Front Desk Staff

Front Desk Staff Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Front Desk Staff job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Advertising
  • Customer Service
  • Marketing
  • Social Media
  • Digital Marketing
  • Marketing Strategy
  • Online Advertising
  •  Find out what your resume's missing
  • Social Media Marketing
  • Strategic Planning
  • Microsoft Access
  • Adobe Photoshop
  • Sales
  • Management
  • Business Strategy
  • Public Relations
  • Event Planning
  • Front Office
  • Receptionist Duties
  • Tourism
  • Hotel Management
  • Event Management
  • Hospitality
  • Hospitality Management
  • Reservations
  • Back Office Operations

  •   Show full list

Resume Skills: Language

Resume Skills: Techniques

Resume Skills: Tools

Resume Skills: Certifications

Resume Skills: Hospitality Management

  • Guest Relations
  • Reservation Management
  • Hospitality Software(Hotelogix, RoomKeyPMS)
  • Check-In/Check-Out Processes
  • Revenue Management
  • Front Desk Operations
  •  Match your resume to these skills

Resume Skills: Administration & Support

Resume Skills: Customer service

Resume Skills: Administrative

Resume Skills: Technical

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Front Desk Staff Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Front Desk Staff Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Front Desk Staff
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded July 2020 - Present
Front Desk Supervisor
Managed a team of 5 front desk staff, leading to a 20% increase in overall staff efficiency by implementing a time-bound shift scheduling system.
Streamlined front desk procedures, reducing guest check-in time by 30% and significantly enhancing guest experiences.
Implemented effective Sales strategies resulting in a 15% increase in hotel booking via direct customer interactions.
Awarded Employee of the Month in April 2021 due to exceptional Customer Service and commitment to company values.
Successfully maintained a 98% satisfaction rating on our guest surveys, reflecting exceptional Front Office handling skills. May 2019 - June 2020
Front Desk Associate
Effectively used Adobe Photoshop to design engaging and informative stands at the reception, attracting guests’ attention to ongoing promotions and offers.
Keenly utilized the Hotel Management system, leading to a 25% reduction in reservation errors.
Exhibited efficient Management skills in handling guest complaints, resulting in the decline of negative reviews by 18%.
Marriott International January 2018 - April 2019
Contributed toward a 30% improvement in reception decorum by implementing best practices in Receptionist Duties.
Actively participated in Event Planning and coordination leading to successful execution of 5+ major corporate events during my tenure.
Resume Worded Institute May 2020
Certified Customer Service Specialist (CCSS)
The certification included training modules on handling difficult customer scenarios, effective communication, and problem resolution
Resume Worded University December 2017
Bachelor of Business Administration - Hospitality Management
Courses: Business Practices in Hospitality, Guest Service Management, Financial Analysis in Hospitality
Awards: Dean's List 2016 & 2017 (Top 10%)
Customer service skills: Customer Engagement, Conflict Resolution, Customer Retention, Empathy, Listening, Problem-Solving skills
Administrative skills: Time Management, Organizational skills, Multitasking, Attention to detail, Recordkeeping, Scheduling
Technical skills: Microsoft Office (Excel, Word, PowerPoint), Property management systems (OnQ, Opera), Phone systems, Email management
Language skills: English (Native), Spanish (Conversational), French (Basic)
Certifications: Certified in First Aid & CPR – American Red Cross
Awards & Recognition: Employee of the Year – Marriott International (2019)
Volunteering: Participated in community service initiatives organized by (2019-2020)
Professional Development: Attended Front Desk Receptionist Training Course – Resume Worded (2018)
Your Name
Front Office Assistant
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded March 2020 - Present
Front Office Manager
Successfully restructured front office schedule, yielding a 15% increase in staff productivity.
Applied effective Business Strategy to establish a new loyalty program that increased repeat business by 22%.
Monitored social media platforms efficiently to handle guest's queries and complaints, resulting in a 28% boost in positive online reviews.
Facilitated the organization of Marketing events, leading to a growth of 20% in hotel brand awareness.
Contributed to Strategic Planning, resulting in a better allocation of resources and a 10% decrease in overhead costs. December 2018 - February 2020
Front Office Assistant
Utilized Microsoft Access effectively for recording guest data, reducing data entry errors by 20%.
Participated in Event Management, assisting in the successful completion of 10+ corporate and social events.
Improved Customer Service ratings by providing personal attention to guests, resulting in a 15% increase in positive reviews.
Hilton Hotels & Resorts November 2017 - November 2018
Guest Service Agent
Enhanced guests' stay experience by offering personalized Tourism advice, resulting in a 25% increase in guest satisfaction scores.
Managed incoming calls effectively, improving communication and reducing missed calls by 20%.
Resume Worded University May 2017
Bachelor of Science in Hotel Management
Specialization in Front Office Management
Member of the University's Hotel Management Association
Resume Worded Institute July 2015
Diploma in Business Administration
Graduated with Honors
Participated in the International Business Symposium
Hospitality Management: Guest Relations, Reservation Management, Hospitality Software(Hotelogix, RoomKeyPMS), Check-In/Check-Out Processes, Revenue Management, Front Desk Operations
Administration & Support: Scheduling, Record Keeping, Office Administration, Equipment Maintenance, Office Software (Word, Excel, PowerPoint, Outlook), Data Entry
Languages: English (native), Spanish (fluent), French (conversational)
Certifications: Certified Hotel Administrator (CHA), Hospitality Management Certificate - Cornell University
Leadership & Volunteering: Volunteer, Hospitality for Hope (organized charity events for the unsupported children)
Training: Training in Customer Service Excellence - American Hotel & Lodging Educational Institute
Your Name
Hotel Receptionist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded May 2020 - Present
Hotel Receptionist Supervisor
Implemented an effective Marketing Strategy that led to a boost in room sales by 15%.
Enhanced online Advertising on social media platforms leading to a 35% increase in website traffic.
Successfully led a team of 4 receptionists, improving overall team performance by 12%.
Introduced a new check-in process that increased efficiency by 20% and reduced guest complaints significantly.
Ensured guests received excellent service, which elevated positive feedback by 20% on popular hotel review platforms. January 2019 - April 2020
Hotel Receptionist
Spearheaded the setup of a new Public Relations strategy, enhancing the hotel's reputation and increasing positive press coverage by 25%.
Effectively used Digital Marketing tools to increase the hotel's online presence, resulting in a 30% increase in online bookings.
Improved Front Office handling procedures, reducing guest waiting time by 15%.
Hyatt Regency June 2018 - December 2018
Hospitality Associate
Participated in quality control checks, resulting in an overall improvement in service delivery and a 15% increase in guest satisfaction.
Assisted in handling Receptionist Duties during peak hours, maintaining seamless service delivery.
Resume Worded Institute August 2019
Professional Certificate in Hotel and Hospitality Management
Focus on Hospitality Ethics Code
Learned about Hotel Law and Risk Management
Resume Worded University May 2018
Bachelor of Arts in Hospitality Management
Concentration on Hotel Operational Management
Awards: Dean's List 2017 (Top 10%)
Techniques: Check-in/Check-out procedures, Room reservation handling, Guest services
Tools: Microsoft Office Suite, Property Management Software (Opera, Fidelio), Booking Management Systems (, Agoda)
Languages: English (Native), Spanish (Fluent), French (Conversational)
Certifications: First Aid Certification, CPR, Food Safety Certificate
Certifications: Certified Guest Services Professional (CGSP), Certified Front Desk Representative (CFDR)
Leadership & Volunteering: Soup Kitchen Volunteer, City Food Bank (2016 - Present), Hospitality Team Lead, Community Charity Event (2018)
Courses: French Language and Culture Course, Local Community Centre (2018)
Awards: Employee of the Month, (March 2020), Hyatt Regency Hospitality Star (October 2018)

How do I add skills to a Front Desk Staff resume?

Review the job posting closely.

Go through the Front Desk Staff posting you're applying to, and identify hard skills the company is looking for. For example, skills like Social Media, Marketing and Digital Marketing are possible skills. These are skills you should try to include on your resume.

Add industry skills like Social Media Marketing and Customer Service.

Add other common skills from your industry - such as Advertising, Online Advertising and Marketing Strategy - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Sales, Strategic Planning and Reservations - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Show evidence of your organization skills.

Strong organizational skills are essential to most Front Desk Staff roles, so try to emphasize your ability to organize projects through your bullet points.

Show evidence of your organization skills.

Time management is all about your ability to manage your time so you can accomplish all your responsibilities effectively.Front Desk Staff roles typically involve a range of different tasks so it can be beneficial to highlight your time management skills to hiring managers in your bullet points.

Use the exact job title.

Try to add the exact job title, Front Desk Staff, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Front Desk Staff Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Front Desk Staff job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Front Desk Staff Skills and Keywords to Include On Your Resume

Front Desk Staff Soft Skills

Here are common soft skills that appear on Front Desk Staff job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Team Leadership
  • Communication

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Front Desk Staff Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Frequently Asked Questions

What hard skills should you include on a Front Desk Staff resume?

On top Front Desk Staff resumes, skills like Advertising, Customer Service, Marketing, Social Media, Digital Marketing, Marketing Strategy, Online Advertising and Social Media Marketing appear most often.

Depending on the exact role you're applying to, skills like Reservations, Microsoft Access, Adobe Photoshop, Strategic Planning and Sales can also be effective keywords to include on your resume.

What soft skills are common in Front Desk Staff roles?

Examples of Front Desk Staff soft skills include Negotiation, Leadership, Team Leadership, Teamwork and Public Speaking.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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