Technical Support Representative

Technical Support Representative Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Technical Support Representative job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Technical Support
  • Troubleshooting
  • Networking
  • Windows
  • Computer Hardware
  • Active Directory
  • Telecommunications
  •  Find out what your resume's missing
  • Customer Service
  • Customer Support
  • Linux
  • Windows Server
  • Operating Systems
  • Customer Experience
  • Windows 7
  • HTML
  • Network Administration
  • Computer Networking
  • Dynamic Host Configuration Protocol (DHCP)
  • Contact Centers
  • Windows 10
  • Microsoft Access
  • Service Desk
  • ITIL
  • Information Technology
  • TopDesk
  • Office 365
  • VMware
  • Microsoft Exchange
  • IT Service Management
  • Citrix

  •   Show full list

Resume Skills: Software & Tools

Resume Skills: Programming

Resume Skills: Operating Systems

Resume Skills: Networking

Resume Skills: Technical Support Tools

Resume Skills: Software and Systems

Resume Skills: Applications

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Technical Support Representative Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Technical Support Representative Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Technical Support Representative
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE January 2020 - Present
Senior Technical Support Specialist
Established a new training program for junior team members, increasing team efficiency by 40%
Initiated and achieved a comprehensive revision of customer support documentation reducing troubleshooting time by 30%
Slashed support ticket volume by 80% through the successful implementation of a self-service portal for common customer issues
Reduced customer call waiting time by 20% by improving Active Directory processes and protocols
Achieved top customer satisfaction rating (95%) among team members for two consecutive years
Resume Worded May 2015 - December 2019
Technical Support Representative
Achieved 99% problem resolution rate significantly improving customer experience
Cut customer complaints by 70% by executing effective Network Administration methodologies
Instrumental in testing and implementing a new Linux based software system increasing system efficiency by 50%
Dell Technologies January 2013 - April 2015
Junior Technical Support Agent
Recognized for providing excellent customer support, contributing to a 30% increase in customer satisfaction
Conducted regular training on Windows 10 for fellow support agents, increasing team product knowledge by 60%
Resume Worded Academic Center December 2015
Master of Science in Information Technology
Concentration in Networking and Security
Resume Worded University March 2011
Bachelor of Engineering - Computer Science
Minor in Network Engineering
Awards: Resume Worded Academic Excellence Award
Operating Systems: Windows (Proficient), Linux (Advanced), macOS (Proficient)
Software and Systems: Hardware Diagnostics, Database Management, Network Troubleshooting, Server Administration
Programming: Python, Java, C++, HTML, CSS, SQL, Ruby, Python (Django)
Applications: Office 365 Suite, Google Suite, CRM software, Ticketing software
Certifications: Microsoft Certified: Azure Solutions Architect Expert (2019), Cisco Certified Network Professional (2017)
Projects: Developed and maintained a private cloud server for personal use
Awards & Achievements: Employee of the Year (2018, Resume Worded)
Key Contributions: Implemented an effective troubleshooting guide that increased first call resolution by 20%
Your Name
Help Desk Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded February 2019 - Present
Senior Help Desk Support Specialist
Developed a new HTML based troubleshooting guide, augmenting first call resolution by 30%
Improved customer service quality by 35% by refining operating system processes and maintenance procedures
Streamlined troubleshooting procedures for Windows Server related issues, resulting in ticket resolution time reduction by 25%
Achieved highest customer resolution rate (98%) for two years in a row amongst team
Enhanced overall team capacity by mentoring three junior team members
IBM August 2014 - January 2019
Help Desk Support Specialist
Successfully resolved 95% of technical issues, gaining customer trust and loyalty
Lowered return customer calls by 40% by implementing effective DHCP techniques
Recognized for expert handling of Windows 7 and Windows 10 related queries, improving team troubleshooting speed by 45% June 2012 - July 2014
Junior Desktop Support Technician
Elevated customer satisfaction rates by 25% through engaging and empathic customer support
Monitored and maintained computer hardware, reducing hardware-related complaints by 60%
Resume Worded Institute December 2018
Master of Science - Information Technology
Specialization: IT Service Management
Resume Worded Academic Center May 2012
Bachelor of Science - Computer Science
Emphasis on Networking and IT Support
Awards: Resume Worded Academic Scholar (top 5% of class)
Operating Systems: Windows (7/8/10), macOS, Linux
Software & Tools: MS Office Suite, JIRA, Zendesk, Slack, TeamViewer, LogMeIn Rescue
Networking: TCP/IP, DNS, DHCP, VPN, LAN/WAN, Wireshark
Programming: Python, JavaScript, SQL, HTML/CSS
Certifications: CompTIA A+ Certification (2019), ITIL Foundation Certification (2020)
Languages: English (Native), Spanish (Conversational)
Volunteering: Coding Coach for Resume Worded Youth Tech Initiative (2017-Present)
Projects: Designed and implemented a successful IT troubleshooting guide for Resume Worded staff
Your Name
IT Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
IBM March 2020 - Present
Senior IT Support Specialist
Formulated an innovative multi-channel support strategy, decreasing customer complaints by 50%
Reduced telecommunication issues by 70% by introducing advanced network protocols
Spearheaded the transition to a new customer support platform, improving customer service KPIs by 45%
Boosted first-call resolution rate by 20% by implementing a proactive troubleshooting approach
Implemented a new CRM system, reducing customer response time by 10%
Resume Worded June 2014 - February 2020
IT Support Specialist
Successfully managed a team of 5 support agents, accomplishing a collective efficiency increase of 30%
Improved customer experience through advanced Windows 7 and Windows 10 troubleshooting, reducing critical complaints by 45%
Doubled the productivity of the IT team by automating routine tasks through Microsoft Access April 2012 - May 2014
Junior IT Support Agent
Enhanced customer service experience by resolving technical issues in a timely manner, reducing average call duration by 15%
Improved customer feedback by 50% by applying effective diagnostics and problem-solving skills
Resume Worded University Jan 2012
Master of Science - Information Systems
Concentration in Data Management & Analysis
Resume Worded University May 2010
Bachelor of Science - Computer Science
Minors in Mathematics and Network Security
Awards: Resume Worded Coding Challenge Winner (Top 1% among participants), Dean's List 2009
Programming: Java, Python (Django), PowerShell, JavaScript (Node.js, React.js)
Operating Systems: Windows 10/Server, Linux, MacOS
Troubleshooting & Repair Tools: MS System Center, TeamViewer, WinPE, Norton Ghost, Remedy
Networking: DNS/DHCP, TCP/IP, VLAN, WAN/LAN, Cisco, Juniper
Certifications: CompTIA A+ Certification (2021), Microsoft Certified: Azure Fundamentals (2020), Microsoft Certified: Azure Administrator Associate (2018)
Projects: Designed and managed integration of diverse systems using Python, which improved overall operational efficiency by 40%
Volunteering: Coach for Cyber Patriot - National Youth Cyber Defense Competition
Professional Development: Attended InfoSec World 2019 & DEFCON 27

How do I add skills to a Technical Support Representative resume?

Review the job posting closely.

Go through the Technical Support Representative posting you're applying to, and identify hard skills the company is looking for. For example, skills like Telecommunications, Computer Hardware and Active Directory are possible skills. These are skills you should try to include on your resume.

Add industry skills like Technical Support and Customer Service.

Add other common skills from your industry - such as Troubleshooting, Networking and Windows - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like HTML, Microsoft Access and Windows 7 - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Emphasize your communication skills.

Communication is often an important component of the role of a Technical Support Representative, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Highlight technical and engineering skills.

It's important to show hiring managers your technical experience, whether that's in your previous Technical Support Representative roles or other experiences. Try to emphasize your technical and engineering experience through your bullet points.

Use the exact job title.

Try to add the exact job title, Technical Support Representative, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Technical Support Representative Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Technical Support Representative job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Technical Support Representative Skills and Keywords to Include On Your Resume

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Technical Support Representative Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Browse Skills from Similar Jobs

Frequently Asked Questions

What hard skills should you include on a Technical Support Representative resume?

The most common skills and keywords we found on Technical Support Representative resumes and job postings were Technical Support, Troubleshooting, Networking, Windows, Computer Hardware, Active Directory, Telecommunications and Customer Service.

Skills like Service Desk, Windows 7, Windows 10, Microsoft Access and HTML also appeared on related job postings.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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