effectively decreasing insurance claim rejections by 20%.
Integrated Epic Systems into oversight processes, reducing revenue cycle timelines by 25%.
Led staff training on medical terminology, elevating team understanding by 40%.
Coached.com September 2018 - January 2021
Patient Access Associate
Initiated HIPAA compliance training, resulting in a decrease of data violations by 20%.
Improved appointment scheduling process, leading to an increase in patient satisfaction rate by 15%.
Strengthened data entry procedures, ensuring a 20% reduction in mistakes.
Revitalized patient registration system, slashing patient wait times by 10%.
Mount Sinai Hospital July 2016 - August 2018
Patient Access Aide
Revamped Medicare processing system leading to an 8% reduction in claim rejections.
Operationalized new health insurance verification methods, cutting patient waiting times by 10%.
Reinforced patient safety measures to ensure compliance with healthcare standards, achieving 5% increase in safety index.
EDUCATION
Resume Worded University August 2018
Master of Science in Health Services Administration
Graduated with Distinction
Resume Worded Institute June 2016
Certified Patient Access Specialist (CPAS)
Part-time certification course completed alongside professional work
Coursework focus: Patient Access Services, Regulatory Guidelines, Revenue Cycle Management
SKILLS
Hospital Operations Technology: EMR systems (Epic, Cerner), Health Information Management Systems (HIMS), Microsoft Office Suite, Raiser's Edge
Medical Coding: CPT (Current Procedural Terminology), ICD-10 (International Classification of Diseases), HCPCS (Healthcare Common Procedure Coding System)
Regulatory Compliance: HIPAA, EMTALA, CMS Regulations
OTHER
Certifications: Patient Access Financial Specialist (PAFS) Certification
Volunteering: Part-time volunteer at local non-profit healthcare organization, 2019-Present
Projects: Developed training manual for new Patient Access Associates at Coached.com, resulting in reduction of training period by 20%
Your Name
Patient Services Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded October 2018 - Present
Senior Patient Services Coordinator
Drove the successful implementation of Electronic Medical Record (EMR) system within the hospital enhancing the patient data management by 45%
Boosted patient safety initiatives by integrating the HIPAA regulations in all patient-related activities reducing data breaches by 58%
Coordinated robust appointment scheduling processes resulting in a rise in patient flow by 33%
Took a team lead position for Insurance Verification, bringing about an increase in verified insurance claims by 56%
Used knowledge of Medical Terminology in translating complex medical jargon for patients thereby improving patient understanding and satisfaction by 40%
Boston Children's Hospital June 2015 – September 2018
Patient Services Coordinator
Increased administrative efficiency through the creation of a successful medical billing system reducing hospital debts by 32%
Enhanced schedule-tracking through development and administration of a custom data entry system leading to 20% time savings
Worked towards addressing patient grievance by streamlining patient feedback mechanisms increasing patient satisfaction by 35%
Johns Hopkins Hospital January 2013 – June 2015
Junior Patient Services Coordinator
Assisted in maintaining patient records in alignment with Healthcare Information Technology (HIT) standards ensuring proper record keeping
Maintained fluency with healthcare systems and guidelines through regular training programs promoting adherence to industry best practices
EDUCATION
Resume Worded University May 2013
Master of Public Health (MPH) - Health Policy & Management
Received Dean's Award for Academic Achievement
Resume Worded Academic Center May 2011
Bachelor of Science in Nursing (BSN)
Minors in Psychology and Communication Studies
Awards: Resume Worded Leadership Award & Student Nurse of the Year
SKILLS
Medical Software: EHR Systems (EPIC, Cerner), Medical Scheduling Software (Meditech), Microsoft Office (Word, Excel, PowerPoint), Database Management (Advanced)
Healthcare Knowledge: Patient Advocacy, Medical Terminology, Healthcare Administration, Regulatory Compliance, Quality Control
Languages: English (Native), Spanish (Conversational)
Certifications: Certified Patient Service Specialist (CPSS), Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS)
OTHER
Volunteering: Patient Experience Committee Member - Resume Worded Children's Hospital (2016 - Present)
Projects: Lead coordinator - 'Smile Again' initiative at Boston Children's Hospital (2015 - 2018)
Leadership & Training: Developed and implemented staff training program on empathy and patient handling at Resume Worded Children's Hospital (2019)
Awards: Champion of Change Award - Resume Worded (2020), Beacon of Leadership Award - Boston Children's Hospital (2017), Rising Star Award - Johns Hopkins Hospital (2014)
Your Name
Clinical Services Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com July 2018 - Present
Senior Clinical Services Coordinator
Revamped clinical service administration by integrating office administrative systems reducing documentation errors by 25%
Instituted CPR training for the personnel resulting in a competent resuscitation team and 50% increase in patient survival rates
Oversaw the handling of patient records in full compliance with U.S. Health Insurance Portability and Accountability Act (HIPAA) laws
Streamlined patient communications channel improving patient-provider interaction by 30%
Utilized Epic Systems regimen to streamline patient care pathways enhancing overall case management efficiency by 40%
Kaiser Permanente March 2014 – June 2018
Clinical Services Coordinator
Administered expert cardiology unit coordination, resulting in improved patient outcomes by 20%
Implemented data entry procedures resulting in effective tracking of patient health records and reducing inaccuracies by 15%
Piloted the use of EMR system, reducing data redundancy and increasing time saved by 35%
Stanford Health Care January 2011 – March 2014
Junior Clinical Services Coordinator
Spearheaded the translation of medical procedures to patient-friendly language leading to increased patient satisfaction by 20%
Instituted an appointment scheduling system streamlining patient flow and reducing waiting hours by 15%
EDUCATION
Resume Worded Academic Center June 2010
Master of Science in Health Services Management
Dissertation focus on strategic project management for Clinical Services Coordination
Resume Worded University May 2008
Bachelor of Science in Nursing
Specialization in patient care coordination, Graduated Cum Laude
SKILLS
Clinical Coordination Skills: Patient Flow Management, Clinical Operations, Care Coordination, Resource Management, Staff Scheduling, Case Management
Healthcare Software: EMR (Epic, Cerner), Healthcare Analytics (Tableau), Patient Scheduling Systems(SoftRight), Healthcare Compliance (HIPAA)
Medical Knowledge: Medical Coding (ICD-10), Clinical Pharmacology, Patient Safety Practices, Health Insurance Portability and Accountability Act (HIPAA)
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Certified Case Manager (CCM) - Commission for Case Manager Certification, Lean Six Sigma Green Belt - American Society for Quality
Volunteer Work: Clinical Support Volunteer- Hospice Care of Resume Worded, Annual Participant - Walk to End Alzheimer's
Professional Development: Member of the American Case Management Association (ACMA) - Attended annual conferences from 2014-present
Awards & Recognitions: Employee of The Year - Kaiser Permanente (2015), Rising Star Award - Stanford Health Care (2012)
Your Name
Medical Services Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded June 2018 - Present
Senior Medical Services Coordinator
Directed the establishment of an efficient medical billing process, reducing insurance claim processing time by 20%
Ensured adherence to Healthcare Management rules and regulations, reducing legal disputes by 10%
Supervised the collection, categorizing and maintaining medical records as per the hospital regulations.
Enhanced overall efficiency by integrating an effective Electronic Medical Record system, bringing down unnecessary paperwork by 30%
Boosted insurance verification process reducing payment-related complaints by 37%
Cleveland Clinic February 2014 – May 2018
Medical Services Coordinator
Devised systematic appointment scheduling processes leading to improved patient accommodation by 25%
Promoted adherence to HIPAA regulations in all aspects of patient handling avoiding compliance issues
Streamlined patient data entry process reducing factual discrepancies by 15%
UC Health January 2012 – January 2014
Junior Medical Services Coordinator
Actively participated in regular Healthcare Information Technology (HIT) training programs ensuring up-to-date system knowledge
Assisted in maintaining patient files using appropriate medical terminology, reducing confusion and errors
EDUCATION
Resume Worded University May 2018
Master of Healthcare Administration (MHA)
Specialization: Healthcare Quality and Improvement
Resume Worded Academic Center January 2012
Bachelor’s Degree in Health Services Administration
Minors in Public Health
Awards: High Distinction (Top 10%)
SKILLS
OTHER
Certifications: Certified Medical Manager (CMM), Fellowship in the American College of Medical Practice Executives (FACMPE)
Leader & Volunteer: Volunteer, American Cancer Society, Chairperson, Local Health Fair Committee
Training: Participated in Advanced Medical Practice Management Training, Conference Presenter, Annual Meeting for Medical Services Professionals
Projects: Implemented a successful Patient Scheduling System, Led a Workplace Wellness Program for Hospital staff

How do I add skills to a Patient Service Representative resume?

1
Review the job posting closely.

Go through the Patient Service Representative posting you're applying to, and identify hard skills the company is looking for. For example, skills like Medical Records, Epic Systems and Appointment Scheduling are possible skills. These are skills you should try to include on your resume.

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2
Add industry skills like U.S. Health Insurance Portability and Accountability Act (HIPAA) and Hospitals.

Add other common skills from your industry - such as Electronic Medical Record (EMR), Healthcare and Medical Terminology - into your resume if they're relevant.

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3
Add skills into your work experience.

Incorporate skills - like Insurance Verification, Healthcare Information Technology (HIT) and Patient Registration - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

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4
Emphasize your communication skills.

Communication is often an important component of the role of a Patient Service Representative, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

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5
Use the exact job title.

Try to add the exact job title, Patient Service Representative, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

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Word Cloud for Patient Service Representative Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Patient Service Representative job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Patient Service Representative Skills and Keywords to Include On Your Resume

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Patient Service Representative Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Customer Service Representative

Customer Service Representative Resume Sample
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Resume Example
Customer Service Manager

Customer Service Manager Resume Sample
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Resume Example
Customer Service Supervisor

Customer Service Supervisor Resume Sample
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Resume Example
Entry Level Customer Service Representative

Entry Level Customer Service Representative Resume Sample
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Resume Example
Inside Sales Representative

Inside Sales Representative Resume Sample
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Resume Example
Field Service Technician

Field Service Technician Resume Sample
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Frequently Asked Questions

What skills should you put on a Patient Service Representative resume?

On top Patient Service Representative resumes, skills like Healthcare, Medical Terminology, Electronic Medical Record (EMR), U.S. Health Insurance Portability and Accountability Act (HIPAA), Epic Systems, Medical Records, Appointment Scheduling and Hospitals appear most often.

Depending on the exact role you're applying to, skills like Typing, Insurance Verification, Medical Billing, Patient Registration and Healthcare Information Technology (HIT) can also be effective keywords to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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