Service Associate

Service Associate Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Service Associate job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Customer Service
  • Customer Support
  • Microsoft Access
  • Manual Testing
  • Customer Relationship Management (CRM)
  • Customer Experience
  • Food & Beverage
  • Hotel Management
  • Hospitality
  • Regression Testing
  • Hospitality Management
  • Sales
  • Management
  • Retail Banking
  • Social Media
  • Coaching
  • Administrative Assistance
  • Banking
  • Marketing
  • Adobe Photoshop
  • Administration
  • Windows
  • Retail
  • Insurance
  •   Show full list

Resume Skills: Customer Service

  • Conflict Resolution
  • Customer Retention
  • Cross-sell and Up-sell techniques
  • Empathy
  • Active Listening
  • Product Knowledge
  • Communication
  • Time Management

Resume Skills: Sales

  • Lead Generation
  • CRM Software (Salesforce)
  • Sales Operations

Resume Skills: Administrative

  • File Management
  • Document Creation (MS Office Suite)
  • Database Management

Resume Skills: Languages

  • English
  • Spanish
  • French

Resume Skills: Technical

  • MS Office Suite
  • CRM Systems
  • Data Entry
  • Typing Speed (70 WPM)

Resume Skills: Finance

  • Financial Planning
  • Portfolio Management
  • Investment Strategies
  • Risk Management
  • Regulatory Compliance

Resume Skills: CRM Software

  • Salesforce
  • Zoho CRM
  • HubSpot
  • Zendesk

Resume Skills: Communication

  • Live Chat Support
  • Email Support
  • Phone Support
  • Social Media Response

Resume Skills: Ticketing Systems

  • JIRA
  • Zendesk Support
  • Freshdesk
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Service Associate Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Service Associate Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Service Associate
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com January 2022 - Present
Service Associate
Managed and expanded the customer service teams, increasing team efficiency by 35%
Introduced CRM tools, leading to a 40% reduction in response time to customer complaints
Developed a comprehensive training program, improving customer service scores by 25%
Introduced a new customer feedback process, leading to an increase in positive reviews by 60%
Achieved 20% over set sales target consistently for 6 consecutive quarters
Bank of America March 2017 - December 2021
Customer Service Representative
Rewrote the retail banking customer service script, increasing customer satisfaction by 30%
Awarded 'Employee of the Year' for exceeding sales targets by 50%
Boosted social media engagement by incorporating client testimonials in the company’s digital marketing strategy
Resume Worded December 2015 - February 2017
Junior Service Representative
Attracted 200+ new customers during stint, growing client base by 20%
Developed a customer service manual, ensuring smooth onboarding for new hires
Initiated a regular follow-up protocol reducing customer attrition by 15%
EDUCATION
Resume Worded Institute January 2022
Certified Financial Coach (CFC)
Focused course on customer centric approaches to financial advisement and relationship management.
Resume Worded University May 2015
Bachelor of Science - Business Administration
Specialized in Finance, Dean's List 2013 (Top 5%), Member of Alpha Beta Gamma Business Honor Society
SKILLS
Customer Service: Conflict Resolution, Empathy, Active Listening, Product Knowledge, Communication, Time Management
Technical Skills: MS Office Suite (Proficient), CRM Systems (Intermediate), Data Entry (Proficient), Typing Speed (70 WPM)
Finance Skills: Financial Planning, Portfolio Management, Investment Strategies, Risk Management, Regulatory Compliance
OTHER
Certifications: Certified Financial Planner (CFP), National Customer Service Association (NCSA) Certified
Leadership & Volunteering: President, Financial Planning Association Chapter, Volunteer Financial Advisor, Heart of Florida United Way
Awards: Top Customer Service Representative, Bank of America, 2019
Your Name
Customer Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded May 2022 - Present
Customer Support Specialist
Rolled out Microsoft Access system, saving 10 hours per week in administrative tasks
Provided exceptional customer support leading to a 85% customer retention rate
Provided coaching to support team; increased performance by 38%
Implemented a real-time feedback system, increasing overall resolution rate by 45%
Worked closely with marketing to implement customer feedback into product improvements, causing a 20% boost in quarterly sales
Starbucks April 2018 - April 2022
Customer Experience Officer
Successfully implemented hotel management strategies for better customer service in 250+ stores
Reduced customer complaints by 32% through the introduction of a new customer relationship management (CRM) system
Used data analysis in designing targeted customer retention strategies leading to a 50% reduction in the attrition rate
Coached.com January 2016 - March 2018
Administrative Assistant
Streamlined administrative tasks using Adobe Photoshop, improving efficiency by 30%
Supported in the development of social media strategy, increasing customer engagement by 70%
Handled customer correspondence, reduced backlog by 90%
EDUCATION
Resume Worded Academic Center June 2022
Customer Relationship Management (CRM) Certification
Focus: Salesforce & Zoho CRM
Resume Worded University December 2015
Bachelor of Business Administration - Marketing
Courses: Consumer Behavior, Market Research, Strategic Communication
Awards: Dean's List 2015 (Top 10%)
SKILLS
CRM Software: Salesforce, Zoho CRM, HubSpot, Zendesk
Communication: Live Chat Support, Email Support, Phone Support, Social Media Response
Ticketing Systems: JIRA, Zendesk Support, Freshdesk
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: Certified in Social Media Customer Support (2023), Certified Customer Service Professional
Projects: Created a comprehensive customer support guide for new employees at Resume Worded, improved customer engagement by 20%.
Leadership & Volunteering: Volunteer Customer Support for Local Elderly Community, Team Lead in a community driven initiative for homelessness awareness
Awards: Star Performer Award - Starbucks, 2020
Your Name
Customer Service Officer
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Bank of America April 2021 - Present
Customer Service Officer
Improved customer service through the adoption of Regression Testing, reducing system discrepancies by 40%
Successfully managed a high-performing team, resulting in 5 promotions within 12 months
Developed new sales strategies, leading to a 25% increase in load sales
Oversaw social media marketing, promoting bank services and improving customer engagement by 35%
Created customer service policies to raise the standard of customer relations, leading to a 50% increase in positive customer feedback
Coached.com April 2017 - March 2021
Sales Executive
Earned 'Salesperson of the Year' award two years consecutively by achieving a 45% increase in sales
Expanded customer base by 35% within 2 years through networking and relationship building
Handled escalated customer issues effectively, reducing customer churn by 20%
Resume Worded June 2015 - March 2017
Administrative Clerk
Pioneered the use of Microsoft Access for administrative tasks, increasing efficiency by 50%
Processed customer complaints and feedback, contributing to customer experience improvement
Assisted in customer support, boosting customer satisfaction by 30%
EDUCATION
Resume Worded Institute March 2021
Certification in Teller Operations
Completed coursework in money handling, check processing and banking software
Resume Worded University May 2015
Bachelor of Business Administration - Marketing Major
Graduated Magna Cum Laude
Relevant Coursework: Sales Management, Customer Relations, Marketing Research
SKILLS
Customer Service: Conflict Resolution, Customer Retention, Cross-sell and Up-sell techniques
Sales: Lead Generation, CRM Software (Salesforce), Sales Operations
Administrative: File Management, Document Creation (MS Office Suite), Database Management
Languages: English (Native), Spanish (Intermediate), French (Basic)
OTHER
Certifications: Customer Service Excellence Certification – American Bankers Association (2021)
Leadership & Volunteering: Bank of America Charity Run (Team Leader, 2021), Kids Read to Succeed (Volunteer, 2016-2019)
Awards: Sales Excellence Award – Coached.com (2020, 2019)

How do I add skills to a Service Associate resume?

1
Review the job posting closely.

Go through the Service Associate posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Support, Customer Service and Microsoft Access are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Food & Beverage and Hotel Management.

Add other common skills from your industry - such as Manual Testing, Customer Experience and Customer Relationship Management (CRM) - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Adobe Photoshop, Coaching and Management - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Emphasize your communication skills.

Communication is often an important component of the role of a Service Associate, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

5
Use the exact job title.

Try to add the exact job title, Service Associate, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Service Associate Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Service Associate job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Service Associate Skills and Keywords to Include On Your Resume

Service Associate Soft Skills

Here are common soft skills that appear on Service Associate job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Team Leadership
  • Customer-focused Service

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Resume Skills and Keywords from Related Jobs

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

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Service Associate Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Operations Associate (Entry Level Operations Manager)


Resume Example
Customer Service Representative


Resume Example
Customer Service Manager


Resume Example
Customer Service Supervisor


Resume Example
Entry Level Customer Service Representative


Resume Example
Sales Associate / Retail Salesperson


Browse Skills from Similar Jobs

Frequently Asked Questions

What are the top skills you should add to your Service Associate resume?

Some popular Service Associate hard skills are Customer Service, Customer Support, Microsoft Access, Manual Testing, Customer Relationship Management (CRM), Customer Experience, Food & Beverage and Hotel Management.

Depending on the job you apply to, skills like Coaching, Administration, Retail, Adobe Photoshop and Management can also be good to include on your resume.

What soft skills do hiring managers expect for a Service Associate role?

Soft skills like Time Management, Teamwork, Organization Skills, Communication and Problem Solving are essential for Service Associate roles and jobs.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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