Guest Relations Specialist

Guest Relations Specialist Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Guest Relations Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Hospitality
  • Event Planning
  • Event Management
  • Social Media
  • Customer Service
  • Public Relations
  • Food & Beverage
  •  Find out what your resume's missing
  • Guest Service Management
  • Sales
  • Guest Recovery
  • Hospitality Management
  • Facebook
  • Hotel Management
  • Marketing

Resume Skills: Customer Service

Resume Skills: Technical Tools

Resume Skills: Languages

Resume Skills: Customer Experience Tools

Resume Skills: Communication

Resume Skills: Project Management & Collaboration Tools

Resume Skills: Hospitality Management Software

Resume Skills: Customer/Client Relationship Management Tools

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Guest Relations Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Guest Relations Specialist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Guest Relations Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2022 - Present
Guest Relations Specialist
Overhauled guest satisfaction approach, elevating hotel's average review rating from 3.8 to 4.5 on leading online platforms.
Increased hotel's repeat guest rate by 30% through strategizing effective loyalty programs and promotions.
Deployed a highly effective ‘guest recovery’ process, reducing complaint resolution times by 40%.
Collaborated closely with the food & beverage team, resulting in a 15% rise in cross-sales.
Applied data-driven decision making to tailor event planning strategies, leading to a doubling of event bookings in a quarter.
Marriott International May 2018 - December 2021
Guest Services Associate
Directed bilingual customer service initiatives that resulted in a 15% growth in international guest registrations.
Implemented a new social media engagement strategy, leading to a 30% increase in Facebook user interaction.
Facilitated the hotel's public relations projects, leading to a 20% rise in regional brand awareness. December 2015 - April 2018
Event Coordinator Assistant
Assisted in the planning and execution of over 50 major events, leading to an increase in total guest turnout by 25%.
Contributed to an increase in the total revenue by 15% through strategic sales efforts.
Resume Worded Institute May 2021
Certified Guest Service Professional (CGSP)
Awarded by The American Hotel & Lodging Educational Institute; emphasizes on enhancing guest service standards
Resume Worded University June 2015
Bachelor of Science - Hospitality Management
Concentration in Hotel and Tourism Management
Recipient of the Service Excellence Award
Customer Service: Conflict Resolution, Hospitality Management, Reservation Management, Guest Experience, Accessibility Services, Loyalty Programs
Technical Tools: MS Office Suite, Property Management Systems (PMS), SalesForce, OTA Platforms (Expedia,, Opera, JIRA
Languages: English (Native), Spanish (Conversational), French (Basic)
Certifications: Certified Designated Trainer, Marriott International (2019), Certified in Risk and Information Systems Control (CRISC, ISACA, 2020)
Community Involvement: volunteer at local food bank (2019- Present), mentor at the Better Hospitality Society (2018-Present)
Projects: Developed and implemented a Guest Feedback Solution significantly improving customer satisfaction scores
Your Name
Customer Experience Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded March 2022 - Present
Customer Experience Manager
Harnessed data analytics to identify key customer touchpoints and optimize the purchasing journey, increasing customer satisfaction by 35%.
Revitalized the company’s customer service training program, resulting in a 20% improvement in service scores.
Facilitated the integration of social media customer support, reducing resolution times by 50% and achieving highest service level in company history.
Developed a dynamic team culture that saw a 40% reduction in staff turnover in less than a year.
Oversaw the implementation of effective PR strategies, improving brand’s market stance among the top 10% of industry competitors.
Hilton Worldwide June 2019 - February 2022
Guest Relations Specialist
Increased guest loyalty through a personalized approach to service, resulting in a 25% increase in repeat guest visits.
Pioneered the use of guest feedback data, spotting key trends to improve total guest satisfaction scores by 20%.
Worked closely with marketing team to develop guest-centric promotional campaigns, improving up-selling by 30%. March 2016 - May 2019
Guest Service Representative
Exceeded sales targets by 20% in the first year, driving significant revenue increases.
Improved customer resolution time by 15% by refining front office policies and training.
Resume Worded Institute March 2022
Certified Customer Experience Professional (CCXP)
Certified by the Customer Experience Professionals Association (CXPA)
Resume Worded University May 2016
Bachelor of Business Administration - Marketing
Focused on customer relationship management and customer experience design
Recipient of the Leadership Excellence Award
Customer Experience Tools: Zendesk, Freshdesk, Intercom, HubSpot, UserTesting, Google Analytics
Communication Skills: Business Writing, Public Speaking, Conflict Resolution, Persuasive Selling
Languages: English (Native), Spanish (Conversational), French (Basic)
Project Management & Collaboration Tools: Asana, Trello, Slack, Zoom, Microsoft Teams, Google Workspace
Certifications: HubSpot Customer Service Certification (2023), Professional in Human Resources (PHR)
Leadership & Volunteering: Toastmasters (Area Director, led team of club officers to achieve President’s Distinguished status)
Projects: Developed and launched a customer feedback system for Resume Worded, leading to a 12% improvement in customer satisfaction scores
Additional Training: Attended regular workshops and seminars on customer experience management and customer psychology
Your Name
Hospitality Manager
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE February 2022 - Present
Hospitality Manager
Leveraged data-driven strategies to increase room occupancy by 20%, setting a new record for the property.
Implemented a new suite of staff training and development programs, reducing employee turnover by 25%.
Directed successful sales and marketing campaigns resulting in a revenue boost of $500k within the first quarter.
Redefine hotel guest service strategy, resulting in an improvement of TripAdvisor ranking by 10 spots.
Introduced a new food and beverage program which resulted in an increase in F&B sales by 30%.
Four Seasons Hotels and Resorts June 2019 - January 2022
Guest Relations Specialist
Executed a guest-first approach that enhanced the overall guest experience, leading to a 15% boost in guest satisfaction.
Played a crucial role in increasing annual revenue by $2M through targeted sales strategies.
Cultivated relationships with top-tier, VIP clients resulting in a 30% increase in their annual visits.
Resume Worded July 2016 - May 2019
Assistant Guest Relations Manager
Proactively resolved guest issues, decreasing the number of formal complaints by 20%.
Played a key role in a team that exceeded annual sales target by $1M.
Resume Worded University June 2015
Master's Degree in Tourism Management
Focused on Hospitality and Tourism Management, achieving distinction grade for final project
Resume Worded Academic Center May 2013
Bachelor of Arts in Sociology
Minor in Business Administration
President of the Hotel & Lodging Management Society
Graduated in the top 15% of the class
Hospitality Management Software: Oracle Hospitality, RMS Cloud, Cloudbeds, eZee FrontDesk, Sirvoy
Customer/Client Relationship Management Tools: HubSpot CRM, Bitrix24, Zoho CRM, Salesforce, Pipedrive,
Languages: English (Native), Spanish (Professional), French (Conversational)
Certifications: Certified Guest Service Professional (CGSP), Hospitality Management Certificate (Cornell University)
Leadership and Volunteering: President, Local chapter of the Hospitality Sales and Marketing Association International (HSMAI)
Awards: Outstanding Hotelier of the Year (2020), HD Magazine's Young Leaders of Hospitality (2018)
Conferences and Workshops: Regular attendee of major hospitality conferences such as HITEC, Skift Forum, and ITB Berlin

How do I add skills to a Guest Relations Specialist resume?

Review the job posting closely.

Go through the Guest Relations Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Service, Guest Service Management and Hospitality are possible skills. These are skills you should try to include on your resume.

Add industry skills like Event Management and Public Relations.

Add other common skills from your industry - such as Social Media, Food & Beverage and Event Planning - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Marketing, Hospitality Management and Sales - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Show how you have strong attention to detail.

A good Guest Relations Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

Use the exact job title.

Try to add the exact job title, Guest Relations Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Guest Relations Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Guest Relations Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Guest Relations Specialist Skills and Keywords to Include On Your Resume

Guest Relations Specialist Soft Skills

Here are common soft skills that appear on Guest Relations Specialist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Public Speaking

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Guest Relations Specialist Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Public Relations Manager

Resume Example

Resume Example
Highlights (Free)

Resume Example
Modern Two-Column

Resume Example
Clean Modern

Resume Example
Entry-Level (Free)

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills do hiring managers want to see on a Guest Relations Specialist resume?

Some popular Guest Relations Specialist hard skills are Hospitality, Event Planning, Event Management, Social Media, Customer Service, Public Relations, Food & Beverage and Guest Service Management.

Depending on the job you apply to, skills like Hospitality Management, Hotel Management, Sales, Guest Recovery and Marketing can also be good to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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