Technical Support Manager

Technical Support Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Technical Support Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Technical Support
  • Troubleshooting
  • ITIL
  • Vendor Management
  • Networking
  • IT Service Management
  • Service Delivery
  • Customer Relationship Management (CRM)
  • People Management
  • Cloud Computing
  • Project Management
  • Product Development
  • Management
  • Engineering
  • Customer Support
  • Windows Server
  • Pre-sales
  • Servers
  • Requirements Analysis
  • Active Directory
  • Account Management
  • Change Management
  • Virtualization
  • Integration
  • OWA
  • Manufacturing
  • Project Planning
  •   Show full list

Resume Skills: Programming

  • Python
  • Java
  • C#
  • JavaScript
  • Bash scripting
  • PowerShell
  • Shell scripting
  • SQL
  • Bash
  • Perl
  • SQL (Intermediate, primarily PostgresSQL)

Resume Skills: IT Operations Tools

  • Puppet
  • Ansible
  • Nagios
  • Jenkins
  • Docker
  • Kubernetes

Resume Skills: Cloud Platforms

  • AWS
  • Google Cloud Platform
  • Azure
  • IBM Cloud
  • Oracle Cloud

Resume Skills: Networking

  • TCP/IP
  • DNS
  • DHCP
  • VPN
  • Firewall
  • Load Balancer
  • IP Routing

Resume Skills: Technical

  • Troubleshooting
  • Issue Resolution
  • Network Administration
  • IT Systems Management
  • JAVA
  • C++
  • Python
  • SQL
  • HTML
  • CSS

Resume Skills: Operating Systems

  • Linux
  • Unix
  • Windows Server 2008 / 2012 / 2016 / 2019
  • MacOS
  • Windows
  • macOS
  • Android
  • iOS

Resume Skills: Software and Tools

  • Symantec Endpoint Protection
  • IBM Tivoli
  • Amazon Web Services (AWS)
  • Microsoft Office 365

Resume Skills: Support Tools

  • Zendesk
  • JIRA
  • Slack
  • CRM Systems

Resume Skills: Network Troubleshooting

  • WireShark
  • TCP/IP
  • SkinSoft OSSkin.Net
  • AWS Cloud Services

Resume Skills: Project Management

  • Benefit Realization
  • Risk Management
  • Quality Control
  • Stakeholder Management

Resume Skills: Technologies

  • Microsoft Office
  • Adobe Photoshop
  • AutoCAD

Resume Skills: Frameworks

  • Agile
  • Waterfall
  • SCRUM
  • ITIL
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Technical Support Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Technical Support Manager Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Select a free resume example
Your Name
Technical Support Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2020 - Present
Technical Support Manager
Orchestrated an overhaul of the IT service management strategy, leading to a 45% increase in ticket response efficiency
Implemented cloud computing solutions, cutting company-wide IT costs by 30% and boosting team productivity by 15%
Spearheaded a project management initiative that improved the product development process, resultantly reducing time-to-market by 20%
Devised and implemented a networking strategy that improved system uptime from 97% to 99.99%
Managed a team of 10 technicians, fostering an environment that contributed to 30% staff progression within two years
Coached.com June 2017 - December 2019
Senior Technical Support Analyst
Leveraged ITIL methodologies to revamp the technical support workflow, reducing ticket resolution time by 40%
Mastered the use of the company’s CRM system, enhancing customer service and leading to a 25% increase in client retention
Managed vendor relationships, negotiating contracts that led to a 20% reduction in IT expenditure
Amazon May 2014 - May 2017
Technical Support Specialist
Developed an effective troubleshooting guide, which was adopted company-wide and enhanced issue resolution by 30%
Administered Windows Server and Active Directory services, improving network security and reliability
Implemented a proactive monitoring system for servers, reducing downtime incidents by 35%
EDUCATION
Resume Worded Institute February 2019
Certification in New Age Customer Support
Received intensive use-case studies on escalated customer issues
Resume Worded University May 2014
Master of Business Administration - Information Systems
Specialization in IT Management
Graduated with Merit (Top 10% of the class)
SKILLS
Technical: JAVA, C++, Python, SQL, HTML, CSS
Operating Systems: Windows, Linux, macOS, Android, iOS
Support Tools: Zendesk, JIRA, Slack, CRM Systems
Network Troubleshooting: WireShark, TCP/IP, SkinSoft OSSkin.Net, AWS Cloud Services
OTHER
Certifications: ITIL Foundation Certified, Certified in Risk and Information Systems Control (CRISC)
Projects: Optimized company’s Sophos antivirus suite resulting in 30% faster system response times
Volunteering: Facilitator, IT Kid's Club - Taught elementary and high school students basic coding
Awards: Employee of the Year Award - Resume Worded (2021)
Your Name
IT Operations Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded February 2019 - Present
IT Operations Manager
Led the implementation of service delivery enhancements that improved client satisfaction scores by 35%
Championed an ITIL-aligned IT service management framework, increasing efficiency by 50%
Navigated the management of third-party vendor relationships, slashing operational costs by 25%
Managed seamless migration and adoption of cloud computing technologies, leading to a 40% reduction in IT expenditure
Directed a cross-functional team of 15 to meet company-wide strategic goals
IBM August 2015 - January 2019
Senior System Administrator
Implemented a company-wide Windows Server upgrade, bolstering network performance by 60%
Developed and maintained Active Directory, enhancing network security and uptime
Coordinated with vendors for system hardware upgrades, achieving a 30% reduction in maintenance costs
Microsoft July 2012 - July 2015
Systems Engineer
Managed the deployment of an organization-wide networking solution that saw a 40% increase in system capacity
Operationalized new servers, improving load balance and subsequently reducing downtime by 30%
Conducted comprehensive requirements analysis, leading to efficient resource allocation
EDUCATION
Resume Worded University January 2019
Master of Business Administration - Technology Management
Completed as part-time studies during tenure at IBM
Resume Worded University June 2012
Bachelor of Engineering - Computer Science
Specialization in Systems Engineering
Graduated with Distinction, top 5% of class
SKILLS
IT Operations Tools: Puppet, Ansible, Nagios, Jenkins, Docker, Kubernetes
Cloud Platforms: AWS, Google Cloud Platform, Azure, IBM Cloud, Oracle Cloud
Programming & Script: Python, Java, C#, JavaScript, Bash scripting, PowerShell
Networking: TCP/IP, DNS, DHCP, VPN, Firewall, Load Balancer, IP Routing
OTHER
Certifications: Certified in ITIL v3, AWS Cloud Practitioner, Microsoft Certified: Azure Fundamentals
Leadership & Volunteering: Board Member at Local IT Community Forum, led TeachCode initiative for underprivileged students
Projects: Led internal DevOps project improving deployment efficiency by 20%
Recognition: Received IBM's 'Innovator of the Year' award in 2017
Your Name
Service Delivery Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded March 2018 - Present
Service Delivery Manager
Directed the revamp of the customer relationship management (CRM) platform, leading to a 35% uptick in customer engagement
Demonstrated astute project management to guide product development, resulting in a 20% cut in development cycle time
Implemented an effective vendor management strategy, cutting costs by 30% and cementing strategic partnerships
Spearheaded the adoption of ITIL practices in service delivery, streamlining processes and improving efficiency by 40%
Actively led and mentored a team of 12, resulting in three promotions and an overall increase in team morale
Coached.com January 2015 - February 2018
Senior Project Manager
Championed a project that led to the successful launch of a new product line, resulting in 25% boost in sales
Adopted Agile methodologies throughout product development, leading to a 15% reduction in lead times
Forged crucial relationships with key accounts, boosting account retention rate by 30%
Dell Technologies June 2011 - December 2014
IT Project Leader
Consistently delivered projects on time and within budget, leading to a 15% increase in client satisfaction
Coordinated inter-departmental efforts for project execution, ensuring seamless communication and collaboration
Successfully led a project team of 5, resulting in the team being recognized as 'Best Performing Team' in 2013
EDUCATION
Resume Worded University May 2015
Master of Business Administration, emphasis in Project Management
Elected class representative in Project Management Club
Resume Worded Academic Center December 2010
Bachelor of Information Technology
Graduated with First Class Honors
Received 'Best in Class' award for the senior project
SKILLS
Project Management: Benefit Realization, Risk Management, Quality Control, Stakeholder Management
Technologies: Microsoft Office (Advanced), Adobe Photoshop (Intermediate), AutoCAD (Intermediate)
Programming: Python (Basic), Java (Intermediate), SQL (Intermediate, primarily PostgresSQL)
Frameworks: Agile, Waterfall, SCRUM, ITIL
OTHER
Certifications: Project Management Professional (PMP), Certified Scrum Master (CSM), ITIL v3 Foundation
Leadership & Volunteering: Mentor, Project Management Institute (2017 - Present), Rotary Club Member (2010 - Present)
Professional Development: Attended Annual Global Project Management Conference (2018, 2019, 2020)
Your Name
Technical Support Team Lead
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com April 2020 - Present
Technical Support Team Lead
Streamlined department-wide troubleshooting methodology, achieving a 20% reduction in repeat calls
Championed a Windows Server upgrade, improving server efficiency by 30%
Spearheaded staff training on Active Directory and Networking, enhancing team's in-depth knowledge of 5 core technical support areas
Executed efficient system administration of the company's Linux servers, reducing downtimes by 15%
Steered the shift towards Cloud Computing, leading to a $200,000 annual saving and improved data accessibility
Resume Worded January 2017 - March 2020
Senior Technical Support Analyst
Pioneered the adoption of SaaS, saving 35% in software costs
Exploited SQL for data-driven decision making, boosting the effectiveness of our demand forecasting by 20%
Promoted the use of Internet Protocol Suite (TCP/IP) for network communication, reducing ticket resolution times by 18%
Microsoft Corporation June 2015 - December 2016
Technical Support Specialist
Revamped the company's technical documentation process, slashing reference time by 50%
Implemented and managed Microsoft SQL Server databases, increasing data accessibility for 200+ employees
EDUCATION
Resume Worded Institute February 2022
Certified Information Systems Security Professional (CISSP)
CISSP was obtained to enhance skills in creating and maintaining secure business environments
Resume Worded University May 2015
Master's Degree in Information Technology
Specialization in Data Analysis and Network Security
SKILLS
Operating Systems: Windows, MacOS, Linux
Softwares & Tools: MS Office Suite, TeamViewer, LogMeIn, Jira, GitHub, Slack, Asana
Programming: Python, Java, C++, HTML, CSS, JavaScript
Networking: TCP/IP, LAN/WAN, VPNs, IPSEC, DNS/DHCP
OTHER
Certifications: CompTIA A+ Certification (2020), ITIL v3 Foundation Certificate (2019)
Leadership: Lead volunteer efforts at the Annual Tech for Good Hackathon
Professional Development: Attended Information Systems Security Association Conferences (2018-2022)
Projects: Scenario Management System: A software solution built to automate various operational processes
Your Name
IT Service Desk Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded October 2020 - Present
IT Service Desk Manager
Led the revision of Computer Hardware troubleshooting process, reducing equipment downtime by 25%
Integrated Windows 7 and Windows servers environment, boosting operating speed by 35%
Formulated and enforced Active Directory policies, enhancing network security by 30%
Modernized the company's IT infrastructure by successfully migrating to Cloud Computing, saving $100,000 in annual maintenance costs
Piloted a SQL database management strategy, increasing data integrity by 50%
Coached.com May 2017 - September 2020
Technical Support Team Lead
Reduced ticket resolution time by 45% by initiating effective adoption of Internet Protocol Suite (TCP/IP)
Aided company-wide transition to SaaS, saving $50,000 annually on infrastructure costs
Implemented crosstraining on Linux system administration, increasing firstcall resolution by 22%
IBM February 2015 - April 2017
Technical Support Specialist
Overhauled the software installation procedure, resulting in a 40% reduction in software related issues
Managed Microsoft SQL Server databases, benefiting 300+ users with real-time data access
EDUCATION
Resume Worded Institute September 2020
Certified Information Systems Security Professional (CISSP)
Gained comprehensive knowledge on information security aspects including security operations, software development security, and asset security.
Resume Worded University January 2015
Master of Science in Information Technology
Capstone Project: Developed a secure intranet network for a simulated medium-sized company
SKILLS
Technical Skills: MS Office, CRM Software, Network Troubleshooting, ITSM Tools (ServiceNow, Jira Service Desk), Endpoint security tools (Symantec, McAfee), Cloud Computing (Azure, AWS)
Operating Systems: Microsoft Windows, Linux, AIX, Solaris, MacOS
Programming Languages: Python, Shell Scripting, SQL, Java, HTML, CSS
OTHER
Certifications: ITIL Service Management Foundation V3 Certificate, Microsoft Certified: Azure Administrator Associate
Professional Memberships: Member, Information Systems Audit and Control Association (ISACA)
Projects: Led a successful company-wide transition from legacy systems to cloud-based solutions
Your Name
Information Technology Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com March 2021 - Present
Information Technology Manager
Implemented an effective Networking strategy, enhancing system connectivity by 30%
Leveraged Internet Protocol Suite (TCP/IP) for robust network communication, leading to a stability increase of 20%
Piloted the shift to Cloud Computing, saving 40% on annual IT expenditure
Managed Active Directory operations, bolstering system security by 35%
Orchestrated a SQL-based data management strategy, enabling data backups with 99.9% uptime
Resume Worded August 2018 - February 2021
IT Service Desk Manager
Boosted overall productivity by steering the efficient system administration of the company's Linux servers
Spearheaded staff training on Computer Hardware troubleshooting process, reducing hardware-related complaints by 15%
Spearheaded the conversion to SaaS, slashing software license cost by $150,000 annually
Apple Inc January 2016 - July 2018
Technical Support Team Lead
Streamlined technical documentation process; increased efficiency by 35%
Coordinated the integration of Windows 7 and Windows Server environment, escalating system performance by 25%
EDUCATION
Resume Worded Institute August 2015
Master of Science - Information Technology Management
Specialized in enterprise IT strategies
Resume Worded University May 2013
Bachelor of Engineering - Computer Science
Emphasis on data security and network architecture
Minored in business administration
SKILLS
OTHER
Certifications: Certified in Risk and Information Systems Control (CRISC), Microsoft Certified: Azure Solutions Architect Expert
Leadership & Volunteering: Volunteer IT Consultant for local non-profit organizations, Mentor for Computer Science students at Resume Worded University
Projects: Designed and implemented network security architecture for start-up companies
Awards: Winner of 2020 IT Leader Excellence Award by Resume Worded Institute

How do I add skills to a Technical Support Manager resume?

1
Review the job posting closely.

Go through the Technical Support Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Relationship Management (CRM), ITIL and Networking are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Troubleshooting and Technical Support.

Add other common skills from your industry - such as IT Service Management, Vendor Management and Service Delivery - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Active Directory, OWA and People Management - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Show examples of where you trained people.

On Technical Support Manager resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

5
Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Technical Support Manager resume, so try to include any examples of where you led a project or managed other people.

6
Use the exact job title.

Try to add the exact job title, Technical Support Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Technical Support Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Technical Support Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Technical Support Manager Skills and Keywords to Include On Your Resume

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Technical Support Manager Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Frequently Asked Questions

What are the top skills you should add to your Technical Support Manager resume?

Some popular Technical Support Manager hard skills are Technical Support, Troubleshooting, ITIL, Vendor Management, Networking, IT Service Management, Service Delivery and Customer Relationship Management (CRM).

Depending on the job you apply to, skills like People Management, Customer Support, Project Planning, Active Directory and OWA can also be good to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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